Desktop Support at iFAST Financial India · Mumbai · 1 - 4 years · ₹2L - ₹2.5L / yr · Profitable · Posted 21 Feb 2022
- Building a whole IT network or setting up a PC and access permissions for a new hire, providing technical support the organization’s day-to-day operations. This process involves both hardware and software setup.
- Conducting basic induction IT training of new employee in organization. Also often interaction and timely provide training to end users who may not be familiar with the finer points of IT.
- Responsible for liaising with affected stakeholders, identifying the problem, devising a solution, and implementing that fix.
- Handling updates, upgrades, and other maintenance tasks in both hardware and software areas.
- Providing support by telephonic or skype to the out locations staff and ensuring to fix up the problem within a timeline e.g. VPN issues
- Vendor Management – checking and processing the bills without any error. Also ensuring to be made payment on time for smooth operation in daily work
- Working with IDAM ticketing tool and log/assigning calls and resolving as per priority
- Taking care of AMC/Warranty of all company infrastructure.
- Maintaining Asset Register and keeping record of IT equipment.
- Route problems to internal 2nd and 3rd level IT support staff.
- Troubleshooting & configuring on Microsoft outlook & Web mail.
- Escalating complex problem to supervisor and appropriate support specialists
- Installation, configuration and troubleshooting Local and Network Printers
- Taking care of all other responsibilities assigned from time to time.
- Desktop and Laptops support for troubleshooting of win XP, Win 7, win 8, win 10, ubuntu.
- Installation of servers 2008, 2012.
- Working with Arc server Backup solution Restoring and Backup wizard.
- Keeping track of all the IT Infra assets with tagging and submitting report to finance team for audit of infrastructure assets.
- Antivirus updating, configuring, schedule scanning.
- Onsite support
- Working with nutanix hypervisor like create new server, configuration new server (memory, storage , cpu , network) take snapshot, snapshot restore, etc
Shubham Vishwakarma
Full Stack Developer - Averlon
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IT trouble support for Desktop/Laptop & workstation
✓ Server Hardware installation & OS installation for Servers
✓ AD/ADC creation with Policies for AD users across organisations as required
✓ L1/L2/L3 Network Security configuration and Policy management
✓ LAN/WAN management & Policy Firewall management
✓ VPN/P2P Management with network switches internal or different locations
✓ Antivirus and End point security Management
✓ Data Backup with Cloud or installation on NAS/SAN
✓ Virtual M/C (VPS) creation & management on premise or Cloud Server
✓ Backup & Restoration of Data & Files for Backup Data
- Troubleshooting & Issue Resolution – Diagnose and resolve hardware, software, and network issues through remote and on-site support.
- User Support & Training – Assist employees and clients with technical queries, software installations, and system configurations.
- System Maintenance & Updates – Ensure regular system updates, patches, and security fixes to maintain system integrity.
- Network & Connectivity Support – Address internet connectivity issues, VPN configurations, and firewall troubleshooting.
- Ticket Management & Documentation – Log, track, and resolve issues through a helpdesk system, ensuring timely resolution.
- Hardware & Peripheral Support – Install, configure, and maintain printers, scanners, and other IT peripherals.
- Security & Data Protection – Ensure adherence to IT security policies, managing access controls and data backup solutions.
Job Summary
We are looking for an experienced IT Support Engineer to manage IT infrastructure, provide technical support, troubleshoot hardware and software issues, and ensure smooth day-to-day IT operations.
The ideal candidate should have strong networking and troubleshooting skills, along with hands-on experience in Fortinet/FortiGate, CCNA-level networking, Windows Server, and CrowdStrike.
Key Responsibilities :
Provide day-to-day IT support and troubleshoot hardware, software, and network-related issues.
Configure, manage, and troubleshoot Fortinet/FortiGate firewalls.
Handle network administration, including LAN, WAN, connectivity, and network security.
Manage and support Windows Server environments.
Monitor and manage endpoint security using CrowdStrike.
Diagnose and resolve technical issues promptly to minimize downtime.
Maintain IT infrastructure, system configurations, and technical documentation.
Ensure system security, network reliability, and smooth IT operations.
Required Skills :
Strong experience in IT Support and IT infrastructure management.
Hands-on knowledge of Fortinet/FortiGate and/or CCNA-level networking.
Working knowledge of Windows Server administration.
Experience with CrowdStrike endpoint security.
Excellent troubleshooting, networking, and problem-solving skills.
Good communication and coordination skills.
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon