Senior Business Analyst (Product Analytics)

Job Summary: Position Title: Customer Service Executive

Location: Mumbai

Job Description: we are looking a proactive and customer-focused Customer Service Executive to join our team. The ideal candidate will be responsible for managing customer inquiries, resolving issues, and ensuring a positive customer experience. This role requires excellent communication skills, both written and verbal, and the ability to handle customer concerns effectively via email and phone.

Responsibilities:

• Attending inbound calls involves receiving and responding to incoming calls from customers

• Provide accurate and relevant information regarding products, services, company policies, and procedures.

• Respond to customer inquiries via email in a timely, clear, and professional manner.

• Ensure all customer emails are acknowledged and resolved

• Listen actively to customer concerns, complaints, and issues, ensuring full understanding and empathy.

• Resolve customer grievances and complaints quickly and effectively, escalating to higher management when necessary.

• Follow-up with customers to ensure satisfaction after issue resolution and that the solution meets their expectations.

• Identify recurring customer issues and proactively work with internal teams to suggest improvements or preventative measures.

• Assist customers with order tracking, billing inquiries, account management, and product-related questions.

• Inform customers about order status, shipment tracking, delivery delays, or product/service updates.

• Accurately document all customer interactions and complaints in the CRM system, ensuring a clear audit trail.

• Maintain detailed logs of follow-up actions, resolutions, and outcomes.

• Collect customer feedback and report trends to management for continuous service improvement

.

View Job: click here

Role Overview

We’re looking for a smart, adaptable, and driven generalist to join the Founder’s Office as an intern. This isn’t your typical internship. 

You'll work directly with the founder, be given context and direction, but execution will be your game. You must know how to break down bottlenecks, navigate ambiguity, and solve problems in your own creative way — while staying aligned with the larger vision.

What You’ll Do

• Shadow & Execute: Work closely with the founder on a wide range of tasks – think strategy, operations, marketing, product, partnerships, and more.
• Problem Solve: Identify bottlenecks and inefficiencies across functions and solve them proactively.
• Take Ownership: Own tasks end-to-end – from planning to execution, while keeping stakeholders updated.
• Wear Multiple Hats: Be ready to switch between roles – researcher, operations ninja, strategist, customer champion – sometimes in the same day.
• Make It Happen: Be resourceful. You’ll often have to find solutions your way – fast, scrappy, and smart.

Who You Are

• A generalist who thrives on variety and new challenges.
• A self-starter – you don’t wait for instructions; you ask the right questions and make things happen.
• Problem-first thinker – you see a roadblock and immediately start thinking of workarounds.
• Comfortable with ambiguity, chaos, and rapid change.
• You believe “done is better than perfect”, but you don’t compromise on quality.
• Strong communicator – both written and verbal.

Nice to Have (But Not Must)

• Past experience in early-stage startups or founder’s office-type roles.
• Exposure to tools like Notion, Google Sheets, Canva, Figma, or Zapier.
• Interest in food, D2C, or brand-building.

Why Join Us

• Direct mentorship from the founder
• Opportunity to work across multiple domains – a crash course in building a startup
• Learn how to operate and scale zero-to-one

• • Be a core part of something that’s just getting started

Job Description:

We are seeking a skilled MERN Stack Developer to join our team. The ideal candidate will have 3 to 7 years of experience in developing web applications using the MERN stack (MongoDB, Express.js, React.js, Node.js). You will be responsible for designing and implementing innovative solutions to meet our company's needs. If you are passionate about technology and thrive in a fast-paced environment, we want to hear from you.

Responsibilities:

Develop and maintain web applications using the MERN stack.

Collaborate with cross-functional teams to define, design, and ship new features.

Write clean, efficient, and maintainable code.

Implement front-end interfaces using React.js.

Design and develop RESTful APIs using Node.js and Express.js.

Integrate third-party APIs as needed.

Optimize application performance for maximum speed and scalability.

Troubleshoot and debug issues that arise during development and in production.

Stay up-to-date with emerging technologies and best practices in web development.

Requirements:

Bachelor's degree in Computer Science, Engineering, or related field.

3 to 7 years of experience in web development.

Proficiency in the MERN stack (MongoDB, Express.js, React.js, Node.js).

Strong understanding of JavaScript, HTML, CSS, and related web technologies.

