GoldenHire Consultancy

Position: QA Automation

Mandatory Skills: Java, Selenium, Strong in Database Testing (SQL), BDD Cucumber 

We are specifically looking for Automation Testing profiles, preferably SDET (Software Development Engineer in Test) roles.

Job Summary:

We are seeking a skilled 5+ Years experienced Automation Engineer to join our dynamic team. In this role, you will be responsible for designing, developing, and executing automated tests using Java, Selenium, and other testing frameworks. You will also play a key role in validating the data integrity and performance of our databases by integrating automated tests with database queries, ensuring the quality and reliability of our web applications and backend systems.

Required Skills and Qualifications:

·       Programming Languages: Strong proficiency in Java.

·       Test Automation: Experience with Selenium WebDriver for automating web applications.

Database Skills:

·      Strong knowledge of SQL for database testing (MySQL, PostgreSQL, Oracle, or similar).

·      Experience in validating data in the database and checking data integrity.

·      Testing Frameworks: Experience with test frameworks like TestNG or JUnit.

·      Version Control: Proficiency in version control tools like Git.

·      CI/CD Tools: Familiarity with Jenkins, GitLab CI, or other CI/CD tools.

·      Agile Environment: Experience working in an Agile/Scrum development environment.

·      Debugging Skills: Ability to debug both frontend and backend issues.

·      Problem Solving: Strong analytical and troubleshooting skills.

·      Communication: Excellent verbal and written communication skills, with the ability to communicate effectively with cross-functional teams.

Role Purpose:

The Mechanical Design - HVAC - primary purpose is to drive the strategic direction and technological advancement of mechanical and cooling infrastructure within our data center portfolio. This role is focused on leading research, developing innovative thermal designs, establishing global engineering standards, evaluating emerging technologies, and providing expert mechanical guidance to optimize performance, enhance scalability, and achieve sustainable outcomes for future data center deployments.

Education: Master's degree in Mechanical Engineering with a specialization in Thermodynamics, Fluid Dynamics, Heat Transfer, HVAC, or a closely related field

Add. Qualifications:

- Uptime Institute Accredited Tier Designer (ATD).

- LEED AP (Accredited Professional), Certified Energy Manager (CEM), or other sustainability/energy efficiency certifications.

- Relevant certifications in HVAC, refrigeration, or specific cooling technologies

Key Responsibilities:

• Advanced Mechanical System Design & Innovation:
• Lead the research, conceptualization, and design of next-generation cooling systems for data centers, including advanced chilled water plants, direct expansion (DX) systems, adiabatic and evaporative cooling solutions, liquid cooling technologies (e.g., direct-to-chip, immersion cooling), and innovative heat rejection strategies.
• Develop groundbreaking mechanical architectures that push the boundaries of PUE (Power Usage Effectiveness), thermal density, scalability, and resilience beyond current industry norms.
• Conduct comprehensive feasibility studies, technical evaluations, and detailed cost-benefit analyses for new mechanical cooling technologies and design concepts.
• Global Mechanical Engineering Standards & Best Practices:
• Define, develop, and maintain global mechanical engineering standards, specifications, and best practices for data center design and construction, ensuring consistency, reliability, and cost-effectiveness across all regions.
• Evaluate and incorporate relevant industry standards (e.g., ASHRAE, Uptime Institute, NFPA, local building codes, energy efficiency regulations) into design guidelines.
• Drive standardization of mechanical components, equipment, and processes to optimize supply chain, reduce lead times, and improve operational maintainability.
• Technology Scouting & Evaluation:
• Actively research and scout emerging mechanical technologies, disruptive innovations, and cutting-edge solutions in thermodynamics, fluid dynamics, heat transfer, and sustainable cooling relevant to data centers.
• Conduct rigorous technical due diligence, testing, and proof-of-concept initiatives for promising new mechanical technologies.
• Develop technology roadmaps for future mechanical infrastructure upgrades and deployments.
• Cross-Functional Collaboration & Subject Matter Expertise:
• Serve as the top-tier mechanical subject matter expert (SME) for the organization, providing advanced technical guidance and mentorship to regional engineering teams, operations, and project managers.
• Collaborate closely with Electrical, BMS/Automation, IT Infrastructure, and other Core Engineering Leads to develop integrated, holistic data center designs.
• Partner with R&D teams, vendors, and academic institutions to drive joint innovation efforts in cooling and mechanical systems.
• Performance Optimization & Future Proofing:
• Develop methodologies and tools for analyzing mechanical system performance, efficiency (PUE, WUE - Water Usage Effectiveness), thermal management effectiveness, and reliability.
• Define strategies for future-proofing mechanical infrastructure against evolving IT equipment thermal demands, climate change impacts, and sustainability goals.
• Lead initiatives for advanced thermal monitoring, controls, and predictive analytics for mechanical systems.
• Documentation & Intellectual Property:
• Generate comprehensive engineering reports, white papers, technical specifications, and design guidelines for mechanical systems.
• Contribute to the development of intellectual property (patents, trade secrets) related to data center mechanical and cooling solutions.

