As a part of customer success team your goal is to provide an exceptional customer onboarding experience, providing them step-by-step tutorials, unlimited guidance and support. It involves taking customers from that very first initial contact to make sure he becomes a champion user driving product adoption and ultimately retention.

Responsibilities

Take handover from sales by understanding customers' persona, their pain points and expectation.
Understand the goals & objectives of new customers and translate those needs appropriately through the implementation and onboarding process by defining milestone, training schedule, onboarding goals and communicate it to customers.
Guide users on product features and train them to use it effectively.
Make sure the customer achieves an early value and feels WOW so he actually starts reaping the potential of the product.
Evaluate customers usage patterns and determine additional ways the customer can successfully leverage the platform features.
Build and maintain resources required for onboarding. (Walkthrough, set up guides, help tutorials, emails and video tutorials)
Rigorously measure onboarding time and improve it continuously.
Provide feedback to Marketing, Sales, Support, Success and Engineering teams to further improve product.
Handover to Success and Support team after successful onboarding completion.
Maintain regular communications with clients about new feature developments and enhancements to product.
Consistently gain product knowledge and work towards improvements on internal processes by identifying the existing bottlenecks.

What you can expect in the next 12 months

Within 1 month

You should have acquired good knowledge of the laundry domain, QDC product and process that we follow.
Have a one-one chat with every member of the Quick Dry Cleaning team so you get to know everyone well and understand each other.
You should have gone through at least 3 onboarding and sales experience in the buddy system.
You should have spent a day at the laundry store to get live hands on experience.
You should have spent at least a week with the technical support team.

Within 3 months

You should be able to complete onboarding assigned with some dependencies on your peers as per service level agreements that we set as per customer persona.
Start organizing customer information and track your interaction with them in various tools.
Should be able to independently handle complex sets of queries related to the product.
Track and hit key implementation milestones.

Within 6 months

You should be able to complete the onboarding process independently.
Should be able to add value to the overall process alignment owning some initiatives.
Collaborate with other teams like engineering, product, sales and customer support to define priorities and set delivery goals.

Within 12 months

Participate in interviewing and hiring, as a way to influence team growth and show QDC values and drive our culture.
Deliver and present metrics related to onboarding and show improvements.
Provide feedback to Marketing, Sales, Support, Success and Engineering teams to further improve product.
Lead a team of Onboarding specialists to deliver exceptional customer onboarding experience. Act as a guide for new hires, teaching them best practices.

What an ideal candidate looks like?

At least 2+ years of work experience in a customer-facing role such as Customer Support, Account Management, Sales, Corporate Training etc.
Strong problem-solving skills, technical and analytical aptitude with the ability to quickly learn and adopt technical products.
Ability to understand a software product and its nuances very well.
Excellent written and verbal business communication skills.
Ready to work in US Shift in future

What are we looking for?

Attitude	Skills
Empathy Positive Attitude Organized Process Driven Coachable Patience Metrics Driven	Ability to explain in uncomplicated/ simple language Attentive and Listening Skills Training Skills

About Quick Dry Cleaning

We are on a mission to make Dry Cleaners and Laundry business winning in the digital era.

We believe in

Helping traditional laundries to come at par with digital businesses: Traditional We help laundry businesses adapt modern technology and deliver the customer experience that today’s digital businesses like Swiggy, OLA and Flipkart are delivering. We feel successful when we hear stories like https://www.youtube.com/watch?v=EbB828K28zs&;feature=emb_title">these.
Building a large profitable business: We envision building a capital-efficient, large profitable business to achieve our mission of making laundry business win. This means less dependence on investors & more ownership with the team. We are one of the few profitable Indian SaaS startups buildinghttps://valuesaas.co/"> value SaaS
Employee Wellness <> Customer Success: We give as much importance to each team member’s personal & professional success as much as we care about our customer's success. We believe it’s all about balance.

Our impact so far

3 Billion garments processed through QDC Dry Cleaning Cloud
47 countries
1000+ Paid subscribers
5000+ Users
All this could be achieved with a nimble team of 20 from our single office in Noida

Why join QDC?

Freedom & Responsibility: If you are a person who wants to take up challenging work & push your boundaries with no one monitoring you, then this is the right place for you. There are no hierarchies. No managers to please.
Holistic Growth: Building a career doesn’t have to be at the cost of missing out on your personal front. We believe that professional success is worth when the personal goals are nurtured with equal importance. We will support you all in on that journey of yours.
Transparency: If you ever wanted to know what it’s like to be on an entrepreneurial journey, then working with QDC gives you that opportunity to experience it all first hand.

Great Environment: We spend more time of our day at work than at home while awake, so it is important that we feel comfortable at our workplace. Our office space is fun and the team is funnier. We never miss out on any opportunity to have fun. We don’t experience monday blues rather we have Monday excitement.

