Scrum Mater

Position: Salesforce Technical Lead  

Location: Remote

Work Mode: Work From Home

Years of Exp: 

8+ Years of Salesforce Development Experience

2+ Years in Salesforce Technical Lead Role

We are seeking a highly experienced and hands-onSalesforce Lead Developer to lead enterprise Salesforce initiatives across Sales Cloud, Service Cloud, CPQ, integrations, and platform modernization programs.

The ideal candidate is a strong technical leader with deep Salesforce platform expertise, proven experience managing development teams, and the ability to architect scalable solutions for complex business environments. This role requires ownership across the full delivery lifecycle — from solution design and technical governance to deployment and stakeholder management.

You will work closely with architects, product owners, business stakeholders, and cross-functional teams to drive successful Salesforce implementations while mentoring developers and enforcing engineering best practices.

Key Responsibilities:

Technical Leadership

Lead Salesforce development teams across multiple projects and initiatives.

Provide technical direction, architecture guidance, and code review oversight.

Drive best practices for Salesforce development, deployment, and governance.

Mentor and coach junior and mid-level developers.

Collaborate with Solution Architects and business stakeholders to define scalable technical solutions.

Salesforce Solution Development

Design, develop, and implement enterprise Salesforce solutions using:

· Apex

· Lightning Web Components (LWC)

· Salesforce Flow

· Visualforce

· SOQL/SOSL

· REST/SOAP APIs

Build reusable frameworks and scalable platform components.

Develop custom business logic and UI solutions to support business operations.

Platform Optimization & Modernization

Analyzeexisting Salesforce orgs andidentifyopportunities for optimization and refactoring.

Lead modernization efforts including:

Migration from Workflow Rules/Process Builder to Flows

Trigger consolidation and optimization

Code refactoring and technical debt reduction

Governance and performance improvements

Ensure platform scalability, maintainability, and compliance with Salesforce best practices.

Integration & Enterprise Systems

Lead integration efforts between Salesforce and third-party enterprise applications.

Design and implement API-based integrations with billing systems, analytics platforms, ERP systems, and customer service tools.

Ensure secure and reliable integration architecture.

Sales Cloud, Service Cloud

Lead implementation and enhancement initiatives across:

· Sales Cloud

· Service Cloud

· Salesforce CPQ/ Salesforce RCA

Support lead-to-cash, quote-to-order, case management, and customer support processes.

Configure Omni-Channel routing, service consoles, and automation workflows.

Delivery Management

Participate in estimation, sprint planning, and technical solution discussions.

Oversee deployments, release management, UAT support, and production stabilization.

Ensure high-quality deliverables through proper testing and review processes.

Collaborate within Agile/Scrum delivery models.

Required Skills:

· Core Salesforce Expertise

· Strong hands-on experience with:

· Apex Development

· Lightning Web Components (LWC)

· Salesforce Flow

· Visualforce

· SOQL/SOSL

· Salesforce APIs & Integrations

Deep understanding of:

· Salesforce governor limits

· Security & sharing model

· Order of execution

· Enterprise design patterns

Experience with:

· Sales Cloud

· Service Cloud

· Salesforce CPQ/ Salesforce RCA

· Omni-Channel

· Data migration and deployment tools

· Leadership & Collaboration

· Proven ability to lead development teams and mentor engineers.

· Strong stakeholder communication and client-facing skills.

· Ability to drive technical discussions and architecture decisions.

· Strong problem-solving and analytical capabilities.

· DevOps & Delivery

· Experience with Salesforce deployment and CI/CD tools.

· Familiarity with Git/version control and release management practices.

· Experience working in Agile/Scrum environments.

Preferred Qualifications:

Salesforce Platform Developer I Certification

Salesforce Platform Developer II Certification

Salesforce App Builder Certification

Additional Architect or Consultant certifications are highly preferred

Preferred Experience:

Candidates with the following experience are strongly preferred:

Enterprise-scale Salesforce implementations

Large org refactoring and optimization programs

CPQ/ RCAimplementations

Complex API integrations

Migration from code-heavy environments to Flow-first architecture

High-volume data processing environments

Service console and customer support optimization projects

Analytics/CRM Analytics integrations

• Provide first-level technical support to employees for hardware, software, and network-related issues.
• Install, configure, and maintain desktops, laptops, printers, and other IT equipment.
• Troubleshoot system, application, and connectivity issues.
• Set up email accounts, user access, and system permissions.
• Monitor and maintain IT assets and inventory records.
• Assist in onboarding and offboarding employees by provisioning and deactivating IT resources.
• Ensure timely resolution of support tickets and user requests.
• Coordinate with vendors for hardware repairs and replacements.
• Maintain data backups and assist in implementing security measures.
• Document IT procedures, configurations, and troubleshooting steps.
• Support office networking, internet connectivity, and communication systems.
• Ensure compliance with company IT policies and security standards.

Exciting Opportunity at Eloelo: Join the Future of Social Media with India’s largest Live Streaming Platform

Are you ready to be a part of the dynamic world of live streaming? Look no further! Eloelo, an innovative Indian platform founded in February 2020 by ex-Flipkart veteran Saurabh Pandey, is on the lookout for passionate individuals to join our growing team in Bangalore.

