Senior Product Support Engineer

Job Title: Lead DevOps Engineer

Experience Required: 8+ years in DevOps or related fields

Employment Type: Full-time

About the Role:

We are seeking a highly skilled and experienced Lead DevOps Engineer. This role will focus on driving the design, implementation, and optimization of our CI/CD pipelines, cloud infrastructure, and operational processes. As a Lead DevOps Engineer, you will play a pivotal role in enhancing the scalability, reliability, and security of our systems while mentoring a team of DevOps engineers to achieve operational excellence.

Key Responsibilities:

Infrastructure Management: Architect, deploy, and maintain scalable, secure, and resilient cloud infrastructure (e.g., AWS, Azure, or GCP).

CI/CD Pipelines: Design and optimize CI/CD pipelines, to improve development velocity and deployment quality.

Automation: Automate repetitive tasks and workflows, such as provisioning cloud resources, configuring servers, managing deployments, and implementing infrastructure as code (IaC) using tools like Terraform, CloudFormation, or Ansible.

Monitoring & Logging: Implement robust monitoring, alerting, and logging systems for enterprise and cloud-native environments using tools like Prometheus, Grafana, ELK Stack, NewRelic or Datadog.

Security: Ensure the infrastructure adheres to security best practices, including vulnerability assessments and incident response processes.

Collaboration: Work closely with development, QA, and IT teams to align DevOps strategies with project goals.

Mentorship: Lead, mentor, and train a team of DevOps engineers to foster growth and technical expertise.

Incident Management: Oversee production system reliability, including root cause analysis and performance tuning.

Required Skills & Qualifications:

Technical Expertise:

Strong proficiency in cloud platforms like AWS, Azure, or GCP.

Advanced knowledge of containerization technologies (e.g., Docker, Kubernetes).

Expertise in IaC tools such as Terraform, CloudFormation, or Pulumi.

Hands-on experience with CI/CD tools, particularly Bitbucket Pipelines, Jenkins, GitLab CI/CD, Github Actions or CircleCI.

Proficiency in scripting languages (e.g., Python, Bash, PowerShell).

Soft Skills:

Excellent communication and leadership skills.

Strong analytical and problem-solving abilities.

Proven ability to manage and lead a team effectively.

Experience:

8+ years of experience in DevOps or Site Reliability Engineering (SRE).

3+ years in a leadership or team lead role, with proven experience managing distributed teams, mentoring team members, and driving cross-functional collaboration.

Strong understanding of microservices, APIs, and serverless architectures.

Nice to Have:

Certifications like AWS Certified Solutions Architect, Kubernetes Administrator, or similar.

Experience with GitOps tools such as ArgoCD or Flux.

Knowledge of compliance standards (e.g., GDPR, SOC 2, ISO 27001).

Perks & Benefits:

Competitive salary and performance bonuses.

Comprehensive health insurance for you and your family.

Professional development opportunities and certifications, including sponsored certifications and access to training programs to help you grow your skills and expertise.

Flexible working hours and remote work options.

Collaborative and inclusive work culture.

Join us to build and scale world-class systems that empower innovation and deliver exceptional user experiences.

Job Title: Quality Control Engineer Food / FMCG Industry

Location: Mehsana , Gujrat

Experience: 1–3 years

Qualification: B.Tech / M.Tech , Dairy Technology, Biotechnology, Microbiology, or related fields

Job Summary:

The Quality Control Engineer will be responsible for ensuring that all food and FMCG products meet established quality and safety standards. The role involves monitoring production processes, conducting inspections, analyzing samples, and implementing corrective actions to maintain product consistency, compliance, and customer satisfaction.

Key Responsibilities:

• Monitor and control quality parameters throughout the production process.
• Conduct routine inspections, sampling, and testing of raw materials, in-process, and finished goods.
• Ensure compliance with food safety regulations, FSSAI, HACCP, ISO, GMP, and other relevant standards.
• Develop, implement, and update quality control procedures and SOPs.
• Collaborate with production, R&D, and supply chain teams to resolve quality issues.
• Conduct root cause analysis of product deviations, rejections, or customer complaints.
• Maintain proper documentation, inspection reports, and audit records.
• Coordinate with external agencies for certifications, audits, and regulatory inspections.
• Ensure proper hygiene, sanitation, and safety practices within production areas.
• Train and guide staff on quality awareness, food safety, and compliance practices.

