Technical Customer Support

at Truemeds India

DP
Posted by Mangesh Toraskar
icon
Mumbai, Delhi, Bengaluru (Bangalore), Kolkata
icon
1 - 3 yrs
icon
₹2L - ₹4L / yr
icon
Full time
Skills
Technical support
Customer Support
Data Analytics

True medicines at true prices! 

Our motto is to deliver value-added solutions for Indian patients beyond just pills. Our goal is to make healthcare accessible to every patient and bring it within their price range. 

Headquartered in Mumbai, we are excited to build a strong product and operations team, which is passionate to build innovative solutions and willing to go the extra mile to ensure the customer has the best experience.  

The ideal candidate will be responsible for configuring and troubleshooting our product to resolve our internal team's technical issues. You will support the users by acting as the liaison between the customer and other internal teams. Your ability to work in a complex networking environment will also make you an ideal candidate. 

What you will be doing:

  • Mastering the Truemeds internal platform in order to efficiently and effectively diagnose, troubleshoot and identify solutions to promptly resolve customer/users issues
  • Support users via live chat & phone. Respond to user's technical support requests and feature-related questions
  • Create and maintain product-related documentation, internal and external
  • Debug user's issues and create reproducible test cases for engineers to resolve
  • Properly escalating unresolved issues to appropriate internal teams while providing clear steps to reproduce and detailed troubleshooting steps
  • Understand user goals and their desired outcome from using the product.
  • Document use cases and feature requests

What we are looking for:

  • Previously done customer support role. Preferably technical customer support
  • You're data-driven and analytical
  • Excellent follow-up skills with great attention to detail
  • You are comfortable in a startup environment; are self-motivated move quickly, and wear many hats
  • You have a highly structured work approach, the ability to manage multiple activities in parallel
  • Good communication skills: English / Hindi / Marathi / Bengali
Read more

About Truemeds India

True medicines at true prices! Our motto is to deliver value added solutions for Indian patients beyond just pills. Our goal is to make healthcare accessible to every patient and bring it in their price range. Headquartered in Mumbai, we are excited to build a strong product and operations team, which is passionate to build innovative solutions and willing to go the extra mile to ensure the customer has the best experience.
Read more
Founded
2019
Type
Products & Services
Size
100-1000 employees
Stage
Raised funding
View full company details
Why apply to jobs via Cutshort
Personalized job matches
Stop wasting time. Get matched with jobs that meet your skills, aspirations and preferences.
Verified hiring teams
See actual hiring teams, find common social connections or connect with them directly. No 3rd party agencies here.
Move faster with AI
We use AI to get you faster responses, recommendations and unmatched user experience.
2101133
Matches delivered
3712187
Network size
15000
Companies hiring

Similar jobs

Tech Support Engineer

at NonStop io Technologies Pvt Ltd

Founded 2015  •  Products & Services  •  20-100 employees  •  Profitable
Technical support
MS-Office
MS-Outlook
Remote support
VPN
BMC Remedy
Bomgar
Remote desktop
Remote Desktop Services
Active Directory
ServiceNow
icon
Remote only
icon
2 - 4 yrs
icon
Best in industry

Job Description for Remote HelpDesk Tech Support (for major Laptop/Desktop work, and minor Server work)

 

The HelpDesk Technician is responsible for handling first-level/second-level support of service requests. This relates to all technology that the customer is using. This will include workstations, servers, printers, networks, and client applications, specific hardware, and software.

The technician must be able to support remote-work applications.


Strong interpersonal skills are required. This includes verbal and written communication skills, active listening, telephony, and customer care.

 
Position: Helpdesk Desktop Support [L1 & L2]
 
Process: Remote Audio/Voice only using Microsoft Teams app (sometimes email/chat, but mostly audio)

End Clients:
USA based Universities and Banks

Applications to be supported:
Microsoft Outlook, Microsoft Office 365, Networking like WiFi, VPN, applications, etc 

Required Soft Skills:
Fluent Spoken English skills (mandatory). Experience with USA-based customers is mandatory.

