Senior Business Analyst (Product Analytics)

Role: Pre Sales Executive

Exp: 4+ Years

CTC: up to 6 LPA

Key Responsibilities:

· Act as the first point of contact for incoming customer leads and inquiries.

· Conduct product presentations, site walkthroughs, and client meetings.

· Understand customer needs and tailor solutions accordingly.

· Coordinate with the sales and marketing teams to ensure seamless lead handovers.

· Maintain updated records of client interactions and follow-ups in CRM.

Key Requirements:

· Languages: Fluency in Marathi, Hindi, and English is mandatory.

· Experience: Minimum 4 years of pre-sales experience in a reputed organization.

· Industry: Preference for candidates from real estate or financial services (e.g., American Express, banking, insurance).

· Location: Willingness to work full-time from the Songbirds Sales Office.

· Strong interpersonal skills with a customer-first mindset.

· Self-motivated, goal-oriented, and excellent in follow-up and communication.

Why Middleware? 💡

Sick of the endless waiting?

Waiting on code reviews, QA feedback, or that "quick call"?

At Middleware, we’re all about freeing up engineers like you to do what you love—build.

We’ve created a cockpit that gives engineering leaders the insights they need to unblock teams, cut bottlenecks, and let engineers focus on impact.

What You’ll Do 🎨

• Own the Product: Shape a product that engineers rely on daily.
• Build Stunning UIs: Craft data-rich, intuitive designs that solve real problems.
• Shape Middleware’s Architecture: Make our systems robust, seamless, and introduce mechanisms that allow high visibility into our automated pipelines.

What We’re Looking For 🔍

• React + Typescript: You know your way around these tools and have launched awesome projects.
• Python + Postgres: You've build complete backend systems, not just basic CRUD apps.
• Passionate Builder: Hungry to grow, build, and make an impact.

Bonus Points ⭐️

• Eye for Design: You have a sense for clean, user-friendly visuals.
• Understanding of distributed systems: Not everything runs on a single machine, and you know how to make things work across a lot of those.
• DSA Know-how: Familiarity with data structures (graphs, linked lists, etc.) because our product (even frontend) actually uses DSA concepts.

Why You'll Love Working with Us ❤️

We’re engineers at heart.

Middleware was founded by ex-Uber and Maersk engineers who know what it’s like to be stuck in meeting loops and endless waiting. If you're here to build, to make things happen, and to change the game for engineering teams everywhere, let’s chat!

Ready to jump in? Explore Middleware (https://www.middlewarehq.com/) or check out our demo (https://demo.middlewarehq.com/).

Knowledge of Gen AI technology ecosystem including top tier LLMs, prompt engineering, knowledge of development frameworks such as LLMaxindex and LangChain, LLM fine tuning and experience in architecting RAGs and other LLM based solution for enterprise use cases. 1. Strong proficiency in programming languages like Python and SQL. 2. 3+ years of experience of predictive/prescriptive analytics including Machine Learning algorithms (Supervised and Unsupervised) and deep learning algorithms and Artificial Neural Networks such as Regression , classification, ensemble model,RNN,LSTM,GRU. 3. 2+ years of experience in NLP, Text analytics, Document AI, OCR, sentiment analysis, entity recognition, topic modeling 4. Proficiency in LangChain and Open LLM frameworks to perform summarization, classification, Name entity recognition, Question answering 5. Proficiency in Generative techniques prompt engineering, Vector DB, LLMs such as OpenAI,LlamaIndex, Azure OpenAI, Open-source LLMs will be important 6. Hands-on experience in GenAI technology areas including RAG architecture, fine tuning techniques, inferencing frameworks etc 7. Familiarity with big data technologies/frameworks 8. Sound knowledge of Microsoft Azure

About the role:

SDET 2 [5-8 years’ experience]

Here’s what will be expected out of you*:

➢ Understanding the features & requirements and design end to end test cases

➢ Performing manual-functional testing

➢ Automating UI test cases as per requirements

➢ Automating API test cases using existing Karate Framework *Job duties may change at any time due to business needs.

What we want:

➢ Good knowledge of Core Java programming skills.

➢ Expertise in UI automation using Selenium web-driver with BDD framework.

➢ Expertise in functional testing to identify critical, negative & edge cases.

