HR analytics

Title: Data Engineer II (Remote – India/Portugal)

Exp: 4- 8 Years

CTC: up to 30 LPA

Required Skills & Experience:

• 4+ years in data engineering or backend software development
• AI / ML is important
• Expert in SQL and data modeling
• Strong Python, Java, or Scala coding skills
• Experience with Snowflake, Databricks, AWS (S3, Lambda)
• Background in relational and NoSQL databases (e.g., Postgres)
• Familiar with Linux shell and systems administration
• Solid grasp of data warehouse concepts and real-time processing
• Excellent troubleshooting, documentation, and QA mindset

If interested, kindly share your updated CV to 82008 31681

About Company:

• Senior Engineer with a strong background and experience in cloud related technologies and architectures.
• Can design target cloud architectures to transform existing architectures together with the in-house team.
• Can actively hands-on configure and build cloud architectures and guide others.

• 3-5+ years of experience in AWS/GCP or Azure technologies
• Is likely certified on one or more of the major cloud platforms
• Strong experience from hands-on work with technologies such as Terraform, K8S, Docker and orchestration of containers.
• Ability to guide and lead internal agile teams on cloud technology
• Background from the financial services industry or similar critical operational experience
•  

About Us

We are an AI-Powered CX Cloud that enables enterprises to transform customer experience and boost revenue with our APIs by automating and analysing customer interactions at scale. We assist across multiple voice and non-voice channels in 30+ languages whilst coaching and training agents with minimal costs.

Problem we are solving

In comparison to worldwide norms, customer support in traditional contact centers is quite appalling, due to high number of queries, insufficient capacity of agents and inane customer support systems, businesses struggle with a multi-fold rise in customer discontent and bounce rate, resulting in connectivity failure points between them and customers. To address this issue, IITian couple Manish and Rashi Gupta founded Rezo's AI-Powered CX Cloud for Enterprises 2018 to help businesses avoid customer churn and boost revenue without incurring financial costs by providing 24x7 real-time responses to customer inquiries with minimal human interaction.

Responsibilities:

• Serve as the lead point of contact for all customer account management matters
• Build and maintain strong, long-lasting client relationships
• Negotiate contracts and close agreements to maximize profits
• Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
• Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
• Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
• Prepare reports on account status.
• Good knowledge of SaaS and IT sales.
• Collaborate with sales team to identify and grow opportunities within territory
• Assist with challenging client requests or issue escalations as needed

Requirements and skills

• Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role
• Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
• Solid experience with CRM software and MS Office (particularly MS Excel)
• Experience delivering client-focused solutions to customer needs
• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
• Excellent listening, negotiation and presentation abilities
• Strong verbal and written communication skills
• BA/BS degree in Business Administration, Sales or relevant field

Life at Rezo.AI

• We take transparency very seriously. Along with a full view of team goals, get a top-level view across the board with our regular town hall meetings.
• A highly inclusive work culture that promotes a relaxed, creative, and productive environment.
• Practice autonomy, open communication, growth opportunities, while maintaining a perfect work-life balance.
• Go on company-sponsored offsites, and blow off steam with your work buddies.

Srijan is hiring for the position of Senior JavaScript Developer (React & Node)

with a remote working option.

Skills Required:

• Minimum 3-5 years of experience as a Front-end Developer

• Possess Responsive/Mobile Design Skills

• Knowledge of Cross-Browser Development

• Knowledge of JavaScript frameworks like NodeJS, ReactJS etc.

• Worked on Front End Frameworks like Bootstrap

• Worked on markup languages like HTML, HTML5

• Worked on JavaScript, CSS, and jQuery

• Excellent knowledge of browser troubleshooting and debugging practices and techniques

• Knowledge of some SEO principles

• Knowledge of graphics software such as Adobe Suite, Photoshop, etc.

