webengage
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Improve user engagement and retention with WebEngage marketing cloud. Orchestrate and implement cross-channel workflow with journey designer.Take free demo.
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Jobs at webengage
The recruiter has not been active on this job recently. You may apply but please expect a delayed response.
About us:
WebEngage is a customer data platform and marketing automation suite that makes user engagement and retention simplified. One of the hottest global SaaS companies, weʼve been recognized by G2 as a Marketing Automation Leader in Asia 2021.
We work with thousands of brands worldwide, across industries like E-Commerce, Edtech, Fintech, Foodtech, Media & Publications, Gaming, BFSI, Healthcare, and Online Retail. We are headquartered in Mumbai, India, and have offices in Delhi, Bangalore, São Paulo, and Dubai. Learn more about us at webengage.com
WebEngage deals with humongous data volumes. The platform ingests 4 billion data points on a daily basis and sends out more than a billion hyper-personalized communications across 10 communication channels. The scale keeps engineering challenging and exciting at the same time. We are looking for talented engineers with strong foundations who can learn and pick up new tools on the fly. You would be working with the latest technologies to build new features, improve performance and reliability of existing features, and improve our development processes as we scale. Product engineering team works in functional pods. You will be working on building certain aspects of the product. For executing the product vision, you will work closely with other developers, QA, product engineers, and customer support team.
Responsibilities:
- Oversee and manage the facility management and housekeeping staff to ensure tasks are completed efficiently and to a high standard.
- Review and manage admin-related reports and checklists for accuracy and completion.
- Oversee and ensure effective administrative functions within the assigned department, such as analysis, reconciliation, reports & presentations preparation, budget and purchasing research, and account monitoring.
- Assist with accounts payable and receivable processes, including processing invoices, preparing checks, and reconciling statements.
- Assist in preparing budgets by coordinating and compiling data, researching past expenditures, and making projections for the following year.
- Manage databases and other information systems to ensure data is updated and accessible.
- Coordinate and support various administrative projects and initiatives.
- Oversee the procurement process, including sourcing, vendor management, and negotiations, to ensure efficient and cost-effective acquisition of goods and services.
- Oversee and maintain contracts with related vendors and purchase supplies and equipment as authorized.
- Monitor fixed assets and equipment, maintaining records for all IT and non-IT equipment.
- Record disbursement of petty cash, perform timely replenishment of funds, and conduct monthly reconciliations of the account.
Requirements:
- Bachelorʼs degree in any discipline
- Minimum 3 years of proven experience in a similar role
- Excellent communication and interpersonal skills
- Proficiency in MS Office & G Suite is a must
- Excellent organizational and time-management skills
- Quick-thinking, planning, coordinating, and executing skills
Life at WebEngage:
- We take transparency very seriously. Along with a full view of team goals, get a top-level view across the board with our monthly & quarterly town hall meetings.
- A highly inclusive work culture that promotes a relaxed, creative and productive environment. • Practice autonomy, open communication, growth opportunities,while maintaining a perfect work-life balance • Go on company-sponsored offsites, once a year and blow off steam with your work buddies! (Post Pandemic)
Perks & Benefits:
- Learning is a way of life. Unlock your full potential backed with cutting-edge tools and mentorship
- Get the best in class medical insurance (with Covid Care facilities), programs for taking care of your mental health, and aContemporary Leave Policy (beyond sick leaves)
Explore more here: https://youtu.be/Y0HjfyMjUpg https://www.linkedin.com/company/webengage https://twitter.com/WebEngage?s=09
Think you fit the bill? Come along, letʼs redefine the future of Marketing Automation!
WebEngage aims to be an equal opportunity employer. We strongly believe that when people feel respected and included they can be more creative, innovative, and successful. We believe that change is the only constant and are in the process and will continue to be in process with changing times to adapt and advance diversity and inclusion. We take affirmative action to ensure equal opportunity and complete non-disclosure of all applicants without any regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or any other characteristics not mentioned hereinabove which are protected under the law of the soil.
The recruiter has not been active on this job recently. You may apply but please expect a delayed response.
