- Provide enterprise grade support to our clients over email and phone
- Address core technical queries related to the product
- Troubleshoot bugs faced by our clients. This typically involves working with REST APIs, APIs, HTML/CSS and Javascript
- Perform cause analysis of customer issues via in-depth research and analysis using information from product logs and other databases
- Collaborate with Engineering and Data Analytics to help solve customer issues and provide reports
- Create and maintain internal documentation repositories
- Triage incoming requests and enhance workflows to deal with incoming ticket volume
- Ensure speedy resolution of issues while maintaining high customer satisfaction
- Be a part of an elite Technical Support team
- Build partnerships and work with some of the biggest enterprise accounts across different domains like e-commerce, travel, insurance, banks, telecom etc
- Core markets include US, Europe and SE Asia.
- 1-2 years of experience providing enterprise support to Indian and Global clients (B2B SaaS)
- Hands on experience with HTML/CSS,Javascript, REST APIs and APIs
- Knowledge of Zendesk and JIRA is a plus
- Excellent written and verbal communication skills
- Ability to explain complex concepts through clear and accurate writing
- People skills and having the gift of the gab to handle tricky situations
- Ability to complete large volumes of work quickly and independently with a high level of drive, initiative and self-motivation
- Flexibility of working in rotational shifts
Life at WebEngage:
- We take transparency very seriously. Along with a full view of team goals, get a top-level view across the board with our monthly & quarterly town hall meetings.
- A highly inclusive work culture that promotes a relaxed, creative and productive environment.
- Practice autonomy, open communication, growth opportunities,while maintaining a perfect work-life balance
- Go on company-sponsored offsites, once a year and blow off steam with your work buddies! (Post Pandemic)
- Learning is a way of life. Unlock your full potential backed with cutting-edge tools and mentorship (Macbook for Engagers & reimbursement for your WFH setup!)
- Get the best in class medical insurance (with Covid Care facilities), programs for taking care of your mental health, and a Contemporary Leave Policy (beyond sick leaves)
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5-7 years of experience as full stack developer with technologies like Node.js, WebSocket, Python (Django, flask), PHP with front-end technology like AngularJS, Angular2/4/5/6/7 (with NgRx), React.js (with redux), Progressive Web App (PWA).
Experience in Cloud Architecture using Kubernetes (K8s), Docker, Google Kubernetes Engine, Experience in DevOps tools and cloud hosting.
Ability to manage a hosting environment, ability to scale applications to handle the load changes, knowledge of accessibility and security compliance.
Ability to manage APIs; expert knowledge of JSON and XML
Ability to code and create functional web applications and optimizing them for increasing response time and efficiency. Skilled in performance tuning, query plan/ explain plan analysis, indexing, table partitioning.
Expert knowledge of Python and corresponding frameworks with their best practices, expert knowledge of relational databases, database administration, and SQL.
Ability to create acceptance criteria, write test cases and scripts, and perform integrated QA techniques.
Must be conversant with Agile software development methodology, version management and version control. Must be able to write technical documents, coordinate with test teams. Proficiency using Git version control.
We are seeking a creative and dynamic Content Writer with expertise in social media content creation and script writing for reels. As a key member of our marketing team, you will be responsible for developing engaging and shareable content across various social media platforms, with a focus on short-form video content like reels. Your ability to craft compelling narratives and communicate effectively through written and visual mediums will be crucial in driving brand awareness and engagement.
Responsibilities:
- Write high-quality, original content for blogs, social media platforms, and other digital channels.
- Excellent written and verbal communication skills, with a strong command of the English language.
- Create scripts for short-form video content, specifically tailored for platforms like Instagram, Facebook, LinkedIn, Youtube
- Collaborate with the creative team, video producers, and designers to ensure seamless integration of scripts into visually appealing content.
- Stay updated on social media trends, algorithm changes, and emerging content formats to optimize strategy.
What makes you a great fit?
- 3–6 years of React Native development experience.
- Experience in React Native, Javascript, and CSS3.
- Familiarity with mobile development concepts, including performance optimisation, device compatibility, and user experience design.
- Great OO skills, including strong design pattern knowledge.
- Experience in any backend is an added advantage (optional).
- Proficient understanding of code versioning tools such as Git.
- Good knowledge of client-server architecture and strong design principles.
- Solid understanding of Core JavaScript principles.
- Experience working with video/audio recording on mobile devices would be preferred.
- Working knowledge of the version control systems Git and SVN.
- Personal track record of process improvement or reengineering.
