IT Project Manager

We are looking "Network Engineer" for Reputed Client @Permanent Role.

Experience: 1 - 3 Yrs

Job Responsibilities

•VISE will work with field engineers on a technical level to troubleshoot and restore service to customer location

•VISE will give technical direction to field engineers remotely.

•A VISE engineer will be assigned ownership of a task and will be responsible for driving final resolution.

•A VISE engineer is expected to work in a team capacity, assisting other team members both technically and administratively.

•The VISE team will be expected to document VISE action plans (VAP) to field engineers

•VISE will have the ability to generate collaboration sessions with field engineers and or customers to troubleshoot and restore Cisco devices

•The VISE Engineer will record the initial details, subsequent updates throughout the duration of the task, document resolution and close the task upon completion of the necessary actions.

•VISE will be expected to perform “queue prep” prior to the start of shift, adding descriptions or pushing dispatches to other queues.

•VISE will be expected to stay 30 minutes after “queue end” in the event a dispatch needs to be handed over to the following theater.

•The VISE Engineer will maintain continuous contact with the Field Engineer throughout the resolution process for Tasks, including but not limited to, advising on the progress of the Task, and providing resolution of the Task

•Escalating with Cisco’s logistics organization on missing or late part deliveries

•Escalating to upper tier support (VSET or TAC) when reaching the end of knowledge limit within a timely and concise manner per procedures

•Providing logistics instructions and Customer details to the FE

•VISE team will be expected to take both minimal to moderately technical and administrative escalation from other teams, field engineers and customer

•Tracking field engineers when they do not make contact with VISE at committed ETA.

Specific tasks may include but shall not be limited to:

•Facilitating the replacement activity between the End User Location and FE

•Loading firmware/IOS images to Cisco devices/servers

•Applying customer configurations to cisco devices/servers

•Minimal to moderate level of troubleshooting different scenarios encountered during RMA replacement or troubleshooting only call (FE only sent out on dispatch)

Required skillsets and experience:

•1 – 3 years’ experience conducting remote technical support with business customers

•Knowledgeable in Cisco OS / UCSM GUI / CIMC

•Knowledgeable in UCS Server hardware troubleshooting (FRU component level; B & C series)

•Knowledgeable in Cisco device hardware troubleshooting (FRU component level; including but not limited to Route, Switch, ASA, Telepresence, etc.)

•Experience loading firmware/IOS images to Cisco devices/servers

•Experience applying customer configurations to Cisco devices/servers

•Minimal to moderate level of troubleshooting different scenarios encountered during RMA replacement or troubleshooting only call (FE only sent out on dispatch)

•Restoration from common or failed upgrades

•Excellent customer service and phone skills

•Very strong English language written and verbal skills

Location : Hyderabad & Chennai - Remote

About Our Client

It is a last-mile tech-logistics solution provider for intra-state deliveries based in Bangalore. It offers reliable, affordable, and professional services, structured to serve enterprises.

Our Client aggregates light commercial vehicles for urban logistics and has onboarded 55,000+ truckers on its platform across 14 cities. Our Client works across industry sectors like organized retail, FMCG and e-commerce, distribution and 3PL companies. Some of its clients include Amazon, Flipkart, Bisleri, Vishal Mega Mart, Future Supply Chain, Coca-Cola, Delhivery, and Udaan.

The company offers customized logistics solutions for clients, along with other value-added services such as screened drivers, audited and GPS-enabled vehicles, point-to-point billing, status updates, 24x7 service, and greater efficiency, all at transparent and economical pricing.

Our Client, as a brand, is known as one of the market leaders in the enterprise segment, and first movers to identify and empathize with the underserved urban trucker community, playing a huge role in making them a part of the mainstream economy. This series-B funded tech-logistics company aims to disrupt the primitive $35bn+ urban-logistics industry by leveraging technology and help enterprises to reach consumers faster.

Our Client is India's largest enterprise urban-logistics provider in India, with 55,000+ Light Commercial Vehicles on its platform.

Why Our Client?

- Switch career into internet startups.
- Work with fast-paced organizations.

What will I do?

 Develop new user-facing features·
 Build reusable code and libraries for future use·
 Ensure the technical feasibility of UI/UX designs·
 Optimize application for maximum speed and scalability·
 Assure that all user input is validated before submitting to back end·
 Collaborate with other team members and stakeholders.· 

What skills should I have?

 BTech, BE, BS degree in Computer Science, similar technical field of study or equivalent practical·
experience.
 3+ years·' experience in web and software development.
 Demonstrated knowledge of web technologies such as HTML5, CSS3, Javascript and AJAX/Fetch·
API.
 Demonstrated experience in React, React-Router, Redux, React-saga/Thunk.·
 Ability to work independently and multi-task effectively.·
 Flexible and willing to accept a change in priorities as necessary.·
 Strong attention to detail.·
 A good understanding of cross-browser compatibility issues and ways to work around them.·
 Proficient with code versioning tools, such as Git / Mercurial / SVN·
 A good understanding of SEO principles and ensuring that application will adhere to them.· 

Data Validation

Sales coordination with internal and external departments

Should have Excellent communication, sales, and customer service skills.

