Junior Scrum Master

A Chat Support Agent plays a crucial role in delivering real-time assistance and exceptional customer service through online chat platforms. The primary responsibility is to address customer inquiries, troubleshoot issues, and provide product or service information efficiently and professionally. This role requires strong communication skills, the ability to multitask, and a customer-focused mindset. Chat Support Agents must also be adept at using various software tools to manage support tickets, track interactions, and ensure prompt resolution of customer concerns, all while maintaining a positive and helpful demeanor.

Requirements

- High school diploma or equivalent; college degree preferred.

- Proven experience in a customer service role, preferably in a chat support environment.

- Excellent written communication skills, with a focus on grammar and spelling.

- Strong problem-solving abilities and attention to detail.

- Ability to multitask and manage multiple chat conversations simultaneously.

- Proficiency in using customer support software and ticketing systems.

- Basic understanding of technical troubleshooting for common issues.

- Strong interpersonal skills and ability to work effectively in a team environment.

- Flexibility to work various shifts, including nights, weekends, and holidays.

- Ability to remain calm and professional under pressure.

- Strong organizational skills and ability to prioritize tasks.

- Familiarity with company products and services, or the ability to quickly learn and adapt.

- Empathy and patience when dealing with customer inquiries and complaints.

- High level of reliability and punctuality.

- Ability to follow company policies and procedures.

- Prior experience in e-commerce or a related industry is a plus.

- Willingness to participate in ongoing training and development initiatives.

Responsabilities

- Respond to customer inquiries via chat promptly and professionally.

- Troubleshoot technical issues and provide appropriate solutions.

- Escalate complex or unresolved issues to a higher level of support.

- Guide customers through website navigation and troubleshooting steps.

- Maintain customer interaction logs and update relevant information in the system.

- Communicate product information and updates to customers.

- Assist in processing orders, cancellations, and refunds as needed.

- Collaborate with team members to improve customer support processes.

- Follow up with customers to ensure their issues have been resolved.

- Stay up to date with company products and services.

- Monitor and manage multiple chat conversations simultaneously.

- Analyze customer feedback and report recurring issues to management.

- Provide product recommendations based on customer needs and preferences.

- Adhere to company policies and procedures in resolving customer complaints.

- Participate in regular training sessions to enhance product knowledge and customer service skills.

- Identify opportunities for improving customer experience and share insights with the team.

Job ID: J007

About us:

Suntek.Ai is at the forefront of helping eCommerce businesses optimize their operations through

advanced AI solutions and comprehensive eCommerce store management. Our goal is to empower

online retailers with state-of-the-art technology that enhances efficiency and drives growth role

Job Description: Assistant Manager – CRM / Lifecycle Marketing & Analytics (Klaviyo)

Department:

Growth / Marketing

Location:

Remote

Reports to:

Head of Growth / Marketing Lead

Experience:

2–4 years (eCommerce / D2C CRM or lifecycle marketing)

Role overview

Own CRM

strategy + performance

for Email/SMS in

Klaviyo

—with emphasis on

lifecycle journeys,

segmentation strategy, experimentation, and reporting

.

Scope:

This role focuses on lifecycle automation, segmentation, experimentation, and reporting.

Key responsibilities

1) Lifecycle strategy (Flows)



Define lifecycle journeys and flow architecture (triggers, timing, exclusions, suppression,

guardrails)



Prioritize what to build/iterate based on business impact (repeat, conversion, churn

reduction)



Partner with execution resources to implement and QA

3) Segmentation strategy + platform expertise



Build a segmentation framework across lifecycle stage, customer value (RFM/LTV), intent

signals, affinity, engagement/fatigue



Implement segmentation cleanly in Klaviyo (event/property logic, dynamic updates,

exclusions/suppression)



Enable scalable personalization (conditional content/dynamic blocks)

4) Analytics & experimentation



Run a structured experimentation loop: hypothesis → design → run → analyse → decide →

document



Use the right methods: A/B/n, holdouts/control groups, cohort/time comparisons, journey

sequencing tests



Own weekly/monthly CRM reporting with insights + prioritized actions

5) Data collaboration



Ensure event tracking and data quality with Tech/Analytics (view, cart, checkout, purchase,

etc.)



Maintain consent preferences and list hygiene standards

Success metrics (KPIs)



CRM impact: revenue contribution trend, revenue per recipient / engaged subscriber



Flow impact: conversion lift, repeat purchase movement, win back effectiveness



Engagement health: CTR/CTOR trends, unsubscribe/complaint rate (trend-based)

Must-have



Strong hands-on knowledge of

Klaviyo

(flows, segments, templates, reporting/attribution

basics)



eCommerce lifecycle understanding + comfort with numbers



Strong planning, stakeholder management, and crisp communication

Good-to-have



HTML/CSS basics for templates



Shopify/GA4 familiarity; cohort/RFM comfort



SMS strategy experience

What We Offer

• Competitive salary

• Remote work flexibility with a supportive and collaborative team culture.