Key Responsibilities:

• Quality Management System (QMS) Development & Implementation:
• Develop, customize, implement, and maintain the Project Quality Plan (PQP) tailored for each data center campus project, in alignment with the company's overarching QMS (e.g., ISO 9001 principles).
• Create detailed Inspection and Test Plans (ITPs), quality checklists, and standard operating procedures (SOPs) for all major construction activities across all disciplines (CSA, Electrical, Mechanical, FFP, ELV, IT/Network).

• On-Site Quality Control & Inspection:
• Oversee and conduct regular, systematic quality inspections and surveillance activities at the construction site for all disciplines.
• Witness critical tests (e.g., concrete strength tests, rebar inspections, welding inspections, pressure testing of piping, duct leakage tests, insulation resistance tests, functional performance tests of equipment).
• Ensure all work executed by contractors and sub-contractors complies with approved drawings, specifications, method statements, and quality standards.
• Non-Conformance Management:
• Establish and effectively manage the Non-Conformance Report (NCR) process, ensuring timely identification, documentation, issuance, and closure of all quality deviations.
• Lead root cause analysis for significant NCRs and implement robust corrective and preventive actions to avoid recurrence.
• Documentation & Record Keeping:
• Manage and control all quality-related project documentation, including ITPs, QA/QC checklists, inspection reports, test certificates, material approval requests (MARs), submittal reviews, and as-built quality records.
• Ensure all documentation is properly recorded, reviewed, approved, distributed, and archived as per project requirements.
• Material Quality Management:
• Develop and implement procedures for quality control of incoming construction materials, ensuring they meet specified requirements through inspection, sampling, and testing.
• Oversee the approval process for material submittals (MARs) in coordination with the design team.
• Contractor Quality Performance Management:
• Review and approve contractors' project-specific Quality Plans, ITPs, and Method Statements.
• Regularly evaluate contractors' quality performance, identify weaknesses, and implement improvement initiatives.
• Conduct periodic quality performance reviews with contractors and provide necessary guidance.
• Audits & Compliance:
• Plan and conduct internal quality audits to assess compliance with the PQP, QMS, and project-specific requirements.
• Facilitate external audits by clients, regulatory bodies, or certification agencies.
• Ensure adherence to all relevant Indian and international construction codes, standards (e.g., BIS, ASTM, ACI, NFPA, ASHRAE, TIA-942, Uptime Institute), and environmental regulations.
• Training & Awareness:
• Provide quality awareness training and specific QA/QC process training to internal site teams and contractor personnel.
• Foster a culture of quality and continuous improvement across the project site.
• Inter-Departmental Coordination & Reporting:
• Work closely with the Design Department to ensure design intent is clearly understood and translated into construction quality.
• Collaborate with Construction Executives (Civil, Electrical, Mechanical, ELV/BMS), Project Managers, and the Commissioning Team to ensure quality requirements are integrated throughout the project lifecycle, from construction to final handover.
• Prepare and present comprehensive quality performance reports to the Manager - Campus Construction and senior management, highlighting key metrics, trends, and improvement areas.
• Continuous Improvement:
• Drive lessons learned initiatives from quality non-conformances to enhance future project quality and efficiency.
• Research and propose new quality tools, technologies, or methodologies relevant to data center construction.

