HTML/CSS- Provide enterprise grade support to our clients over email and phone
- Address core technical queries related to the product
- Troubleshoot bugs faced by our clients. This typically involves working with REST APIs, APIs, HTML/CSS and Javascript
- Perform cause analysis of customer issues via in-depth research and analysis using information from product logs and other databases
- Collaborate with Engineering and Data Analytics to help solve customer issues and provide reports
- Create and maintain internal documentation repositories
- Triage incoming requests and enhance workflows to deal with incoming ticket volume
- Ensure speedy resolution of issues while maintaining high customer satisfaction
- Be a part of an elite Technical Support team
- Build partnerships and work with some of the biggest enterprise accounts across different domains like e-commerce, travel, insurance, banks, telecom etc
- Core markets include US, Europe and SE Asia.
- 1-2 years of experience providing enterprise support to Indian and Global clients (B2B SaaS)
- Hands on experience with HTML/CSS,Javascript, REST APIs and APIs
- Knowledge of Zendesk and JIRA is a plus
- Excellent written and verbal communication skills
- Ability to explain complex concepts through clear and accurate writing
- People skills and having the gift of the gab to handle tricky situations
- Ability to complete large volumes of work quickly and independently with a high level of drive, initiative and self-motivation
- Flexibility of working in rotational shifts
Life at WebEngage:
- We take transparency very seriously. Along with a full view of team goals, get a top-level view across the board with our monthly & quarterly town hall meetings.
- A highly inclusive work culture that promotes a relaxed, creative and productive environment.
- Practice autonomy, open communication, growth opportunities,while maintaining a perfect work-life balance
- Go on company-sponsored offsites, once a year and blow off steam with your work buddies! (Post Pandemic)
- Learning is a way of life. Unlock your full potential backed with cutting-edge tools and mentorship (Macbook for Engagers & reimbursement for your WFH setup!)
- Get the best in class medical insurance (with Covid Care facilities), programs for taking care of your mental health, and a Contemporary Leave Policy (beyond sick leaves)
Shubham Vishwakarma
Full Stack Developer - Averlon
About webengage
About
Improve user engagement and retention with WebEngage marketing cloud. Orchestrate and implement cross-channel workflow with journey designer.Take free demo.
Connect with the team
Company social profiles
Similar jobs
Job Title: Senior Office 365 & Intune Administrator
Location: Bangalore (Whitefield) – Preferred / Coimbatore
Experience: 7–12 Years
Work Mode: Work from Office (5 days) during probation (3 months), followed by Hybrid (3 days WFO)
Shift: Rotational (Day and Night)
About the Company
We are a leading technology-driven organization providing innovative solutions that enable secure, efficient, and compliant business operations across global enterprises. Our mission is to leverage intelligent tools, automation, and data-driven strategies to deliver scalable and reliable IT infrastructure services.
Role Overview
We are seeking an experienced Office 365 & Intune Administrator to manage and optimize enterprise-level collaboration, endpoint, and security solutions. The ideal candidate will have a strong background in Office 365, Intune, Entra ID, and automation, along with experience supporting Data Center Operations (DCO) and Network Operations Center (NOC) environments.
Key Responsibilities
Office 365 Administration:
- Manage and maintain all Office 365 services including Exchange Online, SharePoint Online, Teams, and OneDrive.
- Handle user accounts, licenses, permissions, and configuration changes.
Intune Administration:
- Oversee device management, configuration policies, application deployment, and mobile device management (MDM) to ensure secure access.
Identity & Security Management:
- Maintain strong endpoint and user security through Entra ID, MFA, DLP, and compliance policies.
Automation & Scripting:
- Develop and maintain PowerShell scripts and other automation tools to streamline Office 365 and Intune administrative tasks.
- Use Terraform or Ansible for infrastructure automation (IaC).
Monitoring & Incident Response:
- Monitor performance, health, and security of Office 365 and Intune environments.
- Provide 24/7 on-call support and ensure timely incident resolution.
Backup & Recovery:
- Manage backup solutions for Office 365 data and contribute to disaster recovery planning.
User Support & Documentation:
- Deliver end-user and technical team support, maintain comprehensive documentation, and create internal training resources.
Key Deliverables
- Reliable and secure operation of Office 365 and Intune services.
- Effective integration with DCO and NOC operations.
- Timely incident response ensuring 24/7 availability.
- Efficient management of licenses, accounts, and security settings.
- Regular monitoring, reporting, and auditing of system health and compliance.
- Updated documentation and training resources for internal teams.
Required Skills & Knowledge
- Strong expertise in Office 365 Administration (Exchange, SharePoint, Teams, OneDrive).
- Proficiency in Microsoft Intune for device management and application deployment.
- Solid understanding of Entra ID and identity security principles.
- Experience in Data Center Operations (DCO) and NOC support.
- Hands-on scripting experience with PowerShell and automation via Terraform or Ansible.
- Knowledge of security & compliance tools such as MFA, DLP, and regulatory frameworks.
- Familiarity with backup and recovery solutions for Office 365 environments.
- Strong communication and documentation skills.
- Willingness to work in rotational shifts and support 24/7 operations.
Machine Assembly and Material Checking , followup the Production planning Details
- Process Optimization: Analyze production processes to identify areas for improvement. Implement process enhancements to increase efficiency, reduce waste, and improve quality.
- Production Planning: Assist in planning and scheduling production activities to meet demand forecasts and delivery deadlines.