About Us:

Eloelo stands at the forefront of the creator economy, live streaming - offering a unique blend of interactive experiences, including chatrooms, audio rooms. Our platform has successfully attracted audiences from all corners of India, providing a space for self expression, communities to thrive.

Recent Milestone:

In pursuit of excellence, Eloelo has secured a significant milestone by raising a Pre-Series B round of $22Mn in October 2023 from a diverse group of investors, including Kalaari, Griffin Gaming, Courtside Ventures, Lumikai & Waterbridge Ventures with a cumulative capital raise of over $37 Mn.

Why Eloelo?

• Be a part of a team that thrives on creativity and innovation in the live streaming.
• Build a new-age social network, almost like a digital third place that is safe, trusted & encourages interactivity
• Create at the intersection of RTC, AI, Audio/ Video, ML & Chat which empowers creators to grow and monetize their presence
• Working with a world class team, high performance team that constantly pushes boundaries and limits , redefines what is possible 
• Fun and work at the same place with amazing work culture , flexible timings and vibrant atmosphere

Responsibilities:

• Develop an in-depth comprehension of customer segments and their distinctive behaviors through data science and analytical insights.
• Take charge of the entire customer journey, from inception to completion, while maintaining accountability for its effectiveness.
• Utilise global product knowledge and customer insights to identify user needs, generating actionable data-driven recommendations for product enhancement.
• Collaborate across departments, including product, design, business, and brand marketing, to devise and execute growth strategies rooted in data analysis.
• Employ continuous experimentation to enhance value propositions and streamline execution processes.
• Drive monthly customer key performance indicators (KPIs) such as acquisition, churn reduction, activation, and revenue growth.
• Proactively identify and rectify marketing funnel issues to mitigate and minimize customer churn.
• Foster cross-functional collaboration with teams spanning design, engineering, marketing, and data analytics to ensure seamless product initiative delivery.

Core Competencies, Knowledge and Experience:

• 3-5 years relevant experience in leading and driving customer funnel initiatives
• Proven track record of successful growth campaigns
• Expertise with CRM tools such as CleverTap, MoEngage, Hubspot etc
• Expertise with analytical tools for marketers such as Google Analytics, Mixpanel, Appsflyer, Adjust etc
• Being comfortable with working in a dynamic and diverse work environment
• Highly analytical thinking and ability to analyze and interpret wide variety of data
• Ownership and self-driven mindset

Job Description:      

·           

·          Extensive experience in Appian BPM application development

 ·          Knowledge of Appian architecture and its objects best practices

 ·          Participate in analysis, design, and new development of Appian based applications

 ·         Mandatory Team leadership and provide technical leadership to Scrum teams Certification Mandatory- L1, L2 or L3

·          Must be able to multi-task, work in a fast-paced environment and ability to resolve problems faced by team

 ·          Build applications: interfaces, process flows, expressions, data types, sites, integrations, etc.

 ·          Proficient with SQL queries and with accessing data present in DB tables and views

 ·          Experience in Analysis, Designing process models, Records, Reports, SAIL, forms, gateways, smart services, integration services and web services

 ·          Experience working with different Appian Object types, query rules, constant rules and expression rules

Qualifications

·          At least 6 years of experience in Implementing BPM solutions using Appian 19.x or higher

 ·          Over 8 years in Implementing IT solutions using BPM or integration technologies

 ·          Experience in Scrum/Agile methodologies with Enterprise level application development projects

 ·          Good understanding of database concepts and strong working knowledge any one of the major databases e g Oracle SQL Server MySQL

Additional information Skills Required

·          Appian BPM application development on version 19.x or higher

 ·          Experience of integrations using web services e g XML REST WSDL SOAP API JDBC JMS

 ·          Good leadership skills and the ability to lead a team of software engineers technically

 ·          Experience working in Agile Scrum teams

 ·          Good Communication skills

• Manage and build an overall email marketing strategy.
• Create various email lists and campaigns.
• Test every campaign's success.
• Determine email marketing KPIs.
• Develop and present reports on a weekly basis.
• Develop a lead generation strategy.
• Create smart email lists.
• Increase email subscriptions.
• Analyze data to get smart insights.
• Ensure marketing message is conveyed clearly and delivered properly to prospects.
• Ensure messages are mobile-friendly.
  Follow up on interested respondents.
• Distributing emails through the use of automation software.

• 6-13 years’ experience designing for high performing digital products across various domains
• Degree in design-related field or equivalent experience.
• Good understanding of design patterns, industry trends, and great approaches to solve problems
• Expertise in core UX disciplines including information architecture, interaction design, application of design systems, and UI design.
• Creative problem-solver with a strong eye for detail
• Experience and understanding of Responsive Web Design
• Experience with iOS and Android Mobile App Design
• Must have Software Proficiency with Figma, Sketch, Miro
• Proficient in wire-framing and comfortable producing concept sketches and user flows
• A passion for UX and User Research
• A strong portfolio which demonstrates work across a range of clients
• Strong experience of user research and usability testing
• Passionate about Design Thinking.
• Excellent verbal and written communications skills.
• Experience with accessibility, localization, and internationalization.
• Experience working directly with developers to ensure the successful implementation of a design specifications
• Familiarity with content strategy, content management, taxonomy and large scale digital publishing.
• Knowledge of HTML, CSS, and JavaScript.
• Knowledge with QA and testing methods is a plus.
• All candidates will be required to submit a portfolio of work samples and/or links to their work.