Salesforce Project Manager

• Responsible for designing, storing, processing, and maintaining of large-scale data and related infrastructure.
• Can drive multiple projects both from operational and technical standpoint.
• Ideate and build PoV or PoC for new product that can help drive more business.
• Responsible for defining, designing, and implementing data engineering best practices, strategies, and solutions.
• Is an Architect who can guide the customers, team, and overall organization on tools, technologies, and best practices around data engineering.
• Lead architecture discussions, align with business needs, security, and best practices.
• Has strong conceptual understanding of Data Warehousing and ETL, Data Governance and Security, Cloud Computing, and Batch & Real Time data processing
• Has strong execution knowledge of Data Modeling, Databases in general (SQL and NoSQL), software development lifecycle and practices, unit testing, functional programming, etc.
• Understanding of Medallion architecture pattern
• Has worked on at least one cloud platform.
• Has worked as data architect and executed multiple end-end data engineering project.
• Has extensive knowledge of different data architecture designs and data modelling concepts.
• Manages conversation with the client stakeholders to understand the requirement and translate it into technical outcomes.

Required Tech Stack

• Strong proficiency in SQL
• Experience working on any of the three major cloud platforms i.e., AWS/Azure/GCP
• Working knowledge of an ETL and/or orchestration tools like IICS, Talend, Matillion, Airflow, Azure Data Factory, AWS Glue, GCP Composer, etc.
• Working knowledge of one or more OLTP databases (Postgres, MySQL, SQL Server, etc.)
• Working knowledge of one or more Data Warehouse like Snowflake, Redshift, Azure Synapse, Hive, Big Query, etc.
• Proficient in at least one programming language used in data engineering, such as Python (or Scala/Rust/Java)
• Has strong execution knowledge of Data Modeling (star schema, snowflake schema, fact vs dimension tables)
• Proficient in Spark and related applications like Databricks, GCP DataProc, AWS Glue, EMR, etc.
• Has worked on Kafka and real-time streaming.
• Has strong execution knowledge of data architecture design patterns (lambda vs kappa architecture, data harmonization, customer data platforms, etc.)
• Has worked on code and SQL query optimization.
• Strong knowledge of version control systems like Git to manage source code repositories and designing CI/CD pipelines for continuous delivery.
• Has worked on data and networking security (RBAC, secret management, key vaults, vnets, subnets, certificates)

Responsibilities

This role requires a person to support business charters & accompanying products by aligning with the Analytics

Manager’s vision, understanding tactical requirements and helping in successful execution. Split would be approx.

70% management + 30% individual contributor. Responsibilities include

Project Management

- Understand business needs and objectives.

- Refine use cases and plan iterations and deliverables - able to pivot as required.

- Estimate efforts and conduct regular task updates to ensure timeline adherence.

- Set and manage stakeholder expectations as required

Quality Execution

- Help BA and SBA resources with requirement gathering and final presentations.

- Resolve blockers regarding technical challenges and decision-making.

- Check final deliverables for correctness and review codes, along with Manager.

KPIs and metrics

- Orchestrate metrics building, maintenance, and performance monitoring.

- Owns and manages data models, data sources, and data definition repo.

- Makes low-level design choices during execution.

Team Nurturing

- Help Analytics Manager during regular one-on-ones + check-ins + recruitment.

- Provide technical guidance whenever required.

- Improve benchmarking and decision-making skills at execution-level.

- Train and get new resources up-to-speed.

- Knowledge building (methodologies) to better position the team for complex problems.

Communication

- Upstream to document and discuss execution challenges, process inefficiencies, and feedback loops.

- Downstream and parallel for context-building, mentoring, stakeholder management.

Analytics Stack

- Analytics : Python / R + SQL + Excel / PPT, Colab notebooks

- Database : PostgreSQL, Amazon Redshift, DynamoDB, Aerospike

- Warehouse : Amazon Redshift

- ETL : Lots of Python + custom-made

- Business Intelligence / Visualization : Metabase + Python/R libraries (location data)

- Deployment pipeline : Docker, Git, Jenkins, AWS Lambda

Overview:

Being a “customer first” company, the Customer Support division is critical to hoichoi. This team comprises of enthusiastic, passionate, fun-loving, and highly communicative individuals who continuously work towards ensuring a great experience for hoichoi users at all times.

