Enterprise Account Manager

SALES REPRESENTATIVE | VOICE PROCESS | USA

Job Description:

• Communicate with US customers via email, chat, and phone.
• Quickly search for customer requirements in the live inventory.
• Assist customers in placing orders and process sales over the phone.
• Negotiate with customers & achieve assigned sales targets.
• Provide order updates, and collect feedback.
• Typing Speed: Minimum 25-30 WPM

Candidate Requirements:

• International accent or experience in international voice processes
• Strong multi-tasking skills and a willingness to learn
• Previous experience in sales and negotiation skills
• Proven ability to meet targets

Details:

• Shift: Night Shift (8 PM to 5 AM or 9 PM to 6 AM)
• Working Days: Monday to Friday (5 days)
• Work Mode: On-site at Madhapur Work from Office
• Joining: Immediate joiners preferred
•  Experience 0-3 years in the International voice process only
•  Salary 2-6 LPA & other incentives

Position: Backend Developer - MERN - GraphQL

Location: Surat, Gujarat

Company: Glazer Labs

Overview: As a Backend Developer at Glazer Labs, you will be at the heart of our technical team, responsible for designing, developing, and maintaining the server-side logic of our engagement platform for the gaming community. Your expertise will ensure the seamless integration of front-end elements, robust performance, and high scalability, contributing to a world-class user experience.

Key Responsibilities:

• Server-Side Development: Architecture Design: Design and implement scalable and efficient server-side architecture using Node.js and Express.js. Database Management: Develop and maintain databases, ensuring data integrity, security, and optimal performance using MongoDB or other relevant databases. API Development: Create and maintain RESTful and GraphQL APIs to support various frontend functionalities and third-party integrations.
• Performance Optimization: Scalability: Design and implement solutions to ensure the application can scale efficiently to handle increasing user loads. Load Balancing: Utilise load balancing techniques and tools to distribute traffic effectively across multiple servers. Caching: Implement caching strategies using Redis, Memcached, or similar technologies to enhance application performance and reduce latency.
• Security Implementation: Data Security: Ensure robust security practices, including data encryption, authentication, and authorization mechanisms to protect user data. Vulnerability Management: Regularly conduct security audits and vulnerability assessments, implementing necessary fixes and improvements. Compliance: Ensure compliance with industry standards and regulations, such as GDPR, to maintain user trust and legal integrity.
• Integration and Collaboration: Third-Party Integrations: Integrate third-party services and APIs, such as payment gateways, social media platforms, and analytics tools. Cross-Functional Collaboration: Work closely with frontend developers, mobile app developers, product managers, and UX/UI designers to ensure seamless integration and functionality. DevOps Collaboration: Collaborate with DevOps teams to automate deployment processes, monitor server performance, and implement CI/CD pipelines.
• Code Quality and Best Practices: Clean Code: Write clean, maintainable, and well-documented code following best practices and coding standards. Code Reviews: Conduct thorough code reviews, providing constructive feedback and ensuring adherence to coding standards. Testing: Implement comprehensive testing strategies, including unit tests, integration tests, and end-to-end tests, using tools like Mocha, Chai, or Jest.
• Monitoring and Maintenance: Monitoring: Implement and manage monitoring tools like New Relic, Prometheus, or Grafana to track server performance and uptime. Logging: Set up and manage logging solutions to monitor application health and troubleshoot issues efficiently. Incident Response: Develop and maintain incident response protocols to ensure rapid resolution of production issues and minimal downtime.
• Data Management: Database Design: Design efficient database schemas and ensure optimal indexing and query performance. Backup and Recovery: Implement robust backup and disaster recovery strategies to safeguard data. Data Analysis: Collaborate with data analysts to provide necessary data access and support data-driven decision-making.
• Continuous Improvement: Skill Enhancement: Stay updated with the latest trends and technologies in backend development, continuously improving your skills and knowledge. Knowledge Sharing: Participate in and contribute to knowledge-sharing sessions, workshops, and mentoring programs. Innovation: Explore and implement innovative solutions to enhance the backend infrastructure and overall application performance.

Qualifications:

Experience: Minimum 3+ years of experience in backend development, with a strong focus on Node.js, Express.js, and MongoDB. Proven experience in designing and implementing scalable, high-performance server-side architectures.

Technical Skills:

Node.js/Express.js / GraphQL Expertise: Strong proficiency in Node.js, GraphQL and Express.js, including asynchronous programming and middleware.

Database Management: In-depth knowledge of MongoDB and experience with other databases (SQL or NoSQL).

API Development: Experience in designing and implementing RESTful and GraphQL APIs.

DevOps Practices: Familiarity with CI/CD pipelines, containerization (Docker), and cloud services (AWS, Azure, or GCP).

Security Practices: Strong understanding of web security principles and best practices.

Testing Frameworks: Proficiency with testing frameworks and tools for backend development.

Soft Skills:

Problem-Solver: Strong analytical and problem-solving skills, with a proactive approach to identifying and resolving issues.

Detail-Oriented: Attention to detail and commitment to delivering high-quality, reliable backend solutions.

Team Player: Ability to work effectively in a collaborative team environment.

