Billing Executive (Female Candidates Only)

Job Description for Project Manager:

1.    Exposure to US/International Client (Preferred) Prior Experience in Digital Marketing (Search Engine Optimization) / Project Coordinator / Project Manager roles.

2.    Excellent written and verbal communication and presentation skills, able to generate interest and engage the client during calls and on emails.

3.    Manage projects, establish productive, professional, and profitable relationships with key personnel and clients in assigned projects.

4.    Coordinate with various departments within the organization, including support, service, technology, and manage resources, in order to ensure seamless functioning of the client accounts.

5.    Responsible for client receivables; planning and execution of monthly retention.

6.    Candidates with Project Management, Digital Marketing & Technical Skills Preferred.

7.    Preferred Location Noida.

8.    Document all requests and comments made by clients to ensure timely feedback and follow-up actions of client escalations/queries.

9.    Ability to maintain a positive, motivational, 'get things done' attitude, especially when faced with difficult circumstances.

10. Achieves strategic customer objectives and account plans defined by company management.

11. Good relationship-building skills (internal, external, and cross-cultural).

12. Sound computer skills, especially in the areas of MS Word, MS Excel, and MS PowerPoint.

13. Lead solution development efforts that best address customer needs, while coordinating the involvement of all necessary actions required and always keep the internal team updated.

14. Maintain a consistent schedule of online meetings with the client to manage performance objectives, customer-expectations and assess customer needs on an ongoing basis.

What we are looking for-

· Excellent communication skills

· Must have Experience in Digital Marketing.

Why should you join us

· Fixed working timings- 5 days working

· Attractive Incentives

· Young & Vibrant work culture

Job Location: Noida Sector 63

Job Profile: Project Manager

Job Timing: Night Shift 

About Graygraph Technologies:

Graygraph Technologies LLC is an IT services provider company that has skills and expertise to facilitate complex business solutions. We offer services like staffing solutions, software development, web development, Content Management Solutions, and Creative Design from the very beginning until the end. Our overall process includes concept, design, development, incorporation, and implementation. We have a squad of experts, who are working on modern technologies and tools with vast experience to carry out web-based projects.

To know more, please visit our Websites:

www.Graygraph.com

www.DigitalGuider.com

Venue: Graygraph Technologies, Second Floor, Block- A128, Sector 63, Noida.

Please don't hesitate to reach out to me, either through email or by calling me directly, if you have any questions or concerns. 

https://www.linkedin.com/in/yashika-thakkar-b236a0212/

About Us:

Founded in 2018, HighLevel Inc. is a B2B SaaS Platform catering to Marketing Agencies. We aim to provide a comprehensive solution for marketing agencies, offering cutting-edge tools and seamless client service. Our diverse clientele includes digital marketing agencies, Ads agencies, SEO agencies, Call center/Sales agencies, and freelancers. We serve various niches such as real estate, dental & medical, local businesses, e-commerce, professional, and field services.

Our platform encompasses a wide range of products, including CRM, funnel builder, website builder, forms & surveys, WordPress hosting, email marketing, telephony, reviews management, omni-box communications, social media, invoicing & payments, and more. Currently, we support over 20,000 agencies and 300,000 small & medium businesses. Our remote team of 500+ professionals operates across 15 nations.

About Role:

We are seeking a White Label Mobile App Account Specialist to join our team. In this role, you will be responsible for managing our White Label app deployments, setting up and maintaining clients Apple and Google Play store accounts, ensuring timely updates and maintaining a healthy relationship with these clients

Responsibilities:

• Own the whitelabel customer relationship for the lifetime of the customer
• Monitor new sale events and work with the customers to complete all prerequisites before initial deployment
• Proceed to initial deployment which includes
• Setting up access on apple / google accounts
• Setting up listing specifics
• Creating multiple security keys and putting them in the right systems in a secure and professional manner
• Provide exceptional IT support to end-users, troubleshooting and resolving technical issues during onboarding
• Work closely with developers, testers, and product owners to ensure smooth and efficient deployment of new app versions
• Get user feedback, and take appropriate actions to ensure user satisfaction
• Stay up-to-date with the latest app store guidelines and policies, and ensure compliance with them
• Provide regular reports on version updates and user feedback to the management team

Requirements:

• Bachelor's degree in computer science or a related field
• Experience with using multiple dashboards specifically for deployment on both iOS and Android platforms
• Strong proficiency with using MacOS and good task management and multitasking skills
• Strong ability to troubleshoot and resolve technical issues related to mobile app on the basis of support documentation
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced and dynamic environment
• Strong attention to detail and problem-solving skills
• Proficient in data entry and coordination of data across multiple data management systems.
• Proficient in managing Google Sheets
• Proven ability to work independently as well as in a team

If you have a passion for exceptional IT support, and building and maintaining meaningful and productive relationships with customers, we encourage you to apply for this exciting opportunity as a White Label Mobile App Account Specialist.