➢ Knowledge in API automation using rest-assured or Karate API

➢ Hands-on experience on jenkins, git, SQL

➢ Very good understanding of microservice architecture, AWS services

➢ Very strong experience in mobile automation testing using Appium would be an added advantage.

Location: Bangalore/Mumbai

Objectives of this Role

• Drive the product and business-planning process across cross-functional teams of the company
• Analyze consumer needs, current market trends, and potential partnerships from an ROI and build vs. buy perspective
• Assess current competitor offerings, seeking opportunities for differentiation
• Analyze product requirements and develop appropriate programs to ensure they’re successful achieved
• Develop, implement, and maintain production timelines across multiple departments
• Appraise new product ideas and strategize appropriate to-market plans

Daily and Monthly Responsibilities

• Drive the execution of all product lifecycle processes for products, including product research, market research, competitive analysis, planning, positioning, roadmap development, requirements development, and product launch
• Translate product strategy into detailed requirements for prototype construction and final product development by engineering teams
• Create product strategy documents that describe business cases, high-level use cases, technical requirements, revenue, and ROI
• Analyze market data to develop sales strategies, and define product objectives for effective marketing communications plans
• Collaborate closely with engineering, production, marketing, and sales teams on the development, QA, and release of products and balance of resources to ensure success for the entire organization
• Develop product positioning and messaging that differentiates TrustCheckr and its features across primary market segments

Skills and Qualifications

• Bachelor’s degree in product design or engineering or MBA
• Strong experience in a SaaS/Identity Space/Fintech is a plus
• 1 to 2 years of experience

• Bachelor’s or Master’s degree in Computer Science or Engineering, 
• 3-5 years of exp in building web applications using PHP (Laravel framework)
• Very good in build rich UI using HTML/CSS and Jquery
• Good understanding of databases like MySQL, PostgreSQL, etc
• Good Communication

Responsibilities

• Compensation Industry leading compensation
• Write clean and well-designed codes
• Produce detailed specifications Troubleshoot, test, and maintain the core product software and databases
• To ensure strong optimization and functionality.
• Contribute to all phases of the development lifecycle Follow industry best practices
• Develop and deploy new features to facilitate related procedures and tools if necessary

Position profile

Senior Software Engineer

Responsibilities and duties

Skill Set

Primary

• 4-7 years’ experience developing scalable Mobile, Web and Cloud based applications.
• 3-4 years’ experience with hybrid mobile applications using IonicJS.
• 3-4 years’ experience with backend frameworks: Node.js, Express.js, Mongoose.js.
• 3-4 years’ experience with JavaScript Frameworks such as Angular, CSS and HTML5.
• 1-2 years’ experience with Azure Cloud, Azure PaaS (Functions, Service Bus, etc.).
• 1-2 years’ experience with SQL Server and MongoDB database.
• Experience in developing applications involving data extraction, transformation, and visualization using tools like Power BI.
• Very strong experience with the orchestration of multiple asynchronous API calls via call backs, promises, and async/await.
• Hands-on experience with TDD, using libraries such as Mocha/Jasmine.
• Define and implement application & infrastructure migration methodologies and techniques to migrate workloads into Azure.
• Knowledge of CI/CD, Jenkins pipelines would be a plus.
• Knowledge of AWS Cloud would be a plus.
• Experience in developing native iOS and Android applications would be a plus.

Qualifications:

• Minimum one year of experience in React, Redux 
• Experience with Build systems e.g. Webpack/Grunt/Gulp 
• In-depth knowledge of HTML/XHTML/HTML5 
• Experience with Testing frameworks e.g. Karma/Jasmine/Protractor/Cucumber/Mocha/Jest 
• Experience with interface development toolkits: e.g. Less/SASS 
• Experience with web service integration protocols such as REST & GraphQL 
• In-depth knowledge of Javascript e.g. ES5/ES6/Typescript 
• Strong Knowledge of CSS 3 
• Must be a strong team player 
• Have a good understanding of design and user experience principles. 
• Experience in dealing with cross-browser compatibility requirements 
• Understanding of mobile development best practices (e.g. responsive design, graceful degradation, etc.) 
• Ability to work independently as well as on a team and learn from colleagues 
• Open-minded, flexible and willing to adapt to changing situations 
• Good designing & color combination skills 
• Experience with Git or other version control systems.