Scrum Mater

Buildesk is seeking a highly motivated and customer-centric Customer Success Manager to cultivate strong client relationships, drive revenue growth, and ensure exceptional customer satisfaction. The ideal candidate will be adept at understanding client needs, proficient in CRM and ERP systems, and possess a proven ability to foster customer retention and expansion.

Responsibilities:

• Client Relationship Management:Develop and maintain robust, trust-based relationships with Buildesk clients.
• Proactively understand client objectives and challenges to ensure alignment with Buildesk solutions.
• Software Proficiency & Training:Achieve mastery of CRM and ERP workflows to effectively guide clients.
• Provide comprehensive training to clients on Buildesk products and best practices.
• Revenue Growth & Account Management:Drive revenue through proactive outreach, including cold calling and consistent follow-up.
• Identify and pursue opportunities for upselling and cross-selling within existing accounts.
• Market & Product Insight:Conduct market research to understand client-specific CRM application needs.
• Articulate the value proposition of Buildesk products and recommend optimal solutions.
• Issue Resolution & Support:Efficiently address and resolve client inquiries, escalating complex issues as necessary.
• Serve as the primary point of contact for post-sales support, ensuring seamless onboarding and ongoing engagement.
• Proactive Engagement & Retention:Conduct regular client check-ins and provide proactive guidance to maximize product adoption.
• Implement and track engagement strategies to achieve target customer retention (80%) and renewal (70%) rates.
• Customer Health & Churn Mitigation:Monitor key customer health metrics within the CRM to identify and mitigate potential churn risks.
• Outbound Communication:Execute outbound calling and follow-up strategies to nurture leads and client relationships.

Qualifications:

• Proven experience in a Customer Success, Account Management, or related role, preferably within a software or technology company.
• Demonstrated ability to deliver effective product training and support software business models.
• Exceptional communication, interpersonal, and presentation skills, with the ability to serve as a liaison between clients and internal teams.
• A verifiable track record of increasing customer satisfaction, retention, and revenue through proactive engagement.
• Strong analytical and problem-solving skills, with the ability to address client issues promptly and effectively.
• Experience in monitoring customer health metrics and implementing strategies to minimize churn.
• Proficiency in CRM and ERP systems.

Assist in the hiring and recruitment process while gaining insights into human resource management. This internship is ideal for those interested in HR operations and employee management.

Benefits:

● Practical HR experience in recruitment and onboarding

● Skill development in employee engagement

● Exposure to professional hiring practices

Key Responsibilities:

✔ Assist in screening and interviewing candidates

✔ Support onboarding and documentation processes

✔ Manage HR operations and employee coordination

Requirements:

● Pursuing or completed a degree in HR or a related field

● Strong communication and organizational skills

Education and/or Experience:

Graduation/Post Graduation with minimum 1 to 3 years’ experience in the complete recruitment life

cycle for sourcing the best talent from diverse sources after identification of manpower requirement.

Language Skills: Proficiency in English (Written and Verbal)

Good understanding of MS Office.

JOB DESCRIPTION

Objectives:

1. Experience in Social Media Hiring and Boolean/String Searches & Talent Mapping

2. Updating candidate records and job postings in Applicant Tracking Systems.&

coordinating interview drives on a specified date

3. Regular meeting with the Hiring Managers to discuss the details about the

requirements and about their hiring plan.

4. Working on the sourcing plans for recruitment, referral schemes, vendor management etc

5. Involve in market analysis to provide inputs to delivery and to the

current market scenario and suggest alternate ways to successfully fulfill the positions

when faced with challenges.

6. Managing Pipelines.

7. Candidate Management.

8. Facilitating the initial round of screening, appraising the candidate on company

expectation and negotiating salary and perks.

9. Pre-employment check and Employment E-flow Process handing

About the role

As a core team member in our growing startup, we're looking for an exceptionally hard working candidate who is full of ideas, accountable and has self-learning abilities and make a significant contribution to our growth journey.