Opportunity

Responsibilities

Take handover from sales by understanding customers' persona, their pain points and expectation.
Understand the goals & objectives of new customers and translate those needs appropriately through the implementation and onboarding process by defining milestone, training schedule, onboarding goals and communicate it to customers.
Guide users on product features and train them to use it effectively.
Make sure the customer achieves an early value and feels WOW so he actually starts reaping the potential of the product.
Evaluate customers usage patterns and determine additional ways the customer can successfully leverage the platform features.
Build and maintain resources required for onboarding. (Walkthrough, set up guides, help tutorials, emails and video tutorials)
Rigorously measure onboarding time and improve it continuously.
Provide feedback to Marketing, Sales, Support, Success and Engineering teams to further improve product.
Handover to Success and Support team after successful onboarding completion.
Maintain regular communications with clients about new feature developments and enhancements to product.
Consistently gain product knowledge and work towards improvements on internal processes by identifying the existing bottlenecks.

What you can expect in the next 12 months

Within 1 month

You should have acquired good knowledge of the laundry domain, QDC product and process that we follow.
Have a one-one chat with every member of the Quick Dry Cleaning team so you get to know everyone well and understand each other.
You should have gone through at least 3 onboarding and sales experience in the buddy system.
You should have spent a day at the laundry store to get live hands on experience.
You should have spent at least a week with the technical support team.

Within 3 months

You should be able to complete onboarding assigned with some dependencies on your peers as per service level agreements that we set as per customer persona.
Start organizing customer information and track your interaction with them in various tools.
Should be able to independently handle complex sets of queries related to the product.
Track and hit key implementation milestones.

Within 6 months

You should be able to complete the onboarding process independently.
Should be able to add value to the overall process alignment owning some initiatives.
Collaborate with other teams like engineering, product, sales and customer support to define priorities and set delivery goals.

Within 12 months

Participate in interviewing and hiring, as a way to influence team growth and show QDC values and drive our culture.
Deliver and present metrics related to onboarding and show improvements.
Provide feedback to Marketing, Sales, Support, Success and Engineering teams to further improve product.
Lead a team of Onboarding specialists to deliver exceptional customer onboarding experience. Act as a guide for new hires, teaching them best practices.

What an ideal candidate looks like?

At least 2+ years of work experience in a customer-facing role such as Customer Support, Account Management, Sales, Corporate Training etc.
Strong problem-solving skills, technical and analytical aptitude with the ability to quickly learn and adopt technical products.
Ability to understand a software product and its nuances very well.
Excellent written and verbal business communication skills.
Ready to work in US Shift in future

What are we looking for?

Attitude	Skills
Empathy Positive Attitude Organized Process Driven Coachable Patience Metrics Driven	Ability to explain in uncomplicated/ simple language Attentive and Listening Skills Training Skills

About Quick Dry Cleaning

We are on a mission to make Dry Cleaners and Laundry business winning in the digital era.

We believe in

Helping traditional laundries to come at par with digital businesses: Traditional We help laundry businesses adapt modern technology and deliver the customer experience that today’s digital businesses like Swiggy, OLA and Flipkart are delivering. We feel successful when we hear stories like https://www.youtube.com/watch?v=EbB828K28zs&;feature=emb_title">these.
Building a large profitable business: We envision building a capital-efficient, large profitable business to achieve our mission of making laundry business win. This means less dependence on investors & more ownership with the team. We are one of the few profitable Indian SaaS startups buildinghttps://valuesaas.co/"> value SaaS
Employee Wellness <> Customer Success: We give as much importance to each team member’s personal & professional success as much as we care about our customer's success. We believe it’s all about balance.

Our impact so far

3 Billion garments processed through QDC Dry Cleaning Cloud
47 countries
1000+ Paid subscribers
5000+ Users
All this could be achieved with a nimble team of 20 from our single office in Noida

Why join QDC?

Freedom & Responsibility: If you are a person who wants to take up challenging work & push your boundaries with no one monitoring you, then this is the right place for you. There are no hierarchies. No managers to please.
Holistic Growth: Building a career doesn’t have to be at the cost of missing out on your personal front. We believe that professional success is worth when the personal goals are nurtured with equal importance. We will support you all in on that journey of yours.
Transparency: If you ever wanted to know what it’s like to be on an entrepreneurial journey, then working with QDC gives you that opportunity to experience it all first hand.

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About Quick Dry Cleaning Software

Founded :

2010

Type :

Product

Size :

20-100

Stage :

Profitable

About

About Quick Dry Cleaning

We are on a mission to make Dry Cleaners and Laundry business winning in the digital era.

We believe in

Helping traditional laundries to come at par with digital businesses: Traditional We help laundry businesses adopt modern technology and deliver the customer experience that today’s digital businesses like Swiggy, OLA and Flipkart are delivering. We feel successful when we hear stories like these.
Building a large profitable business: We envision building a capital-efficient, large profitable business to achieve our mission of making laundry business win. This means less dependence on investors & more ownership with the team. We are one of the few profitable Indian SaaS startups building value SaaS
Employee Wellness <> Customer Success: We give as much importance to each team member’s personal & professional success as much as we care about our customer's success. We believe it’s all about balance.

