Business Analyst

About MyOperator:

MyOperator is India's leading cloud communications provider, empowering over 10,000 businesses across diverse industries with innovative SaaS solutions. Our offerings include Cloud Call Center, IVR, Toll-free Numbers, Enterprise Mobility, WhatsApp Business Solutions, and Heyo Phone. We are dedicated to delivering excellence through cutting-edge technology and exceptional customer service.

About the Role:

We are looking for a Technical Support Executive (L1) to join our growing team at MyOperator. In this role, you will be responsible for handling customer service requests,troubleshooting technical issues, and managing support tickets. You will be the first point of contact for customers, ensuring quick resolutions and delivering a seamless support experience. If you have strong technical aptitude, problem-solving skills, and a customer-centric approach, we’d love to hear from you!

Key Responsibilities:

● Respond to customer service requests and tickets promptly.

● Diagnose and troubleshoot basic technical issues related to MyOperator products.

● Provide step-by-step guidance and training to users.

● Escalate complex technical issues to higher support levels.

● Maintain accurate documentation of customer interactions and resolutions.

● Handle KYC verification, activation tickets, SMS template approvals, and business

name approvals.

● Manage account panel-related tasks, including feature activation, billing date changes,

account transfers, and number-related requests.

● Process WhatsApp, Truecaller, and onboarding tasks related to credit limits, top-ups,

and balance management.

● Work with JIRA and Qntrl for ticket resolution and task management.

Skills & Qualifications:

● 1-2 years of experience in a technical support role, preferably in a SaaS-based

company.

● Strong understanding of SaaS platforms and how they work.

● Problem-solving skills with the ability to diagnose and troubleshoot basic technical

issues.

● Excellent communication and customer service skills with a helpful and patient

approach.

● Ability to provide training and support to users related to MyOperator products.

● Familiarity with JIRA, ticketing platforms, or similar tools is a plus.

● Ability to follow structured processes and complete assigned tasks efficiently.

Why Join Us?

● Opportunity to work in a fast-growing SaaS company.

● Collaborative and supportive work environment.

● Hands-on experience with customer interactions and technical troubleshooting.

● Scope for learning and career growth in the tech support domain.

Dear Candidate,

We are urgently hiring Commercial Executive at Ahmedabad Location.

BU: Corporate

Requirement Name : Executive- Commercial

Domain Experience: Commercial

Experience: 5 to 9 Years

Requirement Status: Active

Location: Ahmedabad -WFO Only.

Open Positions: 1

Key Responsibilities:

Vendor and Partner Contracts:

• Draft, review, and negotiate vendor and partner contracts, ensuring favorable terms and compliance with legal requirements and company policies.
• Manage the PR to PO process, ensuring accurate and timely conversion of Purchase Requisitions (PR) to Purchase Orders (PO).
• Oversee contract execution, ensuring proper documentation and storage in alignment with company policies and legal standards.

Commercial Negotiations:

• Lead commercial negotiations with vendors and partners to secure mutually beneficial agreements, optimizing contract terms to maximize value and minimize risks.
• Conduct cost analyses to evaluate the financial impact of vendor and partner contracts, identifying opportunities for cost-saving and optimization.

Contract Strategy and Process Improvement:

• Develop and implement contract strategies that align with organizational goals, ensuring operational efficiency and risk mitigation.
• Identify opportunities to streamline contract processes and improve internal efficiencies in procurement and financial reporting.

Vendor and Partner Relationships:

• Foster strong, long-term relationships with vendors and partners, ensuring effective collaboration and addressing concerns promptly and professionally.
• Coordinate with vendors to ensure smooth and timely deliveries, payments, and resolution of issues.

Risk Management:

• Identify and assess risks associated with vendor and partner contracts, formulating strategies to mitigate such risks and protect the company’s interests.
• Ensure compliance with TDS, GST regulations, and other financial compliance requirements during vendor transactions.

Financial Accounting and Reconciliation:

• Manage and oversee financial reconciliation of vendor accounts, ensuring accuracy and consistency between purchase orders, invoices, and payments.
• Perform cash handling and reconciliation, ensuring financial transactions are accurately documented and aligned with company records.

Tally ERP 9.0 and Tally Prime:

• Utilize Tally ERP 9.0 and Tally Prime to maintain accurate financial records, manage purchase ledgers, and track payments and receipts.
• Ensure accurate data entry for purchase transactions, vendor payments, and inventory management within the Tally systems.

Inventory and Financial Reporting:

• Oversee the management of Inventory Management Systems (IMS), ensuring accurate tracking and reporting of stock levels, procurement, and deliveries.
• Prepare MIS reports and financial reporting on procurement activities, vendor payments, and overall financial health of the vendor relations.

Ledger Confirmation and Compliance:

• Perform regular ledger confirmations with vendors to ensure consistency and accuracy in accounts payable and receivable.
• Ensure adherence to financial reporting standards and compliance with applicable tax regulations (TDS, GST) in all vendor transactions.

Collaboration with Internal Teams:

• Collaborate closely with internal teams such as Legal, Finance, Sales, and Product Development to ensure smooth operations and alignment with overall business objectives.
• Provide expertise and guidance on contractual matters, including vendor negotiations, financial accounting, and reporting.

Regards,

Minakshi Soni

Talent Acquisition Executive-L2

Rigel Networks

Provide information of Products / Services / Offers to customers.

