Junior Scrum Master

Role Overview

Support executive for Heyo, the candidate should be customer-focused and have at least a year of experience in a chat support process.They will handle real-time customer interactions over chat and calls, they will need to guide users through queries, troubleshoot issues, and ensure a smooth experience with Heyo’s platform.

Key Responsibilities

• Respond to customer queries via chat and phone calls in a timely manner
• Troubleshoot basic technical issues related to calling, WhatsApp setup, and app features
• Guide users through onboarding steps
• Document common issues and grab insights to contribute to internal knowledge bases
• Escalate complex issues to the product or tech team 
• Collect and relay customer feedback
• Maintain high customer satisfaction

Requirements

• At least one year of experience (preferably 2) in a customer support role (SaaS or tech product experience is vital)
• Strong communication skills in English and Hindi.
• Ability to explain technical concepts clearly to non-technical users
• Familiarity with WhatsApp Business API(very important), cloud telephony, or CRM systems is an advantage
• Experience using tools like Freshdesk, Google Suit and Excel. 
• Understanding of customer support terminologies (CSAT, FRT, TAT, etc.)
• Exposure to working in a startup or fast-paced SaaS environment

• Develop, enhance, and maintain Java-based applications using Spring Boot and related frameworks.
• Design, implement, and optimize Microservices with RESTful APIs.
• Build and manage Spring Batch jobs, including scheduling, chunk processing, partitioning, and error handling.
• Apply object-oriented design (OOD) and GoF design patterns (Factory, Singleton, Strategy, Observer, etc.).
• Write clean, maintainable, and scalable code following best coding standards.
• Integrate applications with databases (SQL/NoSQL) and messaging systems (Kafka/RabbitMQ).
• Participate in code reviews, technical discussions, and architectural decisions.
• Troubleshoot production issues and ensure application performance, scalability, and reliability.
• Work in an Agile/Scrum environment and collaborate with cross-functional teams.

Technical Skills Required

• ** Core Java 8+**, OOP, Collections, Multithreading
• ** Spring Boot**, Spring MVC, Spring Data JPA
• ** Spring Batch** (Job/Step configuration, Tasklets, Readers/Writers, partitioning)
• ** Microservices** (REST, API Gateway, service discovery, resilience patterns)
• ** Design Patterns** (Factory, Singleton, Adapter, Strategy, Builder, Observer, etc.)
• ** Databases:** MySQL/PostgreSQL/Oracle, MongoDB (optional)
• ** Messaging:** Kafka / RabbitMQ (preferred)
• ** Build tools:** Maven/Gradle
• ** CI/CD:** Jenkins, GitLab CI, or similar
• ** Cloud:** AWS / Azure / GCP (optional but preferred)
• ** Testing:** JUnit, Mockito

Angular Developer – Job Description We are solving complex technical problems in the financial industry and need talented software engineers to join our mission and be a part of a global software development team. A brilliant opportunity to become a part of a highly motivated and expert team which has made a mark as a high-end technical consulting. Required Skills: • Should have 4+ years hands on experience in web technologies like JavaScript, HTML5 & CSS. • Expert level knowledge of JavaScript including latest edition(s) of JavaScript (ES2023). Knowledge of typescript is a plus. • Hands on experience with JavaScript frameworks like Angular, Angular Js and above versions • Good in Problem Solving. • Good team player • Excellent written and verbal communication skills About Wissen Technology: Wissen Technology is a niche global consulting and solutions company that brings unparalleled domain expertise in Banking and Finance, Telecom and Startups. Wissen Technology is a part of Wissen Group and was established in the year 2015. Wissen has offices in the US, India, UK, Australia, Mexico, and Canada, with best-in-class infrastructure and development facilities. Wissen has successfully delivered projects worth $1 Billion for more than 25 of the Fortune 500 companies. The Wissen Group overall includes more than 4000 highly skilled professionals. Wissen Technology provides exceptional value in mission critical projects for its clients, through thought leadership, ownership, and assured on-time deliveries that are always ‘first time right’. Our team consists of 1200+ highly skilled professionals, with leadership and senior management executives who have graduated from Ivy League Universities like Wharton, MIT, IITs, IIMs, and NITs and with rich work experience in some of the biggest companies in the world. Wissen Technology offers an array of services including Application Development, Artificial Intelligence & Machine Learning, Big Data & Analytics, Visualization & Business Intelligence, Robotic Process Automation, Cloud, Mobility, Agile & DevOps, Quality Assurance & Test Automation. We have been certified as a Great Place to Work® for two consecutive years (2020-2022) and voted as the Top 20 AI/ML vendor by CIO Insider. 