Effective Communicator: Excellent verbal and written communication skills, with the ability to articulate technical concepts to non-technical stakeholders.

Education: Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.

By joining Glazer Labs, you will have the opportunity to shape the backbone of our engagement platform for the gaming community, leveraging your expertise to build a robust, scalable, and high-performing backend infrastructure. Your contributions will be pivotal in delivering an exceptional user experience and driving our product forward.

Job Requirements

• Minimum of 6 months – 2 years experience in Search Engine Optimization (SEO)
• Proficiency in MS Excel, PowerPoint, and Word 
• Experience working in an SEO agency would be an added advantage
• Experience with website analysis using a variety of analytics tools including Google Analytics, SEO Majestic as well as internal reporting tool
• Experience working with popular keyword tools (Google, WordTracker, Keyword Discovery, etc) 
• Desired: Knowledge of HTML/CSS and website administrations
• Should possess excellent communication skills
  
  

Job Descriptions

• Perform keyword research in coordination with business objectives to optimize existing content and uncover new opportunities
• Provide SEO analysis and recommendations in coordination with elements and structure of websites and web pages
• Provide recommendations and execute strategies for content development in coordination with SEO goals – general and keyword specific 
• Administer search engine programs (XML sitemaps and webmaster tools) for purposes of diagnostic reporting
• Help to create and support marketing content to socialize and use for social media purposes (e.g. customer videos briefs, customer case studies, blog posts, posts from analysts and customers)
• Implement link-building campaigns in coordination with SEO goals
• Assist in the development and execution of communication/content strategies via social communities in coordination with SEO goals
• Keep pace with SEO, search engine, social media and internet marketing industry trends and developments
• Operationally strong with regular content updates, blogging, website analysis, and more.
• Monitor and administer web analytics dashboards, reports and key reporting tools, and point out key areas of importance in accordance with the goals
• Monitor and evaluate search results and search performance across the major search channels 
• Communication to team and management on project development, timelines, and results
• Work closely with the other team members to meet the goals

Responsibilities :

• Design and write lots of bug-free, efficient, scalable, and reusable code
• Developing front-end architecture and ensuring responsiveness of the application
• Work across the full stack, building highly scalable products that enable positive user experiences and measurable business growth. 
• Working on refactoring the current codebase and determining the root cause for the most complex software issues and developing practical, efficient, and permanent technical solutions
• Optimizing backend services to scale for a few hundred concurrent users
• Develop APIs and scripts using backend programming languages like Node.js and Nest.js 
• Dockerizing different services and automating our AWS infrastructure provisioning steps
• Design and implementation of continuous integration and deployment. 
• Determine process improvements, and best practices, and develop new processes
• Mentor and coach other software engineers
• Integrating with third-party APIs and existing frameworks.
• Ensuring responsiveness of applications and writing maintainable, scalable, and unit-testable code. Be passionate about the long-term stability, scalability, and reusability of shared components.
• Implement new requirements, handle change requests, and fix bugs for different releases. Deliver a high-quality and functioning code.
• Integrating solutions to enterprise software and legacy software
• Actively Participate in sprint ceremonies and work towards continually improving the process
• Prioritizes tasks and keeps manager up to date on status and roadblocks
• Help the junior engineers to unblock them and guide them on best design practices. Help in code reviewing on a regular basis
• Prepare thorough technical documentation which can be used by other engineers
• Stay up to date with new technologies and determine how to incorporate these into future platform capabilities

Requirements:

• Minimum 4-8+ years of overall experience developing B2B SAAS products 
• 3+ years of Experience working on React.js and its core principles
• Bachelor's degree in Computer Science or a related field
• Hands-on experience with Node.js and Express.js including state management like Redux
• Good understanding of NestJS, Next.JS, Tailwind CSS, Server-Side Rendering, Storybook/Bit, Bootstrap, and Material UI.
• Thorough understanding of modeling and scaling databases like MongoDB, DynamoDB or Firestore
• Deep understanding of object-oriented JavaScript and design principles and standards
• Hands-on experience in UI optimization best practice implementations
• Understanding of Serverless architecture like Lambda or Google Cloud functions
• Significant experience in developing high-performance, distributed, and scalable applications with container deployment (Docker and Microservices)
• Well-versed with collaboration, and Testing tools like Git, Swagger, and Cypress
• Proven experience with unit testing, integration testing, and end-to-end testing.
• Knowledge of open-source technologies and common front-end development tools such as Babel, Webpack, NPM, PNPM etc.
• Knowledge of modern authorization mechanisms, such as JSON Web Token
• Knowledge of Nginx and AWS services like S3, and EC2 will be helpful

Preferred Skills:

• Exposure to Terraform, GItlab CI/CD, and GitOps is a plus
• A keen eye for UX has experience building complex B2B applications
• Comfortable working in a dynamic startup environment where experimentation is one of the most common practices for product innovation and improvements
• Basic understanding of the Figma Tool and app development via React Native
• Good experience with deploying applications on AWS & DevOps

Nice to Have:

• Great learning attitude and eagerness to take ownership
• Passionate personality with great enthusiasm for life outside of work
• Critical thinker and a problem solver who has a sense of urgency and wants an interesting job that pushes you out of your comfort zone.
• An innovator who is inspired by the endless ways in which everything we do can always be improved
• High-energy personality, with a strong and demonstrable work ethic

What we Offer:

• Competitive salary 
• Health Insurance
• Remote working environment
• Workday Swap
• Learning Culture

Job Description

The ideal candidate is a self-motivated, multi-tasker, and demonstrated team-player. You will be a responsible developer helping our clients, either developing new products or enhancing products. You should be able to contemplate and communicate as much as possible!