Requirement:

The candidate must have at least 2 years and ideally up to 8 years of experience in an IT Product company / Startup. Must have expertise in

MUST HAVE SKILLS
Back-end development using Laravel, Lumen, MySQL / PGSQL

• RESTful API development & integration of 3rd party services (like payment gateways, Email marketing tools, SMS/ Whatsapp, etc.)
• High quality coding which can be replicated and used to scale.
• Prompt to troubleshoot and fix bugs and use of GIT

• Experience in React.JS, AWS, DevOps
• Experience in a Product based SaaS Startup.

• Passionate about building products and features and building a product from scratch with thrust on DevOps, Web security, TLS/SSL, web sockets, etc.
• Have a good understanding of setting up & managing cloud servers like AWS, Google cloud, etc.
• Manage Key-value based databases like Redis

Additional Information

• Immediate / Early joiners preferred.
• This is a Work from Office / Hybrid role.
• Office is in Green Park, New Delhi 110016 (5 min walk from Metro station)
• BYOD - Bring your own device (Laptop)
• Candidate must be willing to work in a high exposure - high accountability Startup environment and grow significantly with the company.

About the Company

hiringplug™ is an AI Marketplace of specialist Recruiters that enables companies to acquire top talent, faster. The company offers an Award winning RaaS™ Marketplace: Recruitment as a Service Marketplace™ The company is at an interesting expansion stage and looking for exceptional talent to be a part of their growth story. | www.hiringplug.com

Get to know us

• https://www.instagram.com/" target="_blank">https://www.instagram.com/hiringplug
• https://www.facebook.com/" target="_blank">https://www.facebook.com/hiringplugofficial
• https://twitter.com/" target="_blank">https://twitter.com/hiringplug
• https://blog.hiringplug.com
• www.hiringplug.com

• “Top HR & Work Tech Startup” – by People Matters both in 2019 & 2020
• “10 Best HR Tech startups 2019” – by Silicon India in Oct 2019
• “Best resourcing software 2019” – by HR Association of India in Jan 2019

Talk to you soon!

• Designing graphic content, illustrations, and infographics.
• Managing graphic designs from conception to delivery.
• Reviewing junior designer drafts to ensure quality.
• Generating fresh concepts.
• Ensuring brand consistency throughout various marketing projects.
• Liaising between the marketing and design teams to ensure deadlines are met.
• Keeping up-to-date with industry developments.

• Bachelor’s degree. 
• A graphic design qualification or similar.
• 2-3 years of experience in Graphic Designing. 
• Portfolio with design projects.
• Proven work experience as a graphic designer.
• Working experience with image design tools (e.g. Photoshop and Adobe Illustrator).
• A keen eye for visual details.
• Aesthetic skills.
• Ability to meet deadlines and collaborate with team members.

Salary: 5-6 LPA

About Starmark

You will be a part of highly motivated individuals who believes in the concept of “learning while implementing”, a team which practices an idea of developing a shrink and a wrapped solution which are agile, scalable, performance optimized and maintainable. We at Starmark exercise learning and the sharing of ideas in an open environment, where you can visualize the transforming of complex healthcare business requirements into flexible, customizable software. 

Skills Required

C#, SQL, ASP.NET, MSSQL, .NET Framework, Web API, XML, JSON, AJAX, jQuery, JavaScript, ADO.NET, WCF, IIS 7.5, NUnit, LINQ, Web services, UI Development, OOPS Concepts. 

Key Accountabilities & Deliverables

 We are currently seeking an energetic and highly motivated .net developer who thrives in a team environment, has a desire to learn new technologies and who wants to be part of a progressive team. 

• Write clean, scalable code using .NET programming languages 
• Producing code using .NET languages (C#) 
• Upgrading, configuring and debugging existing systems 
• Develop documentation throughout the software development life cycle (SDLC) 
• Familiarity with architecture styles/APIs (REST, RPC) • Understanding of Agile methodologies 
• Provide technical ownership for subcomponents (code, functional validity, and quality). 
• Perform software development tasks within appropriate schedule, task, and quality guidelines set in conjunction with the Lead / Project Manager of the project. 
• Specify, create, modify, maintain, and test software component(s) that are part of a larger software project. 
• Ensure adherence of design and code to standards. 
• Regularly perform self-review of code and quality. 
• Ensure adherence to processes defined for the project. 
• Effectively document technical issues, changes to code, etc. 
• Prepare unit test cases and execute them to verify quality 
• Fix any defects found by self, lead or QC team 
• Report code completion and code quality – Implementation report 
• Make the builds whenever necessary 
• Effective oral and written communication 
• Strong problem solving, analytical and design skills. Possesses the ability to be accurate, consistent and detail oriented. 