Required Exp:
Minimum 2 years in Helpdesk Desktop Support

Requirements of Infrastructure for Work From Home (until Covid19):
Excellent internet connection at home (4G and broadband), own good-condition Laptop, electricity backup, and quiet room to work.
 
Location: Pune preferred
 
Joining Time: Immediate or maximum 15 days only.
 
Shifts: Rotational (morning-afternoon-evening)
 

Duties and Responsibilities

  1. Responding to queries via chat, email, or phone
       
  2. Ability to Communicate Effectively to help customers fix their issues and feel satisfied with the experience
       
  3. Tickets/Case Management
       
    1. Accurately recording the scope of the issue/request and logging into ServiceNow the information.
             
    2. Following up with customers to ensure full resolution of issues.
             
    3. Requesting feedback and/or monitoring calls and other methods of correspondence to improve training methods.
             
    4. Monitor the remote monitoring and management system alerts/notifications and respond accordingly through service tickets.
             
    5. Escalation of Tickets to the next level.

Technical Skills

Providing technical assistance for questions and problems including:

  1. Troubleshooting Microsoft’s Office applications (Outlook, Teams, Word, PowerPoint, Excel)
       
  2. Troubleshooting skills with the following operating Systems including Windows 10 (required), Windows 7 (required) and Mac O/S (basic troubleshooting only)
       
  3. Video Conferencing Solutions including Zoom and Microsoft Teams
       
  4. Mobile Device support for ActiveSync and Outlook Mobile
       
  5. Other client applications like Learning Management Systems
       
  6. Troubleshooting Connectivity Issues:    
       
    1. Basic technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security.
             
      1. Unable to connect to the Wireless (WiFi)
                   
      2. Unable to connect to the Internet
                   
      3. Unable to connect to the corporate network (VPN)
                   
      4. Unable to connect to any application.
               
  7. Basic remote access solution implementation and support: VPN, and Remote Work.
       
  8. Resolving problems with networks and other computer systems
       
  9. Diagnosing system errors and other issues
       
  10. Installing or changing software to fix issues
       
  11. Remotely accessing hardware or software for clients to make changes and fix problems
       
  12. Diagnosis skills of technical issues
       
  13. Understand processes in company systems by completing assigned training materials
       
  14. Creating/updating knowledgeable articles, and training other staff members on troubleshooting and diagnosing problems
Read more
Job posted by
Kalyani Wadnere

CloudOps Engineer L1 - Support(Fresher)

at Searce Inc

Founded 2004  •  Products & Services  •  100-1000 employees  •  Profitable
Administrative support
Customer Support
Administrator
Fresher
icon
Pune
icon
0 - 0 yrs
icon
₹1L - ₹1.9L / yr
We are currently hiring freshers with good communication skills.
Ready to work in 24/7 support model.
Location is Pune - Phase 1, Hinjewadi.

Requirements:

0-2 years experience in Cloud Infrastructure and Operations domains
Experience with Linux systems preferred
Knowledge on with AWS/GCP services (EC2, VPC, RDS, Compute, Firewall and other services)
Experience with one or more programming languages (Python, JavaScript, Ruby, Java, .Net)
Good understanding of Apache Web Server, Nginx, MySQL, MongoDB
Dependable and good team player
Desire to learn and work with new technologies
Automation in your blood
Read more
Job posted by
Reena Bandekar

Digital Marketing Executive/Manager

at Intricare Technologies

Founded 2018  •  Product  •  20-100 employees  •  Profitable
Digital Marketing
Search Engine Optimization (SEO)
Social Media Optimization (SMO)
PPC
Marketing Strategy
Data Analytics
Communication Skills
Product Marketing
Facebook Marketing
icon
Vadodara
icon
3 - 5 yrs
icon
₹3L - ₹6L / yr

We are looking for a skilled senior digital marketer who can develop strong and

innovative digital marketing strategies using PPC across Google, Social media, and

other channels to drive traffic and generate leads.

