Product Operations Associate (Founder’s Office)

• Strong Lead / Manager - Product Design (UI/UX) Profile
• Mandatory (Experience 1): Must have 5+ years of experience in UI/UX design
• Mandatory (Experience 2): Must have hands-on experience across the full product design lifecycle — from rapid prototyping through final hand-off — for both web and mobile applications
• Mandatory (Experience 3): Must have 1+ year of experience in team leading with managing and overseeing design for high-impact consumer products
• Mandatory (Skill 1): Must have exceptional UI skills combined with deep mastery of UX, with demonstrated ability to deliver world-class visual and interaction design across web and mobile platforms
• Mandatory (Skill 2): Must have proven expertise in building and evolving scalable design systems and UI patterns that ensure brand parity and consistency across platforms
• Mandatory (Skill 3): Must have proficiency in industry-standard tools — Figma, Principle, and Adobe Suite
• Mandatory (Stakeholder Management): Must be comfortable partnering directly with C-suite / executive leadership, Product, and Engineering leaders — with the ability to clearly articulate complex design challenges to non-design stakeholders and influence product direction through user-centric logic and data-driven insights
• Mandatory (Portfolio): Must have a comprehensive portfolio showcasing elite visual design, design system work, and evidence of leading teams and solving large-scale product problems for consumer products
• Mandatory (Education): Must hold a formal degree in Design (HCI, Interaction Design, Visual Communication, or equivalent) from a premier global institution / Tier-1 design college
• Mandatory (Company) - B2C product companies

Primary Customer Facing Responsibilities:

• Handle customer service and support tickets efficiently, acting as the first point of contact over phone or email.
• Proactively communicate with customers regarding post-purchase support, including order installation, refunds, and payment issues.
• Utilize our client ticketing system to ensure prompt and effective resolution of customer queries.

Key Responsibilities:

Case Analysis and Critical Thinking:

• Develop comprehensive knowledge of client products and the ticketing system.
• Conduct thorough investigations to fully understand user issues, employing effective probing techniques.

Problem Solving:

• Provide accurate information and solutions for client software products or services.
• Offer alternative solutions when necessary, guiding users through the resolution process.

Post-Resolution Follow-Up:

• Ensure customer satisfaction by following up and updating customer status before case closure.

Client and Operational Responsibilities:

• Coordinate with team leads and managers for guidance on escalated cases.
• Record detailed events and problem resolutions in system logs.
• Forward customer feedback and suggestions to the appropriate internal team.
• Suggest improvements to processes and knowledge resources.
• Participate actively in team meetings and maintain effective communication with internal teams.
• Report to client leads and managers as required.

Requirements:

• Experience in help desk, software product support, and customer service.
• Tech-savvy with knowledge of computer operating systems, software, and hardware.
• Excellent written and verbal communication skills in English.
• Degree in a relevant field preferred.
• Proficient with Microsoft Office, Google Sheets, and other business software.
• Own a desktop/laptop with a stable internet connection.
• Demonstrated proactive, learning-oriented approach, with a focus on continuous process improvement.

Additional Information:

• This is a fully remote position with a 5-day work week.
• Requires approximately 9 hours of work per weekday.
• Compensation is competitive and billed hourly.
• Opportunity for long-term growth and additional responsibilities within the organization.

Our Commitment:

We value diversity and are committed to creating an inclusive environment for all employees. We encourage candidates of all backgrounds to apply.

Benefits:

• Work-from-home flexibility.
• Career advancement opportunities and professional development support.
• Supportive and collaborative team environment.

Application and Selection Process:

Initial Application:

• Interested candidates should submit their resume along with a cover letter detailing their relevant experience and why they are a good fit for this role via the Cutshort Application Portal.

Written Assessment:

• Selected candidates will be invited to complete a written assessment. This assessment is designed to evaluate technical and customer service skills and must be completed within 2 hours of commencement to ensure authenticity. Instructions and a deadline for the assessment will be provided upon selection.

Virtual Interview:

• Candidates who successfully pass the written assessment will be invited to a virtual interview with key stakeholders. This round will focus on assessing cultural fit, communication skills, and problem-solving abilities.

Onboarding and Training:

• Candidates who clear the interview stage will proceed to onboarding and training, marking the final stage of the selection process. This phase will familiarize them with company policies, tools, and the specific responsibilities of their role.

About Inevolution

Founded in 2009, InEvolution is a dynamic and evolving firm specializing in back-office, operations, and customer support services. We are a globally oriented team committed to delivering quality services with cost efficiency. Our ethos is to constantly adapt to the changing needs of the industry, effectively serving as an extension of our clients' teams.

We specialize in alleviating operational burdens from organizational leaders, allowing them to focus on growth. Our expertise spans across 24/7 client support, advanced technology utilization, proficient data management, and providing certified solutions. Our services include data hygiene, GDPR compliance, e-commerce campaign configuration, order management, reporting, sales support, and comprehensive customer support across various platforms. With our diverse experience in multiple business sectors, we offer robust solutions that cater to the unique needs of our clients.

