Data Analyst- Marketing

Job Title: Customer Service Representative – Healthcare – FEMALE

Location: Vasanthnagar, Bangalore (Female, Onsite, Full time)

Department: Customer Service

Reports To: Operations Manager

About Miror

Miror is India’s leading FemTech platform transforming how women experience peri-menopause and menopause. In just a year, we’ve built India’s largest menopause-focused WhatsApp community, partnered with the National Health Mission and the Indian Menopause Society, and launched category-defining nutraceutical products and digital health services. Our app blends science and technology—offering personalized care pathways, symptom tracking, diagnostic links, games, AI-powered chat, expert consultations, and more. We're proud recipients of the Innovation in Menopause Care award at the Global Women’s Health Innovation Conference 2024 and are rapidly scaling toward our $1B+ vision. Learn more: www.miror.in

Summary

We are seeking a motivated, customer-focused professional to join Miror Therapeutics Pvt. Ltd. as a Customer Service Representative. The ideal candidate will be responsible for handling customer interactions, supporting patients, and promoting Miror’s healthcare products and services with empathy, efficiency, and professionalism.

Key Responsibilities

·        Handle inbound calls and make outbound calls to prospective and existing customers/patients to promote Miror’s healthcare products and services.

·        Provide accurate and detailed product information, address customer queries, and deliver high-quality service with empathy and understanding.

·        Communicate with customers through phone calls, WhatsApp, email, and SMS.

·        Execute and manage WhatsApp and email marketing activities.

·        Record, update, and maintain accurate customer information, interactions, and feedback in the system.

·        Follow up with customers to ensure satisfaction and support patient engagement.

·        Collaborate with internal teams to ensure smooth communication and customer experience.

Requirements

·        Bachelor’s degree in any discipline; candidates with healthcare-related qualifications or experience will be preferred.

·        3–5 years of experience in customer service, inbound/outbound calling roles; healthcare industry experience is highly desirable.

·        Strong verbal and written communication skills with persuasive ability.

·        Proficiency in MS Office and basic computer applications.

·        Customer-oriented mindset with strong problem-solving skills.

·        Ability to multitask and work in a fast-paced environment.

Key Skills

·        Customer Service Excellence

·        Healthcare Product Knowledge

·        Strong Communication & Relationship Management

·        Empathy, Patience, and Active Listening

·        Attention to Detail

·        Time Management

Why Join Us?

·        Work at the intersection of healthcare, community, and technology

·        Directly impact the lives of women across India and beyond

·        Flexible work environment and collaborative team

·        Opportunity to grow with a purpose-driven startup

How to reach me?

Message me here

Check us out on – www.miror.in

Best Regards,

Indrani Dutta

Senior HR Manager

www.miror.in

• Candidate should have minimum 20 years of experience in project execution and delivery within the interior fit-out or design & build industry.
• Proven track record of managing large-scale projects and business units with at least 1000 Cr. P&L responsibility.
• Strong understanding of design & build project lifecycles, from concept to handover
• Excellent leadership, communication, and stakeholder management skills.
• Ability to travel extensively to oversee projects across different regions.
• Identify project risks and implement mitigation plans proactively

Candidates with Strong experience of Design & Build industry from concept to handover the project will be applicable for this role. 

It will be a 5.5 days working (Alternate Saturdays off)

Profile: Senior .NET Developer

Location: Remote

Years of experience: 4-9 Years

The Role

We're looking for talented .NET Developers to join our development team as individual contributors. You'll architect and build enterprise-grade microservices for global clients, working on high-performance applications deployed in containerized environments.

What You'll Do

• Design and develop scalable .NET microservices for enterprise client projects
• Build robust Web APIs with comprehensive error handling, validation, and security measures
• Write unit and integration tests to maintain high code quality standards
• Create portable solutions deployable across diverse client environments
• Collaborate with cross-functional teams and engage directly with client stakeholders
• Optimize application performance and implement effective caching strategies
• Participate in code reviews and uphold coding best practices

Must-Have Skills

Core .NET Expertise:

• 4+ years production experience with .NET Core 3.1+ / .NET 5+ and C# 8+
• Strong hands-on experience with ASP.NET Core Web API and Entity Framework Core
• Proven track record designing and implementing RESTful web services
• Solid understanding of SOLID principles, Dependency Injection, and Repository pattern
• Experience with unit testing frameworks (xUnit, NUnit, MSTest) and mocking (Moq)

Microservices & Deployment:

• Hands-on Docker experience for containerizing .NET applications
• Understanding of microservices architecture, service decomposition, and distributed systems
• Configuration management and environment-agnostic design
• NuGet package management expertise

Good-to-Have Skills

• Advanced frameworks: .NET 6/7/8, Minimal APIs, gRPC, SignalR
• Cloud platforms: Azure, GCP, or Alibaba Cloud services
• Container orchestration with Kubernetes
• Message brokers: Azure Service Bus, RabbitMQ, Kafka
• CI/CD pipelines: Azure DevOps, Jenkins, GitHub Actions
• Monitoring tools: Application Insights, Serilog, Prometheus
• Experience with both SQL (PostgreSQL, MySQL) and NoSQL (MongoDB, Cassandra) databases
• Background in service-based organizations with client-facing roles

Key Responsibilities

• Design and execute test plans for web-based features and APIs
• Identify, document, and track bugs through resolution using issue tracking tools
• Collaborate with engineers and product managers to define test strategies and acceptance criteria
• Perform manual and automated testing to ensure functionality across browsers and devices
• Contribute to the development of automated test suites for regression and smoke testing
• Ensure adherence to quality standards across the development lifecycle
• Participate in sprint planning, backlog grooming, and QA sign-off processes

