Opportunity
As a part of customer success team your goal is to provide an exceptional customer onboarding experience, providing them step-by-step tutorials, unlimited guidance and support. It involves taking customers from that very first initial contact to make sure he becomes a champion user driving product adoption and ultimately retention.
Responsibilities
- Take handover from sales by understanding customers' persona, their pain points and expectation.
- Understand the goals & objectives of new customers and translate those needs appropriately through the implementation and onboarding process by defining milestone, training schedule, onboarding goals and communicate it to customers.
- Guide users on product features and train them to use it effectively.
- Make sure the customer achieves an early value and feels WOW so he actually starts reaping the potential of the product.
- Evaluate customers usage patterns and determine additional ways the customer can successfully leverage the platform features.
- Build and maintain resources required for onboarding. (Walkthrough, set up guides, help tutorials, emails and video tutorials)
- Rigorously measure onboarding time and improve it continuously.
- Provide feedback to Marketing, Sales, Support, Success and Engineering teams to further improve product.
- Handover to Success and Support team after successful onboarding completion.
- Maintain regular communications with clients about new feature developments and enhancements to product.
- Consistently gain product knowledge and work towards improvements on internal processes by identifying the existing bottlenecks.
What you can expect in the next 12 months
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Within 3 months |
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Within 6 months |
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Within 12 months |
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What an ideal candidate looks like?
- At least 2+ years of work experience in a customer-facing role such as Customer Support, Account Management, Sales, Corporate Training etc.
- Strong problem-solving skills, technical and analytical aptitude with the ability to quickly learn and adopt technical products.
- Ability to understand a software product and its nuances very well.
- Excellent written and verbal business communication skills.
- Ready to work in US Shift in future
What are we looking for?
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About Quick Dry Cleaning
We are on a mission to make Dry Cleaners and Laundry business winning in the digital era.
We believe in
- Helping traditional laundries to come at par with digital businesses: Traditional We help laundry businesses adapt modern technology and deliver the customer experience that today’s digital businesses like Swiggy, OLA and Flipkart are delivering. We feel successful when we hear stories like https://www.youtube.com/watch?v=EbB828K28zs&;feature=emb_title">these.
- Building a large profitable business: We envision building a capital-efficient, large profitable business to achieve our mission of making laundry business win. This means less dependence on investors & more ownership with the team. We are one of the few profitable Indian SaaS startups buildinghttps://valuesaas.co/"> value SaaS
- Employee Wellness <> Customer Success: We give as much importance to each team member’s personal & professional success as much as we care about our customer's success. We believe it’s all about balance.
Our impact so far
- 3 Billion garments processed through QDC Dry Cleaning Cloud
- 47 countries
- 1000+ Paid subscribers
- 5000+ Users
- All this could be achieved with a nimble team of 20 from our single office in Noida
Why join QDC?
- Freedom & Responsibility: If you are a person who wants to take up challenging work & push your boundaries with no one monitoring you, then this is the right place for you. There are no hierarchies. No managers to please.
- Holistic Growth: Building a career doesn’t have to be at the cost of missing out on your personal front. We believe that professional success is worth when the personal goals are nurtured with equal importance. We will support you all in on that journey of yours.
- Transparency: If you ever wanted to know what it’s like to be on an entrepreneurial journey, then working with QDC gives you that opportunity to experience it all first hand.
Great Environment: We spend more time of our day at work than at home while awake, so it is important that we feel comfortable at our workplace. Our office space is fun and the team is funnier. We never miss out on any opportunity to have fun. We don’t experience monday blues rather we have Monday excitement.
Shubham Vishwakarma
Full Stack Developer - Averlon
About Quick Dry Cleaning Software
About
About Quick Dry Cleaning
We are on a mission to make Dry Cleaners and Laundry business winning in the digital era.
We believe in
- Helping traditional laundries to come at par with digital businesses: Traditional We help laundry businesses adopt modern technology and deliver the customer experience that today’s digital businesses like Swiggy, OLA and Flipkart are delivering. We feel successful when we hear stories like these.
