Presales - IT

Job Title: Senior Copywriter

Job Brief: AGENCY09 is looking for a mind that loves words and working with them. A believer of ideas and communication, the mind should be able to create and edit. Working in a fast paced environment, the Senior Copywriter will be part of the core thinking process for plenty of brands.The main objective is to have quality control for the content produced by AGENCY09

Experience : 3 + Copywriting experience in a fast paced digital agency

Salary: As per market standards

Location: Bandra West, Mumbai - 400050

Responsibility: You will be part of the content team that constantly has to bring new ideas to the market. Your profile will include, extracting ideas from the team, filtering them and setting higher benchmarks of content within the organization and client.

Primary - Campaigns, Special Days, Social Media Content, Website Content, Video Led ideas

Secondary - Brand Communication, Other offline communication and SEO

● Ability to lead a team of writers while ensuring the content solutions meet client KPIs and targets

● Working with designers, video editors, developers and other experts to collaborate and create content for relevant mediums

● Brainstorm copy ideas with the creative team working on seasonal campaigns and larger projects

● Take responsibility and lead the conception and delivery of ideas coming from the team

● Deliver impactful, original and intelligent concepting and copywriting

● Demonstrate capability in presenting your work to internal and external team

● Keeping a track of client KPIs, deliverables and targets. Studying analytics and revising the course when necessary

● Act as a brand guardian. Being attentive towards the brand’s competition to have relevant references and benchmarks

● Willingness to continue learning and pursue education or enhance skills along with the job.

● Education - Bachelors' or above. Or a portfolio that never raises the question.

Skills: Ability to self-manage, manage others, take initiative and prioritize tasks in a fast-paced environment.

Candidates must have previous work experience from Advertising company only.

Joining Date : Immediate

• Process driven software development has been essential to the growth of Dess and this exciting position is looking for a dynamic professional to further build and develop the software development processes and performance.
• Senior Software Engineer needs to be a self-motivated performer with high levels of ethics, trustworthiness and attention to detail. An ideal candidate would have rich experience in design,development and documentation from initial design through production. The position will require the candidate to perform in a fast paced environment

• Gain a clear understanding of customers' businesses and requirements;
• Plan execution methodology and identify fulfillment plan to address the requirements;
• Full lifecycle application development
• Designing, coding and debugging applications.
• Software analysis, code analysis, requirements analysis, software review, identification of code metrics, system risk analysis, software reliability analysis
• Support, maintain and document software functionality
• Programming analytical skill with highly logical and analytical approach
• Manage documentation by working with other teams and consolidating all required types of reports for future use and test case scenarios.
• Ability to visualize data, concepts and work flows to create diagrams, charts and illustrations to supplement documentation.
• Maintain quality service by establishing and enforcing organization standards.
• Maintain professional and technical knowledge by benchmarking state-of-the-art practices.
• Timely reporting to provide visibility of performance to goal.
• Be data driven and flexible to changes with a natural passion for problem solving.
• Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.

• 4+ years of rich experience in the software development with advanced knowledge of JavaScript, C#,
• ASP.Net and SQL Server.
• A self-starter with the ability to work independently and as part of a team.
• Ability to work well in a results oriented environment with firm deadlines;
• Ability to perform multiple tasks effectively while being results-driven and patient
• Able to work both independently and as part of a team
• High degree of attention to detail and trustworthiness
• Strong analytical skills
• Capable of making timely, independent decisions
• Excellent oral, written and interpersonal communications skill
• Ability to think outside the box and generate and implement new ideas.
• Natural interest in team building and leadership with coaching/training skills.
• Excellent organizational skills

Looking for React Native 6 to 8 years of experience

• Has built at least 2 React Native Apps ( Concept to Design to Dev to Production to

Refine ) or atleast 1 App from Scratch individually.

• Has Managed a team of atleast 3 developers to build mobile apps/modules.

• Understand mobile app design principle

• Can debug app and troubleshoot issues

• Can write testable code / module

• Has worked on app performance improvement

• Has taken security considerationwhile building app(s)

• Added advantage if has worked on Firebase,FCM and Redux.

▪ Identifies business opportunities by identifying prospects.

▪ Sells products by establishing contact and developing relationships with prospects. 

▪ Recommends solutions to issues in constructive ways.

▪ Outbound calling on data collected through lead generation activities / secondary data sources. 

▪ Conducts daily follow-ups on older leads and work on new leads.

▪ Maintains quality service by establishing and enforcing organization standards. 

▪ Is energetic, well-spoken, and eager to close sales deals and generate revenue for the organization.

Basic Qualifications:

• 2+ years of non-internship professional software development experience
• Programming experience with at least one modern language such as Java, C++, or C# including object-oriented design
• 1+ years of experience contributing to the architecture and design (architecture, design patterns, reliability and scaling) of new and current systems.

Additional Job requirements

• BS/MS/PhD in Computer Science/Math or equivalent
• BS in computer science or related field.
• 2+ years of relevant professional software development experience: designing, developing, and delivering software written in Java, C#, or C++, web development.
• Knowledgeable in object-oriented design patterns.
• Experience building highly scalable and distributed systems

Preferred Qualifications

• Experience with service-oriented architecture and application/services development
• Passion for performance debugging and benchmarking
• Ability to clearly and concisely communicate with technical and non-technical stakeholders across all levels of the organization

Required qualifications and experience:

• Graduate in any specialization
• Minimum 5 years of experience in service industry, with 2-3 years of managerial level experience, preferably in fields like Contact Centre Operations, E-commerce or Customer Interface Operations
• Experience in Contact Centre operations or experience working with front line and service delivery processes, especially e-commerce
• Good presentation and MS Excel skills
• Multiple team handling experience; handled mid-sized teams of at least 2-3 verticals and not just a single team

Roles and responsibilities:

• Perform quantitative assessment and continuous process improvement to drive business and efficiency.
• Manage the roster and deliver on the service levels as per the agreement.
• Raise alerts on downtimes or fluctuations.
• Deep-dive into escalations received primarily via social media and enable front-line to close the issues. Interact directly with customers too, if need be.
• Analyse various process gaps and raise request for new SOPs to close loop.
• Identify gaps in service delivery, agent behaviour, product knowledge and business functionalities.
• Identify improvement opportunities along with the respective Process Head and facilitate launching projects around these opportunities.
• Internal and external stakeholder management.
• Coordinate Application ID management and maintain records.
• Improve operational deliverables of the aligned LOBs of the outsourced partner.
• Ensure 100% adherence to SR, L2 and complaint TAT as per laid down norms.
• Work on better tagging of customer voice and better ways of process flows.
• Device proactive programs to reduce calls.
• Devise cross-functional and up-skilling training plans for current teams.
• Manage Transactional Training and Development of the trainers.