Experience with front-end frameworks such as Bootstrap or Material-UI.

Knowledge of state management libraries such as Redux or MobX.

Familiarity with version control systems (e.g., Git).

Excellent problem-solving and communication skills.

Ability to work independently and as part of a team.

Experience with Agile development methodologies is a plus.

Knowledge of GraphQL is a plus.

Stalwart Themius is currently seeking a highly motivated and experienced Project Manager to join our client's team in Mumbai. This role will involve providing virtual support to production processes in various areas of the food industry. Our client, with over 70 years of research and development experience, is known for their innovative high-tech solutions. Their intelligent sensor systems enable businesses to achieve optimal quality and efficiency in their production processes.

• Role: Project Manager:
• Experience: 10+ years overall and at least 5+ years of experience as a Project Manager
• Location: Airoli, Navi Mumbai (Hybrid)

If you have a passion for the world of intelligent machines, this exclusive opportunity is perfect for you. As a key member of the team, you will work closely with the Director of Engineering, participating in all aspects of the development cycle. Your primary focus will be fostering effective communication between different teams across locations and ensuring the delivery of a world-class product. This role is crucial and responsible for the entire Mumbai development team and delivery. The ideal candidate must have a strong background in Project Management and prior experience in team management.

Responsibilities:

• Establish and implement training processes and strategies for all technical personnel
• Analyze, plan, and develop requirements and standards for scheduled projects
• Assign and oversee daily tasks of technical personnel, ensuring active progress toward established milestones
• Conduct regular technical team meetings to assess progress
• Define clear deliverables, roles, and responsibilities for staff members involved in specific projects or initiatives
• Recruit and train exceptional employees to fill technical department positions
• Take ownership of projects and solutions within the business initiative

Mandatory Skills:

• Hands-on experience with Deployment, Docker, Node.js, ReactJS, MongoDB, and web design principles
• Strong understanding of cloud computing
• Proficiency in systems development and lifecycle methodologies
• Solid technical background with the ability to address accessibility and compatibility issues
• Familiarity with industry-standard tools for assessing work quality and providing improvement suggestions
• Excellent written and verbal communication skills
• Strong problem-solving and critical-thinking abilities
• Ability to work calmly under pressure and meet deadlines
• A team player with the capacity to work independently when necessary
• Minimum 10+ years of experience with 5+ years of people management skills and 5+ years of technical skills
• Demonstrated leadership, interpersonal, organizational, and problem-solving skills

Preferred Skills:

• Master's degree in Project Management or a related technical field
• Professional Project Management Certification from an accredited institution
• Demonstrated understanding of Project Management processes, strategies, and methods
• Experience mentoring, coaching, and developing talent in the technology department
• Excellent time management and organizational skills, with expertise in establishing guidelines for others in these areas
• Managerial experience applying analytical thinking and problem-solving skills
• A proactive approach to identifying and addressing potential challenges

 Bachelor's Degree in Engineering, Computer Science or related field or similar experience

- 5+ years' experience in automation testing development

- Experience in architecting, implementing solutions/frameworks for front end

- Hands on experience with implementing Continuous Integration and build automation systems such as Jenkins/ Bamboo/ Octopus etc.

- Experience with Source Code Management Tools (e.g., Git, TFS, RTC)

- Experience using test management tools

- Extensive experience with UI Automation tools, preferably Selenium Web driver and Appium with Java

- Proficiency with one or more of the following programming languages/frameworks: Java, Python, .NET/Java frameworks

Preferred Job Requirements:

Job Description :

- Bachelor's Degree in computer science or information technology

- Experience using Soap UI/ Rest Assured/Postman.

- Experience in Core Java

- Good Knowledge of cloud platforms -Microsoft Azure/AWS

- Understanding of Non-Functional Testing

- Working experience with TDD/BDD approaches and relevant tools such as Cucumber

About The Company

SCIGON was founded in 2008 by technology practitioners with a people-focused mindset. We continually strive to build on a track record of success, establishing new avenues for capabilities and growth. Based in Chicago, SCIGON offers a complete suite of offerings to meet enterprise and public sector customer technical, engineering and product needs. SCIGON's professionals advance client initiatives with a high degree of quality and efficiency. SCIGON has received broad recognition nationally and has been recognized through industry awards, media coverage, and several case studies Our goal is to provide fresh and effective ideas for mutual success.