Our impact so far

3 Billion garments processed through QDC Dry Cleaning Cloud
47 countries
1000+ Paid subscribers
5000+ Users
All this could be achieved with a nimble team of 20 from our single office in Noida

Why join QDC?

Freedom & Responsibility: If you are a person who wants to take up challenging work & push your boundaries with no one monitoring you, then this is the right place for you. There are no hierarchies. No managers to please.
Holistic Growth: Building a career doesn’t have to be at the cost of missing out on your personal front. We believe that professional success is worth it when the personal goals are nurtured with equal importance. We will support you all in on that journey of yours.
Transparency: If you ever wanted to know what it’s like to be on an entrepreneurial journey, then working with QDC gives you that opportunity to experience it all first hand.
Great Environment: We spend more time of our day at work than at home while awake, so it is important that we feel comfortable in our workplace. Our office space is fun and the team is funnier. We never miss out on any opportunity to have fun. We don’t experience Monday blues rather we have Monday excitement.

About Quick Dry Cleaning

We are on a mission to make Dry Cleaners and Laundry business winning in the digital era.

We believe in

Helping traditional laundries to come at par with digital businesses: Traditional We help laundry businesses adopt modern technology and deliver the customer experience that today’s digital businesses like Swiggy, OLA and Flipkart are delivering. We feel successful when we hear stories like these.
Building a large profitable business: We envision building a capital-efficient, large profitable business to achieve our mission of making laundry business win. This means less dependence on investors & more ownership with the team. We are one of the few profitable Indian SaaS startups building value SaaS
Employee Wellness <> Customer Success: We give as much importance to each team member’s personal & professional success as much as we care about our customer's success. We believe it’s all about balance.

Our impact so far

3 Billion garments processed through QDC Dry Cleaning Cloud
47 countries
1000+ Paid subscribers
5000+ Users
All this could be achieved with a nimble team of 20 from our single office in Noida

Why join QDC?

Freedom & Responsibility: If you are a person who wants to take up challenging work & push your boundaries with no one monitoring you, then this is the right place for you. There are no hierarchies. No managers to please.
Holistic Growth: Building a career doesn’t have to be at the cost of missing out on your personal front. We believe that professional success is worth it when the personal goals are nurtured with equal importance. We will support you all in on that journey of yours.
Transparency: If you ever wanted to know what it’s like to be on an entrepreneurial journey, then working with QDC gives you that opportunity to experience it all first hand.
Great Environment: We spend more time of our day at work than at home while awake, so it is important that we feel comfortable in our workplace. Our office space is fun and the team is funnier. We never miss out on any opportunity to have fun. We don’t experience Monday blues rather we have Monday excitement.

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General Manager - Sales Training

at Urbanrise

Posted by Kranthi Yanagudda

Chennai

15 - 20 yrs

₹15L - ₹20L / yr

Sales training

Job Title: DGM / GM- Sales Training

Company: Urbanrise (www.urbanrise.in)

Location: Chennai

Job Type: Full-Time

Experience: Min. 15 -20 years

Reports to: VP Sales and Executive Director – Sales & Marketing

Education: MBA from a reputed institute

Responsibilities:

• Responsible in providing training to all the sales force/CRM and Team Leaders. Hand-hold the process improvements.

• Preparing training calendar for the year.

• Focus on sales Conversations, use process-oriented approach that can increase sales.

• Conduct skill gap analysis, Performance Management Process and develop a Learning and skillset building strategy across levels.

• Plan and execute month on month training program to the sales team.

• Lead a team of trainers and manage training effectiveness for each location.

• Design the training content, training mode and execute all the training programs.

• Provide on job training to the frontline sales/CRM team as and when required.

• Measure the training effectiveness and organize trainings on the sales training provided.

• Provide frequent training to low performers and able to mentor, coach, motivate and make them perform.

• The above roles and responsibilities include, but are not limited to performing and coordinating a variety of duties and tasks assigned from time to time.

Desirable Skills and Qualifications:

• 15-20 years of experience in Sales domain and working as a Sales Trainer for the last 5+ years.

• Experience in consultative sales will be an added advantage.

• Should have managed large scale / multi locational training as a function

• Should have in-depth understanding of sales training needs, processes and handled the sales training function strategically for at least 4-5 years.

• Should able to train on Sales Techniques/ Soft Skills/Behaviour/Motivational/latest trends in sales, marketing and other necessary trainings.

About Urbanrise:

Founded by a visionary team of young and passionate experts from the real estate industry, Urbanrise, one of the best builders in Chennai and Hyderabad, is a promising real estate brand emerging across South India from India’s well-acclaimed Alliance Group who has delivered over 9,600+ homes. The organization has 72 million Sq.Ft. both under development and planning stages, with a real estate portfolio of Rs.51, 000 Crores. The Organization is backed & funded by the world’s Topmost Financial Institutions.

Website: www.urbanrise.in