 Role Purpose:

The Site Quality is a critical leadership role within the Construction Department, responsible for establishing, implementing, and rigorously managing a comprehensive Quality Assurance (QA) and Quality Control (QC) program across all disciplines of data center campus construction projects. This encompasses civil, structural, architectural (CSA), mechanical, electrical, plumbing, fire fighting (MEPF), Extra Low Voltage (ELV), and IT/Network infrastructure. The primary purpose is to ensure that all construction activities adhere to the highest industry standards, approved design specifications, regulatory requirements, and the stringent quality benchmarks imperative for mission-critical data center reliability and operational excellence.

Education :

Bachelor's Degree in Civil, Mechanical, & Electrical Engineering

Add. Qualifications :

Lead Auditor certification for ISO 9001:2015

Quality-related certifications (e.g., Six Sigma Green/Black Belt, ASQ Certified Quality Engineer)

Overall Experience:

15- 20 years of progressive experience in Quality Assurance and Quality Control management roles within the construction industry and should have sound knowledge of IS codes and its implementations

Key Responsibilities:

• Quality Management System (QMS) Development & Implementation:
• Develop, customize, implement, and maintain the Project Quality Plan (PQP) tailored for each data center campus project, in alignment with the company's overarching QMS (e.g., ISO 9001 principles).
• Create detailed Inspection and Test Plans (ITPs), quality checklists, and standard operating procedures (SOPs) for all major construction activities across all disciplines (CSA, Electrical, Mechanical, FFP, ELV, IT/Network).

• On-Site Quality Control & Inspection:
• Oversee and conduct regular, systematic quality inspections and surveillance activities at the construction site for all disciplines.
• Witness critical tests (e.g., concrete strength tests, rebar inspections, welding inspections, pressure testing of piping, duct leakage tests, insulation resistance tests, functional performance tests of equipment).
• Ensure all work executed by contractors and sub-contractors complies with approved drawings, specifications, method statements, and quality standards.
• Non-Conformance Management:
• Establish and effectively manage the Non-Conformance Report (NCR) process, ensuring timely identification, documentation, issuance, and closure of all quality deviations.
• Lead root cause analysis for significant NCRs and implement robust corrective and preventive actions to avoid recurrence.
• Documentation & Record Keeping:
• Manage and control all quality-related project documentation, including ITPs, QA/QC checklists, inspection reports, test certificates, material approval requests (MARs), submittal reviews, and as-built quality records.
• Ensure all documentation is properly recorded, reviewed, approved, distributed, and archived as per project requirements.
• Material Quality Management:
• Develop and implement procedures for quality control of incoming construction materials, ensuring they meet specified requirements through inspection, sampling, and testing.
• Oversee the approval process for material submittals (MARs) in coordination with the design team.
• Contractor Quality Performance Management:
• Review and approve contractors' project-specific Quality Plans, ITPs, and Method Statements.
• Regularly evaluate contractors' quality performance, identify weaknesses, and implement improvement initiatives.
• Conduct periodic quality performance reviews with contractors and provide necessary guidance.
• Audits & Compliance:
• Plan and conduct internal quality audits to assess compliance with the PQP, QMS, and project-specific requirements.
• Facilitate external audits by clients, regulatory bodies, or certification agencies.
• Ensure adherence to all relevant Indian and international construction codes, standards (e.g., BIS, ASTM, ACI, NFPA, ASHRAE, TIA-942, Uptime Institute), and environmental regulations.
• Training & Awareness:
• Provide quality awareness training and specific QA/QC process training to internal site teams and contractor personnel.
• Foster a culture of quality and continuous improvement across the project site.
• Inter-Departmental Coordination & Reporting:
• Work closely with the Design Department to ensure design intent is clearly understood and translated into construction quality.
• Collaborate with Construction Executives (Civil, Electrical, Mechanical, ELV/BMS), Project Managers, and the Commissioning Team to ensure quality requirements are integrated throughout the project lifecycle, from construction to final handover.
• Prepare and present comprehensive quality performance reports to the Manager - Campus Construction and senior management, highlighting key metrics, trends, and improvement areas.
• Continuous Improvement:
• Drive lessons learned initiatives from quality non-conformances to enhance future project quality and efficiency.
• Research and propose new quality tools, technologies, or methodologies relevant to data center construction.

