Cutshort logo
For Employers
webengage logo
Senior Product Support Engineer
Senior Product Support Engineer
webengage's logo

Senior Product Support Engineer

Aashna Desai's profile picture
Posted by Aashna Desai
1 - 4 yrs
₹4L - ₹7L / yr
Mumbai
Skills
Technical support
Tech Support
Troubleshooting
Software troubleshooting
Marketing Automation
skill iconHTML/CSS
Product support
B2B
About us:
WebEngage is a customer data platform and marketing automation suite that makes user engagement and retention simplified and highly effective for consumer tech enterprises and SMBs. One of the hottest global SaaS companies, we’ve been recognized by G2 as a https://webengage.com/blog/webengage-recognized-as-a-marketing-automation-leader-in-asia/">Marketing Automation Leader in Asia 2021.
The platform helps brands drive more revenue from their existing customers and anonymous users through highly contextual, hyper-personalized engagement campaigns across 10 communication channels.
We are headquartered in MumbaiIndia, and have offices in DelhiBangalore, São Paulo, and Dubai.  We work with thousands of https://webengage.com/customers/">brands worldwide, across industries like E-Commerce, Edtech, Fintech, Foodtech, Media & Publications, Gaming, BFSI, Healthcare, and Online Retail.
Learn more about us at http://www.webengage.com/">www.webengage.com
About the role:
  • Provide enterprise grade support to our clients over email and phone
  • Address core technical queries related to the product
  • Troubleshoot bugs faced by our clients. This typically involves working with REST APIs, APIs, HTML/CSS and Javascript
  • Perform cause analysis of customer issues via in-depth research and analysis using information from product logs and other databases
  • Collaborate with Engineering and Data Analytics to help solve customer issues and provide reports
  • Create and maintain internal documentation repositories
  • Triage incoming requests and enhance workflows to deal with incoming ticket volume
  • Ensure speedy resolution of issues while maintaining high customer satisfaction
You will have the opportunity to:
  • Be a part of an elite Technical Support team
  • Build partnerships and work with some of the biggest enterprise accounts across different domains like e-commerce, travel, insurance, banks, telecom etc
  • Core markets include US, Europe and SE Asia.
External Skills And Expertise
  • 1-2 years of experience providing enterprise support to Indian and Global clients (B2B SaaS)
  • Hands on experience with HTML/CSS,Javascript, REST APIs and APIs
  • Knowledge of Zendesk and JIRA is a plus
  • Excellent written and verbal communication skills
  • Ability to explain complex concepts through clear and accurate writing
  • People skills and having the gift of the gab to handle tricky situations
  • Ability to complete large volumes of work quickly and independently with a high level of drive, initiative and self-motivation
  • Flexibility of working in rotational shifts

Life at WebEngage:
  • We take transparency very seriously. Along with a full view of team goals, get a top-level view across the board with our monthly & quarterly town hall meetings.
  • A highly inclusive work culture that promotes a relaxed, creative and productive environment.
  • Practice autonomy, open communication, growth opportunities,while maintaining a perfect work-life balance
  • Go on company-sponsored offsites, once a year and blow off steam with your work buddies! (Post Pandemic)
Perks & Benefits:
  • Learning is a way of life. Unlock your full potential backed with cutting-edge tools and mentorship (Macbook for Engagers & reimbursement for your WFH setup!)
  • Get the best in class medical insurance (with Covid Care facilities), programs for taking care of your mental health, and a Contemporary Leave Policy (beyond sick leaves)
Explore more here:
Think you fit the bill? Come along, let’s redefine the future of Marketing Automation!
 
Read more
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos

About webengage

Founded :
2011
Type :
Product
Size :
100-500
Stage :
Profitable

About

Improve user engagement and retention with WebEngage marketing cloud. Orchestrate and implement cross-channel workflow with journey designer.Take free demo.

Read more

Connect with the team

Profile picture
Mili Panicker
icon
Connect

Company social profiles

N/A

Similar jobs

1HResource Solutions
Ankush Sethi
Posted by Ankush Sethi
Bengaluru (Bangalore)
2 - 3 yrs
₹5L - ₹7L / yr
skill iconNodeJS (Node.js)
skill iconJavascript
ES6+
css3
skill iconExpress
+1 more

NodeJS DeveloperResponsibilities:

• Develop high quality Javascript (ES6) code for our Node.js applications.

