ArcGis Enterprise Support Engineer

Strong Graphic Designer Profile

Mandatory (Experience 1): Must have 1+ years of experience in graphic design within B2C companies working across print and digital media

Mandatory (Experience 2): Proven experience designing marketing collaterals (brochures, flyers, banners, standees, event signage, and sponsorship assets) and digital creatives for social media and campaigns

Mandatory (Skill 1): Expertise in Adobe Creative Suite (Photoshop, Illustrator, InDesign) and Figma for design execution and collaboration.

Mandatory (Skill 2): Strong understanding of brand identity, visual hierarchy, and lead-generation design principles — ability to convert marketing objectives into impactful visuals.

Mandatory (Portfolio): Demonstrated portfolio including both print/event assets and digital/social creatives that show consistency, storytelling, and creativity.

Mandatory (Company): B2C product (preferred fintech)

Job description

Content Developer 

- Develop content strategy aligned with short-term and long-term organizational goals

- Create, manage, and deliver engaging training across multiple mediums and multiple learning styles including: face to face, mobile, on-line, video and via other broad reach vehicles

- Create and ensure the content team uses standardized instructional design and style

- Stay up-to-date with technology and e-learning developments and generate new ideas to draw targeted customers attention

- Produce Courses on time and on budget and align those programs with an overall learning outcomes strategy

- Work with SMEs to Identify customer needs and pain points

- Offer training solutions by conducting needs assessment and design appropriate programs to train or retrain personnel

- Utilize authoring tools in E-Learning Technology to build E-Learning courses

 Software Knowledge:

Photoshop CC, Adobe Captivate 9, Adobe Audition, Articulate Storyline 360, Adobe Creative Cloud

Title: SAP BW Developer 

Start Date: ASAP 

Description:  

Experienced in BW Requirements gathering, customer interaction, detailed documentation of requirements, solutions and functional specifications 

• Experience in designing and building core modeling artifacts in SAP BW 7.5 on HANA, ADSOs, Composite Providers, Open ODS Views, LSA++ architecture  
• Experience in implementing SAP ABAP and SAP AMDP scripting in BW transformations 
• Experience in using CDS views for data extraction into BW and for real time reporting 
• Experience in using user exits, field exit and BADI’s implementations 
• Experience in HANA architecture/design and data modeling - creating Schemas, Packages, Stored Procedures, Analytical Views, Attribute Views, Calculation Views.  
• Experience building hybrid data modeling solutions  
• Knowledge on HANA 2.0 features 
• Knowledge on SAP modules SD, MM, FI, Supply Chain 
• Experience in extracting data from non-SAP data sources 
• Experience in performance tuning of high volume and complex transformation scenarios 
• Planning and organizational skills, including ability to engage with multiple development projects concurrently and working to tight deadlines. 

Responsibilities 

• Design and implement solutions for the SAP Business Warehouse on HANA including Design Documents, Data flows, Data models  
• Develop customer solutions using core modeling artifacts in SAP BW 7.5 on HANA, ADSOs, Composite Providers, Open ODS Views, including enhancing the existing DataSources, creating generic DataSources when required 
• Create data models to support real time reporting 
• Extract data from non-SAP data sources 
• Design and implement SAP HANA info models using Attribute Views, Analytic Views, Calculation Views Restricted and Calculated Measures, Input Parameters, Variables, Stored Procedures, CE Functions and SQL script. 
• Tuning jobs for high volume and complex transformation scenarios 
• Developing and executing advanced data profiling, data validation scenarios. 
• Adhere to BI/BW best practices and standards to maintain a stable Business Information environment 
• Monitor BW loads, communicate and troubleshoot issues with data integrity, data design, and functional and technical software issues 
• Perform routine program modifications, performance tuning, problem solving, debugging, and unit testing 
• Maintain BW structures and support for ETL processes for data feeding in and out of BW 
• Design data structures to optimize data load times and end-user data access response times 
• Design processes to minimize data quality risks and proactively identify potential data issues 
• Prepare project related documentation (functional design, technical design, test scripts) during the different stages of a project 
• Will be working on multiple development projects concurrently under tight deadlines. 

1. Own Architecture and Design for one or more verticals end to end
   Work with stakeholders (Product teams, Partners, UI/UX teams & Vendors) to create right architecture for large scale, large volume consumer facing applications
2. Ability to work in ambiguous environments
3. Be on top of emerging technology and make recommendations to future-proof products and solutions
4. Ensure that systems are architected to be secure and resilient through the effective application of security and Business Continuity principles
5. Lead the definition and validation of architecture principles and standards

Job Responsibilities:

• Having a proactive customer support approach
• Testing product features as assigned
• Build & strengthen customer relationships
• Lead scoring and qualification
• Manage incoming chats, emails and handle appropriate follow-up calls and emails
• Address, resolve, and record any customer issues that arise pertaining to business growth, billing, and general account satisfaction
• Demonstrate the value of the platform to our customers every day by providing amazing customer support
• Maintain existing customer success metrics and data as directed

Job Requirements:

• Excellence at Googling stuff and spoken English
• Ability to meet deadlines and decent depth of thought process
• Capable of operating without much supervision while still producing results
• Not being camera shy and great presentation skills
• Motivation to pursue customer success as a career
• Understanding the basics of customer support such as treating customers with respect, empathy, and understanding
• Technical understanding and ability to troubleshoot and resolve technical problems

Note: The applicant should be comfortable with both the timings, Day Shift Timings as well as the US Shift Timings.Shifts will be rotational.

Brownie Points If - You are great at video presentation and love engaging with customers through videos