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Job Description

• Workshop Planning: The ability to design and structure the workshop effectively, including setting objectives, creating agendas, and selecting appropriate activities or exercises.
• Time Management: Keep workshops on track, ensuring discussions stay focussed, and that all key topics are covered within the allocated time.
• Group Dynamics Management: Managing different personalities in the room, ensuring active participation from everyone, and resolving conflicts or dominant voices in discussions.
• Guiding Conversations: Leading discussions in a way that helps participants focus on business goals, challenges, and user needs without going off-topic or into irrelevant details.
• Understanding Business Needs: Listening attentively to identify the underlying business problems, goals, and constraints customers face.
• Empathy: Demonstrating an ability to understand the customer’s perspective, challenges, and concerns, and responding thoughtfully.
• Clarifying Questions: Asking insightful, clarifying questions to dig deeper into customer feedback and gain a fuller understanding of their business.
• Clear Explanation: Being able to explain design concepts, processes, and technical ideas in simple, non-jargon language that aligns with the business's understanding.
• Verbal and Visual Communication: Using both verbal explanations and visual aids (e.g., diagrams, sketches, or prototypes) to convey ideas effectively.
• Presenting Ideas: Confidently presenting information, summarising key points, and ensuring that clients understand the value of design thinking in solving their business challenges.
• Understanding Business Goals: The ability to comprehend the customer’s industry, market position, competition, and long-term goals to tailor the design solutions accordingly.
• Synthesising Information: The ability to take large amounts of input from different stakeholders and distill it into clear insights, key problems, and actionable objectives.
• Building Trust: Establishing a rapport with clients and making them feel comfortable sharing information about their business, challenges, and goals.
• Managing Tensions: Skilfully navigating tense or difficult conversations and maintaining a constructive, solution-oriented atmosphere throughout the workshop.
• Showcase: Showcase your work internally to the design team and other stakeholders.
• Team & Mentorship: Should be a team player and help/guide others when needed.

Requirements

• Visual design: Exceptional user interface design skills with a deep understanding of color theory & layouts and how they influence decision making.
• Motion Design: Good understanding of motion design and hands on experience with Lottie animations.
• Graphics design: Should know where to use what graphics and also use AI tools to when needed.

Tools - Adobe suite, Figma

Responsibilities:

• Collateral Development: Create compelling marketing collateral using PowerPoint presentations that communicate our brand, products, and services.

• Market Research for Collaterals: Conduct research to gain insights into market trends, customer behavior, and competitors, with a focus on aligning marketing collaterals with our company's materials while maintaining consistency with our existing brand materials.

• Visual Design: Utilize Adobe Creative Cloud tools, Canva, and PowerPoint to design visually appealing graphics, images, and visuals for marketing materials.

• Communication: Maintain effective communication with consultants from various regions, ensuring a smooth exchange of ideas and information. Excellent written and verbal communication skills are essential.

• Social Media: Support our social media presence and engage with our audience. This includes supporting the sharing of content, responding to messages, and monitoring social media performance.

• Stakeholder Management: Develop and nurture relationships with key stakeholders, both internal and external, to ensure alignment and collaboration on marketing initiatives.

• Administrative Tasks: Perform various administrative tasks related to marketing, including but not limited to email communication, document organization, and file management.

• Time Management: Efficiently manage your time to meet project deadlines, even in high-pressure situations. Prioritize tasks effectively to ensure smooth project execution.

• Adaptability: Be a versatile team player willing to take on various roles and responsibilities as needed. Embrace change, and proactively learn and adapt to new processes and technologies.

What will I be doing?

As the UX Lead, focused on our Core Experience area, you will define a cohesive strategy and deliver cross-team, multi-phase projects from concept through implementation.

You need to lead an existing team that will be focused on creating a simple, easy-to-use, and best-in-class experience for our users. You'll lead a team of 4-5 product designers not only by means of their product work, and you'll also be a coach and foster their career development

You'll work cohesively with the leadership and engineering team.

Roles and Responsibilities:

• Analyze the product’s present UX pitfalls, optimization, and growth opportunity or the impact of a user problem and then help tune the project scope accordingly with the product partners
• Understand frequency of usage and the relative importance of a feature/experience, and how it fits into the complete product
• Rationally narrow down to a design recommendation with a strong focus on short-term and long-term implications of the choice Independently deliver high-quality visual design work and support the production with the engineering partners
• Write relevant front end code (HTML, CSS)

What Skill do I need? 

• We emphasize proof of work more than your credentials. Lead and support key design projects
• Relevant work experience of 5+years (preferably in a start-up space) 
• Demonstrated experience leading multidisciplinary UX/Product design teams to deliver high-quality projects at scale
• Proficient in Sketch, XD, Photoshop, Illustrator, or other design tools 
• Has experience working in AGILE methodology
• Knowledge of current UX best practices, including user research and accessibility across mobile and web

Opportunity

Work on improving the flows and overall architecture of the core product at OneCard and OneScore. 

What you will do:

• Execute all product design flows and visual design stages from concept to final hand-off to engineering.
• Conceptualize original mobile design ideas that bring simplicity and user-friendliness to complex roadblocks.
• Create seamless navigation flows and architecture to improve discoverability, engagement and conversions. 
• Leverage user testing to make product improvements.
• Participate in contributing ideas, updates, and product development areas to the team.

Experience Range: 

Proven 2-3 years of work experience as a Product Designer. Must have worked on digital products. Familiar with user research practices. Having worked in the app product space is a huge plus. 

Technical Expertise:

• Demonstrable Product design skills with a strong portfolio is a must.
• Proficiency in Adobe XD, Illustrator and Figma is a must.
• Design eye-catching mobile app experiences for our app experiences.
• Ability to solve problems creatively and effectively.
• Be able to work in a cross-functional team as well as independently solve UX-related problems.
• Up-to-date with the latest Mobile app trends, techniques, and technologies.
• BS in Human-Computer Interaction, Interaction Design, or Visual Arts is a plus.