Senior AI Engineer (Customer Facing)

Job Details

- Job Title: Delivery Manager

- Industry: IT- Services

- Function - Information technology (IT)

- Experience Required: 15-18 years

- Employment Type: Full Time

- Job Location: Hyderabad

- CTC Range: Best in Industry

Preferred Skills: Excellent Communication & Stakeholder Management, Delivery Leadership, Scaled Agile, Program Governance, Cybersecurity Delivery, Executive Communication

Criteria: 

1. 15+ years of experience in IT Services / System Integration / Cybersecurity services companies.

2. Must have handled enterprise client implementation projects (not internal product development only).

3. Proven ownership of end-to-end project delivery including transition to support/AMC.

4. Managed multi-stream technology implementation programs

5. Experience handling BFSI / Ecommerce / Retail / Enterprise clients.

6. Strong executive stakeholder handling and governance reporting

7. Strong hands-on exposure to SDLC delivery models

8. Prior experience delivering Cybersecurity / IAM / Cloud Security / Infrastructure / Enterprise IT projects.

9. Clear understanding of delivery governance, risk management, and milestone control.

10. Candidate must have PMP, AWS certifications for this role.

Note- Only Male candidates will be considered for this role.

Job Description

Head – Project / Delivery Management

Role Overview

We are seeking a highly experienced Project / Delivery Leader responsible for end-to-end delivery of all organizational projects, ensuring quality, timeliness, cost efficiency, and customer satisfaction.

This role demands strong expertise in scaled Agile delivery, SDLC management, cybersecurity projects, stakeholder leadership, and large-scale program execution.

Key Roles & Responsibilities

• Responsible for delivery of all projects across the organization.
• Lead project management across all SDLC delivery methodologies.
• Ensure successful project completion, handover, and future opportunity enhancement.
• Ensure seamless transition of implementation projects to support.
• Manage large-scale programs and multi-team environments.
• Strong decision-making and problem-solving capability.
• Expert client stakeholder management and executive communication.
• Present roadmap status, risks, and issues to executive leadership and mitigate roadblocks efficiently.
• Keep teams aligned with process standards at every stage.
• Monitor project progress and drive performance improvements.
• Prepare and present status reports to stakeholders.
• Own Cost / Quality / Timelines / Cybersecurity deliverables for allocated projects.
• Maximize resource utilization and proactive upskilling based on future demand.
• Ensure Customer Satisfaction (CSAT ownership).
• Complete delivery team management.
• Attrition optimization and team stability management.

Mandatory Skills & Experience

• 15+ years of proven experience in Project/Delivery Management (minimum exposure to Business Analysis).
• Strong expertise in scaling Lean & Agile practices across large development programs.
• Experience managing scaled Agile frameworks such as SAFe, DAD, Scrum, Kanban, or other iterative models at scale.
• Working knowledge of all SDLC delivery models.
• Excellent people and project management skills.
• Strong communication and executive presentation skills.
• Strong analytical and problem-solving ability.
• Experience working in small-scale organizations handling large enterprise clients.
• Proficiency in productivity tools – MS Excel, MS PowerPoint, MS Project.
• Prior experience handling Cybersecurity projects in BFSI, Ecommerce, Retail domains.

Educational Qualifications

• Engineering (CSE/ECE/EEE preferred) + MBA from reputable institutes.
• MBA specialization in Systems / Organizational Management / IT Business Management preferred.
• Management programs from reputed institutes such as IIMs are an added advantage.
• Entire education from English medium.

Additional Requirements:

• Male candidate only
• Clean shave and business formals (Grooming Policy)
• Work from Office only

Certifications

Mandatory:

• PMP
• AWS Certification

Good to Have:

• ITIL
• Certified Scrum Master
• PRINCE2
• CISSP
• CISA

• Develop strategies that drive customers to the website
• Metrics Tracking & measure ROI.
• Use advanced metrics to measure the success of a marketing campaign
• Identify trends and insights, and optimize spend and performance based on the insights
• Brainstorm new and creative growth strategies
• Collaborate with internal teams to create landing pages and optimize user experience
• Up-to-date with the latest trends and best practices in online marketing and measurement
• Highly creative with experience in identifying target audiences and devising digital campaigns that engage, inform, and motivate
• The candidate would need to be well versed with different types of organic as well as paid marketing
• Completes digital marketing department operational requirements by scheduling and assigning employees and following up on work results.

Required Skills and Experience:

• 8-12 years of experience in front-end development, with a strong focus on React.js.
• Proven experience with React.js and related technologies (e.g., Redux, React Router, Hooks, Context API).
• Strong proficiency in JavaScript, HTML5, CSS3, and modern front-end build tools (e.g., Webpack, Babel, etc.).
• Hands-on experience with RESTful APIs, Server Sent Events, WebSockets
• Hand’s on experience with web components, microfrontends
• Deep understanding of browser apis like history, intersectionobserver, event handling, virtual panes, drag and drop etc
• Ability to work on a complex and fast moving code base.
• Familiarity with TypeScript and its integration with React applications.
• Strong problem-solving skills and attention to detail.

We are looking "Customer Support Trainee" for Reputed Client @ Coimbatore Permanent Role.

Experience: 0-1 Yr

• The primary job of a customer support executive is to address customer issues and resolve them in a timely and efficient manner. 

• Support represent interact with customers on a variety of channels such as phone, email,and ensure that all valid customer concerns are being dealt with immediately. 

• Processing excellent product knowledge to enhance customer support. 

• Ability to meet deadlines and prioritize tasks

• Competency in Microsoft applications including Word, Excel, and Outlook. 

• Updating, implementing, and maintaining procedures. 

• Documenting and communicating the results of your efforts. 

• Conducting meetings and presentations to share ideas and findings. 

• Prioritizing initiatives based on business needs and requirements

• Working closely with clients, technicians, and managerial staff. 

• Able to speak Hindi, Tamil & English

• Support and maintain production Cognos web portal to manage the OLAP cube and folders.
• Used various transformations like expression, union, source qualifier, aggregator, router, store procedure, lookup transformations.
• Work on transformations such as source qualifier, joiner, lookup, rank, expression, aggregator and sequence generator etc.
• Work with relational databases like DB2.
• Develop mappings with XML as target and formatting the target data according to the requirement.
• Work with logical, physical, conceptual, star, snow flake schema data models.
• Extract data from flat files, DB2 and to load the data into the SalesForce database.
• Work with various data sources--relational, flat file (fix width, delimitate) and XML.
• Involve in all phases of SDLC from requirements gathering, architecture design, development, testing, and data migration.
• Involve in all phases of SDLC - requirement gathering, design, development, testing and implementation and post-production support.
• Involve in writing PERL scripts for file transfers, file renaming and few other database scripts to be execute from UNIX.
• Create functional and technical mapping specifications and documentation for QA team.
• Support implementation and execution of MAPREDUCE programs in a cluster environment.
• Maintain data integrity during extraction, manipulation, processing, analysis and storage.
• Migrate repository objects, services and scripts from development environment to production environment.

About Company: Ramphal Technologies is an Indian startup company. The company was founded by a visionary team of founders having a vast experience in Technology.

The company has a long term vision to disrupt the Indian Air Traffic scenario through technology Innovation. The Govt. Of India has officially signed a MOA with us to 

build the next generation Technology platform to manage the Air Traffic in India.

About Opportunity: We have an exciting career opportunity for you where you will be part of developing a mission critical real time IT system. <<and explain the position>>

This role gives you an opportunity to disrupt how both manned and unmanned flights are going to fly in future. Your software will run in every Indian/Global Airport 

and your work will keep the flight journey safe and efficient.