Scrum Master

We’re seeking a highly experienced and certified Salesforce Marketing Cloud (SFMC) Subject Matter Expert (SME) to lead strategic initiatives and bridge the gap between business stakeholders and technical teams. This role requires strong communication skills and the ability to translate business needs into scalable solutions. Experience with financial services industry in Asia market is an added advantage.

Key Responsibilities:

• ⁠Serve as the primary liaison between marketing stakeholders and technical teams to ensure seamless campaign execution.
• Architect, guide and support scalable solutions using SFMC modules like Journey Builder, Email Studio, Automation Studio, and Contact Builder.
• ⁠Translate marketing goals into technical specifications and actionable workflows.
• ⁠Lead integration efforts with CRM systems, data platforms, and third-party platforms.
• ⁠Design and optimize customer journeys, segmentation strategies, and real-time personalization.
• ⁠Ensure data governance, privacy compliance, and platform security best practices.
• ⁠Conduct workshops, demos, and training sessions to drive platform adoption and maturity.
• ⁠Stay ahead of Salesforce releases and innovations, especially within Marketing Cloud and Einstein AI.

Requirements:

• 8–12 years of hands-on experience in Salesforce, with a strong focus on Marketing Cloud.
• Salesforce certifications such as Marketing Cloud Consultant, Email Specialist, or Architect
• ⁠Strong understanding of marketing automation, customer journeys, and campaign analytics.
• Proficiency in AMPscript, SQL, SSJS, and data modeling within SFMC.
• ⁠Experience with API integrations, SDKs, and event tracking across web and mobile platforms.
• ⁠Familiarity with tools like Jira, Confluence, Tableau CRM, and CDP platforms is a plus.
• ⁠Familiarity with other similar marketing platforms like Mo Engage is an added advantage.

Job description:

Job Title : Client Support Executive .

A Client Care Executive serves as the primary point of contact for clients, managing inquiries, resolving concerns, and ensuring a smooth and satisfactory experience with the company’s services. This role is essential in building strong client relationships, maintaining ongoing communication, and supporting overall client satisfaction and retention.

Key Responsibilities

• Customer Support:
• Handle incoming calls, emails, or chats from customers.
• Resolve queries and provide accurate information about products, services, and company policies.
• Escalate unresolved issues to the appropriate departments.
• Problem-Solving:
• Investigate customer complaints and identify solutions.
• Process returns, refunds, or exchanges as per company guidelines.
• Documentation:
• Maintain detailed records of customer interactions, including queries, complaints, and resolutions.
• Update customer accounts and ensure data accuracy.
• Customer Engagement:
• Build rapport and establish trust with customers.
• Provide personalized support to ensure customer satisfaction.
• Provide information about services and actionable along with deadlines.
• Help Client know the progress on the jobs assigned.
• Feedback Collection:
• Gather and document customer feedback for product or service improvements.
• Share insights with management for process enhancement.
• Sales Support (Optional):
• Upsell or cross-sell products and services, if applicable.
• Assist with placing orders and tracking deliveries.
• Client onboarding process
• Payment follow up with the clients.

Required Skills and Qualifications

• Educational Requirements: :Graduation mandatory.

Key Skills:

• Excellent verbal and written communication.
• Active listening and empathy.
• Problem-solving and conflict-resolution skills.
• Multitasking and time management.
• Familiarity with CRM software and MS Office Suite.

Experience:

• Preferred: 1-2 years in a similar customer-facing role.

Language Proficiency:

• Fluency in the local language and English is often required.

Job Types: Full-time, Permanent

Work Location: In person

EXCELLENT OPENING FOR USA ENERGY SALES PROCESS (INBOUND & OUTBOUND) - PayGeek is hiring for its captive process (www.letuscompare.net) in New Town, Kolkata for the USA Energy Sales Process (Inbound / Outbound Telesales) and offers you the opportunity to come and join Immediate with the below benefits:

As an International Sales Executive in our company, your primary responsibility is to drive sales and revenue generation for the company by engaging with potential customers from the US. You will be responsible for handling inbound sales calls, building relationships

Note Opportunity Type: Work From Office (Please don't apply if you are looking for a work from home option, but we do provide pickup & drop)

Desired Candidate Profile

* Should have convincing Capabilities and selling skills.

