- Provide enterprise grade support to our clients over email and phone
- Address core technical queries related to the product
- Troubleshoot bugs faced by our clients. This typically involves working with REST APIs, APIs, HTML/CSS and Javascript
- Perform cause analysis of customer issues via in-depth research and analysis using information from product logs and other databases
- Collaborate with Engineering and Data Analytics to help solve customer issues and provide reports
- Create and maintain internal documentation repositories
- Triage incoming requests and enhance workflows to deal with incoming ticket volume
- Ensure speedy resolution of issues while maintaining high customer satisfaction
- Be a part of an elite Technical Support team
- Build partnerships and work with some of the biggest enterprise accounts across different domains like e-commerce, travel, insurance, banks, telecom etc
- Core markets include US, Europe and SE Asia.
- 1-2 years of experience providing enterprise support to Indian and Global clients (B2B SaaS)
- Hands on experience with HTML/CSS,Javascript, REST APIs and APIs
- Knowledge of Zendesk and JIRA is a plus
- Excellent written and verbal communication skills
- Ability to explain complex concepts through clear and accurate writing
- People skills and having the gift of the gab to handle tricky situations
- Ability to complete large volumes of work quickly and independently with a high level of drive, initiative and self-motivation
- Flexibility of working in rotational shifts
Life at WebEngage:
- We take transparency very seriously. Along with a full view of team goals, get a top-level view across the board with our monthly & quarterly town hall meetings.
- A highly inclusive work culture that promotes a relaxed, creative and productive environment.
- Practice autonomy, open communication, growth opportunities,while maintaining a perfect work-life balance
- Go on company-sponsored offsites, once a year and blow off steam with your work buddies! (Post Pandemic)
- Learning is a way of life. Unlock your full potential backed with cutting-edge tools and mentorship (Macbook for Engagers & reimbursement for your WFH setup!)
- Get the best in class medical insurance (with Covid Care facilities), programs for taking care of your mental health, and a Contemporary Leave Policy (beyond sick leaves)

About webengage
About
Improve user engagement and retention with WebEngage marketing cloud. Orchestrate and implement cross-channel workflow with journey designer.Take free demo.
Connect with the team
Company social profiles
Similar jobs
About Us:
We are not just an AD agency or a creative agency, we are a Communication Company. Founded in 2014, Moshi Moshi is a young, creative, gutsy, and committed communication company that wants its clients to always Expect the EXTRA from it. Our primary clientele consists of Startups and corporations like Ola, Zoomcar, Mercedes Benz, ITC, Aditya Birla Group, TATA Group, MTV, IHCL, Jaquar, Sobha, Simple Energy, and Godrej amongst others.
We have a huge team of creative folks, marketers, learners, developers, and coders who believe Moshi Moshi is an experience rather than a company.
Job Description:
We are seeking a dynamic and results-driven Business Development Manager – Influencer Marketing to spearhead the growth of our influencer marketing vertical. This role demands a strong understanding of influencer trends, brand collaboration dynamics, and a proven knack for building high-value partnerships. You will be responsible for identifying, pitching, and converting potential clients looking to leverage influencer marketing as a growth channel.
Responsibilities:
1. Generate, develop, and grow new business opportunities specifically for influencer marketing services.
2. Build and manage a robust pipeline of prospective clients by researching target markets, industries, and brands aligned with influencer-led campaigns.
3. Conduct market research to identify trends, brand needs, and partnership opportunities.
4. Strategically pitch influencer marketing solutions—ranging from micro to celebrity influencers across platforms like Instagram, YouTube, LinkedIn, etc.
5. Collaborate with internal teams to create compelling, customised proposals and presentations tailored to brand goals.
6. Negotiate contracts and close deals while ensuring high levels of customer satisfaction and long-term value.
7. Maintain strong client relationships post-conversion to encourage repeat business and referrals.
8. Work closely with strategy, planning, and execution teams to ensure smooth handovers and deliverables post-sale.
9. Represent the agency in client meetings, networking events, and industry forums related to influencer marketing.
10. Maintain a consistent cadence of outreach, follow-ups, and prospecting through calls, emails, and LinkedIn.
Required Skills: Brand Strategy, Project Management, Go-to-market strategies, Analytical and Problem-Solving skills, Research & Analysis, Excellent Communication & Stakeholder Management, Good MS OFFICE skills, Execution
Criteria:
● Candidate must understand business development and help in growing partners and expanding the overall network.
● Candidates from Good Startup companies will be preferred.