- Should be able to work independently.
- Should be able to debug the root cause of issues or bugs and their impacts.
- Strong analytical and problem-solving skills.
- Strong interpersonal, written, and verbal communication skills.
What You'll do
- Recommend the best possible way to solve a tech problem and come up with ETAs
- Able to multitask, prioritize, and take critical decisions.
- Provides input for system architectures and designs.
- Define a checklist for code reviews and unit tests.
- Ensure that functional requirements are correctly interpreted and translated into clear and robust code
- Enthusiastic to work collaboratively with people and share your ideas to solve real business problems.
- Collaborates and communicates with internal and outsourced development partners regarding software application design status, project progress, and issue resolution.
- More experienced candidates should be able to lead multiple projects with a sense of ownership.
- Strong analytical and problem-solving skills.
- Self-motivated, a team player, and the ability to work in small groups.
Educational Qualification:
- B.E., MTech, BCA, MCA. Candidates holding degrees
Employee Relations:Handle employee relations matters, including conflict resolution, investigations, and disciplinary actions.
Foster positive working relationships and ensure a healthy work environment.
Recruitment and Staffing:Collaborate with hiring managers to understand staffing needs.
Post job openings, conduct interviews, and facilitate the hiring process.
Manage onboarding processes for new hires.
Training and Development:Identify training needs and coordinate training programs.
Support employee development initiatives and career planning.
Performance Management:Administer performance appraisal processes.
Provide guidance to managers on performance improvement plans.
Benefits Administration:Administer employee benefits programs, including health insurance, retirement plans, and other perks.
Assist employees with benefits-related inquiries.
Compliance:Ensure compliance with federal and state employment laws and regulations.
Stay informed about changes in HR laws and best practices.
HR Policy Implementation:Develop and implement HR policies and procedures.
Communicate policies to employees and ensure adherence.
Data Management:Maintain accurate and up-to-date employee records.
Generate HR reports for management as needed.
Employee Engagement:Develop and implement employee engagement initiatives.
Conduct surveys and gather feedback to improve workplace satisfaction.
Qualifications:
• Bachelor's degree in Human Resources, Business Administration, or a related field.
• Proven experience as an HR Generalist or in a similar HR role.
• Knowledge of HR laws, regulations, and best practices.
• Strong interpersonal and communication skills.
• Ability to maintain confidentiality and handle sensitive information.
• Detail-oriented with excellent organizational and multitasking abilities.
Note: The above job description is a general outline and may vary based on the specific needs and structure of the organization. Some HR Generalists may also be involved in additional areas such as compensation, workforce planning, or organizational development.
As a Full Stack Developer, you'll be instrumental in shaping the future of AI assistants for data teams and understanding the intricacies of Large Language Models (LLMs) to optimise their usage across multiple use cases. Utilising Django, you'll architect backend infrastructures optimised for handling data processes and LLM interactions. Your role involves building APIs with the Django Rest Framework. With React, you'll design user-centric interfaces that seamlessly integrate with our AI assistants, ensuring that data teams have an intuitive experience. Working at the forefront of AI revolutions and pushing the boundaries of what AI can achieve in data management and analysis.
Responsibilities:
- Back-end Development: Utilise Django to architect robust back-end infrastructures. Ensure they are tailored for complex data processes and seamless LLM interactions.
- API Design: Craft efficient and scalable APIs using the Django Rest Framework.
- Front-end Development: Transform UI/UX designs into functional web pages using React. Prioritise performance and deliver seamless user experiences.
- AI Integration: Design user interfaces that flawlessly integrate with our LLMs, and AI assistants, aiming to offer data teams an intuitive and efficient interaction.
- Innovation: Stay abreast of AI advancements. Push boundaries and explore new possibilities in data management and analysis using AI.
Requirements:
- Pre-requisite Tech Stack: Python, Django, React, Springboot, CSS, and SQL
- Previous work experience with a start-up or similar setting is preferred
- Having an interest in system architecture design
What we do:
Have you ever tried creating a good video? It's hard. Really hard. We know a thing or two about it because our team is comprised of filmmakers and engineers who have spent the last 20 years of our lives in the motion picture, advertising, and television industry. Today, stitching together a production-ready video poses a litany of challenges: uploading assets from multiple sources, soliciting input from multiple departments, maintaining version control, and getting sign-off on final releases. As you can guess, a lot of this workflow has been happening across multiple tools. Desynova unifies the assets and the conversation. We're aiming to become the media collaboration layer for the entire internet.
