L1 Tech Support

at BPCL

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Mumbai
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1 - 10 yrs
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₹4L - ₹7L / yr
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Full time
Skills
SQL
Linux/Unix
Troubleshooting
Technical support

Designation- L1 Tech Support 

Location – Kharghar

Experience -  2 to 5 years

L1 Tech Support: BE/Btech only.

 

  • Must have minimum 2-3 years of support Experience on Financial transactions system
  • Monitor and verify program execution, identification and communication of processing variances(e.g. run time, record counts, etc.) and potential issues
  • Manage Production alerts and take necessary action as per the run-book
  • Creation of incident tickets, and follow-up until closure as per Standard Operational Procedure
  • Maintain and adhere production schedules to include ad-hoc requests
  • Stopping and starting system processes
  • Troubleshoot failures and determine best course of action
  • Internal Stakeholder communications with respect to the daily production cycles
  • Documenting all Operational activities (Known Error Database, reports, Troubleshooting steps, Operation manual, important mail communications)
  • SLA Adherence.
  • Good Understanding of SQL and scheduling.
  • Familiarity/Experience with UNIX, LINUX, Windows environments
  • Familiarity with scheduling and job monitoring tools
  • Must be able to do work in all 3 shifts (morning/afternoon/night

 

If interested, kindly share updated resume, current CTC and Expected CTC.

 

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