This is a high commitment role and you will fit right in if you believe in delivering the best of service experience and are passionate about entertainment.

Job Role:

· Answer user communication/queries via emails live chats, and calls

· Ensure minimum turnaround time for resolving user queries & complaints

· Deliver best in class service in the friendliest and timely manner

· Suggest process & product improvements based on user feedback

· Assist the team in reporting & analysis

Qualifications

· 2+ years’ experience in customer service specializing in Inbound/Outbound support, ideally from an internet start-up/e-commerce background

· Excellent proficiency in Tamil, Malayam, and English

· Critical thinking and problem-solving skills

· An understanding of the 'Customer First' principle and committed to consistently delivering high-quality customer support

Job Type: Full-time

• Develop new user-facing features
• Build reusable code and libraries for future use
• Ensure the technical feasibility of UI/UX designs
• Optimize applications for maximum speed and scalability
• Assure that all user input is validated before submitting to back-end services
• Collaborate with other team members and stakeholders

• Strong understanding of JavaScript, its quirks, and workarounds
• Basic understanding of web markup, including HTML5 and CSS3
• Good understanding and the knowledge of advanced JavaScript libraries and frameworks such as AngularJS, KnockoutJS, BackboneJS, ReactJS, DurandalJS etc.
• Good understanding of asynchronous request handling, partial page updates, and AJAX
• Proficient understanding of cross-browser compatibility issues and ways to work around such issues
• Familiarity with JavaScript module loaders, such as Require.js and AMD
• Familiarity with front-end build tools, such as Grunt and Gulp.js
• Proficient understanding of code versioning tools, such as Git
• Good understanding of browser rendering behavior and performance

The Role

The Project Manager will be responsible for ensuring all projects are delivered using a ‘best-practice’ project delivery approach and are delivered within the agreed scope, time, cost and quality.

Deliver high-quality shippable products as per the scope of the program. He/She will understand the key requirements and scope of the project working with the Product Owner and Business stakeholders.

How You Will Make an Impact:

• Understand how the product works and how it is used by customers.
• Apply strong engineering principles to drive the development and delivery of the Hotfix and minor release. This role has the ultimate responsibility to manage customer satisfaction and team engagement.
• Technically hands-on and support and guide the team members in solutions to customers and driving the best engineering practices for developing software.
• Implement the Agile frameworks in its entirety in the capacity as a flow manager. Ensure the development teams are practicing the core agile principles
• Establish clear ownership for project tasks, ensure that team members have the tools needed and provide timely feedback.
• Report (or contribute in preparing the status report) to the Project Steering Committee as per the schedule and agreed-upon metrics. Track progress and review project tasks to meet project deadlines.
• Assess project issues and identify solutions to meet productivity, quality, and customer goals.
• Timely Interaction with customers on/ off-site to troubleshoot issues, suggests workarounds.
• Should be able to guide/work with the technical team for quicker resolutions and achieve productivity goals for the team.
• Should be able to drive initiatives for productivity and ticket resolution quality improvement.
• Work on providing innovative ideas to improve ticket closure quality.
• Should suggest functionality in the platform to provide ways to improve turn around time for tickets
• Should drive and provide efficient ways for resolution/fixes of common issues across the customers.
• Propose ways to reduce overall tickets, operational efficiencies, and features for product to reduce the support tickets
• Should suggest better implementation for product based on usage on Production
• Should be able to suggest/implement the optimum process for a ticket raised to fix on PROD cycle
• Propose optimum process across departments at interfacing points, do regular ticket analysis and fine-tune the process
• Work on increasing supportability to product, Lead on RED account working with various departments/stakeholders.
• Ensuring Ticket Hygiene with Goal of SLA adherence. Problem and backlog management
• Contribute to knowledge base articles for both customer and internal staff to reduce troubleshooting time and drive faster issue resolution.
• Own large customers for day to day interactions with customers as required. Ensure SLAs are adhered to the accounts
• Ensure successful transition from SE, have regular connection with customers team management and attrition management.

People Management & Recruitment:

• Recruit and manage the team - Coach and Mentor the team members on career growth including performance management discussions. Be the evangelist for a high-performance culture
• Responsible for Resource planning & Optimization driving with utilization to timely deliverables.
• Should engage the team with team building and motivational activities.

