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FOUNDED
2011
TYPE
Product
SIZE
100-500
STAGE
Profitable
Why join us
Improve user engagement and retention with WebEngage marketing cloud. Orchestrate and implement cross-channel workflow with journey designer.Take free demo.

Jobs at webengage

Manager - Community

at webengage

Founded 2011  •  Product  •  100-500 employees  •  Profitable
LinkedIn
Twitter
coummunity outreach
Community Management
community outreach
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Mumbai, Bengaluru (Bangalore)
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2 - 5 yrs
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₹10L - ₹15L / yr
About us:
WebEngage is a customer data platform and marketing automation suite that makes user engagement and retention simplified and highly effective for consumer tech enterprises and SMBs. One of the hottest global SaaS companies, we’ve been recognized by G2 as a Marketing Automation Leader in Asia 2021.
The platform helps brands drive more revenue from their existing customers and anonymous users through highly contextual, hyper-personalized engagement campaigns across 10 communication channels.
We are headquartered in Mumbai, India, and have offices in Delhi, Bangalore, São Paulo, and Dubai.  We work with thousands of brands worldwide, across industries like E-Commerce, Edtech, Fintech, Foodtech, Media & Publications, Gaming, BFSI, Healthcare, and Online Retail.
Learn more about us at www.webengage.com
 
Responsibilities:
  • Build and maintain an engaged community of founders/retention marketers for mutual learning/playbooks / advise on different stages of evolution
  • Host online / offline knowledge-sharing events/mixers with community members
  • Periodically bring in external experts to share insights with the members
  • Engage with Customers to invite them as participants in case studies, testimonials, PR efforts, as speakers in online/offline events
  • Engage with customers to gather back-channel insights about our own product, usage, expectations, and action in the competitive ecosystem
  • Play matchmaker in setting up intros with agency partners and helping customers solve issues better.

Requirements:
  • Active Networker with an active LinkedIn/Twitter community
  • Strong Verbal and Written Communication
  • Fast Learner to understand what we're offering as a solution
  • High Energy levels
  • Business Education preferred
  • Storytelling Skills get a bonus.

Life at WebEngage:
  • We take transparency very seriously. Along with a full view of team goals, get a top-level view across the board with our monthly & quarterly town hall meetings.
  • A highly inclusive work culture that promotes a relaxed, creative and productive environment.
  • Practice autonomy, open communication, growth opportunities,while maintaining a perfect work-life balance
  • Go on company-sponsored offsites, once a year and blow off steam with your work buddies! (Post Pandemic)
Perks & Benefits:
  • Learning is a way of life. Unlock your full potential backed with cutting-edge tools and mentorship (Macbook for Engagers & reimbursement for your WFH setup!)
  • Get the best in class medical insurance (with Covid Care facilities), programs for taking care of your mental health, and a Contemporary Leave Policy (beyond sick leaves)
Explore more here:
Think you fit the bill? Come along, let’s redefine the future of Marketing Automation!
Job posted by
Prishita Manik

Sales Development Representative - APAC/MEA

at webengage

Founded 2011  •  Product  •  100-500 employees  •  Profitable
Lead Generation
b2b saas
Sales
Business Development
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Mumbai, Bengaluru (Bangalore), Delhi, Gurugram, Noida
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2 - 4 yrs
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₹10L - ₹13L / yr
About us :

WebEngage is a customer data platform and marketing automation suite that makes user engagement and retention simplified and highly effective for consumer tech enterprises and SMBs. One of the hottest global SaaS companies, we've been recognized by G2 as a Marketing Automation Leader in Asia 2021.

The platform helps brands drive more revenue from their existing customers and anonymous users through highly contextual, hyper-personalized engagement campaigns across 10 communication channels.

We are headquartered in Mumbai, India, and have offices in Delhi, Bangalore, So Paulo, and Dubai. We work with thousands of brands worldwide, across industries like E-Commerce, Edtech, Fintech, Foodtech, Media & Publications, Gaming, BFSI, Healthcare, and Online Retail.

