Assistant Project Manager (Hospitality Interiors)

About the role:

Will be responsible for contacting & engaging with customers with care & empathy & responding to their queries in a professional manner. Ensuring customer satisfaction of the highest order.

Responsibilities:

• Handling customer queries and managing customer coordination

• Approach all queries with customer centric attitude

• Manage data and MIS reports

• Offering exceptional customer service and satisfaction

• Help build and improve processes

• Adhere to set standards of TAT and SLA

• Demonstrates customer empathy during all interactions with customers.

Candidate requirements:

• Min 1 to 3 years’ experience in a customer support role

• Can handle voice and non-voice process (chat, email, phone)

• Excellent interpersonal skills

• Excellent written and oral communication skills in English and Hindi

• A quick learner

• Ability to make high quality decisions & Multi task.

Qualification

• Bachelor's degree in Any filed

• 0-1 years experience in a customer support role

• CTC Compensation upto 2.50 LPA to 3.50 LPA

About Dice:

The Dice platform, one of the most advanced SaaS fintech organizations, helps businesses convert their spending from many fragmented applications, prepaid cards, offline reimbursement/invoice management, procurement, and payment systems to a single spend platform. There will be no more cash, cards, refunds, or offline invoicing since our entire goal is to provide businesses more knowledge and control over how they spend their money, resulting in significant cost savings and profitability. We are a hyper growth startup collaborating with premium Indian enterprises, startups, and industry leaders across disciplines.

Perks in store for you when you join the team:

● You'll be surrounded by passionate team members.

● Your work will have a visible impact.

● You will be working on interesting technical challenges in a fast-paced environment.

Responsibilities:

● Develop UI components using JavaScript following react.js workflows, Building reusable components and front-end libraries for future use.

● Optimizing components for maximum performance across a vast array of web-capable devices and browsers.

● Bug resolution for all the bugs found in Functional, System & User testing to meet exit criteria of the phase.

● Developing and implementing highly responsive user interface components using react concepts.

● Developing and implementing front-end architecture to support user interface concepts.

● Monitoring and improving front-end performance.

● Documenting application changes and developing updates.

Must have skills:

● React Js

● Javascript

● Html

● CSS

● ES6

Secondary Skills:

● Knowledge of Firebase

We are looking for a detail-oriented technical project manager to oversee all project operations from inception to execution. A Technical Project Manager is responsible for providing project planning and management for established initiatives within a company. They ensure that projects are completed to specification, within an established time frame and budget. A Technical Project Manager is the lead subject matter expert within the company regarding technology concerns. Additionally, they will hire and train additional support member in a

business's tech department.

Roles & Responsibilities:

• Meet with clients to take detailed ordering briefs and clarify specific requirements of each project.

• Assist in the definition of project scope and objectives, involving all relevant internal stakeholders and

ensuring technical feasibility.

• Develop a project plan for each client, detailing the tasks that need to be completed for the timely installation

of customized software systems.

• Analyze, plan, and develop requirements and standards in reference to scheduled projects.

• Coordinating with cross-discipline team members to make sure that all parties are on track with project

requirements, deadlines, and schedules.

• Delegate project tasks based on junior staff members' individual strengths, skill sets, and experience levels.

Preparing status reports by gathering, analyzing, and summarizing relevant information.

• Facilitating change requests to ensure that all parties are informed of the impacts on schedule and budget.

• Obtaining customer acceptance of project deliverables.

• Creating a specialized document for each client, detailing all customizations made.

• Conducting post-project evaluation and identifying successful and unsuccessful project elements.

Who You’ll Need To Be:

• Bachelor’s degree in computer science, engineering, computer information science, information technology,

or a related field with Master’s degree in management.

• Proven working experience in project management.

• Excellent client-facing and internal communication skills.

• Excellent written and verbal communication skills.

• Sound technical knowledge.

• Basic SQL Knowledge.

• Basic Database Understanding.

• The ability to multitask effectively.

• The ability to work independently and as part of a team.

• Strong analytical and problem-solving skills.

• Excellent organizational and time management skills.

• Fintech domain knowledge is an added advantage.

• Order Management Support (Req 3) 

Must have skills: 

Should have experience as End user in SCM 

Expertise in Supply Chain Management (SCM) Oracle preferred  

Experience in Order Management 

• 3 Point Role Definition 

• Data validating and entry 
• Return Material Authorization (RMA) processing 
• Create internal sales orders, requisitions, ship orders and receipts 
• Inventory variance resolution / reconciliation 
• Resolve shipping and billing issues 

• Systems Access Needed 

• Oracle 
• SalesForce 
• JIRA 

Profile: Business Development Executive / Associate Investment Manager / Investment Manager

Offered CTC: Best In the Market + Lucrative Incentives (Any Fresher Grad can apply/ Immediate Joiner would be preferred)

Location: Pune,Baner

Job Responsibilities :

► Call to arrange meetings with potential customers to generate new business

► Evaluate customers' skills, and needs and build productive long-lasting relationships. Negotiate the terms of an agreement and close deals.

► Challenge any objections to get the customer to buy Business/Revenue generation > Meet personal and team sales targets.

► Call to arrange meetings with potential customers to generate new business

► Evaluate customer's skills, and needs and build productive long-lasting relationships

► Negotiate the terms of an agreement and close deals

► Challenge any objections to get the customer to buy Business/Revenue generation

► Meet personal and team sales targets, > Generate or follow through sales leads

► Generate or follow through sales leads

Skills :

► Strong communication, negotiation and interpersonal

►skills Self-motivated and driven.

Desired Candidate Profile.

➤ An emphatic communicator with a pleasant personality.

► Self-driven, well-groomed, results-oriented professional with a positive outlook.

►Structured and process-oriented.