Company Web : https://inevolution.in/

Review requirements, design specifications and propose solution and have discussion before implementation

Work with team leads on the requirements and create estimates against those requirements

Deliver projects on time in an agile and continuous development environment

Writing tests in a client-side test framework such as Jest, Jasmine, Mocha, etc.

Work withQA team for resolving issues

Report status with tools like JIRA to stakeholders

• 3-5 years of work experience developing complex software
• Minimum 2years sound experience with back-end development in Java-script frameworks like loopback, Express, etc
• A solid understanding of core Javascript principles and its fundamentals
• Familiarity with popular Javascript tools, frameworks and design principles, and enjoy staying up to date with the changing Javascript ecosystem
• Strong communication skills across the board, with a passion for finding and sharing best practices and driving.

• Javascript • Node • Express • Loopback • OAuth • API Development
• Plus Points • Knowledge of Go, Ruby, Python, Closure or any other languages • Test Driven Development (TDD) • Knowledge of front-end development

Job Role:  

• Ability to consistently produce clean, efficient code based on client specifications  
• Ability to integrate software components and third-party programs to meet specifications  
• Reliability and proficiency in verifying and deploying programs and systems  
• Ability to troubleshoot, debug and upgrade existing software  
• Collaborative mindset and willingness to recommend and execute improvements  
• Commitment to optimization and accountability evident in creating technical documentation for reference and  reporting  

 Must Have 

·         Must Have:  React native development,Android/iOS Native Development Experience  

·         Good To Have: MySQL, TypeScript, Ionic 

Personal Skills:   

·         Organized, self-motivator, great communicator, detail oriented and fast learner.   

·         Excellent written and verbal communications skills at the business and technical level   

·         Strong work ethics, commitment and team work   

·         Should be a good team player & ready to shoulder additional responsibility   

• Create and maintain optimal data pipeline architecture,
• Assemble large, complex data sets that meet functional / non-functional business requirements.
• Author data services using a variety of programming languages
• Identify, design, and implement internal process improvements: automating manual processes, optimizing data delivery, re-designing infrastructure for greater scalability, etc.
• Build the infrastructure required for optimal extraction, transformation, and loading of data from a wide variety of data sources using SQL and Azure ‘big data’ technologies.
• Build analytics tools that utilize the data pipeline to provide actionable insights into customer acquisition, operational efficiency, and other key business performance metrics.
• Work with stakeholders including the Executive, Product, Data and Design teams to assist with data-related technical issues and support their data infrastructure needs.
• Keep our data separated and secure across national boundaries through multiple data centres and Azure regions.
• Create data tools for analytics and data scientist team members that assist them in building and optimizing our product into an innovative industry leader.
• Work with data and analytics experts to strive for greater functionality in our data systems.
• Work in an Agile environment with Scrum teams.
• Ensure data quality and help in achieving data governance.

• 2+ years of experience in a Data Engineer role
• Undergraduate degree required (Graduate degree preferred) in Computer Science, Statistics, Informatics, Information Systems or another quantitative field.
• Experience using the following software/tools:
• Experience with big data tools: Hadoop, Spark, Kafka, etc.
• Experience with relational SQL and NoSQL databases
• Experience with data pipeline and workflow management tools
• Experience with Azure cloud services: ADLS, ADF, ADLA, AAS
• Experience with stream-processing systems: Storm, Spark-Streaming, etc.
• Experience with object-oriented/object function scripting languages: Python, Java, C++, Scala, etc.
• Advanced working SQL knowledge and experience working with relational databases, query authoring (SQL) as well as working familiarity with a variety of databases
• Understanding of ELT and ETL patterns and when to use each. Understanding of data models and transforming data into the models
• Experience building and optimizing ‘big data’ data pipelines, architectures, and data sets
• Strong analytic skills related to working with unstructured datasets
• Build processes supporting data transformation, data structures, metadata, dependency, and workload management
• Working knowledge of message queuing, stream processing, and highly scalable ‘big data’ data stores
• Experience supporting and working with cross-functional teams in a dynamic environment

• Very Strong communication and consulting skills
• Strong front-end development skills, experience with JavaScript libraries/frameworks mainly Angular JS Preferably Version 7 or Version 5
• Experience working with server-side JavaScript Frameworks and build tools (node.js, bower, grunt, gulp)
• Demonstrable experience developing large-scale applications using one or more MV* patterns (MVVM, MVC, MVP)
• Expertise in developing single page web applications using front-end routing, consuming JSON-based RESTful APIs, client-side templating
• Strong competency in responsive layouts leveraging CSS and media queries and related UI frameworks (e.g., Bootstrap, Foundation)
• Experience with CSS preprocessors (e.g., Sass, LESS)
• Experience with code analysis tools (e.g., JSLint, JSPerf)
• Practical knowledge of web page optimization techniques and guidelines for fast page load times
• Strong understanding of Ajax and/or promises
• Experience working in an agile, multidisciplinary team.
• Experience working with a distributed version control system (git, mercurial)
• Experience writing unit tests in one or more of the following: karma, mocha, chai, sinon, jasmine, jest
• Experience working on AWS. Basic understanding of Security Groups/ VPC etc.
• Experience on working with & integrating with microservices
• Experience on developing/ using CI/CD pipeline using Jenkins/ Git