Presales Manager

We are looking for a qualified Customer Support Executive to manage a team of representatives who will offer excellent customer service. 

To be successful as a customer support executive, you should display excellent interpersonal and communication skills as well as a professional appearance. These skills will prove invaluable when mentoring the representatives in your team and mediating with customers. An outstanding customer support executive should possess a proven track record of successful customer service and management skills. 

RESPONSIBILITIES 

• Handling customer complaints, provide appropriate solutions and alternatives within the time limit. 
• Following up to ensure proper resolution. 
• Adherence to all the SLAs 
• Mediate between clients and the organization. 
• Possessing excellent product knowledge to enhance customer support 
• Promote value through great customer experience. 

REQUIREMENTS 

• A bachelor’s degree in administration or a related field. 
• A minimum of 1-2 years' experience as a customer support executive. 
• Excellent interpersonal and written and oral communication skills. 
• Knowledge of CRM systems. 
• Computer skills. 
• Knowledge of customer success processes. 
• Patient and active listener. 
• Passion for service. 

AccioJob is organizing a hiring drive for one of the world’s biggest e-commerce brands.

Role: Registration & Compliance Operations

Openings: 20+

Eligibility: 2015-2024 Graduates from Any Stream/Degree

Apply Now: https://links.acciojob.com/4jvjCsf

Location: Work From Home

• This is a Work From Home role, with your base location required to be in one of the following states: Karnataka, Tamil Nadu, Andhra Pradesh, Telangana, Maharashtra, Delhi, Uttar Pradesh, West Bengal, Rajasthan, Punjab, or Kerala.

CTC: ₹3.2–4 LPA

Joining: Immediate (May 2025)

Selection Process:

1.  In-person test at AccioJob Skill Center in Noida & Hyderabad on 30th April, 1st & 2nd May 2025
2.  Final interview with company (if shortlisted)

Limited slots – First come, first assessed

This is a FREE opportunity – No charges at any step.

 Apply Now: https://links.acciojob.com/4jvjCsf

Responsibilities:

·       Analyze complex data sets to answer specific questions using MMIT’s market access data (MMIT) and Norstella claims data, third-party claims data (IQVIA LAAD, Symphony SHA). Applicant must have experience working with the aforementioned data sets exclusively.

·       Deliver consultative services to clients related to MMIT RWD sets

·       Produce complex analytical reports using data visualization tools such as Power BI or Tableau

·       Define customized technical specifications to surface MMIT RWD in MMIT tools. 

·       Execute work in a timely fashion with high accuracy, while managing various competing priorities; Perform thorough troubleshooting and execute QA; Communicate with internal teams to obtain required data

·       Ensure adherence to documentation requirements, process workflows, timelines, and escalation protocols

·       And other duties as assigned.

Requirements:

·       Bachelor’s Degree or relevant experience required

·       2-5 yrs. of professional experience in RWD analytics using SQL

·       Fundamental understanding of Pharma and Market access space

·       Strong analysis skills and proficiency with tools such as Tableau or PowerBI

·       Excellent written and verbal communication skills.

·       Analytical, critical thinking and creative problem-solving skills.

·       Relationship building skills.

·       Solid organizational skills including attention to detail and multitasking skills.

·       Excellent time management and prioritization skills.

Our front-end applications are written in React with TypeScript using Gatsby and Next.js. For our REST and GraphQL APIs we use TypeScript and NodeJS, with PostgreSQL and ElasticSearch behind the scenes.

All of our services are hosted on AWS using Elastic Kubernetes Service. CI/CD is handled by Jenkins, with automated Docker builds and deployments to staging. We use Github and JIRA to help us keep on top of our tasks, manage and host our code.

We have a strong culture for testing. We are individually responsible for our work and are immensely proud of the quality we produce. We try and automate as much of the testing as possible.

We have a learning and development budget for keeping up to date which can be spent on conferences, courses, and even books. We encourage sharing what we learn with the rest of the team and the wider community.

We are truly cross-functional: as well as designers and product managers, our teams include data analysts, mortgage advisers and marketing specialists. We’re focused on results: meetings are banned two days a week, and if you need to work from home to finish a project or leave early to manage your energy we encourage you to take it.

