Senior Product Support Engineer

Job Title: Sales Engineer

Location: Ghatkopar (20% Filed work)

Department: Sales and Marketing

Experience: 2 and above (Food and Beverages)

Qualification: Diploma or Graduation in any Engineering field

Skills:

 Business acumen

 Excellent communication skills

 Commercial awareness

 Self-motivation

 Negotiation skills

 Networking skills & Relationship building

 Ability to work independently.

 Problem-solving skills

 Ability to travel extensively.

Key Responsibility:

 The Sales Engineer shall aim to maximize profits through the implementation strategies.

 Analysing and investigating customer requirement, demand and competition

 Devising and presenting ideas and strategies

 Marketing activities like providing presentation and technical know-how to the probable end-

users

 Follow-up enquires & monitoring customer satisfaction throughout business cycle.

 Field work and should work on Targets.

 Develop a thorough understanding of customer needs.

 Monitor and report on sales performance and customer feedback.

 Review and respond to customer inquiries and complaints.

 Represent the company at trade fairs, exhibitions, and industry conferences to generate new

leads and enhance brand visibility.

 Manage sales and customer service activities.

About the Role

We are looking for a Customer Success Analyst who can work closely with Agile/Scrum teams and bring customer insights into product development. This role will act as a bridge between customers, product, and engineering teams by leveraging data from customer success platforms like Planhat.

Key Responsibilities

• Collaborate with Scrum teams (Product Owner, Developers, Scrum Master) during sprint planning and reviews
• Bring customer insights, feedback, and product usage data into backlog prioritization
• Monitor customer health scores, adoption metrics, and churn risks using tools like Planhat or Gainsight
• Translate customer challenges into actionable user stories and requirements
• Track feature adoption post-release and provide feedback to product teams
• Work closely with Customer Success, Sales, and Support teams to ensure alignment
• Maintain and analyze customer data in CRM tools like Salesforce or HubSpot
• Support renewal and retention strategies by identifying at-risk accounts

Key Requirements

• 5+ years of experience in Customer Success / Business Analysis / Product Support / Account Management
• Basic understanding of Agile / Scrum methodologies
• Experience with Customer Success platforms (Planhat, Gainsight, or similar)
• Strong analytical and problem-solving skills
• Ability to interpret customer data and convert it into actionable insights
• Good communication skills to work with cross-functional teams
• Experience working in SaaS or product-based environments preferred

Good to Have

• Exposure to Agile tools (Jira, Confluence)
• Experience with product analytics tools (Mixpanel, Amplitude)
• Understanding of customer lifecycle management and SaaS metrics (churn, retention, LTV)
• Exposure to accessibility and inclusive product design

We’re looking for passionate and skilled professionals who:

✅ Have deep understanding of the Fiserv Signature platform

✅ Come from BA, Dev, or QA background

✅ Can contribute to high-impact banking & fintech projects

✅ Are ready to take their career to the next level with a collaborative team

Role Description

This is a full-time hybrid role for IT Sales based in Mumbai. The selected candidate will be responsible for lead generation, managing client accounts, building strong customer relationships, and identifying new business opportunities. This role requires a deep understanding of IT solutions and services, along with the ability to effectively communicate value propositions to clients.

Qualifications

• Strong knowledge and experience in IT Sales and Information Technology
• Skills in Lead Generation and Account Management
• Creating Email Sequences using Email Automation tools
• Writing Impactful & high converting emails
• Exceptional communication and interpersonal abilities
• Proficiency in understanding client requirements and translating it to a professional proposal
• Proactive approach to identifying opportunities and delivering results
• Previous experience in a technology-related sales role is preferred
• Writing Proposals
• use of AI tools for creating workflows

Company Description

Thinkbar is a dynamic digital solutions company dedicated to turning innovative ideas into reality. With expertise in website development, app creation, and digital marketing, we focus on delivering user-friendly experiences that elevate brands online. From SEO optimization to designing exceptional UI/UX, our solutions are customized to meet client needs. Backed by decades of experience, Thinkbar is committed to helping businesses thrive in the ever-evolving digital world.

Type - Work From Office

Requirements:

• Should have sound knowledge of PHP, MySQL, JQuery & javascript.
• Should know MVC framework Yii/Yii2
• Knowledge of mobile app APIs, JSON, etc.
• Knowledge of version control systems like GIT is a plus.
• Strong analytical and problem-solving skills.
• Troubleshoot and fix any issues relating to PHP programs.