Role Purpose:

The Senior Manager - Fire & Plumbing will be a key technical and operational leader within the Delivery department, directly responsible for the end-to-end management and successful execution of all Fire

Fighting (FF) and Plumbing systems for data center projects. This role ensures that all fire safety and water management infrastructure is designed, procured, installed, tested, and commissioned in strict adherence to international and national safety codes, design specifications, budget, schedule, and quality standards, while ensuring optimal functionality and reliability crucial for data center operations. The incumbent will drive technical excellence, ensure regulatory compliance, manage specialized contractors, and facilitate seamless integration with other building systems.

Education : Bachelor's degree in Mechanical Engineering, Fire & Safety Engineering, or a closely related engineering discipline from a recognized university.

Add. Qualifications

• Master's degree in Fire Engineering, Environmental Engineering, or Project Management is a plus.
• Project Management Professional (PMP) or Prince2 certification is highly desirable.
• Certifications from National Fire Protection Association (NFPA), particularly related to fire suppression systems (e.g., NFPA 13, 2001, 75).
• LEED AP or other green building certifications with a focus on water efficiency are beneficial.
• Proficiency in project management software (e.g., MS Project, Primavera P6), CAD software (e.g., AutoCAD, Revit), and hydraulic calculation software for fire and plumbing systems.

Overall Experience:

• 6 - 10 years of progressive experience in managing large-scale Mechanical, Fire Fighting, or Plumbing projects, with a strong focus on design, installation, testing, and commissioning.
• Minimum 3-5 years in a senior management or lead role, specifically overseeing Fire and Plumbing systems in industrial, commercial, or mission-critical environments.
• Proven track record of successfully delivering complex Fire & Plumbing infrastructure on time, within budget, and to the highest standards of safety, quality, and regulatory compliance.

DC Specific Exp:

• Direct, hands-on experience in managing the delivery, design review, procurement, installation, testing, and commissioning of advanced fire suppression systems, fire detection and alarm systems, and critical plumbing infrastructure for large-scale data center projects
• or campuses.
• Proven experience in ensuring strict compliance with NFPA standards (e.g., NFPA 75 for IT equipment protection), NBC 2016, IS standards, and local fire authority regulations.
• Experience in managing specialized fire & plumbing contractors, consultants, and Original Equipment Manufacturers (OEMs).
• Demonstrated experience in risk assessment, mitigation, and value engineering for fire and plumbing systems in a data center context, prioritizing uptime, safety, reliability, and water efficiency.

Key Responsibilities:

Fire Fighting System Delivery & Management:

• System Oversight: Lead the entire lifecycle of fire fighting systems, including fire detection and alarm systems (FDAS), various fire suppression systems (e.g., pre-action, inert gas, clean agent, water mist), and associated components for data center white spaces, critical infrastructure rooms, and supporting areas.
• Code Compliance: Ensure strict adherence to NFPA standards (e.g., NFPA 75, 72, 13, 2001, 20), National Building Code of India (NBC), IS standards, and all local fire authority regulations throughout design, installation, and commissioning.
• Contractor Management: Manage and oversee the performance of specialized fire fighting contractors and OEMs, ensuring quality installations, adherence to project schedule, and resolution of technical issues.