* Excellent English Communication Skills.

* Basic Computer Knowledge.

* Qualification No Bar.

* Min 1 year experience in Outbound Sales Process. (Tech Support experience not counted) .

Perks and Benefits

* Fixed Shift with Fixed Week OFF (Sunday & Saturday)

* Office Timings: 7:30 PM - 5:00 AM (Night Shift)

* Salary on Time (1st of every month).

* No Salary Deduction for Target

* Monthly Performance Bonus.

* Uncapped Incentives & Commissions.

* Referral Bonus.

* Pickup & Drop or Transport Allowance Provided.

* No Salary Deduction for Target

* Monthly Performance Bonus.

To apply call HR Team

JOB DETAILS

Job Title: Call Associate Executive required For US Energy Sales Process | Night Shift

Company: Paygeek Soft Solutions ( DWC Technologies )

PayGeek is hiring for its captive process (www.letuscompare.net) in New Town, Kolkata for the USA Energy Sales Process (Inbound / Outbound Telesales) and offers you the opportunity to come and join Immediate with the below benefits:

Opportunity Type: Work From Office (Please don't apply if you are looking for a work from home option, but we do provide pickup & drop)

Salary Range: ₹15,000.00 - ₹28,000.00 per month

For any query please call HR Team -Tania Fatema

( call & whatsapp )

Office location Address :

Mani Casadona, 10th Floor, Office # 08 Plot #2 F/4, Action Area, Action Area 1D, #2 F, Newtown, Kolkata, West Bengal 700156 .

ABOUT US

White.Inc is a house of digitally native brands (DNBs) that is creating Instagram-first DTC brands across verticals like Cookware, Houseplants, Drinkware, Apple Gear and Luggage. We believe that to lead a better life in today's ever-changing world, we need products that are constantly evolving and contribute to our busy lives. To bring to life such category-disrupting brands, we have partnered with the world’s leading product design company to create products that are crave-worthy and address the needs of a new generation of Indian consumers.
Started by people with a decade+ experience in the e-commerce and D2C sectors, the founders have developed 2000+ products across multiple categories and scaled global brands in India such as RhinoShield & PopSockets. Leveraging on their expertise in driving growth, product development, supply chain, technology and access to global markets, White Inc is poised to deliver products that inspire and excite our consumer base.
We are rapidly growing and looking for someone as excited as us to be a part of this growth journey. If you love start ups, a fast-paced environment with lots of action and the opportunity to create India's new-gen disruptive brands, then click away and get set to propel your career to greater heights.
We are looking for a junior copywriter with working experience creating content across a range of channels to join our in-house marketing team.

THE ROLE

We are looking for a Junior Copywriter with excellent writing and research skills to develop memorable and stand-alone copy. As part of this role, you will create content across several channels including social media, websites, landing pages and performance content as well as be a part of brainstorming sessions to develop brand campaign ideas. We are looking for a candidate who is a team player, can think innovatively and has a flair for creative copywriting and ideation.

RESPONSIBILITIES

• Write compelling content across various platforms including engaging social media posts, click-worthy email campaigns, website copy, etc.

• Collaborate with internal stakeholders to interpret project briefs and develop relevant concepts into content.

• Ideate for and contribute towards a content strategy for marketing and tactical campaigns.

• Conduct in-depth research to write copy specific to our target audience.

• Emulate and hone brand persona in all the content and creatives.

• Proofread all content before it is sent across to the senior copywriter for further review.

• Respond to and consolidate multiple edits and points of feedback into your work.

QUALIFICATIONS

• Minimum 1-year experience as a copywriter.

• Candidates from agency backgrounds are a must.

• A passion for writing and the willingness to learn from other creative professionals.