• Opportunities to work on innovative eCommerce projects with a global impact.

• Support for professional growth through training and development programs.

• Exposure to cutting-edge technology in the eCommerce domain.

Pls fill this form for further interview process :

https://forms.gle/ULfMecsvMAcDbvUN6

Position Overview

We are seeking an experienced Lead Full Stack Developer to join our dynamic team in Bangalore. The ideal candidate will lead full-stack development initiatives, mentor the development team, and deliver scalable, secure, and high-performing solutions using modern technologies.

Key Responsibilities

• Develop and maintain front-end components using AngularJS.
• Build secure RESTful APIs and backend services using Spring Boot.
• Integrate and manage MongoDB for efficient data storage and retrieval.
• Collaborate closely with UI/UX designers, product managers, and QA teams.
• Ensure application performance, responsiveness, and scalability.
• Participate in code reviews and enforce coding best practices.
• Debug and resolve technical issues across the full stack.
• Write and maintain unit and integration tests for frontend and backend.
• Manage Git-based version control and CI/CD pipelines.
• Provide technical leadership and mentor junior developers.

Required Qualifications

Education & Experience:

• Minimum 5 years of professional software development experience.
• Bachelor’s degree in Computer Science, Engineering, or related field.
• Proven track record in full-stack development.

Technical Skills:

• Proficient in AngularJS, JavaScript, TypeScript, HTML, CSS.
• Strong backend skills using Java & Spring Boot.
• Experience with MongoDB, including schema design and queries.
• Solid understanding of REST APIs, HTTP protocols, and web architecture.
• Hands-on experience with Postman, Maven, Git.
• Familiarity with JSON, XML, and serialization formats.
• Strong knowledge of web security best practices.
• Understanding of Agile development methodologies.
• Experience managing CI/CD pipelines.

Leadership Skills:

• Prior experience leading a development team (preferred).
• Ability to mentor, guide, and coach junior developers.
• Strong project planning and coordination abilities.

Soft Skills:

• Exceptional leadership and collaboration skills.
• Strong analytical thinking and problem-solving abilities.
• Excellent verbal and written communication skills.
• Ability to work under pressure and meet tight deadlines.
• Strategic thinking with attention to detail.
• Adaptability to rapidly changing technologies.
• Effective time management and organizational skills.

Preferred (Good-to-Have):

• Background or understanding of electrical systems.
• Experience with cloud platforms & deployment strategies.
• Knowledge of modern frameworks and emerging technologies.

Task:

• Need to run our software products in different international environments (on premise and cloud providers)
• Support the developers while debugging issues
• Analyse and monitor software during runtime to find bugs, performance issues and plan growth of the system
• Integrate new technologies to support our products while growing in the market
• Develop Continuous Integration and Continuous Deployment Pipelines
• Maintain our on premise hosted servers and applications, like operating system upgrades, software upgrades, introducing new database versions etc.
• Automation of task to reduce amount of human errors and parallelize work

We wish:

• Basic OS knowledge (Debian, CentOS, Suse Enterprise Linux)
• Webserver administration and optimization (Apache, Traefik)
• Database administration and optimization (Mysql/MariaDB, Oracle, Elasticsearch)
• jvm administration and optimization application server administration and optimization (Servicemix, Karaf, Glassfish, Springboot)
• Scripting experience (Perl, Python, PHP, Java)
• Monitoring experience (Icinga/Nagios, Appdynamics, Prometheus, Grafana)
• Knowledge container management (Docker/ContainerD, DC/OS, Kubernetes)
• Experience with automatic deployment processes (Ansible, Gitlab-CI, Helm)
• Define and optimize processes for system maintenance, continuous integration, and continuous delivery
• Excellent communication skill & proficiency in English is necessary
• Leadership skill with team motivational approach
• Good Team player

We Offer:

• Freedom to realise your own ideas & individual career & development opportunity.
• A motivating work environment, flat hierarchical structure, numerous company events which cannot be forgotten and fun at work place with flexibilities.
• Professional challenges and career development opportunities.

Your Contact for this position is Janki Raval .

Would you like to become part of this highly innovative, dynamic, and exciting world?

We look forward to your expressive Resume.

We are looking for a Prestashop/Full Stack Software Developer to be our primary source of development for our Prestashop-based e-commerce website. In addition to connecting external sources to our website using APIs, this role ensures all requirements and functionalities are met.

As part of the role, you will need proficient knowledge of PHP, .NET, SQL, and other web-based design/development techniques.

Key Responsibilities:
● Build the (under construction) PrestaShop site according to the requirements and mockups
provided.
● Customize e-commerce sites using CMS, HTML, and other technologies to suit.
● Build APIs to connect external platforms to PrestaShop's e-commerce platform.
● On the website, manage product lines using MySQL/SQL.
● Create virtual copies of data pulled from the server using AJAX/JSON.
● Scrape data from numerous websites to extract, transform and reuse the information.
● Develop client-based or web-based tools to automate or improve business processes.

