Product Analyst

The L1 Application Support team is the first line of defense for all production-related customer issues.

Form: https://forms.gle/YCDLPZC7wD3isEYR7

Responsibilities

1. Incident Handling & Production Support

2. Escalation & Coordination

3. Monitoring & Alerts

4. Documentation & SOP Adherence

5. Customer Interaction

Requirements and Qualifications:

1. Minimum 1 year of experience as App support or product support
2. Basic understanding of APIs, JSON, request/response flow.
3. Understanding of HTTP, webhooks.
4. Ability to read logs and use monitoring tools.
5. Experience with Jira, Freshdesk, Zendesk, or similar ticketing tools.

About the Role

We’re building a centralized sales engine in Bangalore to drive outbound pipeline for a fast-growing SaaS product, Tivazo. We’re looking for a sales team lead who has done this before, built a small SDR/BDR team from scratch, run structured outbound into US, UK, and other English-speaking markets, and knows how to deliver results with high ownership.

What You’ll Do

• Lead, coach, and manage a team of 2 to 4 SDRs/BDRs targeting SMB and mid-market accounts in the US, UK, Canada, and Australia
• Own daily standups, outreach targets, pipeline hygiene, and performance reporting
• Execute and improve multi-channel outbound across cold email, LinkedIn, and cold calling
• Work closely with founders and product teams to deeply understand Tivazo’s ICP, value proposition, and objection handling
• Build and refine outbound playbooks, including sequences, scripts, and qualification frameworks such as BANT or MEDDIC-lite
• Manage lead lists using Apollo, run email sequences via Instantly or Smartlead, and support LinkedIn outreach through tools like HeyReach
• Report weekly pipeline metrics to founders with honest analysis and clear next steps
• Hire and onboard additional SDR/BDR profiles as the team scales

What We’re Looking For

• 4+ years of B2B SaaS sales experience, with at least 1 to 2 years in a team lead or senior SDR/BDR role
• Proven track record running outbound campaigns into US, UK, or Australian markets
• Strong command of English, both written and spoken, with client-facing quality
• Hands-on experience with tools like Apollo, HubSpot, Instantly, Smartlead, or similar outbound tools
• High ownership mindset, you care about revenue and pipeline quality, not just activity volume
• Comfortable working in a fast-moving startup with limited process and high autonomy
• Experience in workforce productivity, HR tech, employee monitoring, time tracking, payroll-adjacent tools, or remote team software is a strong plus

Compensation

• Competitive fixed salary, discussed during the interview process
• Performance bonus tied directly to revenue generated, when deals close and revenue lands, you share in the outcome
• Clear progression path as the team scales

Why Join

• First leadership hire, you help shape the outbound culture, not just execute it
• Work directly with founders and senior leadership in Bangalore
• Sell a product with clear value for modern teams managing productivity, time tracking, and team performance
• Coworking base in HSR Layout with a team that moves fast and values ownership

About UpSolve:

We built and deliver complex Al solutions which help

drive business decisions faster and more accurately. We

are a typical Al company and have a range of solutions

developed on Video, Image and Text.

About Role:

Interact with business leaders to understand

requirements.

Manage client onboarding and solution deployment.

Keep track of commitments and ensure in-time

delivery

Organize and execute regional channel partner

connects and propose networking events with them

Develop and execute outreach strategy for targeted

real estate channel partner firms for the relationship

management

Network with key contacts within the related industries

to expand the contact base

About You:

Minimum C1 English level

Proven experience managing teams

Ability to work in a dynamic and fast changed

environment

A metrics driven mindset with a strong

t wl a stong analytical

approach

Strong customer references

Experience building organisations and training top

talent

Strong communication and interpersonal skills to build

sustainable relationships

Location: Mumbai

Key Responsibilities:

• Identify, contact, and manage vendors to ensure timely procurement of materials.
• Generate and process Requests for Quotations (RFQs); coordinate vendor confirmations and responses.
• Create and manage Purchase Orders (POs) and Proforma Invoices (PIs) with accuracy.
• Monitor inventory levels and coordinate material availability to prevent shortages or excess.
• Maintain accurate documentation of procurement records—contracts, invoices, delivery notes, and orders.
• Conduct quality checks during incoming inspections to ensure material compliance and standards.
• Coordinate with vendors for quality certificates, compliance documents, and regulatory adherence.
• Collaborate closely with internal engineering, production, and finance teams to align procurement activities with project goals.

ROLES & RESPONSIBILITIES:

• A thorough study of the brand, its values, deliverables, upgrade systems and good communication skills with the client is required.

• A thorough study of the existing product list and their materials is required.