• Coordinate with the engineering team to accomplish tasks on agile processes.

• Optimize application for maximum speed and compatibility.

• Multitask seamlessly, always maintaining a positive attitude and a client-first mentality.

• Incorporate engineering best practices, methodologies & standards in all deliverables.

• Build customer facing technology products for global customers.

• Work with a performance oriented team driven by ownership and open to experiments.

• Develop a deep understanding of the start-up ecosystem.

Requirement:

• Must have 1+ years of experience in web application development

• Excellent working knowledge of JavaScript including depth understanding of Node.JS,

Express.JS.

• Demonstrated experiences in Node.js end to end development.

• Experience with modern frameworks and design patterns, minimum one-year experience

with MEAN Full stack paradigm.

• Hands-on experience with JavaScript Development on both client and server-side.

• Comprehensive knowledge of best practices and design patterns for SaaS.

• Good Experience working on Web development, Web Services and Micro services

architecture.

• Work experience in Mongodb / Mysql / No sql db / Any transactional DB.

• Familiarity with RESTful APIs.

• Experience with version control tools (Git)

• Deep understanding of data structures, data flow, Ajax and CRUD.

• Excellent spoken and written English.

Read more
Pune
1 - 4 yrs
₹0.5L - ₹3L / yr
E-Commerce Executive
Online Catalog Management
E-Commerce
E-Commerce Platform Operations
Sales
+14 more

About the Company

We are a fast-growing D2C FMCG food brand focused on delivering high-quality food products through both owned and third-party e-commerce platforms. The organization operates in a dynamic, customer-first environment and emphasizes innovation, digital expansion, and operational excellence across online marketplaces. With a strong presence across leading e-commerce and quick-commerce platforms, the company is rapidly scaling its digital footprint nationwide.


Roles and Responsibilities


1. Online Catalog Management

  • Ensure product catalog hygiene across all e-commerce platforms
  • Update product listings, descriptions, pricing, and availability
  • Conduct regular audits to identify and resolve listing issues or inconsistencies


2. E-Commerce Platform Operations

  • Manage day-to-day operations on platforms such as Amazon, Shopify, BigBasket, Swiggy Instamart, Blinkit, and others
  • Coordinate with platform points of contact (POCs) for promotions, campaigns, and operational alignment
  • Resolve technical and operational issues in a timely manner


3. Sales and Performance Optimization

  • Drive sales growth through data-backed strategies and promotions
  • Plan and execute initiatives to improve product visibility and conversion
  • Identify and onboard new e-commerce platforms to expand digital reach
  • Analyse sales trends and optimize listings for performance


4. Customer Coordination

  • Handle customer queries, complaints, and feedback across platforms
  • Work closely with customer support teams to enhance the buying experience
  • Implement strategies to improve customer satisfaction and online ratings


5. Logistics and Order Fulfilment

  • Coordinate with production, warehousing, and logistics teams
  • Track and resolve issues related to delays, returns, and cancellations
  • Monitor inventory levels to avoid stock-outs or overstocking


6. Online Reputation Management

  • Monitor brand reviews and ratings across e-commerce platforms
  • Respond to customer feedback professionally and promptly
  • Collaborate with marketing teams to maintain a positive brand image


7. Data Analysis and Reporting

  • Analyse sales and platform performance using Excel and related tools
  • Prepare weekly and monthly performance reports
  • Share actionable insights to optimize campaigns and product placement


8. Cross-Functional Collaboration

  • Work closely with marketing, production, warehouse, and logistics teams
  • Coordinate with digital media teams on platform-specific promotions
  • Stay updated on e-commerce trends and best practices


Desired Candidate Profile


Experience:

  • Minimum 1 years of experience in e-commerce operations
  • FMCG or D2C background preferred


Platform Expertise:

  • Hands-on experience with Amazon, Shopify, Swiggy Instamart, Flipkart, and similar platforms


Education:

  • Bachelor’s degree (BBA, BMS, or equivalent preferred)
Read more
Multinational Company providing energy & Automation digital
Multinational Company providing energy & Automation digital
Agency job
via Jobdost by Sathish Kumar
Hyderabad
3 - 5 yrs
₹10L - ₹12L / yr
skill iconReact.js
skill iconJavascript
skill iconRedux/Flux
Babel
Data Structures
+3 more