Handling inbound calls & outbound calls

Understand customer need

Solve customers query over the phone

• High School diploma or GED required 
• A minimum of 5 years’ experience designing and building scalable web based applications 
• Experience with RESTful web services, Java/Spring framework, NodeJS applications, React & Vue Frameworks 
• Strong relational database modeling and SQL experience (Oracle, MSSQL)f 
• Solid knowledge of testing principle and ability to build comprehensive test suite  
• Demonstrated UI design and UX sensibilities 
• Experience in scripting against Windows/Linux i.e. PowerShell, VB or Unix Shell Script, Python  
• Ability to coordinate the release/deployment process and versioning, code, configuration management 
• Experience with Git/Bitbucket and Opensource Tools and Agile methodologies 
• Experience leading software developers on development best practices as a technical lead 
• Experience with using JIRA (for defect tracking and for ITSM ticketing with Incident/Problem/Change)  

Job Responsibilities:

• Creating website layout/user interface by using standard HTML/CSS practices.

• Developing websites that are responsive, cross-browser compatible.

• Designing and managing the website back-end including database and server integration.

• Generating WordPress themes and plugins.

• Conducting website performance tests.

• Troubleshooting content issues.

• Conducting WordPress training with the client.

• Estimating development timings for individual tasks and new site builds.

• Co-ordinating with web designers to match visual design intent.

• Knowledge of code versioning tools like GIT.

• Working with debugging tools.

• Monitoring, reviewing and revising the performance of the live website.

Required Skills:

• Ability to build websites from scratch using WordPress.

• Proven experience in woo-commerce & supported plugins.

• Knowledge in creating website layout/user interface by using HTML, CSS, jQuery, JavaScript, PHP & MySQL.

• Good understanding of theme customization.

• Competent in creating and maintaining software documentation

• Good understanding of SEO principles and content management systems.

• Must have knowledge of database management, hosting website, email server configuration on both shared and VPS servers.

• Must be available for full time in office job in Thane.
• Must have relevant skills.

• Good hands-on experience in manual testing areas; systems, Integration, and end to end.
• Experience in test phases varying from requirement review, and test case creation through to specific execution, regression, user acceptance
• Experience in basic test reporting & strong defect management
• Experience in the use of a range of testing tools, e.g. Mantis, Jira, TestLink, etc.
• Hands-on experience in Automation Testing tool Selenium WebDriver
• Experience or Involved in using Automation Framework (Keyword, data-driven or hybrid, Cucumber)
• Strong in coding/scripting languages e.g. Java, VBScripts, or C#
• Strong Testing process concepts and overall testing lifecycle
• Able to assess/analyze Requirements and do automation feasibility study
• Preparing Test Environment to execute the test cases
• Analysing/Review the automated test scripts prepared by team members
• Executing automated test Cases in batch mode and reporting results to team/stakeholders

Micro services Lead: Experience: 7+yrs

Micro services Architect: Experience: 10+yrs

Micro service developer : Experience : 4+Years

Notice Period: Immediate to 15 Days.

Required skills : Java, J2EE with Microservices, Springboot, Spring cloud,Kafka,Redis,Nodejs, Any cloud

Amar Chitra Katha(ACK Alive) is launching a first of its kind learning program in the country for which we are inviting applications from interested people who would want to be a part of the team. Leo & Mike is the content, curriculum and operations partner for ACK Alive. You will be working closely with the Leo & Mike team as well as the Amar Chitra Katha team, which will be a one of a kind opportunity.

Role: Program Manager (Amar Chitra Katha Project)

Job Description

Who are we looking for?

We are looking for a Program Manager who can drive our programs across a maximum of 6 centers and ensure the seamless delivery of the programs in line with the organization’s objectives to the complete satisfaction of learners and their parents.

Duties/ Responsibilities:

The Program Manager will be responsible for 

• Effective implementation of program across 6 centers with regard to learner satisfaction,learning outcomes and parent satisfaction

• End to end training in content,learning system,operations and implementation

• Ensuring venue readiness in terms of room setup,material availability etc before the program starts and act as single point of contact for venue partner,parents and learners

• Coordinating kitting ,packing and transportation of materials to and from venues.

• Creating,Updating and maintaining a learner and parent database across all venues

• Creating schedules across venues and communicate the same to facilitators,parents,learners

• Rescheduling of classes at venues as required

• Observing the classrooms and documenting the observations for mentoring facilitators

• Conduct meetings with facilitators and teams to discuss the observations from classroom observation

• Collecting data/feedback from facilitators,learners,parents and classroom observations and loop it back to  Leo & Mike team for appropriate interventions in content and program improvement

• Initiating appropriate interventions wherever required with respect to learner and parent issues

• Managing the post sale communication to parents regarding the programs and communicating about learners to parents through the facilitators

     Requirements

• Bachelor's degree in any discipline

• Effective interpersonal and communication skills

• Sound knowledge on Project Management

• Proven experience to manage a team

• Problem Solving and troubleshooting skills

• A positive and proactive attitude

• Ability to take constructive feedback and work on it

• Proficiency in all Microsoft Office applications

     Details

• Compensation: Rs.40,000/- per month(6 month contract which may be extended)

• 1 paid leave per month

About Us       

ACK Alive (Amar Chitra Katha)

ACK Alive is a unique concept that brings alive the stories, the cultural learnings and the values that Amar Chitra Katha has always celebrated. The ACK Alive offers a wide range of learning programs to children that is rooted in Indian values and combined with modern skills to thrive in the 21st century. 

Amar Chitra Katha has been the first glimpse into our glorious heritage and culture for generations of Indians. Founded in 1967, today, Amar Chitra Katha (ACK) is a household name in India. Today, ACK is synonymous with the reinvention of quintessential Indian tales from the great epics, mythology, history, literature, oral folktales and many other sources.

Leo & Mike 

Leo & Mike is the content and curriculum partner for ACK Alive. Leo & Mike is a new-age learning company for 4 to 14 year old children. We create and facilitate after-school and summer camp programs where learning happens through interdisciplinary content, project-based activities and play. We work closely with parents, schools and other organizations with a similar mission while keeping children at the centre of everything that we do.