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Designation- L1 Tech Support
Location – Kharghar
Experience - 2 to 5 years
L1 Tech Support: BE/Btech only.
- Must have minimum 2-3 years of support Experience on Financial transactions system
- Monitor and verify program execution, identification and communication of processing variances(e.g. run time, record counts, etc.) and potential issues
- Manage Production alerts and take necessary action as per the run-book
- Creation of incident tickets, and follow-up until closure as per Standard Operational Procedure
- Maintain and adhere production schedules to include ad-hoc requests
- Stopping and starting system processes
- Troubleshoot failures and determine best course of action
- Internal Stakeholder communications with respect to the daily production cycles
- Documenting all Operational activities (Known Error Database, reports, Troubleshooting steps, Operation manual, important mail communications)
- SLA Adherence.
- Good Understanding of SQL and scheduling.
- Familiarity/Experience with UNIX, LINUX, Windows environments
- Familiarity with scheduling and job monitoring tools
- Must be able to do work in all 3 shifts (morning/afternoon/night
If interested, kindly share updated resume, current CTC and Expected CTC.
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About the company
Passionate about education?
CK-12 is on the lookout for talented, creative, and dedicated people to join our mission to provide great education to students around the world. We are looking for candidates to join our office at Bangalore.
We have a strong education platform that has served over 200 Million users, have got over 1.45 Billion questions answered and have got more than 285 thousand customised Flexbooks. We have embarked on exciting journey to build AI-powered student tutor and Teacher Assistant to build next generation of learning platform.
About CK-12 Foundation
CK-12’s mission is to provide free access to open-source content and technology tools that empower students as well as teachers to enhance and experiment with different learning styles, resources, levels of competence, and circumstances.
To achieve this noble and ambitious vision, we at CK-12 are challenging traditional model of education to transform it dramatically. Technology has opened up lots of opportunities to revolutionize education for the benefit of students, teachers and parents.
We have chosen to be non-profit so that we can effectively realize our mission and so that we can do the right thing! It also provides us the ability to experiment big and bold ideas. CK-12 is backed by Vinod Khosla, a renowned technology venture capitalist.
At CK-12, you’ll experience the benefits of working in a dynamic, entrepreneurial, innovative and non bureaucratic environment where you will get a lot of cool things done than you ever imagined! We are a small group of passionate folks who are determined to disrupt the current form of education. We came together from companies such as Apple, eBay, Amazon, McGraw-Hill, and startups.
Technology is key to scale education and we deeply believe in it. Come develop great solutions on our cloud based (AWS) and AI-first platform delivering rich and interactive content.
Does our mission, people and technologies excite you? If the answer is YES! and you are a great technologist who will challenge status-quo (no order takers please!) by innovating, please come join us! Together, we will change the world!
Check out how CK-12 is making an impact in teaching and learning - https://www.ck12info.org/about/testimonials/
Flexi, our AI-powered Student Tutor - https://www.ck12.org/pages/student-tutor/
AI-powered Teacher Assistant - https://www.ck12.org/pages/teacher-assistant/
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