Roles and Responsibilities

Engineer/Sr Engineer_Frontend/React Responsibilities: As an Engineer, you develop solutions for new user interfacing features using React.js. You will build reusable components and front-end libraries with reusability as a consideration. You take the initiative and act proactively in various client projects and new initiatives like POCs, Pilots, and Prototypes. You will translate designs and wireframes into high-quality code and optimize code components for maximum performance across a vast array of web browsers and devices. As an Engineer, you will work with cross-functional collaboration and communication with members from other teams within Techsophy (e.g. Developers, Leads, UX Designer, QA, Program Manager, Architects) to complete development and integration work.
Read more
Bengaluru (Bangalore)
4 - 8 yrs
₹25L - ₹30L / yr
Product Strategy
Roadmapping
SaaS
User Experience (UX) Design
Product Management

Position title: Product Manager

Location: Bengaluru, India 


About the company:

You will join IAI Solution Pvt (part of the group of companies) at the pilot phase of our product journey. We are a lean, high-growth technology & AI venture serving enterprise clients and also in consumer AI primarily in India/UAE/US and across the world. As we transition from initial prototype/pilot to product scale-up, we need a hands-on product leader who has experience building products from the ground up, has a strong technical background, and can align a development team to deliver rapidly.

Key Responsibilities:

  • Define the product vision, strategy and roadmap in partnership with founders, stakeholders and the leadership team.


  • Own end-to-end product lifecycle: from ideation, requirement gathering, MVP definition, development, launch, iteration and scale.


  • Translate business requirements (from our group companies/clients) into clear product specification, user stories, prioritisation, backlog management.
  • Work closely with the development team (engineering, QA, UI/UX) to ensure timely delivery of features, and continuously tune/enhance during the pilot phase.


  • Define and monitor key product metrics / KPIs (usage, adoption, user feedback, performance) and drive product-market fit.


  • Be comfortable working in a start-up environment: ambiguous environment, rapid changes, lean resources, multiple hats.
  • Liaise with stakeholders (business owners, customer teams, operations, sales) to gather input, manage expectations and ensure alignment.


  • Provide leadership to the product & development team: ensure clarity of roles, timelines, dependencies; drive agile processes (e.g., sprints, stand-ups, reviews).


  • Ensure quality of delivery, drive continuous improvement, and ensure the product aligns with business goals (India + UAE context).


  • Manage release plans, stakeholder communications, product documentation, and support go-to-market efforts where required.


Required Qualifications & Skills:

  • Bachelor’s in Computer Science / Engineering or equivalent technical discipline (preferably from IIT, IIIT , NIT or central university/ research institute and so on, exceptional candidates with no tags are also welcome).
  • MBA from TOP B-school is a Plus.


  • Proven experience (ideally 4-8 years) as a Product Manager or equivalent role, in one or more start-ups (preferably product-led start-ups, built from “ground up”).


  • Demonstrable track record of taking a product from concept through pilot to launch and iteration.


  • Strong technical literacy: able to engage with engineers, understand architecture/trade-offs, API/integration issues, product performance constraints.


  • Excellent stakeholder management and communication skills (India & UAE context useful).


  • Strong prioritisation, agile process discipline, and ability to drive execution under ambiguity.


  • Data-driven mindset: comfortable with analytics, user feedback loops, product metrics, experimentation A/B tests etc.


  • Startup mindset: resourceful, results-oriented, comfortable with changing priorities and wearing multiple hats.


  • (Desirable) Experience with SaaS or AI-driven products, or enterprise-B2B solutions. Experience across India and/or Middle East/UAE markets is a plus.


  • Excellent verbal and written English; cross-cultural/remote team exposure is a plus.



What we offer:

  • Opportunity to lead a foundational product in a growing venture, with real influence and ownership.
  • Collaborative environment across India/UAE/ US and EU (global exposure).
  • Attractive compensation package including base salary + performance bonus + equity/stock options (given early stage).
  • The chance to join the founding team (you’ll be part of the core team, reporting to co-founders) and shape product & company culture.
  • Flexible working environment, opportunities for growth, quick decision-making, rapid impact.