● Candidate must be able to create Brand strategies, using insights to communicate effectively and engage partners in the best way.
● Experience in partner engagement or program management with proven ability to build programs from 0–1.
● Revenue-focused mindset, capable of identifying growth opportunities and improving program ROI using metrics.
● Excellent cross-functional collaboration & stakeholder management, with the ability to drive engagement initiatives, GTM strategies, and brand storytelling.
● High proficiency in documentation & presentations (Excel & PowerPoint) and strong organizational skills.
Description
About the Role
We are looking for an Associate Program Manager to play a pivotal role in shaping and scaling the company operator community. This is a high-ownership, multi-faceted role that blends research, strategy, storytelling, and hands-on execution. You will turn insights into impactful engagement initiatives and craft compelling narratives that strengthen operator trust, loyalty, and long-term connection across multiple channels.
If you thrive in a fast-paced, dynamic environment, enjoy building programs from 0–1, and are motivated by creating meaningful operator experiences, this role enables you to make a direct impact on operator engagement, trust, and community growth.
Key Responsibilities
1. Map the Bus Operator Landscape & Identify Whitespace Opportunities
- Conduct comprehensive research to develop a deep understanding of the bus operator ecosystem — emotionally, psychologically, and logically.
- Identify gaps and opportunities for operator-focused initiatives.
2. Develop Brand Strategy & Narrative
- Translate insights into compelling brand storytelling, messaging, and engagement formats.
- Ensure communication resonates authentically and strengthens operator trust and brand perception.
3. Design & Execute Engagement Initiatives
- Plan and implement GTM strategies for multi-format engagement programs (digital, offline, and hybrid).
- Test hypotheses to decide whether to kill, iterate, or scale initiatives.
- Build playbooks to ensure distinctive and consistent messaging across channels.
4. Drive Cross-Functional Execution & Project Management
- Lead end-to-end implementation by coordinating with internal teams and external partners/agencies.
- Manage multiple projects, guide teams, and establish execution rituals to ensure accountability and high-quality outcomes.
5. Optimize Engagement & Brand Impact
- Build structured frameworks to track initiative performance using relevant metrics.
- Measure engagement, brand lift, and content resonance, and continuously refine strategies for maximum impact and ROI.
Qualifications & Skills
- Bachelor’s degree in Business, Marketing, Management, or a related field.
- 1–2 years of experience in partner engagement or program management, ideally in B2B or service-driven environments.
- Experience building programs from 0–1, launching initiatives, and scaling engagement programs.
- Highly organized, with strong prioritization, planning, and execution abilities; capable of managing multiple initiatives simultaneously.
- Strong execution, problem-solving, and analytical skills, with the ability to identify blockers and use metrics to optimize performance.
- Proficiency in documentation and presentations (especially Microsoft Excel & PowerPoint) for senior leadership and cross-functional teams.
We are looking for a motivated and enthusiastic Junior Business Development Executive to join our growing team at Rudra Innovative Software Pvt. Ltd. The ideal candidate will be responsible for generating leads, building client relationships, and helping to drive business growth.
Key Responsibilities:
- Identify and generate potential business leads through online platforms and research
- Reach out to international clients via emails, LinkedIn, and other professional platforms
- Schedule meetings and follow up with prospects
- Collaborate with the sales and marketing team to achieve targets
- Maintain accurate records of leads, opportunities, and client communication
- Assist in preparing proposals, quotations, and presentations
Required Skills:
- Strong communication and interpersonal skills
- Good understanding of IT services and sales cycle
- Familiarity with platforms like LinkedIn, Upwork, and email marketing tools
- Ability to work independently as well as in a team
- Basic knowledge of CRM tools is a plus
Qualifications:
- Bachelor’s degree in Business, Marketing, or a related field
- 6 months to 2 years of relevant experience in a BDE/IT Sales role
- Strong English communication (written & verbal) is mandatory
What We Offer:
- Growth opportunities within the organization
- Positive and collaborative work environment
- Competitive salary and incentive structure
- Opportunity to work with global clients
Job Title: Senior QA Engineer – Manual Testing (Hardware Focused)
Location: Navi Mumbai (Only local candidates from Mumbai/Navi Mumbai will be considered)
Work Mode: 5 Days Working | Work From Office
Experience Required: 5+ Years
Notice Period: Immediate Joiners or Candidates Who are already serving or served notice period.