• Sense of ownership and pride in your performance and its impact on the company’s success

• Critical thinker and problem-solving skills

• Team player

• Good time-management skills

• Good interpersonal and communication skills

Technical Requirement

• Candidate should have some expertise on Magento 2.X
• Software programming for Magento 2.X to build extensions, widgets, custom integrations
• Strong understanding of the Magento 2.X System Architecture, Design, Theming, Functionality, Enhancements, Configuration.
• Create and customize Magento 2.X themes including templates, layouts, CSS, Javascript, and other components of the front end of a Magento 2.X site
• Uses the Admin Panel to implement design-related system configuration and modify the appearance of specific pages (for instance, CMS, categories, and products)
• Use Business Processes in Magento 2.X such as Structure of catalog, indexes, promotions, price generation logic, Architecture of checkout, payment/shipment methods, sales/order processing
• Good knowledge of MVC/PHP/Ajax. Jquery, Json

Responsibilities

• Will work with a team of test engineers to ensure the highest quality product delivery and define measurable metrics to gauge progress against objective QA goals.
• Set and drive expectations around quality for major releases grounded in solid customer impact and product understanding
• Understand how all elements of the system software ecosystem work together and develop QA approaches that fit the overall strategy
• Be responsible for development of test strategies and creation of appropriate test harnesses
• Oversee the development and execution of test plans and monitor and report on test execution
• Be a trusted partner for senior management to determine best solutions, help drive alignment and implement decisions throughout your team. 
• Generate and provide quality metrics for your area/application
• Collaborate with onsite managers on feature sprint planning and provide metrics on testing progress.
• Consistently maintain transparency with the work and identify potential risks during releases.

Basic Qualifications

• Bachelor’s degree in computer science, computer engineering or equivalent.
• 10+ years of industry experience.
• 5+ years of experience in hands-on testing and 3 years of experience as a manager.
• Experience managing senior test engineers
• Experience in Python
• Experience in automation testing
• Experience in managing resources and area ownership within a distributed and adaptable model.
• Strong knowledge in automated testing methods and technologies required, preferably with (Selenium, REST Assured, SoapUI)
• A solid engineering foundation indicated by a demonstrated understanding of product design, life cycle, software development practices, and support services.
• Experience with standard test, defect, and automation management tools such as HP ALM, JIRA, and Jenkins.
• As the team needs to develop continuous integration of the framework we are looking for someone with CI/CD Infrastructure experience.
• Proven track record to lead a team efficiently when working with tight deadlines across multiple projects while maintaining a balanced work environment.
• Experience coordinating teams across multiple sites and time zones
• Experience in delivering large releases to the customer through direct and partner teams.

Preferred Qualifications

• More than 3 years’ experience with scripting languages, such as Python.
• Experience with test automation tools and frameworks such as PyTest, Robot, and Postman.
• Experience with cloud environments such as GCP, AWS, and Azure.
• Experience with Kubernetes 
• Knowledge on testing open source applications
• Domain knowledge in Data Engineering.
• Strong organizational skills, ability to track multiple test executions.simultaneously and to be able to synthesize the results
• Experience in a SaaS environment that has an agile development process is a huge plus 
• Strong people management skills with a proven ability to hire and grow talented programmatic and user-level personnel
• Experience working closely with development and business teams to communicate problem impacts and to understand business requirements
• Experience in agile development methodologies with continuous integration

Skills: Node.js, React.js, MongoDB, Express JS, HTML, CSS, .

Requirements:

• Should have experience on Node.js and frameworks available for it, such as Express or StrongLoop. Preferably Express.
• Should have experience in building Rich UI components with React.js.
•  Should have hands on experience on MongoDB.  
• Strong understanding of JavaScript, its quirks and workarounds.
• Knowledge of ES6, ES7 and Object-oriented and functional programming.
• Understanding the nature of asynchronous programming and its quirks and workarounds.
• Should have experience in working on Linux (Ubuntu) Environment and basic linux commands.
• Proficient understanding of code versioning tools, such as Git.
• Good to have knowledge on Redis DB.
• Good understanding of browser rendering behavior and performance.
• Good to have exposure working in an agile development environment

We have a couple of levels in the customer service team from simply assisting customers in their pre-sales queries to solving their complaints at the highest escalations. Based on your work-ex and skill set, we offer salary & responsibilities;, some of them are mentioned here for better understanding.