Ideal Candidate Profile:

  • Someone who has been in a startup environment (ideally seed → Series A) where the product/process wasn’t fully defined and they built up structure.


  • Technical enough to liaise with engineers, yet strategic enough to drive the product roadmap.


  • Comfortable pivoting and iterating quickly (pilot phase mindset).


  • Collaborative yet decisive: able to align stakeholders, but also make calls and drive delivery.


  • Motivated by ownership and growth rather than just ‘job role.’




Read more
top MNC
top MNC
Agency job
via Vy Systems by thirega thanasekaran
Bengaluru (Bangalore), Delhi, Gurugram, Noida, Ghaziabad, Faridabad, Mumbai, Hyderabad, Pune, Chennai, Coimbatore, Kolkata
6 - 12 yrs
₹6L - ₹22L / yr
IBM Cognos Report Studio
IBM Cognos Framework Manager
Dashboard

Job Description:

We are seeking an experienced Cognos Developer with strong expertise in Cognos Analytics 11 (C11) to design, develop, and maintain interactive dashboards and reports. The ideal candidate will work closely with business stakeholders to translate requirements into scalable BI solutions, leveraging Cognos Framework Manager, Report Studio, and Dashboard capabilities.

Key Responsibilities:

  • Develop and maintain reports and dashboards using Cognos C11.
  • Work with stakeholders to gather and analyze reporting requirements.
  • Design data models and metadata using Framework Manager.
  • Optimize report performance and troubleshoot issues.
  • Ensure data accuracy and report integrity.

Required Skills:

  • 3+ years of experience with IBM Cognos (preferably C11).
  • Proficient in creating dashboards, visualizations, and reports.
  • Strong SQL and data analysis skills.
  • Experience with Framework Manager and Data Modules.

Share Cv to




Thirega@ vysystems dot com - WhatsApp - 91Five0033Five2Three

Read more
CA Tushar Makkar
Tushar Makkar
Posted by Tushar Makkar
Remote only
0 - 0 yrs
₹1.2L - ₹3L / yr
MS-Excel
Content Writing
Communication Skills
  • Must be Commerce Graduate
  • Should have completed graduation from regular college
  • Freshers can apply
  • To oversee the planning, tracking, and execution of day-to-day activities within our projects and operations.
Read more
WTF
at WTF
1 recruiter
Bhoomika Parashar
Posted by Bhoomika Parashar
Noida
2 - 5 yrs
₹8L - ₹15L / yr
skill iconFlutter
skill iconJava
skill iconKotlin
skill iconAndroid Development
Model-View-View-Model (MVVM)
+2 more

Flutter Developer

Responsibilities :

Mobile app developers have a bunch of responsibilities. Flutter engineers also have a lot of tasks to conquer.

  • Designing and developing apps
  • Writing clean code
  • Participating in development life-cycle
  • Fixing bugs
  • Investigating technologies to make the development faster
  • Following new trends in development

Required Skills :

  • Good knowledge of Git
  • Understanding of Computer Science
  • Understanding of software development life cycle
  • Strong knowledge of different architecture approaches
  • Experience with GoF patterns
  • Knowledge of SQL
  • Strong knowledge of networking
  • Experience in programming languages for mobile development — Kotlin or Swift
  • Knowledge of Dart programming language,
  • Understanding of Flutter framework
  • Experience in Android or iOS mobile development services
Read more
Engineering Product Development
Engineering Product Development
Agency job
via httphralwaysin by Anushka P
Remote only
4 - 10 yrs
₹10L - ₹15L / yr
Project Management
Strategic planning
Agile/Scrum
Fullstack Developer
Mobile App Development
+2 more
Technical areas

