Manager Consumer Insights

Hiring: Customer Support Superstar! 🚀

We are looking for a friendly, quick-thinking Customer Support Associate to join our team and help our customers have the best experience possible.

What you’ll do:

• Be the Voice: Respond to customer queries via chat, email, and phone.
• Solve Puzzles: Troubleshoot issues and provide clear, helpful solutions.
• Keep it Real: Maintain a positive, empathetic, and professional attitude.
• Team Up: Work with other departments to fix recurring bugs or issues.

What we’re looking for:

• Excellent communication skills (you love talking to people!).
• Ability to stay calm under pressure.
• A "can-do" attitude and quick learning speed.
• Previous experience in support is a plus, but not a dealbreaker.

Why join us?

• Competitive pay & perks.
• Fun, remote-friendly work culture.
• Opportunities to grow within the company.

Interested?

Apply with your Resume.

Data Analyst

The Data Analyst supports business stewards in the implementation of and best practices for data quality concepts and tools. He/she will be accountable for providing and implementing end-to-end solutions for large complex projects and executing data quality processes. This role operationally supports the larger sales and marketing operations in the organization and partners with the business ops team and other business partners to analyze, troubleshoot and resolve issues through troubleshooting and root cause analysis. The Data Analyst be responsible to conduct extensive research on Web portals to capture various information relevant to the business. The analyst will also build reports and data sets to monitor data quality to ensure crisp data is available to drive decision-making. As a key member of the Business Operations team, the Data Analyst will be responsible for the quality and integrity of the data housed in core business systems, including Salesforce.com and Marketo, among others

What You’ll Do (but is not limited to)

• Raising data quality and performance levels in our organization, especially with respect to critical data elements, including accounts, contacts, leads, opportunities, and closed business.
• Establishing and maintaining a set of processes and controls aimed at ensuring data quality and integrity issues are surfaced and addressed on an ongoing basis
• Creating and publishing data hygiene reports so that the broader organization has visibility to the quality and integrity of the data at any given point in time as well as on an ongoing basis
• Ensuring best in class data sources are leveraged to enrich the quality of the data in our core systems
• Working closely with other members of the Business Operations team to surface and address data quality issues
• Ensuring that the data leveraged in core operational reporting is accurate and complete at all times
• Validating and processing data import inquiries
• Identifying, investigating, and managing the resolution and escalation of data quality issues
• Coordinating regular and ongoing data quality audits
• Coordinating various data cleanup tasks which include: deduping account and contact data, ensuring data enrichment via our standard tools is performed consistently and correctly, overseeing the SFDC account creation process to prevent duplicates and ensure all internal requirements are met

Your Qualifications 

• BA/BS degree or equivalent practical experience
• 1-year minimum in a data management role
• Extensive research Capabilities in Web Portals
• Knowledge Required on MS office especially Excel
• Hands on CRM Applications, Salesforce Preferred
• Knowledge on Duns and Bradstreet Hierarchy
• Fluency in English , Verbal as well as written
• Having aptitude for computer systems and software and have strong analytical abilities.
• Ability to manage multiple priorities
• Logical thinker with superb interpersonal skills
• Ability to work well under pressure
• Organized and detail-oriented
• Comfortable with ambiguity
• Customer service oriented
• Great teammate
• Salesforce experience preferred

About Egnyte

In a content critical age, Egnyte fuels business growth by enabling content-rich business processes, while also providing organizations with visibility and control over their content assets. Egnyte’s cloud-native content services platform leverages the industry’s leading content intelligence engine to deliver a simple, secure, and vendor-neutral foundation for managing enterprise content across business applications and storage repositories. More than 16,000 customers trust Egnyte to enhance employee productivity, automate data management, and reduce file-sharing cost and complexity. Investors include Google Ventures, Kleiner Perkins, Caufield & Byers, and Goldman Sachs. For more information, visithttp://www.egnyte.com/">www.egnyte.com

Candidates from D2C, Ecommerce or FMCG industry are only applicable.

● Candidate should have minimum 2 years of experience in CRO, UX/UI, or product optimization.

● Candidate should be proficienct in tools such as Google Analytics 4 (GA4), VWO, Hotjar, Figma (or similar).

● Candidate should have experience in Website Automation and retention of users on website.

● Candidate should have ability to translate user insights into high-performing UI/UX designs.

● Strong understanding of conversion metrics, user psychology, and behavior 

Role & Responsibilities

Develop high-quality, scalable mobile applications for Android platform using Kotlin.

Collaborate closely with cross-functional teams to define, design, and implement new features.

Write clean, efficient, and maintainable code, following coding standards and best practices.

Optimise mobile app performance to ensure a smooth and responsive user experience.