Qualifications

• Bachelor’s degree in Computer Science, Engineering, or a related field (or equivalent experience)
• Experience testing modern web applications in an Agile environment
• Familiarity with testing tools such as Cypress, Playwright, Selenium, or similar
• Understanding of browser dev tools, HTTP, and basic API testing (e.g. Postman)
• Strong analytical and documentation skills
• Excellent communication and collaboration abilities
• Ability to work independently and manage time effectively in a remote setting
• Experience with software testing methodologies and techniques
• Knowledge of test management tools, such as Jira or TestRail
• Experience with SQL and basic database concepts
• Good analytical and problem-solving skills
• Excellent written and verbal communication skills

Nice to Have

• Experience with automated test pipelines (CI/CD)
• Familiarity with Git-based workflows
• Exposure to performance and load testing tools
• Experience with bug tracking systems such as Jira, Linear, or ClickUp
• Understanding of accessibility and usability testing practices

About Us 

Rezo.ai is an AI-Powered Contact Centre that enables enterprises to enhance customer experience and boost revenue by automating and analyzing customer agent interactions across multiple channels including voice, email, chat/WhatsApp, and social, at the required scale, whilst training agents with minimal costs 

How do we do it 

Rezo’s AI-Powered contact center leverages ground-breaking technologies in AI, ML, ASR, NLP, RPA, and predictive intelligence to transform customer experience and reduce costs by automating, analyzing social media, whilst coaching them.

Overview

Providing leadership in the information security space, helping ensure ISO and GDPR certification, and establishing, maintaining, and enforcing our security policies. Working closely with our business and technology teams to ensure awareness and adherence to the policies and procedures established.

To ensure that the security solutions being designed and delivered are aligned with the enterprise security architecture, supporting the transition of the security architecture from its current to its planned future state.

To lead and provide strategic oversight to ensure and assure the beneficial and cost-effective security change across key accounts, through the evaluation of business strategies and requirements providing advice, guidance and assurance.

Role & Responsibility

• Provide security advice and guidance to business and delivery teams ensuring solutions are consistent with the enterprise security roadmap whilst balancing business values and security risk.
• Recommend changes to IT systems to bring them into compliance with security policy, standards, blueprints and roadmaps.
• Influence stakeholders to adopt architecturally sound approaches to the management of risk.
• Advise on the translation of business requirements into secure IT solutions and migration roadmaps.
• Preparation and documentation of standard security operating procedures and protocols
• Recommend technical solutions and new security tools to help mitigate security vulnerabilities and automate repeatable tasks
• Advise on alternate solutions and countermeasures to mitigate identified information risks.
• Provide assurance that identified solutions or countermeasures mitigate identified information risks.
• Write comprehensive reports including assessment-based findings, outcomes and propositions for further system security enhancement
• Implements security improvements by assessing the current situation; evaluating trends; anticipating requirements.
• Keeps users and businesses informed by preparing performance reports; communicating system status, and owning security incidents when they arise.

Technical Skills Required

• Proven experience in the design, implementation and operation of scaled IT security services and capabilities, ideally within a large government organization or complex large-scale multi-supplier organization.
• Strong technical aptitude and exposure to ISO 27001 or similar-based security policies and standards.
• Excellent communication skills, with the ability to articulate complex technical issues into business-focused terms and communicate with Stakeholders.
• Knowledge of GDPR, its business implications and the merits of various technical approaches
• Expertise in IT security risk in a business context
• Exposure to web application security and penetration testing.
• Exposure to securing the software development life cycle and to project management disciplines.
• Excellent organizational and technical documentation skills.
• Strong understanding of Information Security including threats, attacks, and vulnerability management.
• Deep understanding of secure development practices, with practical experience of cyber security, privacy protection, cloud security, identity management, situations awareness, protective monitoring, security operations, risk management and reporting.

JD –

Notice period - Immediate to 15 days

Exp – 5- 10 yrs.

• of 3+ yrs. working as HDE HRMS Functional consultant
• with Implementation / upgrade / user coordination
• with payroll is added adv.
• Excellent communication skills
• Excellent customer facing skills
• Well versed with JDE functionalities

• Identifying, qualifying, and securing business opportunities; coordinating business generation activities; developing customized targeted sales strategies
• Building business relationships with current and potential clients
• Understanding client needs and offering solutions and support; answering potential client questions and follow-up call questions; responding to client requests for proposals (RFPs)
• Creating informative presentations; presenting and delivering information to potential clients at client meetings, industry exhibits, trade shows, and conferences, to grow business
• Creating and maintaining a list/database of prospect clients; maintaining a database of prospective client information
• Cold calling; making multiple outbound calls to potential clients; closing sales and working with the client through the closing process
• Meeting all quotas for cold, active, inactive calls, appointments, and interviews; meeting or exceeding annual sales goals
• Maintaining a pipeline of all sales administration using appropriate CRM software
• Collaborating with management on sales goals, planning, and forecasting; maintaining short- and long-term business development plans  

• Experience with lead generation and prospect management
• Excellent verbal and written communication skills; the ability to call, connect, and interact with potential customers
• Persuasive and goal-oriented
• Possesses an energetic, outgoing, and friendly demeanor
• Able to professionally and confidently communicate with C-Level Executives
• High school degree or equivalent
• Four years of cold calling experience; previous experience in an outbound call center, inside sales experience, or related sales experience; knowledge of sales process from initiation to close
• Excellent analytical and time-management skills
• Demonstrated and proven sales results
• Ability to work independently  and achieve targets