Plumbing System Delivery & Management:

• Infrastructure Oversight: Lead the delivery of all plumbing systems, including domestic water supply and distribution, sanitary drainage, storm water management, hot water systems, and specialized
• water systems like RO/DM water plants and associated piping for cooling towers or humidification.
• Water Efficiency: Drive the implementation of water-efficient plumbing fixtures and strategies to minimize water consumption, aligning with sustainability goals.
• System Reliability: Ensure high reliability and proper functioning of all plumbing systems, critical for data center operations and general building services.
• Contractor Management: Manage and oversee the performance of plumbing contractors, ensuring quality workmanship, adherence to relevant plumbing codes, and efficient execution.

Design Review & Optimization:

• Technical Review: Conduct comprehensive technical reviews of Fire & Plumbing system designs, drawings, specifications, and calculations, ensuring constructability, maintainability, scalability, and optimal performance for a mission-critical data center environment.
• Value Engineering: Identify and implement value engineering opportunities for both fire and plumbing systems to optimize costs, enhance efficiency, and improve system performance without compromising safety or reliability.
• Technology Adoption: Advise on the selection of appropriate fire suppression technologies, plumbing materials, pumps, and water treatment solutions, leveraging industry best practices and innovations.

Regulatory Compliance & Approvals:

• Code Adherence: Ensure that all Fire & Plumbing system designs, installations, and operational parameters strictly comply with all applicable national (NBC, IS), international (NFPA), and local
• building codes, fire safety acts, and environmental regulations.
• Permit & Approval Management: Coordinate closely with relevant authorities (e.g., Fire Department, Municipal Corporation, Water/Sewerage Boards) to obtain all necessary permits, No-Objection
• Certificates (NOCs), and final approvals for Fire & Plumbing systems.
• Documentation: Ensure meticulous preparation and submission of all compliance-related documentation, including drawings, reports, and certifications.

Stakeholder & Contractor Management:

• Cross-functional Coordination: Ensure seamless coordination and integration of Fire & Plumbing works with other MEP disciplines (Mechanical, Electrical), Civil/Structural (CSA), BBCS, IT, and data center operations teams.
• Performance Management: Monitor and evaluate the performance of Fire & Plumbing contractors, vendors, and consultants, ensuring adherence to contractual obligations and delivering high-quality results.
• Technical Guidance: Provide expert technical guidance, mentorship, and support to site teams, contractors, and junior engineers on all Fire & Plumbing related matters.

Job Description

We are looking for a dynamic and results-driven Pre-Sales Consultant – Audio-Visual Solutions to join our growing team. The role involves designing and proposing end-to-end AV solutions for enterprise offices, boardrooms, auditoriums, training rooms, and large-scale AV deployments. You will work closely with the sales team and clients to deliver technically sound, value-driven AV solutions tailored to customer requirements.

Responsibilities:

● Customer Engagement and Solution Design:

○ Act as a trusted AV advisor to customers, understanding their business needs and AV requirements.

○ Design and propose AV solutions (including video conferencing, projection/display, control systems, speakers, microphones, DSPs, etc.) tailored to customer environments

○ Deliver technical presentations and live demonstrations of AV setups

○ Confidently attend virtual and in-person meetings with domestic and international clients

● Requirements Gathering and BOQ Preparation:

○ Gather AV-related requirements from clients for boardrooms, training rooms, huddle spaces, NOCs, and large venues

○ Translate technical needs into AV designs and create accurate BOQs

○ Prepare accurate and comprehensive Bills of Quantities (BOQs) based on project requirements.

○ Should be capable of generating BOQs from PDFs, AV drawings, or customer briefs

● Technical Expertise and Product Knowledge:

○ Strong knowledge of AV systems including video conferencing, control systems, signal routing, displays, speakers, mics, amplifiers, and integration.

○ Familiarity with OEMs like Crestron, Extron, Biamp, Cisco, Logitech, Shure, Poly, and others

○ Stay updated with AV industry trends and best practices

○ Must be technically very sound and know industry best practices and standards.