- Build and maintain an engaged community of founders/retention marketers for mutual learning/playbooks / advise on different stages of evolution
- Host online / offline knowledge-sharing events/mixers with community members
- Periodically bring in external experts to share insights with the members
- Engage with Customers to invite them as participants in case studies, testimonials, PR efforts, as speakers in online/offline events
- Engage with customers to gather back-channel insights about our own product, usage, expectations, and action in the competitive ecosystem
- Play matchmaker in setting up intros with agency partners and helping customers solve issues better.
- Active Networker with an active LinkedIn/Twitter community
- Strong Verbal and Written Communication
- Fast Learner to understand what we're offering as a solution
- High Energy levels
- Business Education preferred
- Storytelling Skills get a bonus.
- We take transparency very seriously. Along with a full view of team goals, get a top-level view across the board with our monthly & quarterly town hall meetings.
- A highly inclusive work culture that promotes a relaxed, creative and productive environment.
- Practice autonomy, open communication, growth opportunities,while maintaining a perfect work-life balance
- Go on company-sponsored offsites, once a year and blow off steam with your work buddies! (Post Pandemic)
- Learning is a way of life. Unlock your full potential backed with cutting-edge tools and mentorship (Macbook for Engagers & reimbursement for your WFH setup!)
- Get the best in class medical insurance (with Covid Care facilities), programs for taking care of your mental health, and a Contemporary Leave Policy (beyond sick leaves)
The recruiter has not been active on this job recently. You may apply but please expect a delayed response.
WebEngage is a customer data platform and marketing automation suite that makes user engagement and retention simplified and highly effective for consumer tech enterprises and SMBs. One of the hottest global SaaS companies, we've been recognized by G2 as a Marketing Automation Leader in Asia 2021.
The platform helps brands drive more revenue from their existing customers and anonymous users through highly contextual, hyper-personalized engagement campaigns across 10 communication channels.
We are headquartered in Mumbai, India, and have offices in Delhi, Bangalore, So Paulo, and Dubai. We work with thousands of brands worldwide, across industries like E-Commerce, Edtech, Fintech, Foodtech, Media & Publications, Gaming, BFSI, Healthcare, and Online Retail.
Learn more about us at www.webengage.com
We're looking for a results-driven sales development representative to actively seek new business opportunities, engage and build relationships with potential customers.
To be a successful Sales Development Representative, you should have excellent communication, interpersonal, and customer service skills. You should also demonstrate the ability to meet deadlines and have strong analytical and mathematical skills.
Key Responsibilities :
- Identify and prospect new Business Opportunities via personalized emails, Telephonic calls, prospecting via social Media Platforms such as LinkedIn, Twitter, online Databases, Websites.
- Introduce WebEngage's Solution to appropriate buyers within the Targeted Geographical Markets.
- Identify Key Decision Makers by performing research using prospecting tools Like LinkedIn, ZoonInfo, etc.
- Perform Client-need Analysis, track their pain-points to develop a reach-out strategy.
- Creating relationships with customers to identify their potential needs and qualify their interests
- Schedule potential Client meetings with our in-house Sales Representatives.
- Manage Sales Funnel while interacting with Prospective clients and maintain relationships for re-marketed prospects.
- Constantly work with Sales and Marketing Heads to strategize on Pipeline building and its progress.
- Work closely with Sales and Marketing teams to achieve Monthly/Quarterly revenue Goals.
- Prepare and Analyze lead Generation pipeline via Reports and Dashboards and give insights on the way ahead.
Required Skills and Experience :
- Commanding desire to learn and succeed in tech sales and business development.
- 2+ years of experience in Lead Generation / Sales development / Business development preferably in a SAAS company.
- Hands-on experience of CRM/prospecting tools like LinkedIn, Email drip tools like Outreach, Klenty and CRM tools like Salesforce, Pipedrive is an added advantage.
- Should have a strong communication along with good analytical skills.
Life at WebEngage :
- We take transparency very seriously. Along with a full view of team goals, get a top-level view across the board with our monthly & quarterly town hall meetings.
- A highly inclusive work culture that promotes a relaxed, creative and productive environment.
- Practice autonomy, open communication, growth opportunities, while maintaining a perfect work-life balance
- Go on company-sponsored offsites, once a year and blow off steam with your work buddies! (Post Pandemic)
Perks & Benefits :
Learning is a way of life. Unlock your full potential backed with cutting-edge tools and mentorship (Macbook for Engagers & reimbursement for your WFH setup!)