Responsibilities

• Writing clean, maintainable, desired quality, desired performing code.
• Develop and support software including applications, database integration, interfaces, and new functionality enhancements
• Coordinate cross-functionally to ensure project meets business objectives and compliance standards
• Support test and deployment of new products and features
• Participate in feature brainstorm, code reviews
• Explore cutting edge technologies and taking up PoC line up.

Qualifications

• Team player
• Passion to solve problems
• Constant learner
• A degree in Computer Science (or related field)
• 4-7 years of relevant work experience
• Able to code in JAVA (with Spring framework)
• Ability to organize, and prioritize work
• Good at Object Oriented Design, Database Design(SQL/NoSQL), and Microservices
• Exposure to UI framework (React/Angular/Vue/Next)
• Exposure with Agile software development methodologies
• Exposure to any one public cloud (AWS/GCP/Azure)
• Exposure to cache, messaging systems, docker, API gateway

What we will not ask from you?

• Your current CTC, you'll be paid for what you deserve!
• If you had breaks in your career that's okay! We will not poke you on why you had your break blah blah...!
• Your notice period in current organization! If everything goes well, you let us know your joining date we will roll out the offer with joining the date as you say!

What's onboard for you as an employee?

• Empathy
• Generous package.
• Variable pay as low as possible (max 15% of your CTC)
• Medical Insurance (limited to spouse & kids) is not part of your CTC.
• Tax beneficial salary structure.
• Comprehensive leave policy
• Flexible Remote working
• Weekly Social Hour on working days
• Open-source Hour on working days
• Flat organization structure
• 15 days notice period (we wanted to keep it as same day exit! we would love to have you with us as long as possible.)

Next steps:

• Feel free to apply for this job if you like this JD.

NodeJS Developer:

We at Fabzen Technologies are looking for a knowledgeable and experienced individual to fulfil the role of Node.js developer.

Requirements:

• Bachelor’s degree in Computer Science, Software Engineering or related field.
• Professional experience on a software development team as a Node.js developer.
• Strong software documentation skills.
• Ability to comprehend and implement detailed project specifications as well as the ability to adapt to various technologies.
• Strong problem-solving skills.
• Understanding of Software Development Life Cycle.
• High attention to detail.
• Excellent troubleshooting and communication skills.
• Able to work well in a team setting.

The candidate must be proficient at:

• Socket programming
• Async await and promises
• Databases such as mongo, MySQL
• Passport JS for Google and Facebook integration
• Working on APIs with authentication and authorization

Responsibilities:

• Work closely with the development team to deliver code as required for the applications and their updates.
• Ensure the design and development of the application fulfil our requirements and achieve desired objectives.
• Ensure company standards are followed; Project schedules and issues are effectively managed, and the same is effectively communicated.
• Ensure documentation, knowledge sharing, and training in new software.
• Create technical specifications and test plans.
• Monitor the functioning of the application and provide suggestions and support to maintain the same.

Experience in a game development company or in developing gaming applications would be an added advantage.

What you’ll be doing:

• You’ll collaborate in perfect synergy with other designers and product managers on India’s top community safety app, and design in a fast-paced environment.
• You’ll understand the user experience strategy for a productand drive the overall design solutions based on usability, consistency, business goals, time to market and customer experience.
• You’ll create wireframes, storyboards, user flows and process flows to effectively communicate interaction and design ideas.
• You’ll apply user-focused design processes to create high quality user experiences on our app.

What you’ll bring to the team:

• You’ll bring an in-depth understanding of design patterns across web and mobile platforms.
• You’ll bring critical experience and skills in visual design, UX design, research, micro-interactions
• You’ll bring a demonstrated ability to be a self-starter who will drive progress.
• An expertise in Photoshop, Illustrator, Sketch, Invision, Pixate, Framer or other visual design and wire-framing tools.

Interview Process & Prep Notes:

Portfolio Review
Design Approach, Experience, Project overview. Be ready to deep dive and effectively articulate your experience in the UX Field by showing us your portfolio, showcasing past experience, sharing your understanding of design approach, design thinking and your wizardry with tools, processes or unique skill-sets.

Design Assignment
Solution Approach, Task Flows, Mind Maps, Prototyping, Visual skills. The moment is finally here where you walk the talk and demonstrate your ability in UX Designing by acing a short challenging assignment shared by our designers.

Team Fitment
Behavioural Assessment, Culture Fit, Project Knowledge, Role OperationBe yourself. It works out better for everyone if we are genuine and can see if we are a cultural fit for each other.
Everyone here is focused on our mission and hope we can align.