As part of your role, you will be involved in implementing and monitoring digital

marketing campaigns across all digital platforms/networks along with planning the

campaigns with key stakeholders. Our ideal candidate is someone who can thrive in a

highly fast-paced environment and show results in campaign performance.



Responsibilities:


1. Plan and execute paid campaigns based on the target buyer persona.

Understand requirements, implement, and oversee all aspects of targeted,

competition-centric, digital campaigns.


2. Measure and analyze performance data of all digital marketing campaigns,

identify patterns and insights, and optimize the campaigns for continuous

improvement.


3. Work closely with the sales and product marketing team to develop targeted

digital outreach programs.


4. End-to-end funnel measurement to understand gaps in the customer acquisition

journey and identify areas of improvement.


5. Drive conversions and interest by improving funnel impact from digital marketing

campaigns


7. Coordinate with content and media experts as part of campaign execution to

improve marketing results to meet acquisition goals.

Read more
Job posted by
Rina Rathod

Customer Support Engineer

at Unified e-commerce management platform

Agency job
via Unnati
Customer Support
icon
Remote only
icon
1 - 6 yrs
icon
₹10L - ₹12L / yr
Our client is a global platform that enables e- commerce merchants to engage their mobile customers by offering seamless cross-device experiences. The typical online shopping journey spans multiple sessions on various devices and the customers are left on their own to navigate between devices. This unique platform captures the shopping activity using device- identity relationships and relays it from one device to the other, thereby making it super convenient for the consumers. Retailers, on the other hand, can track shoppers’ behavior across multiple devices and follow-up with them the next time they visit the website.This can help improve their profitability.

Founded by IIT, Madras and Georgia Institute of Technology alumnus, this 9 year old company is fully remote with team members spread across India and the US. Over 27,000 merchants from around 100 countries are using its software to create optimized shopping experiences for their customers.


As a Customer Support Engineer, you will be responsible for taking on challenging problems and finding creative solutions to those problems.

What you will do:

  • Handling customer conversations through email and chat desk and especially in a global context
  • Delivering a world-class experience and derive immense pride and satisfaction in helping people succeed
 

 

Desired Candidate Profile

What you need to have:
 
  • Familiarity with HTML and CSS
  • Proficiency with web applications and technologies
  • Excellent verbal and written communication skills
Read more
Job posted by
shishira srinivasan
Technical support
Tech Support
MS SQLServer
SSIS
Microsoft SSRS
icon
Mumbai, Kolkata, Bengaluru (Bangalore)
icon
4 - 6 yrs
icon
₹6L - ₹11L / yr

Job Description - He/she  will be responsible to take care of vendor product support and maintenance, and If experience in MS SQL SSIS and SSRS is an additional advantage
Must Have Skill - MS SQL SSIS and SSRS
Good to have skill  - Good Communication, Team Builder, Logical Thinking
Delivery Skill - Hands on Database-MS SQL, Hands on SSIS and SSRS, communication skills, Common Tools such as Version Control tools, Build tools, continuous integration, production support tools

 

Read more
Job posted by
Trisha Paul

Technical Support Engineer

at Promobi Technologies

Founded 2013  •  Product  •  100-500 employees  •  Bootstrapped
Technical support
Troubleshooting
Tech Support
icon
Pune, Hyderabad
icon
2 - 5 yrs
icon
₹2L - ₹6L / yr
ProMobi Technologies Pvt. Ltd.

Position: Technical Support Engineer


We are looking for a Strong Technical Support Engineer, who can assist clients with product issues and help to maintain a high customer retention level. He/She will be responsible for inbound and outbound calls and chat from the customer base and addressing customer Technical issues and concerns. Someone who will help build a Support team for our product build for the Education sector called Academia.