Get the best in class medical insurance (with Covid Care facilities), programs for taking care of your mental health, and a Contemporary Leave Policy (beyond sick leaves)
Explore more here :
https://youtu.be/Y0HjfyMjUpg
https://www.linkedin.com/company/webengage
https://twitter.com/WebEngage's =09
Think you fit the bill? Come along, let's redefine the future of Marketing Automation!
The recruiter has not been active on this job recently. You may apply but please expect a delayed response.
- Administers overall setup, configuration and maintenance of the Salesforce.com platform for the various divisions
- Performs system administration functions such as user management (profiles and roles), field and validation rule configuration, record types, picklists, page layout management, mobile setup, data management, email templates, folder management, and public groups, as well as other configuration items
- Validation rules, Reports, Workflow, Process Builder as per business requirements
- Responsible to analyze, troubleshoot and solve the delivery/production (tier 2 or tier 3) team reported issues.
- Partner with Product Development to resolve customer reported bugs.
- Ability to reliably and correctly estimate your time to resolve technical problems and a clear understanding of your limitations for escalation purposes.
- Meet individual performance goals, including weekly and/or annual efficiency goals.
- Should have good communication skill.
- Experience Level – 5-6 years in similar profile.
- Team player willing to collaborate throughout all phases of development, testing and deployment
- Ability to solve problems and meet the deadlines within minimal supervision
- Excellent analytical skills
- We take transparency very seriously. Along with a full view of team goals, get a top-level view across the board with our monthly & quarterly town hall meetings.
- A highly inclusive work culture that promotes a relaxed, creative and productive environment.
- Practice autonomy, open communication, growth opportunities,while maintaining a perfect work-life balance
- Go on company-sponsored offsites, once a year and blow off steam with your work buddies! (Post Pandemic)
Perks & Benefits:
- Learning is a way of life. Unlock your full potential backed with cutting-edge tools and mentorship (Macbook for Engagers & reimbursement for your WFH setup!)
- Get the best in class medical insurance (with Covid Care facilities), programs for taking care of your mental health, and a Contemporary Leave Policy (beyond sick leaves)
The recruiter has not been active on this job recently. You may apply but please expect a delayed response.
- Provide enterprise grade support to our clients over email and phone
- Address core technical queries related to the product
- Troubleshoot bugs faced by our clients. This typically involves working with REST APIs, APIs, HTML/CSS and Javascript
- Perform cause analysis of customer issues via in-depth research and analysis using information from product logs and other databases
- Collaborate with Engineering and Data Analytics to help solve customer issues and provide reports
- Create and maintain internal documentation repositories
- Triage incoming requests and enhance workflows to deal with incoming ticket volume
- Ensure speedy resolution of issues while maintaining high customer satisfaction
- Be a part of an elite Technical Support team
- Build partnerships and work with some of the biggest enterprise accounts across different domains like e-commerce, travel, insurance, banks, telecom etc
- Core markets include US, Europe and SE Asia.
- 1-2 years of experience providing enterprise support to Indian and Global clients (B2B SaaS)
- Hands on experience with HTML/CSS,Javascript, REST APIs and APIs
- Knowledge of Zendesk and JIRA is a plus
- Excellent written and verbal communication skills
- Ability to explain complex concepts through clear and accurate writing
- People skills and having the gift of the gab to handle tricky situations
- Ability to complete large volumes of work quickly and independently with a high level of drive, initiative and self-motivation
- Flexibility of working in rotational shifts
Life at WebEngage:
- We take transparency very seriously. Along with a full view of team goals, get a top-level view across the board with our monthly & quarterly town hall meetings.
- A highly inclusive work culture that promotes a relaxed, creative and productive environment.
- Practice autonomy, open communication, growth opportunities,while maintaining a perfect work-life balance
- Go on company-sponsored offsites, once a year and blow off steam with your work buddies! (Post Pandemic)
- Learning is a way of life. Unlock your full potential backed with cutting-edge tools and mentorship (Macbook for Engagers & reimbursement for your WFH setup!)
- Get the best in class medical insurance (with Covid Care facilities), programs for taking care of your mental health, and a Contemporary Leave Policy (beyond sick leaves)
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