• Strong research skills that ensure all copy is correct and accurate.

What you need to have:

• Graduate/ PG from Tier-1 colleges (preferably MBA in Sales and Marketing) 
• Minimum 3 years of experience in E– Commerce Marketing
• Deep understanding of Product Manager for a D2C or at an ecommerce marketplace
• Ability to structure and process qualitative or quantitative data and draw conclusions from it
• A probing mind    

Emeritus is committed to teaching the skills of the future by making high-quality education accessible and affordable to individuals, companies, and governments around the world. It does this by collaborating with more than 50 top-tier universities across the United States, Europe, Latin America, Southeast Asia, India and China. Emeritus’ short courses, degree programs, professional certificates, and senior executive programs help individuals learn new skills and transform their lives, companies and organizations.

Its unique model of state-of-the-art technology, curriculum innovation, and hands-on instruction from senior faculty, mentors and coaches has educated more than 250,000 individuals across 80 countries. Founded in 2015, Emeritus, part of the Eruditus Group has more than 1,400 employees globally and offices in Mumbai, New Delhi, Shanghai, Singapore, Palo Alto, Mexico City, New York, Boston, London, and Dubai.

With offices in six countries, 1000+ employees and more than 100,000 student enrollments over the last 12 months, Emeritus is a global leader in the $280 billion global professional education market. In 2020, EMERITUS secured a $113 million Series D round with participation from Leeds Illuminate, Prosus Ventures, Sequoia India, and Chan Zuckerberg Initiative.

Learning Design – designing to maximize the learning of the student; having a student centric approach in all decisions regarding design experience.

Storyboarding – translating the raw video footage into an accessible and engaging series of videos that enhance the student’s learning.

Visualization – using visual medium to convey ideas and enhance learning - creating visual representations of concepts, ensuring visual consistency and harmony in the videos.

Video reviews – checking the quality of videos received from the video editors.

Co-ordination with Production team – interacting with teammates the extended team (video editing partners) to create a top-quality product.

Skills and Qualifications

• Education: Bachelor’s or Master’s degree in Educational Tech, Instructional Design, Mass Communication, or Journalism. An MBA degree is highly desirable.
• Specialized knowledge: Instructional design, online learning, video-based learning, mobile learning  Other characteristics: team player, ability to work in a global, virtual team, Prior experience in a startup environment will be helpful, innovative, attention to detail, ability to grasp technical concepts and simplify them visually, and an inclination towards understanding academic content.
• Professional certification: Instructional design, video editing a plus
• Experience: At least 6 years work experience in a fast-paced, growth environment in a similar role

Characteristics

• Team player
• Ability to work in agile methodology
• Ability to grasp technical concepts and simplify them visually
• Strong written and verbal communication skills
• Innovative
• Attention to detail
• An inclination towards understanding academic content

Emeritus provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

- Strong knowledge of Android SDK, different versions of Android, and how to deal with different screen sizes

- Familiarity with RESTful APIs to connect Android applications to back-end services

- Strong knowledge of Android UI design principles, patterns, and best practices

- Experience with offline storage, threading, and performance tuning

- Strong knowledge in SQLite Database

- Experience in designing and developing custom controls for Android.

- Solid foundation in data structures, algorithms, and object orientation design.

- Capabilities to write and execute unit test cases.

- Independent researching, solution finding, analysis and problem solving skills and capabilities.

- Should have a strong knowledge of OOPS and intermediate knowledge of front-end GUI design and development.

- Should have knowledge of Kotlin

- Should have experience in  MVC / MVVM Architecture.

- Good in Analytics and Communication

• Identifies business opportunities by identifying prospects and evaluating their position in the industry; researching and analysing sales options.
• Sells products by establishing contact and developing relationships with prospects; recommending solutions.
• Prepares reports by collecting, analysing, and summarizing information.
• Creating his own network by recruiting candidates and make them understand business plan.
• observe the issues related to stockpoint and customer & trying to provide the solutions to it.
• Contributes to team effort by accomplishing related results as needed.