Project Manager

We are seeking a motivated and confident Telecaller to join our team in Delhi. The ideal candidate will be responsible for handling calls and maintaining customer relationships.

Key Responsibilities-

• Handle inbound customer queries and resolve issues promptly.
• Maintain and update customer databases.
• Provide accurate information and ensure customer satisfaction.
• Ensure customer satisfaction and handle complaints patiently.
• Note customer responses, objections and feedback.

Requirements-

• 1-3 years of telecalling or customer service experience.
• Good communication in Hindi and English.
• Ability to handle rejection and remain motivated.
• Positive attitude, patience and persistence.

Are you a creative genius with a knack for making websites and apps function flawlessly and visually stunning?

If so, we've got the perfect role for you - UI/UX Designer!

As a UI/UX Designer, you will aim to create digital experiences that make people go "WOW!"

This role involves understanding user needs, researching, and designing interfaces that enhance usability and drive user engagement. You'll be responsible for designing intuitive user interfaces that are as smooth as butter and visually appealing as a piece of art.

Here's what you'll be doing at UIUX Studio:

- Crafting user-friendly and eye-catching designs for websites and mobile applications.

- Collaborating with developers and stakeholders to bring your designs to life.

- Conducting user research and testing to gather valuable insights and make data-driven design decisions.

- Creating wireframes, prototypes, and mockups that will make your clients jump with joy.

- Constantly staying up-to-date with the latest design trends and tools because let's face it, being trendy is cool.

Now, let's talk about the qualifications we're looking for:

- A portfolio that will make our jaws drop - show us your best UI/UX designs!

- Degree in Design or equivalent experience but hey, if you're a self-taught design prodigy, we won't hold it against you.

- Proficiency in industry-standard design software like Sketch, Adobe XD, or Figma.

- A deep understanding of user-centred design principles (you should know what makes users tick)

- Excellent communication skills because teamwork makes the dream work

Primary job role

Develops software/ information systems, by creating & designing sets of new functionalities and installing software solutions and play a leadership role thorough understanding of design methodologies and overall software development lifecycle. 

Main duties/responsibilities

• Involve in all stages of the software development process including requirement gathering, design, development, testing, deployment management, issue review and perform maintenance.
• Good analytical and problem-solving skills.
• Learn and maintain up to date knowledge of latest technologies, tools and platforms.
• Responsible for maintaining a high level of expertise in all areas of technology used (or potentially used) by the team.
• Produce high quality and designs by following industry best practices and coding standards.
• Communicate with clients as and when required.
• Responsible for clear communication (both written and verbal) with technical and non-technical contacts (internal and external) and all seniority levels.
• Ability to work both independently and as a part of a team.
• Work with non-technical business teams to understand the functionality, composition, and user requirements.
• Ability to achieve tasks with minimum supervision.
• Participate in estimations.
• Participate in design discussions.
• Provides technical support to customers and employees.
• Provides training and guidance to the new developers.
• Ability to play a leadership role within the team

Experience

• 4-5 years of experience in the relevant field with 1-2 year in SSE role.

Technical Knowledge

• Angular, React/Redux (or Similar Technology)
• Node.js
• RESTfull API integration
• Experience working with Docker and containerized applications
• Experience working with Kubernetes or other container orchestration tools
• Knowledge and understanding of working in AWS environments
• Experience in full stack development (with passion)
• RDBMS and Document Database
• Experience with Agile/Scrum Development Methodology
• Exposure to Continues Integration (CI/ CD)
• Version control systems like Git/ TFS

Qualifications

• Bachelor’s Degree in Computer Science / IT or an equivalent qualification.

Behavioral competencies

• Communication
• Teamwork & collaboration
• Client orientation

Expecting leads to know Angular9, React (Functional, Hooks), Nodejs(NestJS), Test Driven Development (Unit Test)/JEST, Microservice / Container ( Docker )

1. Solid technical skills with a proven and successful history working as a Front End Developer
2. Experience & Knowledge in Angular, React & Vuejs
3. Good working knowledge on Bootstrap, CSS, HTML5, JavaScript and TypeScript
4. Excellent interpersonal abilities, communication skills, time management and Team skills with an intention to work hard to meet project deadline

General Description:

Safety Connect is a leading company in the domain of enterprise field force safety. We are looking for a high-energy and dynamic Sr. Product Manager to join our growing team.

The Senior product manager will manage the successful development and implementation of the product from beginning to end. This person will see strategic ideas from design and testing to implementation and market introduction.

Roles and Responsibilities:

• Build and share product strategy: Help distil the ideas and needs of stakeholders into clear quarterly and annual goals that meet the needs of Picnic and our users
  • You will also ensure stakeholders have a solid understanding of the product and its capabilities to ensure company-wide success
• Guide new feature creation: Draft, distribute, validate and update product briefs and product requirement documents
  • Answer questions and troubleshoot issues throughout the release lifecycle, communicating with engineers through our ticket management and knowledge base tool
• Increase Safety Connect’s focus on the user: Help establish a metrics-driven analysis of user behaviour and solicitation of user feedback.
  • Work with clients to understand their unique needs and pain points
  • Capture and share client feedback with the team to best investigate ways to create a solution
  • Report the success of the products and strategize improvements needed
• Be the glue: A senior product manager at a startup like Safety Connect has unique visibility across teams, allowing them to see problems and solutions that might otherwise be missed
  • Spotting problems and managing their resolution in an ongoing, ad hoc way is a critical part of product management success at Picnic

Qualification required:

• 5 year’s experience in product management
• Experience in product management in Enterprise SaaS
• A strong individual contributor who can also lead people and teams
• Impeccable analytical mindset, project management, and organizational skills
• Experience working directly with engineering teams to deliver valuable features and capabilities

What are we looking for? :

- Experience of upto 3 years in PHP or other backend programming languages.

- Understanding of MVC structures, OOPs concepts and Frameworks.

- Experience working with Linux, Nginx or Apache and Git, REST APIs.

- Experience with Third party API integrations and using various vendor libraries.

- Have knowledge of Database schemas, structures and migrations.

- Experience in Laravel would be a huge plus.

What you will be doing?:

- Collaborate with team members and solve new challenges through tech and research.

- Take end-to-end ownership of delivering new modules - analyze customer usage & feedback, review business requirements, develop functionalities and test code.

- Write clean readable code and also follow best practices for efficiency and performance.

- Self learn and work independently, Also collaborate with the team when required.

- Communicate constructively and value user experience and feedback.

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What can you expect to learn?:

- Exposure to latest web technologies and frameworks like Angular, Laravel, PHP, Magento, PWAs, REST APIs, Elastic search and Web services.

- Develop custom functionalities and modules in Laravel to implement business ideas and user requirements.

- Best coding practices and various methodologies to optimize performance and produce the best quality product. Various caching techniques and optimization standards.

- Microservices architecture and Scalability using cloud services, Automation of manual tasks using linux and shell scripting, Data migrations, SQL and Version control tools like bitbucket.

Perks : 

- Competitive salary

- Flexible work hours

- No dress code

- Group outings

- Supportive work culture