About the Role:
We are looking for an experienced and detail-oriented Senior Manual QA Engineer with strong proficiency in hardware-based and emulator-driven manual testing. The ideal candidate will also possess 1–2 years of hands-on experience in Java, ideally for scripting or basic automation tasks. This role is ideal for someone with a background in hardware testing looking to contribute to highly integrated systems involving both hardware and software components.
Key Responsibilities:
- Design and execute manual test cases focused on hardware-integrated systems, embedded environments, and emulators.
- Translate complex system requirements and user stories into well-structured, actionable test cases.
- Plan and maintain comprehensive test documentation ensuring traceability and thorough coverage.
- Identify, document, and follow up on bugs and inconsistencies across releases and change requests.
- Collaborate with development and hardware teams to ensure robust system validation across interfaces.
- Utilize Java (1–2 years' experience) to support test scripting or automation where applicable.
Must-Have Skills:
- Manual Testing Expertise: 5+ years in QA with a primary focus on hardware/manual testing.
- Hardware & Emulator Testing: Proven experience in testing physical devices, hardware components, or emulators.
- Java Scripting: 1–2 years of experience in Java for test scripting or automation utilities.
- Proficiency in test case design, defect tracking (e.g., JIRA), and understanding of testing life cycle models.
- Exposure to DevOps practices, CI/CD pipelines, and cloud platforms like AWS.
- Hands-on experience with SQL and working knowledge of databases.
Preferred Skills:
- Experience with Python or other test automation frameworks.
- Testing certifications (ISTQB, CP-SAT, CP-MAT, etc.)
- Familiarity with location-based technologies (GPS, mapping, navigation systems).
- Strong analytical mindset with excellent communication and collaboration skills.
- Firmware Design and Development experience on different micro-controllers.
- C/C++ programming
- Linux Commands Operating System Concepts
- board bring up, embedded software, Kernel Build, Yocto
- Shell scripting Networking Concepts Openwrt OS Concepts
- Must have good Communication and Presentable skills.
- Experience on any Wifi, Bluetooth, GSM modules is a plus.
- Design, develop, code, test and debug system software.
· 4+ years of SAP industry experience, preferably handling Technical Architecture roles in complex organization(s), of which SAP Architecture - 2+ years, SAP S4/HANA - 2+ years.
· Should have experience in Global template development and rollouts
· Excellent ABAP Programming skills with good knowledge on ABAP Object Oriented programming
· Good knowledge in Gateway, SICF services with OData / any other formats
· Extensive knowledge and experience on BOPF, RAP, ODATA Services, CDS, S4HANA (AMDP, CDS, Modelling & Scripting).
· Should have experience in S/4HANA implementations/Template development (at least 1 Implementation)
· Provide architectural and technical guidance to the Project development team
· Expertise in contributing towards the implementation, support and roll-out of all SAP modules FI, MM, SD, etc..
· Leading onsite & offshore S4HANA team from multiple locations which is responsible for providing S4HANA Solutions globally.
· Managed onsite development & support, functional specification review, technical specification writing, performance tuning and incident analysis and solutions.
· Skilled in understanding the business scenarios for all modules SD,MM & FI modules from SAP technical perspective to meet the implementation requirements
· Experience in major consolidation and template-based SAP projects for SAP landscapes (preferred)
Senior Software Engineer
MUST HAVE:
POWER BI with PLSQL
experience: 5+ YEARS
cost: 18 LPA
WHF- HYBRID
Hands-on experience in React.js and Good understanding of core concepts
Hands-on experience in state management libraries like Redux.
Hands-on experience in HTML5 & CSS3 and JavaScript.
Experience integrating with Restful web services
Proficient with ES6/7/8 syntax and concepts
Proficient knowledge of cross-browser compatibility issues
Knowledge of modern authorization mechanisms, such as JSON Web Token
Experience with common front-end development tools such as Babel, Web pack, NPM.
- Expert in iPhone SDK, SQLite Database.
- Proficient with Swift (mandatory) & Objective C.
- Experience with iOS frameworks such as Core Data, Core Animation, etc.
- Experience with offline storage, threading, and performance tuning.
- Familiarity with RESTful APIs to connect iOS applications to back-end services.
- Understanding of Apple's design principles and interface guidelines
- Knowledge of low-level C-based libraries is preferred.
- Understanding of Apple's design principles and interface guidelines.
- Experience with performance and memory tuning with tools.
- Familiarity with cloud message APIs and push notifications.
- Should have knowledge about API related to Facebook, Twitter, LinkedIn, Google +, Vimeo, YouTube, etc.
- Understanding of Apple's design principles and interface guidelines