Learn more about us at www.webengage.com

We're looking for a results-driven sales development representative to actively seek new business opportunities, engage and build relationships with potential customers.

To be a successful Sales Development Representative, you should have excellent communication, interpersonal, and customer service skills. You should also demonstrate the ability to meet deadlines and have strong analytical and mathematical skills.

Key Responsibilities :

- Identify and prospect new Business Opportunities via personalized emails, Telephonic calls, prospecting via social Media Platforms such as LinkedIn, Twitter, online Databases, Websites.

- Introduce WebEngage's Solution to appropriate buyers within the Targeted Geographical Markets.

- Identify Key Decision Makers by performing research using prospecting tools Like LinkedIn, ZoonInfo, etc.

- Perform Client-need Analysis, track their pain-points to develop a reach-out strategy.

- Creating relationships with customers to identify their potential needs and qualify their interests

- Schedule potential Client meetings with our in-house Sales Representatives.

- Manage Sales Funnel while interacting with Prospective clients and maintain relationships for re-marketed prospects.

- Constantly work with Sales and Marketing Heads to strategize on Pipeline building and its progress.

- Work closely with Sales and Marketing teams to achieve Monthly/Quarterly revenue Goals.

- Prepare and Analyze lead Generation pipeline via Reports and Dashboards and give insights on the way ahead.

Required Skills and Experience :

- Commanding desire to learn and succeed in tech sales and business development.

- 2+ years of experience in Lead Generation / Sales development / Business development preferably in a SAAS company.

- Hands-on experience of CRM/prospecting tools like LinkedIn, Email drip tools like Outreach, Klenty and CRM tools like Salesforce, Pipedrive is an added advantage.

- Should have a strong communication along with good analytical skills.

Life at WebEngage :

- We take transparency very seriously. Along with a full view of team goals, get a top-level view across the board with our monthly & quarterly town hall meetings.

- A highly inclusive work culture that promotes a relaxed, creative and productive environment.

- Practice autonomy, open communication, growth opportunities, while maintaining a perfect work-life balance

- Go on company-sponsored offsites, once a year and blow off steam with your work buddies! (Post Pandemic)

Perks & Benefits :

Learning is a way of life. Unlock your full potential backed with cutting-edge tools and mentorship (Macbook for Engagers & reimbursement for your WFH setup!)

Get the best in class medical insurance (with Covid Care facilities), programs for taking care of your mental health, and a Contemporary Leave Policy (beyond sick leaves)

Explore more here :

https://youtu.be/Y0HjfyMjUpg

https://www.linkedin.com/company/webengage

https://twitter.com/WebEngage's =09

Think you fit the bill? Come along, let's redefine the future of Marketing Automation!
Job posted by
Prishita Manik

Salesforce Admin

at webengage

Founded 2011  •  Product  •  100-500 employees  •  Profitable
Salesforce
Salesforce.com administration
TREX Admin
Software Configuration Management (SCM)
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Mumbai, Bengaluru (Bangalore), Gurugram
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5 - 6 yrs
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₹14L - ₹15L / yr
About us:
WebEngage is a customer data platform and marketing automation suite that makes user engagement and retention simplified and highly effective for consumer tech enterprises and SMBs. One of the hottest global SaaS companies, we’ve been recognized by G2 as a Marketing Automation Leader in Asia 2021.
The platform helps brands drive more revenue from their existing customers and anonymous users through highly contextual, hyper-personalized engagement campaigns across 10 communication channels.
We are headquartered in Mumbai, India, and have offices in Delhi, Bangalore, São Paulo, and Dubai.  We work with thousands of brands worldwide, across industries like E-Commerce, Edtech, Fintech, Foodtech, Media & Publications, Gaming, BFSI, Healthcare, and Online Retail.
Learn more about us at www.webengage.com
 