• Management of front desk operations & point of sales

• Receive and respond to customer enquiries as required

• Acquire a thorough understanding of Key customer needs and requirements

• Identify business opportunities by identifying prospects and evaluating their position in the industry; researching and analyzing sales options.

• Engagement in Strategic Planning of Sales and BD

• Setting up meetings with the prospective clients

• Presenting product/ service demonstrations to the client

• Establishing new business links

• Seek new opportunities through networking, cold calling, and social media channels

• Expand the relationships with existing customers by continuously proposing solutions that meet their requirements

• Custom orders or modifications: If there are any requests to personalise the size / material / module / design of an existing product, all the details must be coordinated with the support of the Product

• Design Head (PDH). All inputs need to be communicated with the client, keeping the PDH in Email CC. All finalised details must be thoroughly mentioned in the email and the Proforma invoice before payment confirmation

• Organise to send swatches when asked by clients. All the swatches need to be tagged with the correct coding that is registered by both parties (Client and Design studio)

• Prepare Proforma Invoice as per finalised requirement in the standard software used by the company.

• Ensure all client records are well maintained, accurate and current.

• Organise for payments, provide necessary information and make sure for timely sales. Keep accounts department informed and in email CC at all times.

• Ensuring payment and cash transaction are carefully managed for accuracy and consistency.

• Communicate sales with accounts department and OM at all times.

• Send order confirmation email (As per draft) once the payment is cleared. All such details to be confirmed with OM before sending

• Details will be > Estimated production time, and tentative Delivery date > Shipping time frame > Details with regards to any changes in order before xxx time

• Delivery confirmation email: All necessary information to be gathered from client (As per draft)

> Billing details (Name, address, GST no)

> Shipping details (Name, address, contact person who will receive the consignment)

> Information for Unloading of material

> Width for entry of big sized tempo through the lane / entry gate > Alloted space for parking, and unloading of material, distance to the elevator . staircase

> Floor no / number of flights for stairway

> Availability of service elevator OR Availability of Passenger elevator

> Width of Staircase. Furniture placement guidance / actual space for to keep material.

> Update Client for scheduled timings and any other important communication.

> Keep the client informed if there are any delays with the order, or schedule the exact delivery date in accordance to their availability.

Post Delivery:

• Update from client post delivery and acceptance of goods. Logistics Incharge, SM & OM to be informed of the status of the delivery. Any update or details to be immediately communicated via email to keep record of the conversation.

• Any mishaps or grievances to be addressed by email followed with the necessary acton / solution after consulting with the OM.

• After Sales Service: Thank you email - stating Warranty details

• Assembly Booklet and arrange a video call for assembly assistance, if required.

• Returns & Damages.

• Resolve any complaints, additional requirements post delivery

of goods. All information to be communicated to the necessary department. Any rework, design update, product replacement to be communicated with the OM & OP and PDH. Commitments and solution to be addressed only after approval of the OM.

• Maintaining files and filing system

• Completion of administrative tasks as assigned by Office Manager

• A big part of your job involves gathering and analysing data to help you understand your customer base and coming up with suggestions for improving the existing strategy.

• Identifies product improvements or new products by remaining current on industry trends, market activities, and competitors.

• Take feedback from customers and share it with support teams

• Prepares reports by collecting, analyzing, and summarizing information.

• Maintains quality service by establishing and enforcing organization standards.

• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.

• Contributes to team effort by accomplishing related results as needed.

• Liaise with other managers to plan future development and strategies for the overall growth of the company.

• Designing engaging and responsive landing pages
• Optimising sites for maximum speed and scalability
• Liaising with back-end developers to ensure web and app logic is properly integrated
• Ensuring website function and stability across devices i.e. desktop, mobile, tablet
• Working with marketing and research teams to incorporate brand elements and relevant market research findings into website
• Providing internal support and external customer service throughout the build and launch process of the website

Skill Required:

• HTML5, CSS3, 
• Javascript and jquery elements
• Bootstrap 
• WordPress, Drupal, Joomla
• Graphic Designing
• Photoshop
• Illustrator

We are hiring for Salesforce Community Cloud

8+ years of experience

3 yrs experience in Salesforce Community development.

Expert in Lightning component development

Should be able to set up and manage communities

Should be able to customize Communities

Should have experience on salesforce Integrations

Should some exposure to Mulesoft Any point Platform

Collaborating with the client to understand their business objectives and shepherding them through the intricacies of the Salesforce platform. Analyze and review of business, functional, and technical requirements

Design and create application architecture and develop solutions that achieve the customer’s objectives that are secure, scalable and maintainable; translating business requirements into systems, services, and solutions. Implementing automation to improve processes

Participate in project team meetings and communicate effectively with business and technical team members and stakeholders, include across team and organizational boundaries

Reporting project status as required

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