Highlights:

• Working 5 days a week.
• Group Health Insurance for our employees.
• Work with a team of 200+ excellent engineers.
• Extra Compensation for Night Shifts.
• Additional Salary for an extra day spent in the office.
• Lunch buffets for all our employees.
• Yearly and quarterly awards with CASH amount, Dinner coupons, etc
• Team Dinners on Project Completion.
• Festival celebration, month end celebration and much more.

Required Skills & Qualifications:

• Bachelor’s degree in computer science, Information Technology, or related field.
• 6–10 years of hands-on experience in network operations or support.
• Strong understanding of TCP/IP, DNS, DHCP, LAN/WAN, and Wi-Fi technologies.
• Experience with Cisco, Arista, and Palo Alto network devices.
• Familiarity with SD-WAN, NAC, and cloud networking (AWS, Azure, GCP).
• Proficiency in network monitoring tools (e.g., Logic Monitor, SolarWinds, PRTG).
• Working knowledge of ITIL processes (Incident, Change, Problem Management).
• Excellent communication, documentation, and collaboration skills.

Preferred Attributes:

• Ability to thrive in a fast-paced, global 24x7 environment.
• Strong ownership mindset and customer-first approach.
• Willingness to work in shifts or on-call rotations.
• Advanced analytical and problem-solving skills.
• Experience with statistical analysis and trending methodologies.

Responsibilities:

• Develop application modules independently and fix any bugs promptly.
• Perform unit testing for the development work carried out
• Act as a mentor to the junior resources and provide technical guidance.
• Troubleshoot problems and provide solutions.
• Conduct and participate in project planning & scheduling, design discussions, and provide assistance during testing.
• Remain up to date with the modern industry practices involved in designing & developing high-quality software.
• Ability to perform engineering and identify and fix bottlenecks.

Must have

• Must have at least 2 years of experience in MERN Stack development.
• Technical documentation as the requirements of the project.
• Must possess strong analytical skills to be able to break down complex problems into smaller atomic units of work.
• Good knowledge of Express.js, React and JS libraries.
• Clear understanding of JavaScript and Typescript.
• Sound understanding of MVC and design patterns.
• Excellent grasp of data structures and designing and developing ReST APIs.
• Good skills in either RDBMS (e.g. MySQL or PostgreSQL) or NoSQL (MongoDB or equivalent).
• Experience in developing responsive web applications.
• Good communication skills.
• Willingness to learn and adopt new technologies in a short period of time as required by the project.
• Sound understanding of Agile and Scrum methodologies and ability to participate in Sprint ceremonies.

Nice to have:

• Good grasp of UI / UX concepts
• Experience in using Git & VSCode.
• Knowledge of AWS, Azure, CI / CD, Gitflow, shell scripting
• Ability to build/own/maintain a comprehensive set of component libraries for a React JS UI
• Ability to design/develop for cross-browser/device compatibility

We strive to create an environment where differences are not only accepted but greatly valued; where everyone can make the most of their capabilities and potential. We promote meritocracy, competence and a sharing of ideas and opinions. We are driven by data and believe the diversity, agility, generosity, and curiosity of our people is what sets us apart as an organization and helps us thrive.

Responsibilities:

Work with developers to design specific testing strategies for features being developed and look forward to automating them Create comprehensive test plans and execute them Support the development team in troubleshooting or addressing issues with applications and dev/test environments and do functional Cross-browser testing. Work in an agile team and adhere to agile best practices Maintain existing test frameworks/cases To use several testing techniques to track and address any discovered issues. To use tools (such as IDE, debugger, build tools, and source control) to assist with daily tasks. Work with counterparts/clients on established quality assurance measures and testing Standards for new applications, products, and enhancements to existing applications throughout their development/product lifecycles Work in close co-ordination with the dev team to include test cases in the existing CI/CD pipelines

Requirements:

Proven work experience in software quality assurance in a product based organisation. Strong knowledge of software QA methodologies, tools, and processes. Intermediate experience with automated testing tools. Keen eye for detail and a commitment to excellence. Be willing to help your teammates, share your knowledge with them, and learn from them. Be open to receiving constructive feedback and turning it into process improvements. Key Skills - Selenium, Maven, Test Automation (QA), puppeteer js Keen to work in a startup with a dynamic and fast-paced environment