Proven experience leading all aspects of web or mobile apps, from definition to operations, and can guide our product through scale and avoid common pitfalls.
- 4-6 years of experience as a full-stack engineer with in-depth knowledge of modern tech stacks and cloud infrastructure.
- Firm knowledge of scalable backend architecture, DevOps and scaling applications infrastructure for web and mobile applications from 1000 users to 1,000,000 users.
- At least 3 years of people management experience with leadership qualities, preferably at an early stage startup.
- Advanced knowledge of Project Management, Strategic Planning, and Agile/Scrum Methodology.
- Ability to deal with high pressure situations in a fast paced environment and meet targets without compromising the quality of the deliverables.
- Excellent organisational and communication skills, especially for a remote first work environment.
Extra Credits for:
- Familiarity with CI/CD processes using Docker / Kubernetes.
- Skilled in tech stack: Spring Boot, MySQL, AWS and Angular.
- Experience with cross-platform mobile app frameworks like React Native or Flutter.
- Knowledge of SCORM, Learning Tools Interoperability (LTI) framework  and/or Moodle plugins.
Read more
Aradhya Fragrances
Mumbai
10 - 25 yrs
₹10L - ₹15L / yr
Effective communication
Negotiation
Presentation Skills
People Management
sales
We are looking for Smart & Mature Woman Candidates with very pleasing personality along with very effective communication, for meeting with the who's who of a particularpersonalitiesdemeanor section of society to engage,, interview, and enroll/enlist them for a coffee table book. They will be interacting and dealing with Industry stalwarts, Society leaders, and top personalities, so her confidence and demenor should match this. Selected candidates will be strictly on Profit/Equity Share in this very innovative project.

An ideal candidate will be around 35-40 years old woman, with a pleasant personality, having experience of Hotel, Travel, Banking, or Media Industry with entrepreneurial instincts. This position is based out of Mumbai
Read more
MompreneursIndia
at MompreneursIndia
1 recruiter
Chetana Misra
Posted by Chetana Misra
Remote, Anywhere
0 - 4 yrs
₹2L - ₹3L / yr
Event Management
Social Media Marketing (SMM)
Business Development
We are recruiting !!! Position: Community Manager (Mumbai) Experience: 0 - 4 years Skills: Events, Social Media Industry: Advertising/Entertainment/Media Functional Area: Advertising/Entertainment/Media . Job Location : Part Time Work From Home (Mumbai) Job Description: MompreneursIndia serves and represents a large community of women in business. The role involves conducting and promoting our events locally and expanding our network of women entreprenuers. Capabilities we are looking for : - Ability to plan and host business networking events. - Crisp spoken and written communication skills in English. - Should be a people's person. - Should be able to speak/understand the local dialect. - Ability to thrive when multitasking - Knowledge of using Excels sheets and Powerpoint - Understanding of social media platforms, culture and etiquettes. - Willingness to do travel to meet clients and partners. - Innovative and self driven. - Good negotiation skills. - Hands on experience with digital media & content creation - Excellent copywriting skills - Ability to conceptualize & produce creative content (text, image, video) - Must be comfortable appearing and conversing on-camera Primary Job Responsibilities : - Work on expanding our member base. - Build stronger associations with users already on board - Hands on planning and conducting community events - Be hands on with client management and delivery - Engage with user base and support them on an ongoing basis. - Support users on enhancing their experience and adding delight. - Operate the facbook and telegram groups - Connect with local experts and influencers and build our relationship. - Work with the core team in bringing sponsors and partners on board. - Generate, edit, publish and share engaging content (e.g. original text, photos, videos and news) on our channels including Blog, Facebook, Twitter, & Linkedin - Collaborate across teams to strategize and execute on long-term marketing objectives What will you gain and get? - A chance to work with some of the brightest minds and get connected with progressive women entrepreneurs in India. - A work environment that values individual opinions, facilitates creativity by giving you your space (flexible hours, work from home etc) and yet pushes you to deliver the best in a fast growing environment. - Event management experience. - Community building experience - an asset that you will cherish. - Experience in working with remote teams.
Read more
Why apply to jobs via Cutshort
people_solving_puzzle
Personalized job matches
Stop wasting time. Get matched with jobs that meet your skills, aspirations and preferences.
people_verifying_people
Verified hiring teams
See actual hiring teams, find common social connections or connect with them directly.
ai_chip
Move faster with AI
We use AI to get you faster responses, recommendations and unmatched user experience.
Did not find a job you were looking for?
icon
Search for relevant jobs from 10000+ companies such as Google, Amazon & Uber actively hiring on Cutshort.
companies logo
companies logo
companies logo
companies logo
companies logo
Get to hear about interesting companies hiring right now
Company logo
Company logo
Company logo
Company logo
Company logo
Linkedin iconFollow Cutshort
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos