L1 Tech Support

Role Summary

The Service Delivery & Change Manager is responsible for ensuring smooth day-to-day support operations, structured execution of change requests, and controlled production releases across client accounts and internal systems. This is a hybrid role requiring a mix of delivery management, technical coordination, stakeholder communication, and operational discipline.

Key Responsibilities

• Oversee day-to-day production support activities across projects or client accounts
• Manage incidents, service requests, and operational issues to ensure timely resolution and SLA compliance
• Coordinate with internal technical teams for troubleshooting, escalation, and closure of support cases
• Maintain support records, trackers, and operational documentation
• Support business users with system-related requests, user access coordination, and issue follow-up where needed
• Manage the complete lifecycle of change requests from requirement gathering to closure
• Coordinate with business stakeholders, clients, and technical teams to define scope, effort, timelines, and priorities
• Ensure proper approvals, documentation, planning, testing, deployment readiness, and closure of all changes
• Coordinate production deployments involving application and database changes
• Support release planning, deployment communication, release notes, and post-release follow-up
• Act as the primary coordination point between clients, business teams, and delivery teams
• Lead or support review meetings, status calls, follow-ups, and issue discussions
• Provide regular updates on support status, change progress, risks, and delivery timelines
• Ensure adherence to internal processes, governance standards, and audit requirements
• Support compliance-related activities, reporting needs, and documentation for management or client review
• Prepare weekly and monthly reports covering incidents, support activities, change requests, deployment status, and team utilization
• Track open items, pending approvals, delivery risks, and recurring support trends
• Support management with structured data for invoicing inputs, audit preparation, and operational analysis
• Contribute to process improvements that strengthen service quality, delivery control, and communication flow
• Manage resource planning, team allocation, leave schedules, and backup coverage to ensure smooth delivery continuity.
• Support onboarding, knowledge transfer, and internal coordination for smooth service continuity
• Identify, support, and help drive AI-led initiatives that improve operational efficiency, service quality, reporting, or delivery processes

Required Skills / Knowledge

• Strong experience in application support, service delivery, change management, or technical project coordination
• Good understanding of incident management, service request handling, and change control processes
• Experience in production release coordination and deployment planning
• Strong stakeholder management and client communication skills
• Ability to work across business, technical, and operational teams
• Strong reporting, documentation, and follow-up discipline
• Familiarity with ticketing tools, release processes, and enterprise support environments
• Good analytical and problem-solving skills
• Ability to manage multiple priorities in a structured and calm manner
• Working knowledge of Java-based enterprise applications, including Spring Framework and Hibernate
• Familiarity with cloud platforms such as AWS
• Basic working knowledge of Linux environments
• Understanding of CI/CD tools and version control platforms such as Jenkins, GitHub, and Bitbucket
• Ability to coordinate effectively with development and DevOps teams on application changes, deployments, and environment-related issues
• Strong interest in emerging technologies and willingness to contribute to AI initiatives within the organization

Preferred Qualifications

• Bachelor’s degree in Engineering, IT, Computer Science, or related field
• 5+ years of relevant experience in service delivery, application support, or technical project management
• Experience in client-facing delivery environments
• Exposure to audit, compliance, or governance-heavy projects is an advantage
• Experience in the Energy sector and/or Ecommerce will be an added advantage

Role Objective

Build and manage a reliable, scalable, and cost-efficient supplier ecosystem for customised and premium furniture, while ensuring consistent quality, lead-time adherence, and strong commercial competitiveness across categories.

Key Responsibilities

• Identify, evaluate, and onboard OEM partners across furniture categories including Sofas, Beds, Dining, Storage, and Accent Furniture.
• Build a diversified and balanced supplier portfolio to reduce concentration risk while maintaining quality and delivery consistency.
• Develop long-term strategic partnerships with key vendors, including exclusivity arrangements where relevant.
• Drive supplier capability development across quality, finishing standards, compliance, and scalability.
• Own end-to-end costing, pricing, and commercial negotiations with vendors.
• Deliver cost optimisation through material optimisation, process improvements, volume leverage, and alternate sourcing.
• Lead annual rate negotiations, cost resets, and contract renewals.
• Work closely with Category, Design, and Product teams to enable New Product Development (NPD).
• Ensure sourcing feasibility for design-led, customised, and make-to-order products.
• Define, implement, and enforce supplier SLAs covering quality standards, lead times, and responsiveness.
• Collaborate with Vendor Managers and QC teams to ensure On-Time In-Full (OTIF) delivery performance.
• Review vendor performance regularly and drive corrective actions and improvement plans.
• Identify and mitigate sourcing risks related to capacity constraints, supplier dependency, and raw material volatility.
• Partner with Finance on contracts, payment terms, and commercial governance.

Success Metrics (KPIs)

• Cost savings and margin improvement (CM1 / Gross Margin)
• Supplier OTIF and lead-time adherence
• Quality acceptance rate and defect reduction
• Reduction in supplier concentration and dependency risk
• New supplier onboarding, capability building, and scalability metrics

Ideal Profile

• 6–10 years of experience in furniture sourcing, manufacturing, or category operations.
• Strong understanding of furniture materials, production processes, and finishing standards.
• Proven expertise in vendor negotiations, cost management, and supplier development.
• Experience in customised or make-to-order manufacturing environments preferred.
• Strong stakeholder management skills with a hands-on execution mindset.

What We Offer

• High-impact role influencing margins, supply reliability, and product quality
• Opportunity to build and scale a strategic supplier ecosystem
• Cross-functional exposure across sourcing, design, manufacturing, and finance

Job Overview:

We are looking for Tech Lead to join our Engineering team and lead all stages of the software product development life cycle. This will include analyzing system and user requirements, designing software flowcharts, writing clean Java code, troubleshooting bugs, and running tests to improve system functionality. If you are a person who has proficiency in Java technologies, good analytical skills, the ability to design software systems and anticipate issues, and frame remedial actions with excellent teamwork skills; We would like to speak to you

Responsibilities:

1. Design, develop, scale, and maintain backend services in Java
2. Collaborate with the engineering and product team to discuss project definitions and goals.
3. Work on individual priorities, deadlines, and deliverables.
4. Improve reliability, scalability, observability, and security of the backend systems.
5. Write simple, efficient, and maintainable code
6. Function well in a fast-paced, rapidly changing environment
7. Ensuring best coding standards and practices to improve and maintain quality.

Requirements:

8. Bachelor/Master degree in CS or related field from a reputed college
9. Sound knowledge of Java technologies.
10. Solid grip on the programming basics like DS and algorithms, OOPS.
11. Experience with software design and application programming
12. Understanding & experience with software design patterns, restful APIs, and microservice architecture
13. Experience with software design and application programming
14. Strong debugging skills
15. Exposure to CI/CD and Test-Driven Development
16. Nice to have are Unix / Linux, database SQl / NoSQL, Java Spring, working knowledge on scripting (Perl, Shell Scripting).

Detailed JD

Requirements and Skills

• Actively participate in Agile ceremonies (Standups, Refinements, Retrospectives, Planning, and Requirement discussions)
• Communicate effectively, clearly, and thoroughly with the Scrum Team and Stakeholders
•  Provide innovative solutions to complex problems
• Design, develop and modify software applications/systems according to specifications
•  Develop technical documentation including services, object, and data model
• Create high-quality code and perform code reviews
•  Create unit and integration tests to ensure the code quality and functionality
•  Proactively learn and share knowledge of technology and compare the advantages and disadvantages of alternative solutions/technologies
• Help onboard new team members.

SQL DBA, IMPLEMENTATION, SQL, DBMS, DATA WAREHOUSING

We are hiring for an Inside Sales Executive.

Company Name - Ginesys

Url - http://www.ginesys.in/">www.ginesys.in

Role - Inside Sales 

About Company –

Ginesys is one of the leading retail software companies in India and is the most preferred solution for fashion and lifestyle brands and supermarkets. We have offices in 5 metros (Gurugram, Kolkata, Mumbai, Bengaluru, and Hyderabad) and a team strength of 150+. Our customers are typically SMB retailers and lifestyle brands and currently, our user base is 20,000+. We recently raised PE funding and are looking to expand our team strength in all the core areas to ensure we are delivering cutting edge solutions to this market in the best possible way. Ginesys is a great Launchpad for anyone looking for a career in SaaS, Enterprise, ERP, and Retail Solutions.  

Responsibilities, Duties and Required Skills

• Research new prospects and generate interest through emailers and cold calling
• Follow up with prospects for feedback on the sales process
• Team up with channel partners to build a pipeline of exciting deals
• Update CRM software on existing prospects and customers contacts
• Route qualified opportunities to the appropriate sales executives for further action  

•  To assist the marketing team in achieving overall activities through active planning and participation in trade shows and meets.

Required Skills

• Must maintain and exhibit the highest standards of ethical conduct
• Proven ability to generate a pipeline for the sales team in B2B sales
• Have worked in Software / IT companies
• Excellent creative thinking skills with an emphasis on developing innovative solutions to complex problems that may not have one clear answer.
• High attention to detail and excellent organizational skills, adhering to deadlines while ensuring accuracy

If Interested, please share your updated CV  and also your availability for face to face interview. For any query, you can reach me on the below-mentioned number