Key Skills & Competencies:

• Strong knowledge of food safety regulations and quality standards (FSSAI, HACCP, GMP, ISO, BRC).
• Proficiency in quality control tools, statistical analysis, and lab testing methods.
• Analytical thinking with attention to detail.
• Problem-solving and root cause analysis skills.
• Good communication and coordination abilities.
• Ability to work under pressure and meet strict timelines.

Career Path:

This role offers growth into Senior Quality Engineer, Quality Manager, or QA/QC Head within the Food / FMCG industry.

Skills

Mandatory:

TrendMicro, McAfee epo and Crowd strike Platforms.

Good understanding of Active directory and ldap authentication.

Antivirus policy management.

HIPS

TPM

Data loss prevention

Host based firewall

EDR

Job Description

- Ability to administer large scale enterprise customers with minimum 5000+

nodes.

- Strong experience on windows and Linux platforms

- Plan, implement antivirus solutions

- Troubleshooting antivirus products

- Proven track in resolving complex security issues involving endpoints and

servers.

- Capability of EDR / XDR event analysis

- Create process and technical improvements for the customer environments.

- Optimizing performance of antivirus products

- Meeting compliance standards

- Understanding APT’s and planning proactive updates/upgrades.

- Manage teams and scheduling roster’s to meet business needs.

- Support customers on 24x7 environment

- Adhering to ITIL process and incident management.

- Collaborate with customers for the change management process.

- Liaise with internal management for AV deployments and KT.

- Assist peers in resolving ongoing tickets.

- Service now / any ITIL based ticketing tool expertise.

- Maintain service level agreements

- Own tickets from start to finish

- Ability to work independently and work as team member

- Establish good customer relationships.

Certifications : Crowdstrike, TrendMicro, McAfee EPO, Microsoft.

●Being a mentor and guide, who potential learners can look up to for career advice. ● Counselling potential learners, helping them plan their career path and understanding how upGrad can catalyse their career. ●Carrying weekly enrolment/revenue and collection targets. ●Establishing the uniqueness and effectiveness of upGrad's model of online/blended learning. ● Owning the complete sales closing life cycle for leads assigned to you. This includes making phone/video calls, product demonstration, sales closing and post-sales relationship management. ● Maintaining a detailed database of all the interactions on the CRM with the leads and providing constant feedback to the marketing team on lead quality. What are we looking for? ● Individual with outstanding English communication skills (written and verbal), interpersonal and presentation skills. ● Hardworking Individuals with high dedication and extreme determination.∙ Experience in EdTech sales would be an advantage. ●Rockstar sales performers with proven track records. 

Looking for enthusiastic tech driven individuals who can architect a web application, push pixels, design a web API, design a UI and optimize the backend for scalability. Should be thrilled to deep dive into the field of Location Intelligence. 

Hiring for the role of  Frontend Developer for our Development team. Apply if you are keen to explore how data-tech is changing the decision intelligence landscape.

Sociometrik is a geospatial data intelligence start-up based out of New Delhi, India - founded in 2019 with the mission of redefining data-backed executive decision making. We measure and quantify physical earth, built structures and human activity using multi-channel data sources like satellite imagery, smartphone mobility, web records and administrative data to power alternative data-based decision support systems for our clients.

• Write effective, scalable and reusable code
• Participate in system design and architecture discussions
• Collaborate with Product Owner to identify optimal ways to implement new features & product enhancements.
• Coordinate with internal teams to understand user requirements and provide technical solutions.
• Create UI mock-ups and transform them into quality product features consistent with the Product Owner’s vision.

• Minimum 2  year of work experience as a frontend developer
• Minimum 2 year experience in React.JS.
• Must have Experience working in a Typescript codebase
• Experience with Leaflet.JS, Google Maps API, or Geospatial projects are a "Nice to Have"
• Exposure to deck.gl is “Good to Have”.
• Proficiency with HTML, CSS, JavaScript and jQuery
• Must have Experience collaborating in a team environment

• An analytical bent of mind
• Good time management skills
• Curiosity for learning
• Creative vision
• Team spirit and good problem-solving skills

Hiring Process

Below is our hiring process for this position. We will reach out or send a rejection notice to most candidates within 1-5 business days of applying. Sociometrik promises to value your time and professionalism in every step of the process.

• Quick Screening 
• Interview with Technical Lead

• Final Interview with Leadership