Project Manager - Agile/Scrum

Post :Sales Engineer (Fresher)

Qualification : MBA (Marketing / Sales / Business)

Experience : Fresher

Responsibilities

Job Description & Skill Required

Skills Required

Assist senior sales engineers in preparing and delivering technical presentations and proposals.

Understand client requirements and recommend appropriate solutions.

Support pre-sales activities, product demonstrations, and client meetings.

Generate leads and contribute to achieving sales targets.

Identify, develop, and manage new business opportunities in assigned territories or accounts.

Prepare and deliver technical presentations, proposals, and quotations.

Coordinate with internal departments (Design, Production) to ensure smooth order execution.

Negotiate terms and close sales to meet targets.

Provide post-sales support to ensure customer satisfaction.

Conduct market analysis and track competitor activity to identify trends and opportunities.

Maintain CRM records and provide regular reporting of sales activities and forecasts.

Skills Required

 Strong communication and interpersonal skills.

 Negotiation and persuasion skills

 Basic technical understanding of products (engineering/industrial/products knowledge)

 Client handling and CRM tools knowledge

Role & Responsibilities

The User Researcher is responsible for generating deep, psychology-backed insights into user behavior, motivations, and decision-making within fintech and digital financial products. The role focuses on applying behavioral science, cognitive psychology, and quantitative/qualitative research methods to uncover latent user needs and translate them into actionable inputs for design, product, and business strategy. The role ensures user-centric, evidence-based decision-making across the organization.

A - Minimum required Accountabilities for this role-

• Conduct in-depth moderated and unmoderated user interviews using psychological frameworks (e.g., Prospect Theory, Cognitive Dissonance, System 1 & 2) to uncover latent motivations, emotional drivers, and behavioral barriers.
• Design, deploy, and analyze quantitative research studies (surveys, questionnaires, experiments) grounded in validated psychological models such as Theory of Planned Behavior (TPB), Big Five Personality Traits, and Self-Determination Theory.
• Synthesize qualitative and quantitative data into actionable insights by identifying underlying cognitive and behavioral patterns (e.g., loss aversion, anchoring bias, trust erosion).
• Translate research findings into structured outputs such as personas, mental models, journey maps, and behavioral frameworks that predict user behavior.
• Test UI/UX prototypes through usability and concept validation studies using tools like Figma, Maze, and UserTesting, leveraging models such as Fogg’s Behavior Model.
• Own end-to-end research execution including study design, participant recruitment, psychometric segmentation, data analysis, and insight storytelling.

B - Additional Accountabilities pertaining to the role-

• Partner closely with design, product, and business teams to convert behavioral insights into bias-aware recommendations, nudges, and experience improvements.
• Monitor fintech and behavioral science trends (e.g., hyperbolic discounting, decision fatigue) through diary studies, ethnographic research, and secondary analysis.
• Support business KPIs such as conversion, engagement, retention, and trust through evidence-backed research inputs.
• Contribute to the development of internal research standards, methodologies, and best practices.

Ideal Candidate

• Strong Behavioral Research / Behavioral Insights / Consumer Behavior Research Profiles
• Mandatory (Experience 1): Must have 2+ years of experience in Behavioral Research, Consumer Behavior Analysis, Behavioral Science, or Market Research, focusing on understanding user motivations, decision patterns, and digital behavior
• Mandatory (Experience 2): Must have hands-on experience conducting primary and secondary research, including qualitative and quantitative research methods such as interviews, ethnographic studies, surveys, behavioral experiments, and observational research
• Mandatory (Experience 3) : Experience analyzing user behavior patterns, engagement trends, and digital interaction journeys to generate insights that influence product design, feature development, or platform experience improvements
• Mandatory (Experience 4): Must have exposure to data analysis or data mining of user behavior datasets, combining research insights with behavioral data to identify patterns, anomalies, or opportunities for product innovation
• Mandatory (Skills 1): Strong understanding of Behavioral Science principles such as Cognitive Bias, Cognitive Dissonance, System 1 & System 2 Thinking, Decision Science, or Consumer Psychology
• Mandatory (Skills 2): Experience in testing concepts, prototypes, or product ideas through usability testing, concept validation, or behavioral experimentation to evaluate user response and product effectiveness
• Mandatory (Skills 3): Ability to synthesize research findings into actionable insights, hypotheses, and recommendations for Product, Design, or Business teams
• Mandatory (Skills 4): Basic understanding of UI/UX and digital product journeys, including how users interact with mobile apps or web platforms, though this is not a design role
• Mandatory (Education): Background in Behavioral Science, Psychology, Sociology, Anthropology, Ethnography, Cognitive Science, or related fields (BA/MA/MSc/BSc)
• Candidates from institutes with strong behavioral research exposure are preferred
• Mandatory (Company): Candidates from B2C consumer product organizations where user behavior is closely tracked and analyzed, such as consumer tech, fintech, e-commerce, or digital platforms
• Mandatory (Note):This is not a pure UX Researcher or Data Analyst role. The client is looking for Design Thinking–oriented Behavioral Researchers who combine behavioral science, research methodologies, and behavioral data analysis to generate insights
• Preferred (Skills): Exposure to behavioral experimentation, usability testing, journey analysis, or consumer psychology frameworks used to improve digital product experience
• Preferred (Education): Background in Behavioral Science, Psychology, Sociology, Anthropology, Ethnography, Cognitive Science, or related fields (BA/MA/MSc/BSc)