○ Provide technical support to the sales team during the entire sales cycle

● Sales Support and Collaboration:

○ Work with the sales team to strategize, plan, and win AV projects

○ Assist in preparing responses to RFPs, technical proposals, and client presentations

○ Collaborate with OEMs and system integrators to build winning solutions

● Certifications and Training:

○ Maintain relevant AV certifications and attend OEM training Should have valid OEM certifications.

○ Continuously upgrade knowledge through training and development programs

● Documentation and Design:

○ Create comprehensive documentation including AV schematics, layouts, and solution architecture

○ Proficiency in AutoCAD or Visio for AV design is preferred

● Travel and Customer Interaction:

○ Willing to travel at short notice to customer locations for meetings, site surveys, or workshops

○ Interface with architects, consultants, PMCs, and end clients

○ Attend industry trade shows, AV events, and conferences

Qualifications:

● Excellent organizational, time-management, and multitasking skills

● Strong written and verbal English communication skills

● High attention to detail and technical accuracy

● Ability to work independently and in cross-functional teams

● Strong analytical and problem-solving mindset

● Capable of handling fast-paced environments and tight deadlines

Roles and Responsibilities

 Video conferencing device and application -Cisco, HP poly, Logitech,Crestron, Extron, Microsoft team, Zoom, Cisco Webex, and Google Meet device installation and configuration

 Audio device and application- Biamp, QSC, Bose, Yamaha, Extron, Harman, BSS, Shure, Kramer, and Xilica device installation, configuration, and basic programming.

 Video Switching device and application - Crestron, Extron, Kramer, Lightware, installation, and basic configuration.

 Video End Display-Projector, video wall, and Active LED-Samsung, LG, Sharp NEC, Panasonic, Barco, Epson, and Sony.

 Audiovisual over IP- Crestron, Extron, Kramer, Lightware, and ZeeVee

 Dante/AES67 Audio over IP technology.

 Control and graphics user interface Software -Crestron, Extron, Kramer,

 Troubleshooting & Debugging: On-site and remote troubleshooting of control system code, networking issues, and hardware conflicts to ensure flawless system performance.

 Documentation: Create and maintain clear, detailed programming notes, code comments, and system documentation for post-installation support and future upgrades.

 Collaboration: Work closely with project managers, design engineers, and installation teams to ensure programming requirements are understood and met throughout the project lifecycle.

 For Senior Programmers: Lead programming efforts on large-scale projects, mentor junior programmers, and contribute to pre-sales engineering and system design discussions.

 Basic Knowledge of Computer Networking and IP address.

Qualifications, Role Specific Knowledge, and Experience

 Experience: 5-10 years of hands-on experience in AV control system programming for enterprise-level projects for MNC customers like Microsoft and Google.

 Education: 3-year Diploma or bachelor’s degree (BSc/BE/B.Tech) in Electronics, Electronics & Telecommunication, Computer Science, or a related field.

 Certifications: Industry certifications such as Crestron Certified Programmer (CCP), Extron Certified Programmer (ECP), Biamp Tesira, Q-SYS, and Dante (Level 2/3)

 Fluent in English & Hindi.

 Willingness to put extra hours when required.

 Be willing to travel across India on short notice to for project requirements (15-20%)

Education : ·  Bachelor's degree in Engineering (Electrical, Mechanical, Industrial).

Add. Qualifications :

·  Master's degree in Business Administration (MBA), Operations Management, or Quality Management preferred.

·  Certifications in Lean Six Sigma (Green Belt or Black Belt), PMP (Project Management Professional), or other recognized process improvement methodologies are highly desirable.

·  Certifications in Quality Management Systems (e.g., ISO 9001 Lead Auditor) or Information Security Management Systems (e.g., ISO 27001 Lead Implementer/Auditor) are a strong plus.

·  Relevant certifications in data center operations (e.g., CDCP, CDCS, DCOS) are beneficial.

Overall Experience:

·  15-20 years of extensive experience in operations management, process improvement, quality assurance, and compliance roles.

·  Minimum 5-7 years in a leadership or managerial role, demonstrating strong capabilities in driving operational excellence initiatives and managing compliance frameworks.

·  Proven track record of implementing continuous improvement methodologies and achieving measurable results in complex operational environments.