Key Responsibilities:
  • Administers overall setup, configuration and maintenance of the Salesforce.com platform for the various divisions
  • Performs system administration functions such as user management (profiles and roles), field and validation rule configuration, record types, picklists, page layout management, mobile setup, data management, email templates, folder management, and public groups, as well as other configuration items
  • Validation rules, Reports, Workflow, Process Builder as per business requirements
  • Responsible to analyze, troubleshoot and solve the delivery/production (tier 2 or tier 3) team reported issues.
  • Partner with Product Development to resolve customer reported bugs.
  • Ability to reliably and correctly estimate your time to resolve technical problems and a clear understanding of your limitations for escalation purposes.
  • Meet individual performance goals, including weekly and/or annual efficiency goals.

Requirements:
  • Should have good communication skill.
  • Experience Level – 5-6 years in similar profile.
  • Team player willing to collaborate throughout all phases of development, testing and deployment
  • Ability to solve problems and meet the deadlines within minimal supervision
  • Excellent analytical skills

Life at WebEngage:
  • We take transparency very seriously. Along with a full view of team goals, get a top-level view across the board with our monthly & quarterly town hall meetings.
  • A highly inclusive work culture that promotes a relaxed, creative and productive environment.
  • Practice autonomy, open communication, growth opportunities,while maintaining a perfect work-life balance
  • Go on company-sponsored offsites, once a year and blow off steam with your work buddies! (Post Pandemic)

Perks & Benefits:
  • Learning is a way of life. Unlock your full potential backed with cutting-edge tools and mentorship (Macbook for Engagers & reimbursement for your WFH setup!)
  • Get the best in class medical insurance (with Covid Care facilities), programs for taking care of your mental health, and a Contemporary Leave Policy (beyond sick leaves)
Explore more here:
Think you fit the bill? Come along, let’s redefine the future of Marketing Automation!


Job posted by
Prishita Manik

Senior Product Support Engineer

at webengage

Founded 2011  •  Product  •  100-500 employees  •  Profitable
Technical support
Tech Support
Troubleshooting
Software troubleshooting
Marketing Automation
HTML/CSS
Product support
B2B
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Mumbai
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1 - 4 yrs
icon
₹4L - ₹7L / yr
About us:
WebEngage is a customer data platform and marketing automation suite that makes user engagement and retention simplified and highly effective for consumer tech enterprises and SMBs. One of the hottest global SaaS companies, we’ve been recognized by G2 as a Marketing Automation Leader in Asia 2021.
The platform helps brands drive more revenue from their existing customers and anonymous users through highly contextual, hyper-personalized engagement campaigns across 10 communication channels.
We are headquartered in MumbaiIndia, and have offices in DelhiBangalore, São Paulo, and Dubai.  We work with thousands of brands worldwide, across industries like E-Commerce, Edtech, Fintech, Foodtech, Media & Publications, Gaming, BFSI, Healthcare, and Online Retail.
Learn more about us at www.webengage.com
About the role:
  • Provide enterprise grade support to our clients over email and phone
  • Address core technical queries related to the product
  • Troubleshoot bugs faced by our clients. This typically involves working with REST APIs, APIs, HTML/CSS and Javascript
  • Perform cause analysis of customer issues via in-depth research and analysis using information from product logs and other databases
  • Collaborate with Engineering and Data Analytics to help solve customer issues and provide reports
  • Create and maintain internal documentation repositories
  • Triage incoming requests and enhance workflows to deal with incoming ticket volume
  • Ensure speedy resolution of issues while maintaining high customer satisfaction
You will have the opportunity to:
  • Be a part of an elite Technical Support team
  • Build partnerships and work with some of the biggest enterprise accounts across different domains like e-commerce, travel, insurance, banks, telecom etc
  • Core markets include US, Europe and SE Asia.
External Skills And Expertise
  • 1-2 years of experience providing enterprise support to Indian and Global clients (B2B SaaS)
  • Hands on experience with HTML/CSS,Javascript, REST APIs and APIs
  • Knowledge of Zendesk and JIRA is a plus
  • Excellent written and verbal communication skills
  • Ability to explain complex concepts through clear and accurate writing
  • People skills and having the gift of the gab to handle tricky situations
  • Ability to complete large volumes of work quickly and independently with a high level of drive, initiative and self-motivation
  • Flexibility of working in rotational shifts