- Building a large profitable business: We envision building a capital-efficient, large profitable business to achieve our mission of making laundry business win. This means less dependence on investors & more ownership with the team. We are one of the few profitable Indian SaaS startups building value SaaS
- Employee Wellness <> Customer Success: We give as much importance to each team member’s personal & professional success as much as we care about our customer's success. We believe it’s all about balance.
Our impact so far
- 3 Billion garments processed through QDC Dry Cleaning Cloud
- 47 countries
- 1000+ Paid subscribers
- 5000+ Users
- All this could be achieved with a nimble team of 20 from our single office in Noida
Why join QDC?
- Freedom & Responsibility: If you are a person who wants to take up challenging work & push your boundaries with no one monitoring you, then this is the right place for you. There are no hierarchies. No managers to please.
- Holistic Growth: Building a career doesn’t have to be at the cost of missing out on your personal front. We believe that professional success is worth it when the personal goals are nurtured with equal importance. We will support you all in on that journey of yours.
- Transparency: If you ever wanted to know what it’s like to be on an entrepreneurial journey, then working with QDC gives you that opportunity to experience it all first hand.
- Great Environment: We spend more time of our day at work than at home while awake, so it is important that we feel comfortable in our workplace. Our office space is fun and the team is funnier. We never miss out on any opportunity to have fun. We don’t experience Monday blues rather we have Monday excitement.
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We are a leading Forex & Comex technical signal provider. With our full-fledged research operations, Signal Expert Global has proven itself as a company that produces and delivers highly accurate signals and recommendations.
Job Profile - Product & Process Trainer / Full Time / Permanent / Work From Office
Package - 3.00 Lacs to 4.8 Lacs per annum (In Hand)
Roles and Responsibilities :
- Prepare Training Module to conduct Product & Process Training, Soft SkillsTraining, Communication Skills Training, Sales Training, SOP Training ,Induction Etc.
- Monitor and coach agents on grammar, pronunciation, syllable stress and other aspects of the English language,culture, etc.
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- Excellent command on both English and Hindi Language(verbal and written)
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Job Title: DevOps Trainer
We are seeking a motivated and technically proficient DevOps Trainer with around 2 years of hands-on experience in DevOps practices and tools. The ideal candidate should be passionate about sharing knowledge and mentoring aspiring professionals on CI/CD, containerization, cloud infrastructure, and automation tools. A willingness to quickly ramp up on emerging technologies based on business needs is essential. The role also demands the ability to conduct engaging training sessions across both virtual and in-person formats.
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- Conduct instructor-led training sessions on key DevOps topics such as:
- CI/CD pipelines (Jenkins, GitLab CI, etc.)
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- Containerization (Docker, Kubernetes)
- Cloud Platforms (AWS/Azure/GCP basics)
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- Stay updated with emerging tools and practices in the DevOps landscape
Skills & Qualifications:
- Bachelor's degree in Computer Science, IT, or related field
- Around 2 years of industry experience in a DevOps role or equivalent
- Proficiency in scripting (Bash, Python, or Shell)
- Solid understanding of version control (Git), CI/CD pipelines, and automation
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Job Description
We are seeking an experienced Trainer and Upskilling Lead to drive the design, development, and execution of both training and upskilling
programs across the organization. This executive role is responsible for conceptualizing training solutions, creating upskilling frameworks, mentoring trainers, and ensuring continuous development and alignment of these initiatives with organizational goals. The ideal candidate will have a proven track record in managing training and upskilling programs while collaborating with various teams to address technical needs.
Key Responsibilities:
1. Training and Upskilling Program Development and Planning
- Conceptualize and design both technical training and upskilling programs tailored to organizational objectives and individual employee growth
- Create frameworks that cater to both freshers and experienced professionals, ensuring knowledge transfer and skill enhancement across different technical domains
- Continuously update training and upskilling frameworks based on project needs, feedback from stakeholders, and evolving industry trends
2. Execution of Training and Upskilling Programs:
- Oversee the execution of hands-on training sessions and upskilling initiatives, ensuring active engagement and effective learning
- Lead or co-facilitate high-level training sessions and workshops to ensure quality and relevance
- Implement customized upskilling paths for employees based on their current roles, growth trajectories, and future organizational needs
3. Trainer Development and Mentorship:
- Mentor and guide a team of trainers, helping them to develop advanced skills in both training delivery and upskilling facilitation
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- Promote the continuous improvement of trainers by encouraging participation in professional development and certification programs
4. Performance Monitoring and Continuous Improvement:
- Evaluate the success of both training and upskilling programs using participant feedback, post-training assessments, and predefined KPIs
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- Collaborative and supportive work environment
- Professional growth and development opportunities
Job Title: DGM / GM- Sales Training
Company: Urbanrise (www.urbanrise.in)
Location: Chennai
Job Type: Full-Time
Experience: Min. 15 -20 years
Reports to: VP Sales and Executive Director – Sales & Marketing
Education: MBA from a reputed institute
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• Responsible in providing training to all the sales force/CRM and Team Leaders. Hand-hold the process improvements.