Here's what we're looking for
● About 3-5 years of working experience building e-commerce websites in PrestaShop.
● A diploma, degree, or background in IT, engineering, or similar is preferred.
● Experience working and designing layouts with PrestaShop's Smarty templates.
● Solid PHP programming skills for backend development and troubleshooting.
● Must know how to efficiently code in ASP.Net, HTML, Javascript, CSS, jQuery
● Must know how to use effectively.NET-based restful web API.
● Good working experience with MySQL database and MySQL queries.
● Excellent PHP knowledge and basic Git knowledge would be an advantage
● Knowledge of module development and functionality enhancement
● Ability to work independently on strategic issues with clients and manage reasonably complex projects.
● Commercial & business awareness
We recognize that asking you to give 100% of yourself daily requires us to show you love.

PERKS: What can we offer you?
● Bi-Yearly performance audits and appraisals
● The flexibility of working hours and days
● Complimentary Health Insurance
● A plethora of industry exposure and self-growth opportunities

The candidate will be part of the team developing and maintaining Networking drivers for the company's 200/100/50/40/25/10GB PCI-E Ethernet adapters.

This will primarily be for Linux but can be extended to other Operating Systems (eg: FreeBSD, ESX, etc.)

He / She will be responsible for the design, coding, and unit testing of the software components.

Requirements:

• Experience in Linux driver development.
• Experience in developing/maintaining Network drivers is preferable.
• Experience in programming, analyzing, and debugging kernel crash dumps.
• Good knowledge of TCP/IP Stack and Internals, socket library, DPDK, SPDK, etc.
• Excellent programing skills in ‘C’ and Linux Kernel Internals
• Strong analytical, problem-solving, and conceptual skills.
• Excellent oral and written communications; an ability to present and discuss technical information in a way that establishes rapport, persuades others and gains understanding.

Job Summary

We are looking for a meticulous Software Development Engineer in Test (SDET) to review and contribute to production software, for someone with advanced programming skills who can create automation tests to augment/assist the manual testing process. As such, the SDET's responsibilities will include both software development and testing tasks, focusing on the testability, robustness, and performance of software.

Essential Duties & Responsibilities

· Understanding the flow of code and how it interacts with different components.

· Understanding project documents, customer demands, and product objectives to create and execute test cases.

· Setting up, maintaining, and performing test automation frameworks on multiple application platforms, such as Mobile, Desktop, and Web, and building test scenarios and acceptance tests.

· Investigating customer problems referred to you by the technical support team, testing bugs, and creating and managing bug reports.

· Handling technical communications and understanding customers' systems.

· Working with deployments teams, resolving level issues for systems, coordinating on product design, and offering inputs on the testability of functional elements and product designs.

· Noting/Communicating all testing actions you have performed in daily and weekly reports.

· Analyzing and disintegrating software systems and coordinating with other teams to enhance the overall design.

· Researching test tools, methodologies, and trends and upgrading existing practices and processes.

· Managing/Owning the final quality on production release.

· Be able to participate as the quality representative on agile development teams with minimal supervision

· Have demonstrated ability to lead testing efforts, able to make their whole team better

· Demonstrate a solid understanding of Greenway’s QA Best Practices and be able to communicate those same practices and principles to QA team members as well as to scrum team members.

Experience

Education

· Bachelor’s degree in Computer Science, Technology or other related field.

· Equivalent work experience may substitute for a degree.

Minimum Qualifications

· Minimum of 2 years of experience with software development applications OR a minimum of 2 years of experience with software testing and quality assurance experience with demonstrated programming knowledge like C# or Java

Skills/Knowledge

· Experience with Jasmine, Karma, Jest, SonarQube is a huge plus

· Demonstrable knowledge of basic programming concepts and patterns

· Hands on experience with Cypress/Protractor/similar tools.

· Hands on strong knowledge of SQL

· Experience in Javascript or Typescript

· Experience in full engineering lifecycle of automation code including code reviews

· Experience in designing, creating, and maintaining automated testing for APIs/Microservices

· Experience in pair programming for unit tests / automation suites

· Experience producing defect reports

· Experience testing interfaces between multiple complex software systems

· Strong communication / organizational skills, analytical ability, and attention to detail required

· Experience working as part of an Agile development team

· Excellent designing and programming skills

· Knowledge of multiple programming languages and process management methodology

· Knowledge of test methodologies and tools

· Exposure to Behavior Driven Development and experience in programming and testing

· The ability to recognize risks and errors in an application

· Excellent verbal and written communication skills

· Solid problem-solving, time management and prioritization skills

· The ability to keep current with the constantly changing technology industry

· A passion for testing, development, and design

· Ability to track issues to a successful resolution

· Ability to adapt in a fast-paced, collaborative and interactive environment in which priorities and deadlines may change