What You Bring to the Team:

• 5-7years of solid experience in software product development. Should be in a manager role for at least 4+ years.
• Bachelor’s Degree in IT or Computers Engineering or equivalent degree in Computer Science
• Demonstrated understanding of Project Management processes, strategies and methods
• Experience mentoring, coaching and developing rising talent in the technology department
• Excellent time management and organisational skills and experience establishing guidelines in these areas for others
• Strong sense of personal accountability regarding decision-making and supervising department teams
• Experience working in a high-level collaborative environment and promoting a teamwork mentality 
• Managerial experience applying analytical thinking and problem-solving skills
• Ability to predict challenges and seek to proactively head-off obstacles 
• SCRUM, APM and other agile certificates will be nice to have

Technical Ability:

• Should have experience in transitioning projects (Development and Maintenance).
• Past experience in Building and Managing high-performance teams.
• Exposure to the SAP Platform
• Strong Working Experience in JIRA
• Should have prior development background along with current support role.
• Strong and proven background with experience in Troubleshooting on the Mobile platform
• Knowledge and/or experience with widely successful Agile techniques: Scrum and Kanban.
• Strong orientation towards Technical and functional aspects of the product.
• Strong influencing skills and ability to prioritize the backlog.
• Understanding of customer support processes and tools.

YOUR ROLE SPECIFICATIONS

Areas of responsibility include but not limited to:

• Create and execute a strategy and roadmap to migrate to Dynamics 365 for all business units.
• Lead and support Trade & Logistics and Manufacturing process areas in MS Dynamics AX2012, across business units in 9+ countries.
• Interact with and manage key stakeholders in Supply Chain, Manufacturing and Sales functions to ensure seamless business execution and drive enhanced value from ERP and related IT solutions through process standardization and integration.
• Responsible for managing the MS Dynamics AX upgrades, enhancements, new functionalities, business case development and performance measurement as needed by the businesses from time-to-time.
• Evaluate and drive adoption of new technologies (like Bar Code based Inventory Management, Warehouse Management Systems, EDI interfaces with customers and 3PL partners, etc.) in Supply Chain and Manufacturing processes
• Evaluate and recommend business process improvement solutions using industry best practices.
• Manage Application Management Support (through a team from our IT Partner) for T&L and Manufacturing processes of MS Dynamics AX2012 currently and Dynamics 365 subsequently, ensuring adherence to agreed SLAs.
• Drive implementation and adoption of business analytics and KPIs using solutions like Data warehouse and Qlikview.

Responsibilities :

- Design and develop highly scalable, highly available, reliable, secure and fault-tolerant systems with minimal guidance for one of the fastest-growing company in India

- Translate business requirements into scalable and extensible design

- Pair with team members on functional and nonfunctional requirements and spread design philosophy, goals and improve the code quality across the team

- Partner with the product management team to define and execute the feature roadmap

- Coordinate with cross-functional teams (Mobile, UX etc.) on planning and execution

- Proactively manage stakeholder communication related to deliverables, risks, changes and dependencies

- The building of all server-side logic, definition and maintenance of the central database, and ensuring high performance and responsiveness to requests from the front-end.

Experience and Skills :

- 2+ years of hands-on experience in designing, developing, testing and deploying applications on Node.JS for large scale applications.

- Strong proficiency with JavaScript

- Understanding of Asynchronous Request handling techniques.

- Deep knowledge of Linux : CentOS, Fedora, or Ubuntu

- Data modeling experience in Relational and NoSQL databases(MONGO DB)

- Ability to understand and implement Continuous Integration and Continuous Delivery

- Well versed with Agile methodologies, TDD and Test Engineering and Automation

- Ability to design and implement low latency RESTful services

- Experience troubleshooting server performance - memory issues, GC tuning, resource leaks, etc.

- Excellent understanding of interactive application development paradigm, memory management, performance/resource optimizations, database interactions, network programming, concurrency and multithreading, fault tolerance, monitoring, security and operability of systems

- Continuously refactor applications to ensure high-quality design

- Ability to plan, prioritize, estimate and execute releases with a good degree of predictability