DC Specific Exp :

• Minimum 5-7 years of direct experience in leading or significantly contributing to operational excellence initiatives within the Data Center industry (hyperscale, colocation, or large enterprise data centers) in India.
• Demonstrated experience in applying and optimizing operational processes specific to data center infrastructure (e.g., power distribution, cooling systems, physical security, IT systems, BMS & allied systems).
• Proven experience in managing and successfully navigating compliance audits (e.g., ISO 27001, SOC 2, PCI DSS physical security aspects, Uptime Institute/ TIA-942 standards) within a data center context.
• Hands-on experience in leading critical incident management and Root Cause Analysis (RCA) processes for major outages or operational failures in a 24x7 mission-critical data center environment.
• Track record of driving measurable performance improvements related to data center uptime, energy efficiency (PUE reduction), and overall operational reliability.

Role Purpose:

The Operations Excellence & Compliance will be a pivotal leader responsible for driving continuous improvement, establishing best-in-class operational processes, and ensuring comprehensive compliance across all data center operations. This role focuses on optimizing efficiency, enhancing reliability, and standardizing operational practices to achieve peak performance and meet stringent Customer quality standards. The incumbent will champion a culture of excellence, data-driven decision-making, and robust governance within the Operations department, reporting directly to the Director - Operations Engineering.

Key Responsibilities:

Operational Process Design & Optimization:

• Lead the design, documentation, and continuous optimization of all critical operational processes across data center sites (e.g., MOPs, SOPs for maintenance, incident response, change management, capacity management).
• Implement and champion Lean Six Sigma methodologies or other continuous improvement frameworks to identify inefficiencies, reduce waste, and enhance operational workflows.
• Conduct regular process audits and performance reviews to ensure adherence to established procedures and identify areas for improvement.
• Drive initiatives to standardize operational practices across multiple data center campuses, ensuring consistency and best practice adoption.
• Collaborate with Engineering, IT Operations, and other departments to ensure seamless integration of processes and cross-functional efficiency.

Performance Monitoring & Analytics:

• Develop and implement comprehensive operational performance metrics and KPIs (e.g., Uptime, MTTR, MTBF, PUE, incident rates) for all data center operations.
• Establish and manage data collection, analysis, and reporting frameworks to provide insightful dashboards and performance trends to management.
• Lead Root Cause Analysis (RCA) and corrective/preventive action (CAPA) processes for significant operational incidents, ensuring lessons learned are integrated into processes.
• Utilize data analytics to identify operational bottlenecks, predict potential failures, and recommend proactive solutions to enhance reliability and efficiency.
• Facilitate regular operational review meetings to discuss performance, compliance status, and improvement initiatives.

Compliance & Governance Management:

• Ensure strict compliance with all relevant industry standards, certifications, and regulatory requirements applicable to data center operations (e.g., ISO 27001, SOC 2 Type 2, PCI DSS Physical Security, Uptime Institute/ TIA-942 standards).
• Develop, implement, and maintain a robust compliance framework and audit program for operational processes.
• Coordinate and facilitate internal and external audits (e.g., ISO, SOC, customer audits) related to operational processes, providing necessary documentation and support.
• Oversee the development and implementation of corrective action plans stemming from audit findings or compliance gaps.
• Conduct regular compliance training and awareness programs for operations personnel to foster a culture of adherence and accountability.

Key Deliverables:

Optimized & Standardized Processes:

• Comprehensive and up-to-date SOPs/MOPs/EOPs for all critical data center operational activities.
• Demonstrable reduction in operational inefficiencies and waste through process improvements.
• High level of process adherence across all data center sites.

Enhanced Operational Performance:

• Accurate and insightful operational performance dashboards and reports for key metrics.
• Measurable improvements in key operational KPIs (e.g., reduced MTTR, increased MTBF, optimized PUE).
• Effective Root Cause Analysis and CAPA implementation leading to reduced recurrence of incidents.