►Zeal for multitasking.

► Comprehensive towards Facts and Figures.

ANY GRAD CAN APPLY/ IMMEDIATE JOINERS WOULD BE PREFERRED

Why Square Yards?

►Multinational company (Global Approach)

►Performance & Salary review.

►Attractive incentives & mobility across regions (global)

► Fast track growth.

►Good Incentives > Fastest Growing Cross Border Real Estate Platform

➤ Diversified role

► Multiple International Scope through Internal Job promotions

Contact Person:

Cindrella Erick

The Role

The Project Manager will be responsible for ensuring all projects are delivered using a ‘best-practice’ project delivery approach and are delivered within the agreed scope, time, cost and quality.

Deliver high-quality shippable products as per the scope of the program. He/She will understand the key requirements and scope of the project working with the Product Owner and Business stakeholders.

How You Will Make an Impact:

• Understand how the product works and how it is used by customers.
• Apply strong engineering principles to drive the development and delivery of the Hotfix and minor release. This role has the ultimate responsibility to manage customer satisfaction and team engagement.
• Technically hands-on and support and guide the team members in solutions to customers and driving the best engineering practices for developing software.
• Implement the Agile frameworks in its entirety in the capacity as a flow manager. Ensure the development teams are practicing the core agile principles
• Establish clear ownership for project tasks, ensure that team members have the tools needed and provide timely feedback.
• Report (or contribute in preparing the status report) to the Project Steering Committee as per the schedule and agreed-upon metrics. Track progress and review project tasks to meet project deadlines.
• Assess project issues and identify solutions to meet productivity, quality, and customer goals.
• Timely Interaction with customers on/ off-site to troubleshoot issues, suggests workarounds.
• Should be able to guide/work with the technical team for quicker resolutions and achieve productivity goals for the team.
• Should be able to drive initiatives for productivity and ticket resolution quality improvement.
• Work on providing innovative ideas to improve ticket closure quality.
• Should suggest functionality in the platform to provide ways to improve turn around time for tickets
• Should drive and provide efficient ways for resolution/fixes of common issues across the customers.
• Propose ways to reduce overall tickets, operational efficiencies, and features for product to reduce the support tickets
• Should suggest better implementation for product based on usage on Production
• Should be able to suggest/implement the optimum process for a ticket raised to fix on PROD cycle
• Propose optimum process across departments at interfacing points, do regular ticket analysis and fine-tune the process
• Work on increasing supportability to product, Lead on RED account working with various departments/stakeholders.
• Ensuring Ticket Hygiene with Goal of SLA adherence. Problem and backlog management
• Contribute to knowledge base articles for both customer and internal staff to reduce troubleshooting time and drive faster issue resolution.
• Own large customers for day to day interactions with customers as required. Ensure SLAs are adhered to the accounts
• Ensure successful transition from SE, have regular connection with customers team management and attrition management.

People Management & Recruitment:

• Recruit and manage the team - Coach and Mentor the team members on career growth including performance management discussions. Be the evangelist for a high-performance culture
• Responsible for Resource planning & Optimization driving with utilization to timely deliverables.
• Should engage the team with team building and motivational activities.

What You Bring to the Team:

• 5-7years of solid experience in software product development. Should be in a manager role for at least 4+ years.
• Bachelor’s Degree in IT or Computers Engineering or equivalent degree in Computer Science
• Demonstrated understanding of Project Management processes, strategies and methods
• Experience mentoring, coaching and developing rising talent in the technology department
• Excellent time management and organisational skills and experience establishing guidelines in these areas for others
• Strong sense of personal accountability regarding decision-making and supervising department teams
• Experience working in a high-level collaborative environment and promoting a teamwork mentality 
• Managerial experience applying analytical thinking and problem-solving skills
• Ability to predict challenges and seek to proactively head-off obstacles 
• SCRUM, APM and other agile certificates will be nice to have

Technical Ability:

• Should have experience in transitioning projects (Development and Maintenance).
• Past experience in Building and Managing high-performance teams.
• Exposure to the SAP Platform
• Strong Working Experience in JIRA
• Should have prior development background along with current support role.
• Strong and proven background with experience in Troubleshooting on the Mobile platform
• Knowledge and/or experience with widely successful Agile techniques: Scrum and Kanban.
• Strong orientation towards Technical and functional aspects of the product.
• Strong influencing skills and ability to prioritize the backlog.
• Understanding of customer support processes and tools.

Role Description:

We are looking for a Lead Frontend Engineer (  Preferably React Js) who will be architecting and developing cutting-edge features for Radiusagent web applications . An ideal candidate will have prior experience in eCommerce Products and worked closely with Product, Design, and other cross-functional partners. 

Responsible for- 

• You will be constantly and consistently implementing new features and optimize existing ones from controller-level to UI- Vigilantly and rapidly fix bugs.
• You will continuously solve problems to give our customers a delightful experience.
• You will be working closely with Product manager and back-end engineers to implement front-end solutions. 
• You will be endorsing upcoming standards, launching, iterating, and making a difference.
• You will have to be extremely detail-oriented to strive for pixel-perfect implementation in all browsers.
• You should have the ability to write well-abstracted, reusable, highly performant code for UI components.
• You should have the passion for performance debugging and benchmarking.

Requirement-

• 5+ years of experience in building scalable commercial web applications.
• A passion to provide a good user experience
• Deep expertise in Javascript and work experience in using one of the frameworks available (React JS, Angular, Node JS, EmberJS, etc).
• If you are passionate about implementing elegant User Interfaces using HTML and CSS.
• Ability to work autonomously and to be able to work cross-functionally with multiple stakeholders.
• Excellent communication skills, good visual design sense, in-depth experience in developing web-based applications.