ML Engineer-Analyst/ Senior Analyst

Job purpose:

To design and develop machine learning and deep learning systems. Run machine learning tests andexperiments and implementing appropriate ML algorithms. Works cross-functionally with the Data Scientists, Software application developers and business groups for the development of innovative ML models. Use Agile experience to work collaboratively with other Managers/Owners in geographically distributed teams.

Accountabilities:

• Work with Data Scientists and Business Analysts to frame problems in a business context. Assist all the processes from data collection, cleaning, and preprocessing, to training models and deploying them to production.

• Understand business objectives and developing models that help to achieve them, along with metrics to track their progress.

• Explore and visualize data to gain an understanding of it, then identify differences in data distribution that could affect performance when deploying the model in the real world.

• Define validation strategies, preprocess or feature engineering to be done on a given dataset and data augmentation pipelines.

• Analyze the errors of the model and design strategies to overcome them.
• Collaborate with data engineers to build data and model pipelines, manage the infrastructure and data pipelines needed to bring code to production and demonstrate end-to-end understanding of applications (including, but not limited to, the machine learning algorithms) being created.

Qualifications & Specifications

• Bachelor's degree in Engineering /Computer Science/ Math/ Statistics or equivalent. Master's degree in relevant specification will be first preference

• Experience of machine learning algorithms and libraries
• Understanding of data structures, data modeling and software architecture.
• Deep knowledge of math, probability, statistics and algorithms
• Experience with machine learning platforms such as Microsoft Azure, Google Cloud, IBM Watson, and Amazon

• Big data environment: Hadoop, Spark
• Programming languages: Python, R, PySpark
• Supervised & Unsupervised machine learning: linear regression, logistic regression, k-means

clustering, ensemble models, random forest, svm, gradient boosting

• Sampling data: bagging & boosting, bootstrapping
• Neural networks: ANN, CNN, RNN related topics
• Deep learning: Keras, Tensorflow
• Experience with AWS Sagemaker deployment and agile methodology

Do you want to work in a flexible fast-growing cyber security start up based out of Mumbai? Are you hungry for sales and want to join a vibrant and high-energy cyber security start up?

Assertion is a B2B cloud-based cyber security software company. We secure collaboration applications like Teams, Zoom, etc. – protecting customers from Data leaks, Breaches, Toll frauds and Security holes.

Roles and Responsibilities:

1. You will be a subject matter expert on our products and be responsible in enabling our partner associates to deliver services built around our products.
2. You will work closely with our R&D team and be a customer advocate by evaluating the product for market acceptance and providing your inputs.
3. Your responsibilities will include demonstrating our products, training the partner associates on how to use our products and help them build a services practice.
4. Organizing, Training, planning & delivering compelling proof of our Security Product demonstrations and its Remediation services to our partners in the US and UK markets.
5. Assist the Sales team for meeting their targets by robust Training and hand holding them through the Channel.
6. To be a customer advocate in ensuring that the Channel is equipped completely in meeting our Sales Targets.

Mandatory skills:

• Superb written and spoken English communication skills.
• You need to be a subject matter (domain) expert on Collaboration products like SBCs, Avaya, Cisco and Microsoft products.
• Prior experience as a pre-sales engineer with Avaya, Cisco, Audiocodes, Oracle (ACME), Ribbon or one of its partners.
• To ask the right questions, time bound and attention to detail.
• Skilled at Power point and other Training modules.

Good to have: 

• Cyber security domain knowledge. 
• Needs to be a keen listener and empathetic to the concerns of the Channel Team.