Life at WebEngage:
  • We take transparency very seriously. Along with a full view of team goals, get a top-level view across the board with our monthly & quarterly town hall meetings.
  • A highly inclusive work culture that promotes a relaxed, creative and productive environment.
  • Practice autonomy, open communication, growth opportunities,while maintaining a perfect work-life balance
  • Go on company-sponsored offsites, once a year and blow off steam with your work buddies! (Post Pandemic)
Perks & Benefits:
  • Learning is a way of life. Unlock your full potential backed with cutting-edge tools and mentorship (Macbook for Engagers & reimbursement for your WFH setup!)
  • Get the best in class medical insurance (with Covid Care facilities), programs for taking care of your mental health, and a Contemporary Leave Policy (beyond sick leaves)
Explore more here:
Think you fit the bill? Come along, let’s redefine the future of Marketing Automation!
 
Job posted by
Aashna Desai

Territory Sales Manager – BFSI/Fintech

at webengage

Founded 2011  •  Product  •  100-500 employees  •  Profitable
Sales
Business Development
BFSI
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Mumbai
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4 - 7 yrs
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₹1L - ₹15L / yr

"Bridging the gap between the Client and their prospects i.e. end-users - by providing authenticated, customized Software solutions"

One who is able to manage all aspects of the sales process including lead management, qualification, evaluation, closure and will play an integral role in the success of the overall sales team. 

Key Responsibilities

  • Develop and manage sales pipeline, prospect and assess sales and move a large number of transactions simultaneously through the sales pipeline. 
  • Manage and track customer and transactional information in the CRM system. 
  • Coordinate resources throughout the sales cycle, including product support and sales engineering. 
  • Nurture and expand the company's relationship with customer accounts of all sizes. 
  • Provide regular reporting of pipeline and forecast through the CRM system. 
  • Practice effective, excellent communication with management, customers and support staff. 
  • Participate in team-building and company-growth activities including strategy setting, sales training, marketing efforts and customer care. 
  • Operational responsibilities include accurate pipeline reporting and quarterly sales forecasts are done smoothly and effectively.
  • Foster a culture of engagement and excitement that drives high-customer and employee satisfaction
  • Introduce WebEngage's Solution to appropriate buyers within the Targeted Geographical Market - India
  • Identify Key Decision Makers (CXO level) by performing research and using prospecting tools
  • Build & grow networks in legacy businesses & conglomerates. 
  • Handling RFI/RFP, proposal writing & leading commercial negotiations
  • Perform Client-need Analysis, track their pain-points to develop a reach-out strategy.

 

Who you are

  • Experienced – 4to7 years in Enterprise SAAS/selling Software Solutions (USD 100K++ ARR)  in India markets including both transactional sales and strategic selling experience. 2to3 years in BFSI domain. 
  • Performer - Consistent over achievement of sales goals in a large geographic territory
  • Missionary - Highly driven individual with an execution focus and a strong sense of urgency and a belief in the client's mission
  • Entrepreneurial - You've worked with start-ups and emerging organizations. You understand how to build and grow a successful business
  • Domain - Experience with analytics, data, databases or business intelligence preferred. Bachelor's Degree with a technical or business focus preferred
  • Go-Getter - Willing to go the extra mile with a strong work ethic; self-directed and resourceful
  • Excellent Communication - You know what to say and more importantly, how to say it
  •  
Job posted by
Mili Panicker
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