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• Focus on sales Conversations, use process-oriented approach that can increase sales.
• Conduct skill gap analysis, Performance Management Process and develop a Learning and skillset building strategy across levels.
• Plan and execute month on month training program to the sales team.
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• Design the training content, training mode and execute all the training programs.
• Provide on job training to the frontline sales/CRM team as and when required.
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• Provide frequent training to low performers and able to mentor, coach, motivate and make them perform.
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About Urbanrise:
Founded by a visionary team of young and passionate experts from the real estate industry, Urbanrise, one of the best builders in Chennai and Hyderabad, is a promising real estate brand emerging across South India from India’s well-acclaimed Alliance Group who has delivered over 9,600+ homes. The organization has 72 million Sq.Ft. both under development and planning stages, with a real estate portfolio of Rs.51, 000 Crores. The Organization is backed & funded by the world’s Topmost Financial Institutions.
Website: www.urbanrise.in
Amazon Web Services (AWS)Greetings from BTree Systems!!
Hope you are doing well! We have an exciting opportunity for you if you are doing freelance IT training.
We are currently hiring for freelancer technical (IT & Software) trainers, It would be the best opportunity for you to make a handful of side hustles.
Kindly check our website(https://www.btreesystems.com/) to check the current training we are providing, If you are already doing any of this training feel free to join us.
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About Relevel by Unacademy:
Relevel is India's first platform to democratize access to dream jobs for all eligible aspirants irrespective of their college, degree, or network. By taking the Relevel Test, they engage in comprehensive skill assessments, which evaluate industry relevant skills and their job-readiness. Our evaluation is purely objective-based in conjunction with current best practices in the industry.
If you believe in our mission of offering job seekers a fair shot at realizing their dreams, we're the right place for you! If you are looking for an intense and exciting work environment with tremendous potential to grow and have an insatiable hunger to learn and succeed, then we have a match.
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Location: Bangalore | Work from Office
How does this team contribute to Relevel?
Relevel’s learning Operations Team works towards ensuring a seamless Learning Experience to the learners and educators alike.
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External Skills And Expertise:
Relevel is looking for passionate sales trainers for the Inside Sales Team. This is a pivotal role and will have very high-level visibility. Those who are ready to take complete ownership in their work and want to take up challenges in a startup environment are more than welcome to apply for the selection process.
The role of a Training Manager is a fairly senior individual contributor role and will require you to work closely with sales leaders, the Quality team, and Business Development Executives and own the training delivery for one or more categories. You will be required to work at the ground level to conduct TNI, prepare content and deliver virtual and in-person front-line training programs, conduct PKT, improvise novel training methods, publish training calendars, and review decks. The reporting will be to the Training Head.
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Overall 7-8 years of experience (min.)
Min. 2.5 to 3 years of experience conducting training for the Inside Sales Team.
Skills Required:
Must be a go-getter with an inclination towards the larger business objectives.
Must be able to thrive in a startup environment and deliver world-class training in a fairly new training setup.
Should be a great team player and must be able to partner with people across levels and functions.
Should have an open bent of mind and should be open to experimenting with new training methods.
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Ordertrainings.com is looking for a passionate professional to join our core team. Someone who loves Talent Development field and is keen to get their hands dirty in solving age-old problems in the sector and redefine the way organizations approach Learning and Development.
We are constantly evolving the Platform in terms of Data, Process, Workflows to move all our customers to the fully self-service Platform.
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Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon