Engineering Manager

Position: Lead Backend Engineer

Location: Remote

Experience: 10+ Years

Budget: 1.7 LPM

Employment Type: [Contract]

Required Skills & Qualifications:

• 10+ years of proven backend engineering experience.
• Strong proficiency in Python.
• Expertise in SQL (Postgres) and database optimization.
• Hands-on experience with OpenAI APIs.
• Strong command of FastAPI and microservices architecture.
• Solid knowledge of debugging, troubleshooting, and performance tuning.

Nice to Have:

• Experience with Agentic Systems or ability to quickly adopt them.
• Exposure to modern CI/CD pipelines, containerization (Docker/Kubernetes), and cloud platforms (AWS, Azure, or GCP).

About the role:

For a Customer Experience Inbound executive, we are looking for an enthusiastic, driven, and motivated individual - ideally a people person,

who will be able to -

• Respond to customer queries in a timely and accurate way, via phone, email, or chat. Make the customers feel at ease and let them know that we’ve got their back.
• Identify customer needs and help them provide a 360-degree experience.
• Be part of the blended process, i.e. Inbound calls, Outbound calls, Chats, or e-mails as and when required.
• Handle Escalations of all types and nature.
• Handle E-commerce channels.
• To perform all duties to a high standard of customer care in attitude, approach, and resolution.

Pre-requisites

• A chance to earn monthly as well as annual incentives.
• Proficiency in English and Hindi.
• Excellent knowledge of MS Office, Excel, and PowerPoint
• Fast learner with and passion for sales and an understanding of negotiation techniques
• Self-motivated with a results-driven approach
• Graduate degree

Frontend Web Developer Responsibilities

• UI Development: Develop interactive and responsive web applications using React.
• API Integration: Integrate with RESTful APIs to fetch and display data dynamically.
• AI/ML Integration: Collaborate with AI/ML engineers to integrate AI models into the frontend, providing real-time insights and enhancing data-driven features.
• Dashboard Creation: Design and implement dashboards that provide comprehensive overviews of data, powered by AI/ML insights.
• Graph Integration: Utilize libraries like D3.js, Chart.js, Plotly or Recharts to create interactive and visually appealing graphs and charts.
• Data Comparison: Implement features to compare data across different time periods and datasets.
• User Interaction: Implement AI-driven user interaction features such as chatbots, virtual assistants, and recommendation systems.
• State Management: Implement state management solutions using Redux and Context API.
• Collaboration: Work closely with backend developers to ensure seamless API integration and data flow.
• Performance Optimization: Optimize application performance and ensure cross-browser compatibility.
• User Testing: Conduct user testing and gather feedback to improve UI/UX.
• Code Quality: Write clean, maintainable, and efficient code, participate in code reviews, and provide feedback to peers.
• Documentation: Maintain comprehensive documentation for the frontend codebase and components.
• Industry Trends: Stay up-to-date with the latest industry trends and technologies to ensure the application remains current and competitive

•Hands on experience in Object oriented programming

•Hands on experience in Java, SpringBoot (min 2 years) or kafka or Cassandra or MongoDB

•Experience with developing/enhancing applications connecting to different Databases : Oracle/MySQL/Cassandra/MongoDB

•Strong knowledge of common Data structures and algorithms and when to use them.

•Experience in Xpath or XML or REST or JSON or protobuff

• Experience with software version control (such as git)

•Experience in working in an agile environment such as Scrum.

Preferable:

•Experience in public cloud PaaS (AWS, GCP, Azure)

•Real time stream data handling (Kafka, Kinesis

Greeting of the Day!

Fitser Pvt. Ltd a Global Partner of Met Group of Companies Currently Hiring Customer care, Senior Customer Care Executive, Web Consultant Sr. Web Consultant for Outbound Voice Process

* Please Note its Not Work From Home

Salary:   Fresher- 8000-12000    (For Fresher’s)

                Experienced – Negotiable (No constraint for right Candidates)

Shifts-   Morning (5.30 am-2.30 pm) with Home Pickup

              Night       (8. pm-5 am) with Home Drop

Process - Website

Required Skills:-

Good Command over English

Minimum 12th Passed with Good Communication in English

Must be Okay with BPO Environment

Minimum 6 months International BPO Outbound Experience will be preferable

Minimum 6 Months Website Experience will be preferable

*Fresher are also Welcome with good command over English

• Serves customers by providing product and service information and resolving product and service problems.
• Attracts potential customers by answering product and service questions and suggesting information about other products and services.
• Opens customer accounts by recording account information.
• Maintains customer records by updating account information.
• Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
• Maintains financial accounts by processing customer adjustments.
• Recommends potential products or services to management by collecting customer information and analyzing customer needs.
• Prepares product or service reports by collecting and analyzing customer information.
• Contributes to team effort by accomplishing related results as needed.

Skills Required 

• Customer service
• Product knowledge
• Market knowledge
• Quality focus
• Problem-solving
• Documentation skills
• Phone skills
• Listening
• Resolving conflict
• Analyzing information
• Multi-tasking
• communication 
• Fluent English