Hiring and training interns and ensuring staff meets their quotas and goals

Helping the sales team improve their productivity by contacting customers to arrange appointments and ensuring

Title: 

Node Js Developer

Ideal candidates will have 1-3 years of experience  in Node JS and AWS.

Responsibilities: 

• Translate application storyboards and use cases into functional applications
• Design, build and maintain efficient, reusable, and reliable Node JS code
• Ensure the best possible performance, quality, and responsiveness of applications
• Identify bottlenecks and bugs, and devise solutions to these problems, Help maintain code quality, organization, and automation.
• Triage and resolve complex + systemic issues reported on existing production systems
• Communicate effectively with  product owners, and development team members to facilitate understanding of deliverables, estimates, and prioritization
• Contribute to production deployments, including documentation of technical specifications and release notes
• Designs and develops quality software that conforms to department standards and code style
• Writing reusable, testable, and efficient code, create automated test cases following TDD/BDD best practices
• Maintain and enhance existing NodeJS codebase.
• Organize an agile development process that facilitates collaboration, provides transparency, empowers the project team, surfaces and resolves impediments,delivers high-quality software, focuses on delivering business value, and continuously looks to improve.
• Take on a championship role in on-time, high-quality delivery of products through the entire application lifecycle.

What will you work on?

• Architecting clever technical solutions
• Hands-on development using NodeJS and other Javascript frameworks
• Recommend technical frameworks and tech stacks
• Define REST, or GraphQL APIs, document APIs and develop the API handlers
• Design and develop with serverless and scalable systems
• Integrate with 3rd party systems
• Create architectural solution prototypes
• Lead the team, code reviews, and problem-solving

What Makes You A Great Fit?

• 1+ years of software experience with Node JS, Javascript frameworks related to webstack
• Understanding the nature of asynchronous programming and its quirks and workarounds
• Experience with use of serverless functions from AWS
• Experience with architecture of technology systems having hands-on expertise in backend and cloud systems ( AWS, GCP)
• Expertise with NoSQL databases (Mongo, ElasticSearch, Redis) including design of schemas and development for these databases
• Knowledge of DevOps practices and CI/CD pipelines
• Experience in Microservice architecture and development including REST-based APIs.
• Highly collaborative with an affinity for solving complex problems through dialogue with team members.
• Curious, always seeking the whys and hows in order to gain a deeper and more complete understanding of the business and technology.
• Comfortable with ambiguity can begin to explore and solve complex problems when the problem and solution are not well-defined.
• Ability to multitask, switching between various projects/tasks of different natures and complexity with ease
• Knowledge of git based workflows such as gitflow
• Experience with Python in addition to the core knowledge of Node JS is a plus
• Chatbot, Machine Learning, Data Science/Big Data experience will be a plus
• Excellent communication skills, verbal and written

Competencies & Behavior

• Excellent communication and interpersonal skills
• Implement design thinking for different strategieS
• Attention to detail and the ability to work to tight deadlines
• Strong experience in cloud server infrastructure
• Ability to work on complex applications, perform product analysis, development tasks of complex web
• Jumping on a call with clients to understand the requirement and profile them the right solution, helping formulate an effective solution and turning it into a working application
• Conducting website performance and unit tests
• Heavy involvement in the requirements gathering, development and operational stages of new projects
• Troubleshoot and debug related application defects with existing and new applications
• Work collaboratively with the team members and train them as and when required.

JOB DESCRIPTION: The Fraud Lead will manage the gameplay fraud for all poker products and work closely with the payments team to create smooth players and gameplay investigations with the outcome being a low level of fraud across the business. You will liaise directly with network partners via multiple communication channels, to assist with fraud issues via providing fast, accurate and thorough responses to numerous contacts per shift. You will be responsible for building and maintaining Gaming Integrity controls related to issues such as collusion, bots/live assistance use, money dumping and more.

Your key job responsibilities as the Fraud Lead in Pocket52 will include:

• Day to day gameplay fraud analysis to identify and prevent fraud in poker
• Ensuring that all team members follow the fraud procedures
• Constant assessment of the fraud process and constant improvement to the processes
• The role involves utilizing a number of detection and investigation techniques in-order to identify high risk accounts, unusual activity, investigates and subsequently close suspicious accounts. 
• You will be proactively investigating and reviewing the player pool for suspicious activity and building cases that result in removing any players who are a threat to the integrity of the games on the Pocket network
• Review customer transactions and gameplay to prevent fraudulent actions.
• Discover new techniques in fraud prevention and customer service using various software and applications
• Monitoring for poker rooms
• Working with the product managers and marketing team to ensure promotions cannot be abused by players

To apply for the Fraud Lead in Pocket52 you will need:

• 3+ years previous experience in managing fraud for online games
• Experience playing online poker and knowledge of the online poker games products, promotion types and customers
• Knowledge of all fraud tools and ability to access products for purpose
• Ability to query and analyse behavioural data in order to identify patterns of fraud
• Ability to manage a heavy workload, prioritising and managing the pressure that comes with managing a critical product vertical
• Technically aware, comfortable working with multiple IT systems, databases and programs
• Solid understanding of game theory optimal (GTO) poker solutions
• Conduct OSINT checks in poker fraud investigations.