1. Developing Dashboards as per leadership requirements to analyze the gap in sales performance

2. Transform high volumes of complex data into advanced analytic solutions.

3. Maintaining & updating Multiple large databases in structured format for ready to use in Excel Creating

multi-level dashboards with slicer, conditional report as per region wise access

4. Collaborated with various departments to improve the quality of data and reporting.

5. Performed data analysis and designed reports as per departmental needs.

6. Provide strong reporting and analytical information support to management team

7. Perform Day to Day Analysis of MIS Reporting & generating Sales Data reports on periodic basis.

8. Reports/dashboard generation & Publishing– Daily / Weekly / Monthly.

9. Monthly / Quarterly Revenue MIS as per Pan India Sales.

10. Analyzing Budget Vs Actual performance and finding the gaps to increase the sales

11. Generate and Publish Management reports in an accurate and timely manner.

12. Preparing,analyzing & tracking monthly Sales forecasting, Sale Trend Analysis and sharing the same with leadership ( Store Wise , SKU Wise & Category Wise)

13. Supporting Senior management team & other department heads with in-depth analysis

14. Generate both periodic and ad hoc reports as needed.

15. Analyse business information to identify process improvements for increasing business efficiency and

effectiveness.

16. Analyze Stock Availability & Fill Rate in Stores highlight low Stock low fill rate SKU`s in store

17. Preparing & Analyze Customer Bounce Report share with sales and logistic team

18. Help to identify any areas for process improvements.

19. Conduct Business Process analysis and identify critical issues and gaps .

20. Coordinating with Operations and other support groups.

21. Sales target setting across territories.

22. Analyzing the budget spend and trends for products across channels.

23. Design & implement sales expense/allowance module for all levels of field force.

24. Handling Sales Expenses & Cost Variance of Expenses (pre-month & estimates of expenses).

25. Activity Expense/Allowance, Advance, campaign expense.

26. Coordination with marketing & dispatch department for various inputs to field force.

27. Handling Sales Force Automation (SFA) Software for online reporting system for Sales Force Effectiveness.

28. Preparation of Creative Charts as per Analysis.

29. Preparation of Power Point Presentation as per MIS & Important Reports.

Do Your Thng 

About us:

DYT - Do Your Thng, is an app, where all social media users can share brands they love with their followers and earn money while doing so! We believe everyone is an influencer. Our aim is to democratise social media and allow people to be rewarded for the content they post. How does DYT help you? It accelerates your career through collaboration opportunities with top brands and gives you access to a community full of experts in the influencer space. 

• 0-1years of experience as an iOS developer. Eager learner.
• Must have Working Experience in a product based organization at least 18 months.
• Good Communication skills must. 

• Understanding the project requirement intuitively and providing proper time estimation.-Always read for troubleshooting in all important projects. ● Experience in accessing data as JSON/XML using REST API. 
• Candidate should have good knowledge of iOS, Swift, xCode and Git. ● Ability to build complex iOS standalone client applications & user interfaces, design & implementation. 
• Experience with iOS Frameworks such as UIKit, Auto-layout using storyboards, etc. ● Knowledge of Apple's design principals, application interface guidelines, and experience with 
• AutoLayout. 
• Good communication skills with the ability to work in a highly-collaborative, agile team 
• Strong analytical and problem-solving skills 
• Flexibility to learn, and work with new technologies

• Understand the entire business process flow from business and organize Sales & BD team to achieve the organizational goals
• Ownership of department wise strategy and P&L and delivery
• Establish strategy and best practices to ensure achievement of overall sales and BD objectives
• Take a lead role in building a strong sales management culture with internal as well as external stakeholders
• Develop ingenious methods or tools to improve conversion of lead to sale, create new channels of business, new business, and brand associations
• Recruit, train and develop teams to deliver pathbreaking results
• Distribution of annual and monthly targets among team members to ensure monthly targets are achieved
• Proactively manage and creatively review the performance and progress of team members monthly, quarterly
• Spend time with external and internal stakeholders to understand and identify critical business issues and align strategies to mitigate them into strengths
• Sharer solutions with leadership on anticipated challenges, and update developments on a periodic basis
• Presenting reports and plans to Board
• Working and thriving in ad hoc environments

Software Engineer - II (Backend)

As a Software Engineer – II, you'll bring a good understanding of design and coding practices and apply these independently in development. In this role - you could expect to:

• Own the lifecycle of a feature from requirement analysis to deployment and post production processes
• Perform code reviews and support your team implement best practices
• Explore trade off's on module designs
• Continuously improve performance metrics of modules owned. Performs RCAs and deploys long term fixes.
• Implement initiatives that improve engineering efficiency and excellence
• Participate in the hiring and interview process for junior developers on your team

JOB ROLE-

 Technical Recruiters - US Staffing (Night Shift).
Having experience with Banking & Finance clietnts

Sourcing and screening potential IT candidates from effective usage of Internal Systems.
Hiring candidates for US Clients .
Postings vacancies on portals and Networking within time frame.
Screening candidate as per required details, matching IT resources.
Based on technological skills, rates and location preferences from the available pool of Resources.

Desired Candidate Profile

Very good communication skills

should be presentable and has to have technical knowledge.

EXP - 5-6yrs
Budget- 5LPA