- Troubleshooting: Diagnose production issues, equipment malfunctions, and workflow disruptions. Propose and implement solutions to minimize downtime and maintain continuous production.
- Quality Assurance: Ensure all products meet quality standards through regular inspections, testing, and compliance with industry regulations.
- Collaboration: Work closely with product design and development teams to optimize manufacturing processes and incorporate feedback from the production floor.
- Documentation: Maintain accurate records of production processes, equipment maintenance, and quality control measures.
- Training: Provide training and support to production staff regarding equipment operations, safety protocols, and best practices in production techniques.
- Cost Management: Monitor production costs and identify opportunities for cost savings without compromising quality.
- Safety Compliance: Ensure adherence to safety regulations and protocols to create a safe working environment for all employees.
Job description
Content Developer
- Develop content strategy aligned with short-term and long-term organizational goals
- Create, manage, and deliver engaging training across multiple mediums and multiple learning styles including: face to face, mobile, on-line, video and via other broad reach vehicles
- Create and ensure the content team uses standardized instructional design and style
- Stay up-to-date with technology and e-learning developments and generate new ideas to draw targeted customers attention
- Produce Courses on time and on budget and align those programs with an overall learning outcomes strategy
- Work with SMEs to Identify customer needs and pain points
- Offer training solutions by conducting needs assessment and design appropriate programs to train or retrain personnel
- Utilize authoring tools in E-Learning Technology to build E-Learning courses
Software Knowledge:
Photoshop CC, Adobe Captivate 9, Adobe Audition, Articulate Storyline 360, Adobe Creative Cloud
PHP
Laravel
CodeIgniterResponsibilities:
> Collaborate on high-quality web applications using PHP (Laravel) and frontend frameworks like ReactJS/VueJS.
> Assist in designing secure RESTful APIs and conduct API testing with tools like Postman.
> Contribute to test case creation and maintenance (PHPUnit/FeatureUnit).
Work within an Agile environment, participating in sprint activities.
#Requirements:
> 1 to 2 years of Full Stack development experience with a focus on PHP (Laravel).
> Strong understanding of RESTful API design and frontend technologies.
> Excellent communication skills and ability to work collaboratively in a team.
> Familiarity with version control (Git) and JIRA software.
> Analytical mindset and problem-solving skills.
> Experience with 3rd party integrations and payment gateways.
#Experience_ Required : 1 to 2 Years
#Location : Indore (WFO)
-An Associate Product Manager assists in the development and execution of product strategies.
-Responsibilities include market research, collaboration with cross-functional teams, assisting in product planning, and supporting the product lifecycle.
-Additionally, they may contribute to the creation of product roadmaps, gather and analyze user feedback, and aid in the coordination of product launches.
Organization Name: Agami Realty
Position Name: Tele Caller
Job Location: Boisar
Experience: 0 to 1 year
No of openings: 4
Nature of job: Permanent
Monthly Salary: Rs8,000 to Rs10,000
Female Candidates from Palghar, Boisar, Vangaon and Dahanu preferred
Job responsibilities include but not limited to:
Providing details about ongoing and upcoming real estate development projects
Explaining about the importance of owning a house & benefits of Real Estate Investments
Replying to the queries of the potential customers
Persuade prospects for a site visit
Convince customers to book the apartment and collect the token amount
Skills required
Good knowledge of Word, Excel, and PowerPoint
Excellent communication skills
Convincing ability
Qualifications: Graduation
Warm regards,
Salil Gadre
HR DEPT
Vue.js
AngularJS (1.x)
Angular (2+)
React.js
Javascript- Liaise with fellow developers.
- Designing and implementing microservices which use the spring boot framework.
- Working in compliance with the full Software Development Life Cycle.
- Connecting microservices to interact with databases.
- Understanding of how streaming technologies work such as Kafka.
- Identifying and finding solutions to bugs.
- Ensure you've written adequate test cases to verify design requirements are being met.
- Create well written documentation for the individual microservices.
Almost a decade old, it is a venture committed to bring together a varied range of traditional crafts and techniques of dyeing, weaving, printing and hand embroidery. The founders have dedicated their life to promote Indian Block Prints and provide employment and Hand-Embroidery training to women so that numerous underprivileged women can be empowered.
What you will do:
- Identifying and assessing customer’s needs to achieve satisfaction
- Handling customer complaints, providing appropriate solutions and alternatives within the time limits; following up to ensure resolution
- Building sustainable relationships and trust with customers through open and interactive communication
- Providing accurate, valid and complete information by using the right methods/tools
- Following communication procedures, guidelines and policies
- Taking the extra mile to engage customers
Desired Candidate Profile
What you need to have:- Strong customer handling skills on phone and email
- Familiar with CRM systems and practices
- Prior experience with Freshdesk and Magento would be a plus
- Customer orientation and ability to adapt/respond to different types of people
- Excellent communication skills ( both written and verbal )
- Ability to multitask, prioritize and manage time effectively
- Empathy and Compassion
- Punctuality
- Ability to stretch long hours and work for the bigger vision of the company
- Experience with Microsoft office and G-suite (google)
- Basic knowledge of Microsoft Excel for reporting purposes is a MUST
- Good hold on English Grammar
- Problem identification and solving attitude
- Ability to listen
- Customer Obsession
- High integrity
- Decisiveness
LaravelPHPReact.jsJavascript
Bootstrap
Ruby on Rails (ROR)
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon