L1 Tech Support

We are seeking a motivated and confident Telecaller to join our team in Delhi. The ideal candidate will be responsible for handling calls and maintaining customer relationships.

Key Responsibilities-

• Handle inbound customer queries and resolve issues promptly.
• Maintain and update customer databases.
• Provide accurate information and ensure customer satisfaction.
• Ensure customer satisfaction and handle complaints patiently.
• Note customer responses, objections and feedback.

Requirements-

• 1-3 years of telecalling or customer service experience.
• Good communication in Hindi and English.
• Ability to handle rejection and remain motivated.
• Positive attitude, patience and persistence.

Required Skills:

• 3+ year of experience in Development in JAVA technology.
• Strong Java Basics
• SpringBoot or Spring MVC
• Hands on experience on Relationl Databases (SQL query or Hibernate) + Mongo (JSON parsing)
• Proficient in REST API development
• Messaging Queue (RabitMQ or Kafka)
• Microservices
• Any Caching Mechanism
• Good at problem solving

Good to Have Skills:

• 4+ years of experience in using Java/J2EE tech stacks
• Good understanding of data structures and algorithms.
• Excellent analytical and problem solving skills.
• Ability to work in a fast paced internet start-up environment.
• Experience in technical mentorship/coaching is highly desirable.
• Understanding of AI/ML algorithms is a plus.

• Strong experience in developing enterprise web applications. 
• Expertise on the Microsoft technology stack (.NET, C#, ASP.NET, MVC, Web API, SQL Server) 
• Candidates should have solid understanding of object-oriented programming and programming principles NET, C ,MVC, XML, MS Sql Database debugging and analysing code. 
• Candidates should have experience with SDLC to include the following stages requirements analysis design coding testing documentation and implementation. 
• Experience with .Net core Web API MVC C# Entity Framework 
• Troubleshooting & analysing skills. 
• Development experience required for Continuous improvement program. 
• Good problem-solving capabilities in Developed applications. 
• Exposure to Angular is an added advantage 

What Youll Do:

• Take ownership of customer issues reported and see problems through to resolution
• Provide configurations, troubleshooting and best practices to customers
• Manage support cases to ensure issues are recorded, tracked, resolved, and follow-ups are completed in a timely manner
• Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
• Publish Technical Support Bulletins and other technical documentation in the Knowledge Base
• Review of technical documentation for training materials, technical marketing collateral, manuals, troubleshooting guides, etc.
• Prepare accurate and timely reports
• Follow the SLA for issues with respect to their severity.

What You ll Need:

• Bachelor s or higher degree in computer science, engineering, or related technical field
• Willing to work flexible and varying shift times including weekends and evenings
• 2 years of software development experience with java, javascript, python, or another scripting/programming languages
• Previous experience in a Technical Support environment is required
• Excellent written and verbal communication skills
• A passion for customers and problem-solving, desire to go deep and become familiar with the customer s technical and business environment
• Comfortable in a startup environment, we move quickly and wear many hats in a dynamic environment
• Time-management skills and the ability to establish reasonable and attainable deadlines for resolution
• Familiarity with Zendesk, Jira, and Confluence is advantageous.

We are looking for a Senior Software Engineer in (React JS) with 5+ years of experience in React JS or other JS frameworks. You will be working with a team of problem solvers working collaboratively to build custom solutions for Appointy’s enterprise clients. If you are excited to learn new things and thrive in a team based culture, and if you are looking for hyper growth in your career then Appointy could be a place for you! 

Appointy is a platform software company with offices in India, Singapore and US. Our low code platform, SaaStack, is being used globally by multiple fortune 500 companies. In the last 4 years the company has shown 300% growth in terms of employee growth and strength. Our engineering team, with an average age of 27 years, work on a remote first hybrid work model.  With quarterly meetups, annual international offsites, state-of-the-art offices and facilities we ensure you have the best experience of working at a hyper growth startup.  

• Work with the team to break user stories into tasks and delegare them to the team members.
• Write code that meets standard and delivery guidelines.
• Mentor other engineers on the team to develop high-quality software (including the use of static analysis tools, Testing frameworks and code reviews)
• Analyze solutions and help implement engineering best practices.
• Work with Project Managers for timely delivery and forecast.
• Lead and mentor junior engineers on technical issues. Perform blameless RCAs when issues occur and take ownership to resolve issues.
• Work closely with backend engineers, DevOps, and QA teams for seamless delivery.

• Strong experience with front-end technologies including ReactJS, Storybook, Typescript and gRPC, RESTful APIs, JestJS etc
• Ability to write efficient, secure, well-documented, and clean code
• Proven ability to work with multiple teams, multitasking and prioritizing.
• Experience with Git, JIRA and Agile working methodology 

• Competitive compensation
• A chance to work and contribute to  SaaStack, Appointy’s low code platform which is soon to be open-source.
• Endless career opportunities and multiple paths for career development
• Paid parental and maternity leave
• Hospitalization, health, and life insurance, and accident coverage
• Flexible hours
• Remote working flexibility
• Transparency and visibility throughout a fast-paced, successful growth organization

Responsibilities:

• The person in this role will lead the development of new business opportunities that supports our overall growth strategy for our Cloud-based software product.
• Lead business growth strategies, identifying opportunities, identifying partnerships and bringing in new clients.
• Build marketing content, and sales collateral, respond to RFPs, quotes etc. in collaboration with the management team and subject matter experts.
• Perform marketing strategies, run email campaigns and apply other techniques to acquire new clients.
• Build and promote strong, long-lasting customer relationships with clients by partnering with them and understanding their needs
• Maintain consistent sales growth by continuously establishing new accounts and positioning us as a strategic advisor delivering actionable insights and practical business solutions
• Willing to work with extended hours covering multiple time zones.

Requirements:

• Should have a minimum of 5 years of experience in selling Software Products, and IT Services with International, Global markets as the main focus.
• Prefer candidates with MBA, MCA or relevant education in technology, marketing or sales.
• Should have extensive knowledge in Software Sales, IT Services, various technologies and market trends. Experience selling SaaS products and selling implementation services is preferred.
• Should have leadership qualities, be highly motivated, be energetic and accountable for owning business outcomes including planning, executing and forecasting.
• Need experience in technology sales, staffing, consulting services, a strong background in business development, and customer relationship.
• Need experience closing new business deals by coordinating requirements; developing and negotiating contracts; integrating contract requirements with business operations.
• Should be willing to travel locally in India, the US and other countries as required.
• Should have strong communication skills, and presentation skills.

• Driving team coordination, team building, team alignment and team productivity in all domains including dev, design, content, delivery & support
• Keeping an overall eye on progress of every aspect of the product to steer in the right direction
• Suggesting and improving product solution over time based on user insight, competitive landscape
• Developing and enhancing product management systems in all aspects
• Carrying a result oriented and business focused attitude
• Ensuring all features, deliverables and user requirements to be fulfilled as per business needs
• Taking ownership of the product and its way forward as per the product vision and roadmap

Desired Candidate Profile

• Deep Tech Understanding, Tech Product Handling Skills
• Ability to Integrate Development, Testing, Content, Design, User Tracking and Support into a seamless product growth process
• Product Roadmap & User Management Skills
• Data Crunching Skills, User Analytics, User Engagement Tracking & a User Centric Growth Approach
• Great Communication Skills in all formats, Documentation and Coordination Capabilities
• Sincerity & Dynamism for Problem Solving & taking proactive product responsibilities
• Grip and Focus on Testing, Stability & Performance of Apps
• Love for building awesome tech products for universal reach and scale

Job Summary

We are looking for a great JavaScript developer who is proficient with React.js and React Native. Your primary focus will be on developing user interface components and implementing them following well-known React.js workflows (such as Flux or Redux). You will ensure that these components and the overall application are robust and easy to maintain. You will coordinate with the rest of the team working on different layers of the infrastructure. Therefore, a commitment to collaborative problem solving, sophisticated design, and quality product is important.

Responsibilities and Duties

Responsibilities

• Developing new user-facing features using React.js
• Building reusable components and front-end libraries for future use
• Translating designs and wireframes into high-quality code
• Optimizing components for maximum performance across a vast array of web-capable devices and browsers
• Need to have a working knowledge of React Native

Required Experience, Skills and Qualifications

Skills

• Strong proficiency in JavaScript, including DOM manipulation and the JavaScript object model
• Thorough understanding of React.js and its core principles
• Experience with popular React.js workflows (such as Flux or Redux)
• Familiarity with newer specifications of EcmaScript
• Experience with data structure libraries (e.g., Immutable.js)
• Knowledge of isomorphic React is a plus
• Familiarity with RESTful APIs
• Knowledge of modern authorization mechanisms, such as JSON Web Token
• Familiarity with modern front-end build pipelines and tools
• Experience with common front-end development tools such as Babel, Webpack, NPM, etc.
• Ability to understand business requirements and translate them into technical requirements
• A knack for benchmarking and optimization
• Familiarity with code versioning tools  such as Git

• Budget max $70/hr
  6+ years of working on techno-functional components.

• Experience in Kronos application versions.

• Experience in configuring Overtime, Grace Period Calculation rules.

• Experience in configuring waiting period rules for vacation and sick codes for hires/rehires.

• Experience in building interfaces within Kronos architecture (inbound/outbound)

• Experience in building reports.

• Demonstrated strong analytical abilities.

• Mandatory in Kronos Interface development and troubleshooting, Application security roles, and workflow approvals mandatory.