
Tech software Implementation Project Manager (B2B SaaS)
at Agentic AI Platform
Review Criteria
* Strong Technical Project Manager / Program Manager / Implementation manager profile
* 4+ years in Project Management / Program management Implementation Engineer/ Consultant with a B2B SaaS company (preferably with enterprise client)
* Hands-on experience managing Agile delivery across multiple teams, including sprint planning, tracking, retrospectives, and release governance using Jira / Confluence
* Strong communication, stakeholder management, and executive-level reporting capability
* (Company) -B2B SaaS
* Not looking for implementation engineer but someone who handles the implementation projects
Role & Responsibilities
We are seeking a dynamic and detail-oriented Technical Project Manager. This is a high-impact opportunity to manage and monitor software projects across teams while also driving delivery excellence, Agile coaching, and process improvements. The ideal candidate brings experience in project management within a product or technology-driven environment, a strong understanding of Agile methodologies, and a keen interest in process governance and continuous improvement.
Project Management & Delivery Oversight:
* Plan and manage multiple concurrent technology projects across multiple teams.
* Collaborate with teams to define project plans, timelines, and resource allocations.
* Track progress using Agile tools (Jira, Confluence) and ensure timely delivery.
* Generate reports and maintain dashboards on project status, risks, and timelines.
* Facilitate daily stand-ups, sprint planning, and retrospectives.
Process Definition & Governance:
* Design and implement processes for Agile delivery, ticket management, and support workflows.
* Conduct audits, spot checks, and process reviews to ensure compliance.
* Identify delivery bottlenecks and drive continuous improvement.
Stakeholder Communication:
* Serve as the bridge between Engineering, QA, Support, and Product teams
* Regularly update leadership on delivery progress, risks, and process gaps
* Simplify technical progress and status for executive-level reporting
Ideal Candidate
* 3+ years of experience in Project Management / program management / Delivery Excellence roles within technology or SaaS organizations.
* Strong understanding of Agile/Scrum practices and tools like Jira, Confluence.
* Hands-on experience in any technical function (QA, development, testing, or project coordination).
* Ability to lead process governance, including documentation, audits, and stakeholder alignment.
* Excellent communication, analytical thinking, and stakeholder management skills.
* Self-driven, highly organized, and outcome-focused.
Desirable Qualifications:
* Certifications such as PMP, CSM, or CMMI-related are a plus.
* Exposure to process maturity models or experience contributing to CMMI audits is preferred.

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ABOUT KRISPCALL
KrispCall is an AI-powered business phone solution helping modern teams manage calls, SMS, and customer communication across geographies. We are expanding our channel ecosystem in India and looking for a Channel Sales Manager who can build and scale partner-led revenue through strong partner recruitment, enablement, and co-selling.
This role is for someone who understands how to create repeatable partner motion. Recruit the right partners, activate them fast, and drive a consistent pipeline.
KEY RESPONSIBILITIES
1) Channel Strategy and Revenue Ownership
- Own channel-led pipeline and revenue targets for assigned regions/segments.
- Build a clear partner plan: partner types, ICP, outreach strategy, onboarding flow, and quarterly execution.
- Create predictable partner sourcing and activation motion, not just one-off partnerships.
2) Partner Acquisition and Onboarding
- Identify and recruit high-fit partners such as resellers, agencies, consultants, system integrators, CRM implementers, and IT service providers.
- Qualify partners using structured criteria (reach, vertical fit, capability, deal velocity potential).
- Lead partner onboarding from start to activation: pitch, commercial alignment, agreement process, and first opportunities.
3) Partner Enablement and Activation
- Train partners on KrispCall positioning, product capabilities, pricing basics, and demo readiness.
- Build partner playbooks: outbound messaging, use cases, objection handling, demo scripts, and lead sharing process.
- Ensure partners can generate and close opportunities independently, with KrispCall support when needed.
4) Co-selling and Deal Execution
- Work with partners on joint pipeline building and deal execution.
- Support partner-driven deals: discovery, solutioning, demos, proposal coordination, and closure.
- Maintain deal hygiene and ensure accurate tracking across stages in CRM.
5) Partner Success and Relationship Management
- Run regular partner check-ins, pipeline reviews, and joint GTM planning.
- Drive partner performance through clear goals: leads, meetings, demos, and closed-won revenue.
- Solve partner blockers quickly: product gaps, collateral gaps, pricing concerns, process delays.
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- Maintain accurate reporting on partner pipeline, conversion rates, and revenue contribution.
- Track partner health metrics: activation time, deal velocity, and repeatability.
- Share insights with internal teams to improve partner program, messaging, and enablement.
7) Events and Ecosystem Presence
- Represent KrispCall at relevant industry events, partner meets, and networking sessions.
- Use events as a partner acquisition and activation channel, not only lead collection.
- Capture learnings and opportunities clearly for internal follow-up.
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- 3 to 6 years of experience in channel sales, partnerships, alliance management, or B2B SaaS sales with channel exposure.
- Proven track record of building pipeline and revenue through partners.
- Experience working with SMB or mid-market partners is a plus.
- Familiarity with SaaS selling motion, partner ecosystems, and basic CRM discipline.
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- Partner recruitment and relationship building
- Partner enablement and activation
- Strong business communication and negotiation
- Pipeline management and forecasting
- Ability to run structured partner programs and processes
- Comfortable representing the company externally at events and partner meetings
- Strategic thinking with hands-on execution
WHAT WE OFFER
- Competitive salary with performance-linked incentives
- Ownership of a high-impact growth channel at KrispCall
- Strong growth path into Head of Partnerships or Regional Channel Lead
- Exposure to a fast-moving SaaS environment with real autonomy
- Access to events, partner ecosystems, and strategic GTM initiatives
WHY JOIN KRISPCALL?
At KrispCall, channel is not a side function. It’s a core growth lever. You will directly influence partner-led revenue, help shape the partner program, and build a scalable channel engine in India. If you enjoy building ecosystems, working with ambitious partners, and driving measurable revenue outcomes, we would like to meet you.
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