Scrum Master

🚨 We’re Building a “Top 1% Engineering Org”

We’re building a high-talent-density, AI-first R&D organization from scratch — inside a publicly listed company undergoing a full-scale transformation.

Think:

→ Rewriting legacy systems into AI-native architectures

→ Embedding LLMs + Agentic AI into core workflows

→ Reimagining platforms, infra, and data systems for the next decade

This is the kind of shift you’d expect from Google, Microsoft, or Meta —

Except you get to build it from day 0 → scale it globally.

About the Role / Team

We are building a next-generation AI-first R&D organization in Bengaluru, focused on solving complex problems across LLMs, Agentic AI systems, distributed computing, and enterprise-scale architectures.

This initiative is part of a publicly listed global company investing heavily in AI-driven transformation, re-architecting its platforms into intelligent, autonomous systems powered by large language models, workflows, and decision engines.

You will be working on:

• Agentic AI systems & LLM-powered workflows
• Distributed, scalable backend systems
• Enterprise-grade AI platforms
• Automation-first engineering environments

🚀 The Mandate

Own and evolve the technical backbone of an AI-first enterprise platform.

You will define architecture across LLM-powered systems, distributed services, and data platforms — and lead critical transformations from legacy → AI-native systems.

🧩 What You’ll Do

• Architect large-scale distributed systems powering AI-driven workflows
• Lead 0→1 and 1→N platform builds (LLM integrations, agentic systems, orchestration layers)
• Redesign legacy systems into scalable, modular, AI-native architectures
• Drive system design excellence across teams (APIs, infra, observability, reliability)
• Make high-stakes decisions on trade-offs (latency, cost, scalability, model performance)
• Mentor senior engineers and influence engineering culture/org standards
• Partner with product, data, and leadership on long-term technical strategy

🧠 What We’re Looking For

• Proven track record building high-scale backend or platform systems
• Deep expertise in distributed systems, microservices, cloud (AWS/GCP/Azure)
• Strong exposure to data systems/infra / Data / real-time architectures
• Experience or strong interest in LLMs, GenAI, or AI system design
• Exceptional system design, abstraction, and problem-solving ability
• High ownership mindset — you think in terms of systems, not tickets
• Strong coding skills in Python / Java / Go / Node.js
• Solid understanding of data structures, system design basics, and backend architecture
• Experience building scalable APIs and services
• Familiarity or curiosity around AI/LLMs, async systems, or event-driven design
• Strong debugging, problem-solving, and ownership mindset
• Solve hard system problems (latency, scale, reliability)
• Drive cross-team technical decisions and standards
• Mentor senior engineers and influence org-wide architecture 
• Design large-scale distributed systems and backend platforms
• Mentorship & Technical Leadership 
• Expertise in system design, scalability, and performance optimization

Nice to Have

• Experience integrating LLMs, vector databases, or AI pipelines
• Contributions to architecture at scale
• Experience with Agentic AI / LLM orchestration frameworks
• Background in product engineering or platform companies
• Exposure to global-scale systems (millions of users / high throughput)

🔥 What Sets You Apart

• Built platforms used by millions of users / high-throughput systems
• Experience with event-driven systems, stream processing, or infra platforms
• Prior work on AI/ML platforms, model serving, or intelligent systems

Commis III (Entry-Level/Junior):

• Focus: Learning fundamentals, basic prep.
• Duties: Washing, peeling, chopping vegetables; measuring ingredients; cleaning workstations; basic stock rotation; assisting with simple tasks. 

Commis II (Mid-Level):

• Focus: Expanding skills, handling more varied tasks.
• Duties: All Commis III duties plus assisting with simple cooking, plating, managing inventory, receiving deliveries, and learning specific station techniques. 

Commis I (Senior Commis):

• Focus: More complex techniques, independent station support.
• Duties: Performing more complex prep and cooking; helping with menu items; potentially leading prep for a small section; ensuring quality standards; supporting Commis II/III. 

Shared Responsibilities (All Levels):

• Hygiene & Safety: Maintaining clean stations, following food safety/HACCP standards.
• Support: Assisting senior chefs (Chef de Partie, Sous Chef) with daily operations.
• Inventory: Storing, rotating, and monitoring stock.
• Learning: Willingness to learn recipes, techniques, and equipment.

Act as the primary liaison between the agency and clients, building and maintaining strong relationships.

Understand client business objectives, marketing goals, and brand requirements to translate them into actionable briefs.

Manage end-to-end execution of campaigns across digital, print, OOH, social media, influencer, and experiential platforms.

Collaborate with creative, strategy, and media teams to deliver campaigns that meet client expectations.

Prepare and present proposals, campaign reports, and performance reviews.

Ensure projects are delivered on time, within budget, and to the highest quality standards.

Proactively identify opportunities for upselling and cross-selling agency services.

Handle client escalations with professionalism and problem-solving skills.

Keep track of industry trends, competitor activities, and innovations to advise clients with fresh ideas.

Key Responsibilities:

• Handle escalated voice calls transferred by L1 agents or supervisors.
• Provide expert-level support for complex issues and ensure timely resolution.
• Maintain ownership of tickets through resolution, keeping customers informed throughout the process.
• Coordinate with internal teams (Product, Engineering, QA, etc.) to resolve technical issues.
• Identify patterns in escalations and suggest process/product improvements.
• Document solutions, create knowledge base articles, and provide feedback to the L1 team to reduce future escalations.
• Meet or exceed defined KPIs such as First Call Resolution (FCR), CSAT, and Average Handling Time (AHT).
• Ensure adherence to SLAs and internal escalation protocols.
• Act as a mentor and point of contact for L1 agents when guidance is needed.