Culture:
Rule number one: be a good person. We have a passion for technology and Film/Video making. This is not just a job, it's an opportunity to do what you love every day, stimulate your mind, be challenged, and build an app that allows thousands of creators all over the world to connect with one another and create stunning films, television shows, and works of art.
As part of the Product Management Team, you will help strategize and design our products, manage the end-to-end execution of product features, and contribute to product vision and strategy.
Responsibilities
- Understanding and analyzing user needs. Define and validate use case scenarios with statistics and metrics.
- Maintaining a deep understanding of the competitive landscape and trends
- Validating and pitching new product ideas
- Defining features through detailed specifications and user stories
- Creating elaborate mock-ups and wireframes with industry standard prototyping tools (Optional)
- Working with design and engineering teams through feature implementations
- Maintaining timelines and keeping all stakeholders updated
- Defining success metrics and analyzing product performance
- Basic understanding of how to read code, code comments and verify business logic during code reviews.
- Basic understanding of APIS, how to read & understand them, Verify the API response as per product & business requirements
- Ability to talk extensively about features and product during live demos
Qualification
- Deep passion for building software products and services
- Basic understanding of how to read code, code comments and verify business logic during code reviews.
- Uncanny product sense on how to marry technology and design to solve user needs in a practical manner
- Excellent problem solving and analytical skills combined with a strong business and technical acumen
- Bias for action and can break down complex problems into steps that help drive product development
- Immaculate oral and written communication skills
Helpful Skills
- Worked on an iOS app, from design to development to testing to deployment
- Worked on an Android app, from design to development to testing to deployment
- Worked with AI/ML projects such as Face Detection Recognition, NER, NLP, etc
- Worked with elastic search, able to write, read and modify elastic queries
- Worked with Jira
- Worked with GitHub
- Worked with Google MS Sheets
- Good with presentations.
- Good to know python, mongoDB, Js, basic HTML/CSS
- Sr. Data Engineer:
Core Skills – Data Engineering, Big Data, Pyspark, Spark SQL and Python
Candidate with prior Palantir Cloud Foundry OR Clinical Trial Data Model background is preferred
Major accountabilities:
- Responsible for Data Engineering, Foundry Data Pipeline Creation, Foundry Analysis & Reporting, Slate Application development, re-usable code development & management and Integrating Internal or External System with Foundry for data ingestion with high quality.
- Have good understanding on Foundry Platform landscape and it’s capabilities
- Performs data analysis required to troubleshoot data related issues and assist in the resolution of data issues.
- Defines company data assets (data models), Pyspark, spark SQL, jobs to populate data models.
- Designs data integrations and data quality framework.
- Design & Implement integration with Internal, External Systems, F1 AWS platform using Foundry Data Connector or Magritte Agent
- Collaboration with data scientists, data analyst and technology teams to document and leverage their understanding of the Foundry integration with different data sources - Actively participate in agile work practices
- Coordinating with Quality Engineer to ensure the all quality controls, naming convention & best practices have been followed
Desired Candidate Profile :
- Strong data engineering background
- Experience with Clinical Data Model is preferred
- Experience in
- SQL Server ,Postgres, Cassandra, Hadoop, and Spark for distributed data storage and parallel computing
- Java and Groovy for our back-end applications and data integration tools
- Python for data processing and analysis
- Cloud infrastructure based on AWS EC2 and S3
- 7+ years IT experience, 2+ years’ experience in Palantir Foundry Platform, 4+ years’ experience in Big Data platform
- 5+ years of Python and Pyspark development experience
- Strong troubleshooting and problem solving skills
- BTech or master's degree in computer science or a related technical field
- Experience designing, building, and maintaining big data pipelines systems
- Hands-on experience on Palantir Foundry Platform and Foundry custom Apps development
- Able to design and implement data integration between Palantir Foundry and external Apps based on Foundry data connector framework
- Hands-on in programming languages primarily Python, R, Java, Unix shell scripts
- Hand-on experience in AWS / Azure cloud platform and stack
- Strong in API based architecture and concept, able to do quick PoC using API integration and development
- Knowledge of machine learning and AI
- Skill and comfort working in a rapidly changing environment with dynamic objectives and iteration with users.
Demonstrated ability to continuously learn, work independently, and make decisions with minimal supervision
own the tech platform
build business with the founder
exp in cloud and ecommerce domain
hands on ecommerce development and rollout scaling business.
ready to be long term player
scale the tech team