Key Responsibilities
The individual role that you’ll play in our team:
● Deal directly with customers, and respond promptly to customer inquiries
● Handle issues by providing the appropriate Root cause of the issue
● Diagnose, troubleshoot, and resolve issues by asking customers about the issues they
are facing in a detailed fashion so that they understand the nub of the problems.
● Interacting with the customer to understand the issue.
● Get the triaging steps or reproduction steps
● Try and reproduce the issue on the h/w devices provided to you
● Extract and Analyse the Android app and Backend logs
● Provide the resolution shared by the engineering team to the customer.
● Work with the consulting team in understanding customer use cases and assist
accordingly
● Resolving all technical related issues, suggesting the best solution and practices to
avoid a future issue.
● Deploying software updates to the client machines and channelizing updates

Technical Skills:
Must Haves
● Knowledge on SAAS product support which has a cloud console and a mobile app -
preferably Android
● Worked with SQL, ELK or other log collection and analysing tools.
● Resourceful in understanding fundamental network, information security, IT
communication, troubleshooting, debugging and maintenance in multi-platform
environments.

Nice To Have
● Shell Scripting
● Technical troubleshooting involving monitoring web-app performance, crash analysis
etc
● Should have basic experience in writing product manuals or feature manuals.
● Understanding of MDM, EMM on either of the platforms (Android, iOS, Windows &
Mac) can be an added advantage.
Skills
● Must possess strong communication skills in English, both written and verbal
● Working experience with Partners & Customers, Voice and Remote support
● Quick learner and versatile.
● Flexible to work in different shifts
● Excellent Email communication is a must.
● Strong ownership
● An excellent problem solver with strong analytical skills

Scalefusion (formerly known as Mobilock Pro): (Our Flagship Product)
Scalefusion is a one-stop solution, focused on managing corporate-liable & dedicated
devices, tablet-based interactive kiosks, rugged devices, mobile point of sale (mPOS) and
digital signages. Our Unified Device Management dashboard is intuitive and easy to use.
It allows you to manage all your devices, apps, and content from one place.

Promobi Technologies:
ProMobi Technologies provides a leading Mobile Device Management Solution under the
brand Scalefusion. The solution allows organizations to manage Android and iOS
devices from the cloud. It offers modern mobile device management (MDM), application
management (MAM) and content management (MCM) experience for corporate-owned
devices. Renowned organizations from startups to Fortune 500 trust Scalefusion for their
Device Management.
Read more
Job posted by
Ritu Sarvade

Customer Support Executive

at Hiring for TOP MNC Bpo's - Customer / Technical Support

Customer Support
Communication Skills
BPOS
Business Process Outsourcing (BPO)
Voice processing
icon
Remote, Bangalore
icon
2 - 7 yrs
icon
₹2L - ₹4L / yr

Hi dear Applicant,

Hiring for Multiple MNC Bpo’s, One day interview process, just 2 rounds of interview

 

Openings :

 

Customer Support : Voice & Non-voice

 

  • Health Care

  • Accounts Receivable

  • Medical Billing

  • Insurance

  • Banking / collections

  • Accounts & Finance

 

Technical Support : Voice & Non-voice

 

  • Technical Trouble Shooting

  • Hardware and Networking

  • IT Help Desk

  • Desktop Support

  • Technical Chat / Email Support

  • Application Support (Voice)

  • IT Trouble Shooting

 

Benefits :

 

  • Day / UK / US Rotational Shifts

  • 15k to 35K Take home

  • Two way Transport

  • Unlimited incentive Structure

  • No registration Fees

 

Skills Required :

 

  • Should be flexible with rotational Shifts

  • Manageable or Good English Communication Skills

  • Graduates / PUC / Diploma fresher or Experience in BPO (0-8yrs) can apply

  • Candidates with Graduation Backlogs can apply.

 

Documents Required :

 

Fresher :

  • 10th / 12th / Graduation all semester Marks card

  • Aadhar Card ID proof

  • Pan Cad ID

 

Experience :

 

  • Previous Companies Offer letter / relieving letter / one month pay slips

  • 10th / 12th / Graduation all semester Marks card

  • Aadhar Card ID proof

  • Pan Cad ID

 

 

*************PLEASE DO REFER YOUR FRIENDS*************

 

Read more
Job posted by
Shivani G

Process Associate

at Eximio Services & Solutions Pvt. Ltd.

