Founder's Office – Tech & Strategy Associate
LeadershipAbout MyOperator
MyOperator is a Business AI Operator, a category leader that unifies WhatsApp, Calls, and AI-powered chat & voice bots into one intelligent business communication platform. Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance — all from a single, no-code platform.
Trusted by 12,000+ brands, including Amazon, Domino’s, Apollo, and Razorpay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement — without fragmented tools or increased headcount.
About the Role
This is not a conventional “execute-tasks” position — it’s a Founder’s Office role, operating at the intersection of technology, strategy, and execution.
You will work directly with the COO to drive cross-functional, high-impact initiatives that power growth, automation, and operational efficiency across teams. The ideal candidate will be a proactive problem-solver with a strong understanding of software projects, automation, and business processes.
This role offers a front-row seat to how strategic decisions are made and executed in a fast-scaling SaaS environment.
Key Responsibilities
- Collaborate directly with the COO to plan and execute key tech-led and strategic initiatives.
- Manage projects end-to-end — from ideation to delivery, ensuring alignment across teams.
- Work closely with developers, interns, and cross-functional teams to drive progress on automation and AI-based projects.
- Bridge communication between business requirements and technical execution.
- Contribute to process optimization through automation, data tracking, and workflow management.
- Handle hands-on tasks like API testing, Zoho workflow reviews, and performance monitoring.
- Streamline project execution by ensuring clear goals, accountability, and on-time delivery.
Required Skills & Qualifications
- 1–3 years of experience in project management, product operations, or founder’s office roles.
- Strong understanding of software development concepts, APIs, and automation workflows (coding not required, but must be able to “speak developer”).
- Excellent communication, stakeholder management, and analytical skills.
- Proficiency with data analysis, dashboards, or project tracking tools.
- A proactive and structured approach to problem-solving with strong execution ownership.
Good to Have (Optional)
- Exposure to the Zoho ecosystem or SaaS platforms.
- Prior experience in startup or tech-driven business environments.
- Background in engineering, management, or operations.
Key Performance Indicators (KPIs)
Successful delivery of cross-functional projects, timely execution of automation and strategic initiatives, and measurable improvements in process efficiency and operational outcomes.
Growth Path
Opportunity to progress into roles such as Strategy Manager, Program Manager, or Business Operations Lead, working closely with leadership to drive high-impact organizational initiatives.
Why Join Us
At MyOperator, you’ll be part of the team that turns ideas into execution. This role provides direct exposure to leadership decision-making, strategic planning, and real-time business problem-solving. You’ll collaborate across tech, HR, product, and operations teams, gaining hands-on experience in both business and technology.
This position offers mentorship from senior leaders, rapid learning, and the chance to make visible impact in a growing SaaS company.
Who Can Apply
- Graduates from Tech, Management, or Operations backgrounds (B.Tech, BCA, MCA, or MBA preferred).
- Candidates with prior startup, SaaS, or Founder’s Office experience are strongly encouraged to apply.
- Must be based in Noida or open to working full-time from the office.
Shubham Vishwakarma
Full Stack Developer - Averlon
About MyOperator - VoiceTree Technologies
About
MyOperator is India's cloud communications leader trusted by 10000+ businesses. MyOperator offers an omni-channel SAAS platform with:
- Cloud Call Center/ Contact Center Software
- WhatsApp API
- IVR and Toll-free Number
- Multi-store telephony
- Enterprise Mobility
MyOperator has been adopted by 10000+ businesses including IRCTC, Razorpay, Amazon, PwC, E&Y, Apollo and more.
MyOperator has been rated as a champion in India's cloud communications segment(Software Suggest), awarded for ease of use by Capterra and for exceptional customer service at UBS India BPO Conclave.
In 2022, MyOperator launched SMB focused conversation app Heyo Phone backed by super-angels Amit Chaudhary (Lenskart), Aakash Chaudhry(Aakash-Byjus)
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