Conduct code reviews and provide constructive feedback to team members.

Stay updated with the latest mobile development trends, tools, and technologies.

Troubleshoot and debug issues to maintain application stability.

Participate in the full software development lifecycle, from concept to deployment and support.

Ideal Candidate

Bachelor's degree in Computer Science, Engineering, or a related field.

3-8 years of proven experience in mobile app development, with a focus on Kotlin and Swift.

Strong proficiency in Kotlin and Swift programming languages.

Solid understanding of mobile app architecture, design patterns, and development best practices.

Experience with RESTful APIs, third-party libraries, and mobile UI/UX principles.

Familiarity with Git or other version control systems.

Ability to work effectively in a collaborative, fast-paced environment.

Excellent problem-solving and analytical skills.

Department: S&C – Site Reliability Engineering (SRE)  

Experience Required: 4–8 Years  

Location: Bangalore / Pune /Mumbai 

Employment Type: Full-time

• Provide Tier 2/3 technical product support to internal and external stakeholders. 
• Develop automation tools and scripts to improve operational efficiency and support processes. 
• Manage and maintain system and software configurations; troubleshoot environment/application-related issues. 
• Optimize system performance through configuration tuning or development enhancements. 
• Plan, document, and deploy applications in Unix/Linux, Azure, and GCP environments. 
• Collaborate with Development, QA, and Infrastructure teams throughout the release and deployment of lifecycles. 
• Drive automation initiatives for release and deployment processes. 
• Coordinate with infrastructure teams to manage hardware/software resources, maintenance, and scheduled downtimes across production and non-production environments. 
• Participate in on-call rotations (minimum one week per month) to address critical incidents and off-hour maintenance tasks. 

Key Competencies 

• Strong analytical, troubleshooting, and critical thinking abilities. 
• Excellent cross-functional collaboration skills. 
• Strong focus on documentation, process improvement, and system reliability. 
• Proactive, detail-oriented, and adaptable in a fast-paced work environment. 

Your Key Responsibilities

You'll be taking full ownership of end-to-end app development along with

maintaining our accounts on Play Stores and App Store.

Defining the architecture for the App and maintaining it with industry standards.

Improving app performance along with an amazing customer experience.

Working closely with the product team to create a useful application for the

customers.

Prototyping new features and exploring technological solutions to deliver an

amazing experience.

Leverage native APIs for deep integrations.

Maintain code and write automated tests to ensure the product is of the highest

quality.

Recommended skills

3+ years of experience of working with React Native.

Experience with Native Android/IOS native is a plus.

Expertise in Live streaming from mobile app is a plus.

Experience with automated testing suites.

Knowledge about Offline Storage, REST APIs, and document request model.

Experience of working on products similar to Instagram, Moz, Hotstar, Mxtaka,

Roposo, Leherapp, Dailyhunt, etc is an advantage.

Technical Project/Product Lead

We are seeking a Technical Project/Product Lead with 8-10 years of experience in Microservice.Net Technologies with at least 2-4 years of experience in technical project lead. As a Project Lead, you will be responsible for leading business and technology outcomes for assigned programs or projects.

Educational Qualification:

The ideal candidate should possess educational background in Engineering along with a proven track record of delivering successful projects.

Technology/Skills:

• Expertise in Microsoft.NET Technologies and MVC Architecture.

• Strong design experience including experience in architecture and design patterns.

• DevOps/ Cloud experience is an added advantage.

• Strong experience in integration architecture including API Gateway, Service Catalogs etc.

• Strong experience in integration design for secured and scalable API’s and Webservices.

• Excellent communication and interpersonal skills, with the ability to build strong relationships with stakeholders at all levels.

• Proven ability to lead cross-functional teams and deliver projects on time, within budget, and to the required quality standards.

Roles & Responsibilities:

• Lead and manage end-to-end technical project, ensuring successful planning, execution, and delivery within scope, budget, and timeline.

• Collaborate with cross-functional teams, including software developers, architects, quality assurance, and stakeholders to define project requirements, objectives, and deliverables.

• Provide technical guidance and expertise in Microsoft .NET, MS SQL, ASP.NET Core, and Azure to the project team, assisting with problem-solving, troubleshooting, and decision-making.

• Ensure adherence to software development best practices, coding standards, and quality assurance processes throughout the project lifecycle.

• Act as a liaison between technical and non-technical stakeholders, effectively communicating project updates, progress, and risks.

• Conduct regular project status meetings, providing comprehensive reports and updates to project sponsors and stakeholders.

• Stay up to date with industry trends, emerging technologies, and best practices in Microsoft .NET, MS SQL, ASP.NET Core, and Azure, and apply this knowledge to project execution.