Customer Support Roles

1. Customer Support Representative: Handles customer inquiries, resolves issues, and provides product information via phone, email, or chat. Should be good in English and Hindi

2. Customer Service Agent: Provides assistance and support to customers, answering questions and resolving concerns in a timely and professional manner.

3. Help Desk Support: Troubleshoots and resolves technical issues for customers, providing timely and effective solutions.

Chat Process Roles

1. Chat Support Agent: Responds to customer inquiries and resolves issues via live chat, providing quick and accurate solutions.

2. Live Chat Representative: Engages with customers in real-time, addressing their concerns and providing support through live chat platforms.

3. Virtual Customer Support Agent: Handles customer support requests via chat, email, or social media, providing timely and effective solutions.

Key Skills

- Excellent communication and interpersonal skills

- Strong problem-solving and analytical skills

- Ability to work in a fast-paced environment

- Patience and empathy when dealing with customer issues

- Strong product knowledge and understanding of company policies

• Own the product strategy; Understand customer requirements, market gaps/ need gaps and drive release-level feature choices.
• Connect activities and deliverables to business outcomes.
• Should be highly granular & hands-on.
• Constantly test his own products, create edge cases and if required should have the ability to write and define product specs from scratch.
• Have the ability to be able to work with complex cross functional teams/ should be able to influence cross functional teams: Engineers, Architects, category, business & finance.
• Should be data obsessed.
• Derive insights from data and use the same for product improvements and iterations.
• Also educate cross functional teams with actionable derived from deep data insights.
• Must aggressively defend a good strategy against random changes, fads and single-customer escalations.
• Candidate must push to allocate technical resources strategically among products.
• Integrate usability studies, market analysis, CST use-cases, NPS related data into product requirements to enhance user satisfaction and execute product specs for further execution.
• Design and execute a continuous testing plan for important end-to-end flows working

• Should have the experience of managing healthy conflicts and drive people towards the customer goals and organisation priorities.
• Should have the ability to define economic rationale for every major effort and translate into metrics.
• Hand in hand with QA team to deliver excellent experience.
• Work experience in the Ecommerce industry is highly preferred.
• Desired Skills: - Passionate about building world class products on the web / mobile

NodeJS Developer:

We at Fabzen Technologies are looking for a knowledgeable and experienced individual to fulfil the role of Node.js developer.

Requirements:

• Bachelor’s degree in Computer Science, Software Engineering or related field.
• Professional experience on a software development team as a Node.js developer.
• Strong software documentation skills.
• Ability to comprehend and implement detailed project specifications as well as the ability to adapt to various technologies.
• Strong problem-solving skills.
• Understanding of Software Development Life Cycle.
• High attention to detail.
• Excellent troubleshooting and communication skills.
• Able to work well in a team setting.

The candidate must be proficient at:

• Socket programming
• Async await and promises
• Databases such as mongo, MySQL
• Passport JS for Google and Facebook integration
• Working on APIs with authentication and authorization

Responsibilities:

• Work closely with the development team to deliver code as required for the applications and their updates.
• Ensure the design and development of the application fulfil our requirements and achieve desired objectives.
• Ensure company standards are followed; Project schedules and issues are effectively managed, and the same is effectively communicated.
• Ensure documentation, knowledge sharing, and training in new software.
• Create technical specifications and test plans.
• Monitor the functioning of the application and provide suggestions and support to maintain the same.

Experience in a game development company or in developing gaming applications would be an added advantage.

At Cypherock,
We are disrupting the current financial system by increasing the adoption of Blockchain-based digital assets through better key management solutions. We are a mission-driven team having worked with companies like Google, Blockgeeks, Samsung, Lockheed Martin, Apollo Munich, etc.

As an early engineer at Cypherock you may:
● Implement protocols that empower millions over the world
● To ship global products that increase the adoption of decentralized currencies
● Work on World's first products. Yes! we are one of the few Indian companies building for the World from India
● Get inspired to create breakthrough technologies

Requirements:
● Experience in MEAN stack and writing Python scripts. React dev skills are a must. Experience with the Electron framework for desktop app development will be a plus
● Experience working in remote teams
● Excellent code documentation and communication skills