Robust Compliance Posture:

• Successful completion of all relevant operational certifications and audits with minimal non-conformities.
• Zero non-compliance penalties or significant regulatory breaches related to operations.
• A strong culture of compliance embedded within the operational teams.

Required Skills & Competencies:

Operations Excellence & Quality Management:

• Deep expertise in process analysis, design, and optimization methodologies (e.g., Lean, Six Sigma).
• Strong understanding of Quality Management Systems (QMS) and their application in operations.
• Proficiency in performance measurement, KPI development, and data analytics tools.
• Experience with Root Cause Analysis (RCA) frameworks (e.g., 5 Whys, Fishbone) and corrective/preventive actions (CAPA).

Data Center Operations & Compliance Knowledge:

• Solid understanding of data center critical infrastructure and IT operations from a process perspective.
• In-depth knowledge of industry standards and certifications relevant to data centers (e.g., Uptime Institute Tier, ISO 27001, SOC 2).
• Familiarity with relevant regulatory requirements (e.g., safety, environmental) applicable to data centers in India.
• Experience in audit management and responding to audit findings.

Leadership, Communication & Influence:

• Proven ability to lead cross-functional teams and influence stakeholders at all levels to adopt new processes and standards.
• Excellent written and verbal communication skills for documenting processes, preparing reports, and conducting training.
• Strong analytical and problem-solving skills with a meticulous attention to detail.
• Ability to drive change management effectively in a complex operational environment.

Internal and External Stakeholders

• Internal Stakeholders:
• Director - Operations Engineering (Direct Manager): For strategic alignment, performance review, and technical validation of operational processes.
• VP - Operations: For overall operational strategy, governance, and high-level performance reporting.
• DGM - Operations IT: For ensuring IT operational processes align with excellence and compliance standards.
• Campus Operations Teams: For process implementation, adherence, and feedback.
• Project Management & Engineering Teams: For integrating operational excellence into new builds and upgrades.
• Quality & Risk Management Teams: For enterprise-wide quality and risk alignment.
• Legal & Compliance Teams: For ensuring adherence to regulatory frameworks.
• Sales & Solutions Teams: For understanding customer audit requirements and demonstrating operational capabilities.
• External Stakeholders:
• Certification Bodies (e.g., ISO, Uptime Institute): For audits and maintenance of certifications.
• External Auditors (e.g., for SOC 2, PCI DSS): For independent verification of compliance.
• Customers: For demonstrating operational reliability, security, and quality during audits or due diligence.
• Regulatory Authorities: For compliance inspections related to safety and environment.
• Consultants: For specialized advice on process improvement or compliance matters.

Key Performance Indicators (KPIs):

The performance of the Ops Excellence & Compliance will be measured against a comprehensive set of KPIs, including but not limited to:

• Process Effectiveness & Efficiency KPIs:
• Process Adherence Rate: Percentage of operational tasks executed as per documented SOPs/MOPs.
• Process Cycle Time Reduction: Measurable reduction in time taken for key operational processes (e.g., incident resolution, change implementation).
• Internal Audit Findings (Process Gaps): Reduction in the number and severity of findings related to process non-adherence.
• Automation Implementation Rate: Percentage of identified manual processes automated.
• Operational Performance Improvement KPIs:
• Improvement in MTTR / MTBF: Measurable reduction in Mean Time To Repair and increase in Mean Time Between Failures.
• PUE Optimization: Contribution to the reduction of Power Usage Effectiveness.
• Incident Recurrence Rate: Reduction in the recurrence of critical operational incidents.
• KPI Achievement for Operations Teams: Contribution to the overall achievement of operational KPIs.

• Compliance & Governance KPIs:
• Audit Success Rate: Successful completion of all internal and external operational compliance audits (e.g., ISO, SOC, customer audits) with zero critical findings.
• Compliance with Regulations: Absence of penalties or non-compliance issues from regulatory bodies.
• Documentation Completeness & Accuracy: Up-to-date and accurate status of all operational process documents (SOPs, MOPs).
• Training & Awareness Metrics: Participation and effectiveness of compliance training programs.