Our Mission: SCIGON is committed to providing an innovative approach and solutions that enable our clients and partners to succeed. While knowledge, experience and technology provide the tools with which we reach these aims, we place the most value on relationships. We focus on understanding customer and partner needs, bring a collaborative approach to the discussion, and work hand-in-hand to identify effective strategies that intersect outcomes with the business drivers that underpin needs. Our Vision : Understanding client and partner needs, and to working as a team to meet mutual objectives. Our company culture is also centered on a commitment to sustainability, as well as social and economic responsibility

Frequently Asked Questions :

Why work for us?

It would be a Challenging, grounds up a promising circumstance for you. You get an opportunity to chip away at great new technologies alongside stunning specialists with strong financial strength.

Also, we have some Employee Value Propositions :

- An outstanding work culture :

- Remote work :

- Work life balance :

Provident fund :

- Professional growth through our Learning and development:

We need both Fresher & Experienced candidates to work as "Tele Caller" for our own organization.

Designation- Tele Caller

Profile-

• Calling prospective students for admission and counseling
• Coordinating with other departments for institution daily operational need
• Basic administration job
• Knowledge of basic computer handling for making MIS
• Good communication skill and convincing power

Education- Should be a Graduate

Experience- 0 year - 2 year

Skill- Additional skills in the respective position will be an added advantage

This is a Contract Based role only

Not a "Fulltime opportunity"

Role Summary:

The Robotics Process Automation Senior Developer is responsible for designing and coding the automation process components. The RPA Senior developer develops the automation design to ensure it meets the specifications. The design must handle concurrency, scalability, restart and recovery, auditing & object reuse for all the automations that are designed and developed. The senor developer will also validate the automation by performing appropriate unit testing, and ensure configuration control is maintained at all times. The senior developer mentors junior developers and performs QC checks on code components developed by them.

DUTIES / ACCOUNTABILITIES

Responsibilities include, but may not be restricted to:

• Design technical specifications for RPA that meets the requirements and handled all the non functional requirements of concurrency, scalability, security requirements, restart and recovery.
• Develops and configures automation processes as per the technical design document to meet the defined requirements. Works on the coding the more complicated automations or reusable components, and delegates and mentors junior developers for the less complex components.
• Develops new processes/tasks/objects using core workflow principles that are efficient, well structured, maintainable and easy to understand.
• Complies with and helps to enforce design and coding standards, policies and procedures.
• Ensures documentation is well maintained.
• Ensures quality of coded components by performing thorough unit testing.
• Works collaboratively with test teams during the Product test and UAT phases to fix assigned bugs with quality.
• Reports status, issues and risks to tech leads on a regular basis
• Improves skills in automation products by completing automation certification.
• Mentors junior developers and performs code reviews for quality control.

Qualifications

EDUCATION

• Bachelor university degree in Engineering/Computer Science.

KEY SKILLS

•  5- 8 years of IT experience and having good understanding of programming concepts.  Should be from a programming background on any coding language (.Net, Java).
• Working experience in RPA for a minimum of 2 years and having project experience of a minimum 3 RPA implementations.
• Understands development methodology and lifecycle
• Should be trained on RPA tools (Blue Prism/Automation Anywhere).
• Self-motivated, team player, action and results oriented.
• Well organized, good communication and reporting skills.

Desirable:

• Prior experience in UI automation, Robotics process automation is an added advantage.
• Certification in Robotics

   Primary Responsibilities

• Full understanding of the PIM data model
• Create conceptual data models, data flow documentation and user workflow processes

• Complete analysis needed to normalize and harmonize data attributes for the PIM and Data Governance tool

• Support needed for data governance documentation such as data dictionary and data lineage

• Lead discovery meetings with business owners to evaluate current PIM system and processes to document a recommended solution design of PIM for stakeholder review

• Document business requirements for data attributes, taxonomy, hierarchy, workflow and procedures in the PIM

• Leveraging agreed to solution design to configure the PIM system with the needed attributes, business rules, validations and workflow to ensure the business need is satisfied

• Define test cases and develop and execute test plans
• Identify and communicate the level of effort associated to new requirements that are received to be leveraged to establish release schedule for new demand

Minimum Requirements

• Bachelor's degree required
• 2-3 years' relevant experience required; 5- 7 years' work experience preferred