Requirements:

• 2–4 years of experience in customer support, with at least 1 year in L2 or escalations (voice process).
• Strong verbal communication skills with fluency in [English/Other relevant language].
• Experience with CRM and ticketing tools (e.g., Zendesk, Freshdesk, Salesforce).
• Ability to handle high-pressure situations and demanding customers with empathy and professionalism.
• Technical troubleshooting experience preferred (based on industry – SaaS, Telecom, FinTech, etc.).
• Willingness to work in rotational shifts or weekends, if required.
• Bachelor's degree or equivalent preferred.

Job Role: Customer Support  Executive

Location: HSR Layout; Bangalore 

Employment Type: Permanent & Full time 

Years of Experience: 1 to 3 years

Salary: As per industry standards

Job Summary: 

About the role: Will be responsible for contacting & engaging with customers with care & empathy & responding to their queries in a professional manner. Ensuring customer satisfaction of the highest order.

Roles & Responsibilities: 

• Handling customer queries and managing customer coordination 

• Approach all queries with customer centric attitude

• Manage data and MIS reports

• Offering exceptional customer service and satisfaction 

• Help build and improve processes

• Adhere to set standards of TAT and SLA

• Demonstrates customer empathy during all interactions with customers. 

Qualifications 

1. Min 1 to 3 years’ experience in a customer support role 

2. Can handle voice and non-voice process (chat, email, phone) 

3. Excellent interpersonal skills 

4. Excellent written and oral communication skills in English and Hindi 

5. A quick learner 

6. Ability to make high quality decisions & Multi tasks.

Why Join CNH?

• Be part of a fast-growing organization that prioritizes employee health and well-being.
• Collaborative and inclusive work culture.
• Opportunities for professional growth and development.

Loop is looking for a talented Junior Copywriter to join our team in Bangalore. The ideal candidate should have a solid background in writing both short-form and long-form content, with a keen understanding of digital platforms such as LinkedIn. As a Junior Copywriter, you will be responsible for crafting compelling copy that aligns with our brand voice and engages our target audience across various channels. We’re looking for a candidate who is proactive, takes initiatives, is a team player and of course, is creative and loves writing.

Responsibilities:

• Write clear, concise, and engaging copy for digital platforms, including websites, social media, emails, and lead-gen ads.
• Coordinate with the different teams - product, design, sales, to create assets that they need.
• Develop long-form content such as articles, blog posts, and whitepapers.
• Upload posts and maintain social media - posting, scheduling, interacting and engaging with users.
• Research industry-related topics (combining online sources, interviews and studies)
• Collaborate with the marketing team to brainstorm and create innovative content ideas.
• Edit and proofread content to ensure it meets brand guidelines and is error-free.
• Conduct simple keyword research and create SEO optimized content.
• Stay updated on industry trends and incorporate best practices in copywriting.
• Use AI tools and analytics to enhance content creation processes while maintaining creativity and originality.

Requirements:

• 2+ years of proven work experience as a Content Writer, Copywriter or similar role
• Excellent writing, editing, and proofreading skills.
• Strong organizational and time-management abilities to manage multiple projects and deadlines effectively.
• Ability to take initiative, work independently, and contribute ideas to the team.
• Proficiency in using AI tools and platforms to aid in content creation.
• Knowledge of script writing and experience in writing for LinkedIn are desirable.
• Background in writing for B2B or healthcare industries is a plus.

Additional Information:

• This is a full-time position based in Bangalore, India.
• Salary and benefits will be commensurate with experience and qualifications.

If you are a creative individual with a passion for writing and meet the above requirements, we encourage you to apply. Join us in creating impactful content that resonates with our audience and drives our brand forward.

Our client is a Y Combinator-backed Shopify-like platform for creators & knowledge professionals (coaches, instructors, experts, artists, etc.) to launch, manage and grow their business online. Founded by IIT/ IIM/ BITS/ Yale/ BCG Alumni and 3X Entrepreneurs, they are well funded and backed by top Indian VC firms along with start-up veterans like Kunal Shah (CRED).

Job description

Kapture CRM is an enterprise-focused Service automation SaaS platform. We help 500+ enterprises in 14 countries to manage their customer service in a more intelligent, contextual way.

Responsibilities

• Manage and monitor all installed systems and infrastructure
• Install, configure, test and maintain operating systems, application software and system management tools
• Proactively ensure the highest levels of systems and infrastructure availability
• Monitor and test application performance for potential bottlenecks, identify possible solutions, and work with developers to implement those fixes
• Maintain security, backup, and redundancy strategies
• Write and maintain custom scripts to increase system efficiency and lower the human intervention time on any tasks
• Participate in the design of information and operational support systems
• Provide 2nd and 3rd level support
• Liaise with vendors and other IT personnel for problem resolution

Requirements:

• BS/MS degree in Computer Science, Engineering, or a related subject
• Proven working experience in installing, configuring and troubleshooting UNIX /Linux based environments.
• Solid experience in the administration and performance tuning of application stacks (e.g.,Tomcat, JVMS, Apache, NGINX, Email servers, Mysql)
• Solid Cloud experience AWS and Google Cloud
• Experience with virtualization and containerization (Dockers, Kubernetes, Eureka, Kafka)
• Experience with monitoring systems
• Experience with automation software (e.g., Puppet, cfengine, Chef)
• Solid scripting skills (e.g., shell scripts, Perl, Ruby, Python)
• Solid networking knowledge (OSI network layers, TCP/IP)

Website : https://www.kapturecrm.com/