Interested candidates should be ok with Rotational Shifts.

This role is 100% remote for residents of India.

EEO Statement:

At HighLevel we value diversity. In fact, we understand it makes our organization stronger. We are committed to inclusive hiring/promotion practices that evaluate skill sets, abilities and qualifications without regard to any characteristic unrelated to performing the job at the highest level. Our objective is to foster an environment where really talented employees from all walks of life can be their true and whole selves, cherished and welcomed for their differences while providing awesome service to our clients and learning from one another along the way!

We are looking for a technically savvy customer success manager who possesses a strong drive for results. The duties for the customer success manager will include a broad range of tasks such as maintaining ongoing customer relationships and networking, implementing success programs, contributing to sales, onboarding clients, and minimizing churn. You should also be able to handle customer complaints and requests. 

Successful candidates must be social, analytical, possess an aptitude for learning and using new software, and be able to communicate clearly and effectively. The ideal Customer Success Manager should engage with customers and maximize value. 

Customer Success Manager Responsibilities: 

• Develop and manage client relationships. 

• Develop and manage relationships with the project team/internal team. 
• Analyze customer data to improve customer experience. 
• Act as a liaison between the customer and the delivery team  
• Identify, troubleshoot and proactively solve customer problems  
• Create positive relationships with customers to turn them into brand advocates  

• Responsible for growing customer accounts by identifying new opportunities in existing accounts.  
• Meet with customers on a regular basis  
• Manage billing disputes and upgrade/downgrade requests  
• Provide feedback to the Delivery team on how customers challenges  
• Ensure all contractual obligations are kept up to date, including payment terms. 

• Minimize customer churn. 

Customer Success Manager Requirements: 

• Highly organized and able to multi-task. 
• Self-driven and proactive nature. 

• Excellent communication and interpersonal skills. 
• Demonstrate leadership qualities. 
• Ability to identify and manage risks 
• Deep understanding of technology 
• Knowledge of customer success processes. 

• Experience in document creation. 
• Patient and active listener. 
• Passion for service. 

Client Servicing Manager must have strong interpersonal and communication skills and must have worked in an Advertising agency before. They must be able to strengthen the relationship between the agency and the clients. They must be good at:

Qualifications: Any graduate/master 

Experience: Min 1 yr of experience in managing any of the online community/ FB, Whatsapp, Discord, Brand Communities or communities on similar platforms.

CTC: 4.2L - 6.5L per annum

About Role: We at Pushstart enable a network of 30+ niche communities with 25K+ professionals. The community’s MAU is 75%+ and your role as a community manager is to create engagement within the community, manage end to end operations of the community and develop strategies for community growth.

Job Responsibilities: 

• Community Strategy Development: Set, plan, and implement community impact and value strategies to align with community goals
• Social Media Management: Set, plan, and implement social media and communication campaigns and strategies
• Content Management: Provide engaging text, image, and video content for all community channels
• Building Relationships: Build and maintain relationships with community members, industry professionals, and founders.
• Community Satisfaction: Monitor, track, and report community Feedback
• Community Analytics: Monitor, track and drive community NSM and KPIs to align with community health goals.
• Event Management: Brainstorming, planning, implementing and managing all aspects of events, handling post-event reports. 

Required Skills:

• Proven work experience as a community manager or in a customer success role
• Experience in launching community initiatives (newsletters, online forums, marketing campaigns, etc.)
• Ability to identify and track relevant community metrics (e.g. repeat attendance at events)
• Excellent verbal & written communication skills
• Hands-on experience with social media management

Preferred Skills:

• 1-3 years of experience as an account manager.
• Previous experience in working with startups.
• Knowledge around business and startups.
• Basic understanding of Tech products and user experience.

About us:

https://pushstart.in/">Pushstart started as a small FB group of entrepreneurs helping each other with their startup ideas 3 years back and has evolved into India’s most active and trusted community that caters to the needs of 25,000+ entrepreneurs across India. 

Pushstart runs a network of 30+ niche communities via which entrepreneurs discuss their professional problems, exchange trusted business contacts, and help each other to GROW their Business together.  

In addition to the communities, Pushstart dedicatedly helps entrepreneurs in networking by helping them get warm B2B Introductions with top-funded startups and hire verified agencies and freelancers, on-demand.