Founded 2015  •  Services  •  100-1000 employees  •  Profitable
English Proficiency
Business Process Outsourcing (BPO)
Customer Support
icon
Pondicherry
icon
0 - 5 yrs
icon
₹2L - ₹3.5L / yr
  • Job description*

Roles and Responsibilities:

  • Build sustainable relationships of trust through open and interactive communication Maintain records of customer interactions, customer accounts, and file documents
  • Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services
  • Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued
  • Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed
  • Building lasting relationships with clients and other call center team members based on trust and reliability
  • Utilizing software, databases, scripts, and tools appropriately
  • Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.
  • Making sales or recommendations for products or services that may better suit client needs
  • Taking part in training and other learning opportunities to expand knowledge of company and position
  • Adhering to all company policies and procedures

Desired Candidate Profile:

  • Excellent Communication skills with strong command on English Language.
  • Ability to multitask, manage time and prioritize
  • Good data entry and typing skills
  • Good computer skills
  • Ability to ask prying questions and diffuse tense situations
  • Strong time management and decision making skills
  • Comfortable working for Night Shift
Read more
Job posted by
Sezhiyan Ilan

Customer Support Executive

at NoBroker

Founded 2014  •  Products & Services  •  100-1000 employees  •  Raised funding
Communication Skills
Customer Support
Customer Service
Telesales
icon
Bengaluru (Bangalore)
icon
1 - 4 yrs
icon
₹1.4L - ₹3L / yr
We are looking For Customer Support Executive.Responsibilities:Inbound calling for customer service.Identify and assess customers' needs to achieve satisfaction.Build sustainable relationships and trust with customer accounts through open and interactive communication.Provide accurate, valid and complete information by using the right methods/tools.Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.Keep records of customer interactions, process customer accounts.Follow communication procedures, guidelines and policies.Take the extra mile to engage customers.Requirements:Experience: 0.6 - 2 yearsLanguage: Hindi and English
Read more
Job posted by
Madhan G

Senior Software Engineer

at Innoplexus

Founded 2010  •  Product  •  100-500 employees  •  Profitable
User Experience (UX) Design
D3.js
Javascript
User Interface (UI) Design
Redux/Flux
HTML/CSS
Data Analytics
Github/Gitlab
icon
Pune
icon
2 - 7 yrs
icon
₹5L - ₹15L / yr
Key Responsibilities: • Collaborate with Data Science and UX team to create and design data visualization components and related features. • Build high value and high-quality data visualizations to enhance user experience. • Build support modules and libraries to decrease visualization development time. • Taking ownership of an idea from innovation level to the full-fledged developed product. • Designing and implementing interactive and dynamic visualizations based on Big Data Required experience • 2+ Years of experience • Strong proficiency in JavaScript • Strong understanding of coordinate geometry. • Strong analytical skills with a proven record in working with large datasets preferably numbers and figures. • Solid UI and UX skills, with experience building web and/or mobile interfaces along with high-quality visualizations. • Experience with JavaScript libraries and frameworks including d3, React, and redux. • Understanding of HTML, CSS, and related web technologies • Familiarity with Git (Github/Gitlab) • Hands on experience with ES6/ES7 Good to Have • Experience in 3D visualizations using technologies like OpenGL, Webgl, three.js, web assembly • Portfolio of data visualizations over d3.js or any other web technology. • Open source contribution
Read more
Job posted by
Abhinesh Aswar
Did not find a job you were looking for?
icon
Search for relevant jobs from 10000+ companies such as Google, Amazon & Uber actively hiring on Cutshort.
Get to hear about interesting companies hiring right now
iconFollow Cutshort
Want to apply to this role at Truemeds India?
Why apply via Cutshort?
Connect with actual hiring teams and get their fast response. No spam.
Learn more
Get to hear about interesting companies hiring right now
iconFollow Cutshort