About the Role

• Develop scalable web applications for award-winning consumer-facing financial tools
• Develop quick internal admin tools for analysts to create and maintain critical rule sets around consumer financial data
• Integrate new external APIs from vendors or other teams into platform
• Work with UX and design team to transform wireframes into living products
• Build new REST and/or GraphQL endpoints for representing our data to consumer applications
• Own full development requirements and implementation, release management, QA regression scripts, and deployment to containerized production environments
• Communicate results and impact to business stakeholders

About You

• Experience with Node.js and a UI framework (React a plus)
• Experience with unit, integration and end to end testing tools and practices
• Experience with documenting, creating, and consuming REST APIs (GraphQL a plus)
• Keen eye for detail when translating design and requirements into working code
• Proficiency with security requirements, authentication and authorization layers (OAuth2, Google Sign-in)
• Aware of front-end performance implications and best practices
• Familiarity working in the cloud, especially as it pertains to the front end: (Amazon S3 or Azure Blob, Cloudfront, Cloudflare, Fastly, etc.)
• Familiarity with tag and event tracking libraries (e.g. Segment, Google Analytics)
• Fluent at using Git
• Excellent communication, collaboration and writing skills
• You feel comfortable that our values - being brave, investing in each other, making it simple, and owning it - reflect aspects of your personality and approach to work.

About Us

Design is at the heart of everything we do. We are ambitious to build a great global brand and we also take a lot of pride in having built a world-class product and continue to do so in a cutting edge field like Natural Language Understanding. Across both, design has played a crucial role so far and it will continue to be one of the most important hires for interface. Hence you will be working directly with the CEO.

Today, interface provides an out-of-the-box AI Assistant that acts as a “Personal Bank Teller” to help customers 24x7 through every step of the journey from a prospect to a customer. It is used by several financial institutions (FIs) across 5 countries spanning millions of conversations. Our customers have already witnessed over $50M+ ROI in just under 12 months.

Our vision is to put an AI-powered Personal Banking Assistant in everyone's pocket that not only helps with day-to-day banking needs but also helps with financial education to help each individual achieve financial wellness.

As a Lead Product Designer you will be in charge of :

1. Platform - Our platform is a suite of tools that makes the underlying core technology usable for FIs and there are certain parts that will also be used by the customers of the FIs. So you have an opportunity to design for both B2B and B2C.
2. Branding - All design aspects of creating, evolving and maintaining the brand
3. Conversation Design Principles - You will create and own the Conversation Design Principles, which will be used by the rest of the teams to design how our AI Assistant will converse.

You can be a great fit if you are :

1. Extremely self-motivated
2. Ability to learn quickly
3. Growth mindset (read this if you don't know what it means - https://www.amazon.com/Mindset-Psychology-Carol-S-Dweck/dp/0345472322">link)
4. Emotional Maturity (read this if you don't know what it means - https://medium.com/@krisgage/15-signs-of-emotional-maturity-38b1a2ab9766">link)
5. Passionate about the possibilities at the intersection of AI + Banking
6. Worked in a startup of 5 to 30 employees
7. Think like an engineer, empathize like an end-user
8. 4+ years of experience in SaaS Product Design
9. Experience in owning Product and Branding as a Full Stack Designer
10. Experience in owning Conversation Design Principles previously is a plus otherwise you are a native English speaker who has an eye for UX with words and worry the UI/UX as we know today will not exist soon :)

At interface, just like many other companies, we have made mistakes as we grow. But we have learnt from it and have gotten better. And we thank all of our employees who provided genuine feedback on the forums like Glassdoor. For others, it has become a punching bag of sorts specifically former employees who have had short tenures with us. If this bothers you, we understand. But people who typically work in startups understand this happens. 

We recommend you reach out to any of our employees who have stayed with us over an extended period if you would like to get an unbiased view if necessary.

• Strong experience in core Java programming.
• Good experience in Spring and Hibernate 
• Proficiency with JSF/third party JSF components framework
• Must have at least 2+ years exp. of Web application development with exp. in using any MVC framework
• Knowledge of OOP concepts, industry best practices, and design 
• Professional, precise communication skills
• Work experience writing Unit tests 
• Good understanding of web technology and enterprise-level applications 
• Work experience in applying the best practices of Web Application development
• Working experience in an Agile team especially with SCRUM
• Good to have experience in JavaScript frameworks
• Good to have experience in JSON, HTML5, CSS and XML

Following Skills will be an added advantage 

• Working experience of Prime-Faces
• Knowledge of Spring Web Flow

Behavioral Skill

• Should be self-motivated and a quick learner with a problem-solving mind-set
• Attention to detail and follow-through to achieve good quality and meet deadlines.
• Ability to work effectively in a team as well as in an individual environment
• Should have excellent written and verbal communication skills

Built a collaboration platform - messaging, voice, video - to be used in mobile apps, web etc. 

● Good understanding of Docker and Kubernetes deployments