Senior Product Support Engineer

Position Responsibilities :

The Database Architect is responsible for the design, optimization, and evolution of the database layer supporting enterprise applications in cloud environments. This role focuses on ensuring efficient data access patterns, scalable query workloads, and robust database architecture capable of supporting high-volume and high-concurrency systems.

This role goes beyond traditional database administration and requires deep technical expertise in SQL query optimization, database internals, and performance diagnostics. The Database Architect analyzes how applications interact with the database and guides improvements in schema design, data access patterns, and system scalability.

As a senior technical leader, the Database Architect helps define long-term strategies for scalable and efficient data architecture while working closely with engineering teams to promote best practices for database design and SQL development.

KEY RESPONSIBILITIES

Database Architecture & Optimization

• Design and evolve database architectures for scalable enterprise systems.
• Define efficient data access patterns that support high concurrency and large datasets.
• Improve schema design, indexing strategies, and query patterns.
• Ensure database designs support both transactional and data consumption workloads.

SQL Performance Engineering

• Analyze and optimize complex SQL queries and execution plans.
• Improve database performance through indexing strategies, statistics management, and query tuning.
• Investigate workload behaviour and recommend architectural improvements.

Data Access & Systems Thinking

• Provide guidance on scalable approaches for retrieving and delivering data for data-intensive application features.
• Recommend architectural strategies such as data aggregation, caching, or pre-computed datasets where appropriate.
• Apply systems thinking to improve how data is modeled, accessed, and delivered across the application.

Advanced Diagnostics

• Diagnose database behaviour using tools such as Query Store, Extended Events, and execution plan analysis.
• Analyze query performance, wait statistics, and workload patterns to identify optimization opportunities.

Collaboration & Technical Leadership

• Partner with engineering teams to guide scalable SQL development and data access practices.
• Participate in architecture and design discussions involving database interactions.
• Document best practices and architectural recommendations.

AI-Assisted Engineering

• Use AI-assisted tools to accelerate query analysis, diagnostics, and workload investigations.
• Validate AI-generated insights through empirical testing and database telemetry.

Qualifications :

TECHNICAL SKILLS & EXPERTISE

Database & SQL Server (Required)

• Advanced SQL Server performance tuning, including query optimization, execution plan analysis, and index design
• Strong experience diagnosing and resolving deadlocks using Extended Events and deadlock graphs
• Deep understanding of locking, blocking, and transaction behaviour, including wait statistics and lock escalation
• Experience optimizing stored procedures, including mitigation of parameter sniffing and plan cache management
• Strong knowledge of indexing strategies, including covering indexes and filtered indexes
• Solid understanding of statistics, cardinality estimation, and query optimizer behaviour

Performance Analysis Tools (Required)

• Experience using SQL Server Profiler and Extended Events for workload diagnostics
• Advanced execution plan analysis using SSMS or Azure Data Studio
• Familiarity with SET STATISTICS IO/TIME for query performance evaluation
• Strong experience using Query Store to analyse query performance and plan behaviour
• Ability to diagnose issues through wait statistics and blocking chain analysis

Enterprise Application Data Architecture

• Strong understanding of database design within multi-tier enterprise applications
• Experience optimizing database workloads supporting high-concurrency systems and large datasets
• Understanding how application query patterns influence database performance
• Familiarity working with application platforms such as .NET, APIs, or modern web frameworks

Cloud & Enterprise Database Environments

• Experience working with cloud-hosted database environments
• Understanding of scalability considerations in enterprise systems
• Experience analyzing and optimizing database workloads in production environments

QUALIFICATIONS

• 8+ years of experience working with enterprise database systems
• Proven expertise in SQL performance tuning and database workload optimization
• Strong experience in analysing execution plans and database performance behaviour
• Experience collaborating with engineering teams on data architecture and query design
• Strong analytical and problem-solving skills

AI-FIRST MINDSET REQUIREMENT

We value engineers who view AI as a productivity multiplier. The ideal candidate actively leverages AI tools to accelerate diagnostics, analyze database workloads, and uncover optimization opportunities while applying strong engineering judgment to validate results

• Strong Software Engineering Profile
• Mandatory (Experience 1): Must have 5+ years of experience using Python to design software solutions.
• Mandatory (Skills 1): Strong working experience with Python (with Django framework experience) and Microservices architecture is a must.
• Mandatory (Skills 2): Must have experience with event-driven architectures using Kafka
• Mandatory (Skills 3): Must have Experience in DevOps practices and container orchestration using Kubernetes, along with cloud platforms like AWS, GCP, or Azure
• Mandatory (Company): Product companies, Experience working in fintech, banking, or product companies is a plus.
• Mandatory (Education): From IIT (Candidate should have done bachelor degree Btech or Dual degree Btech+Mtech or Intergrated Msc), From other premium institutes NIT, MNNIT, VITS, BITS (Candidates should have done B.E/B.Tech)

About us:

Trential is engineering the future of digital identity with W3C Verifiable Credentials—secure, decentralized, privacy-first. We make identity and credentials verifiable anywhere, instantly.

We are looking for a Team lead to architect, build, and scale high-performance web applications that power our core products. You will lead the full development lifecycle—from system design to deployment—while mentoring the team and driving best engineering practices across frontend and backend stacks.

 Design & Implement: Lead the design, implementation and management of Trential products.

 Lead by example: Be the most senior and impactful engineer on the team, setting the technical bar through your direct contributions.

 Code Quality & Best Practices: Enforce high standards for code quality, security, and performance through rigorous code reviews, automated testing, and continuous delivery pipelines.

 Standards Adherence: Ensure all solutions comply with relevant open standards like W3C Verifiable Credentials (VCs), Decentralized Identifiers (DIDs) & Privacy Laws, maintaining global interoperability.

 Continuous Improvement: Lead the charge to continuously evaluate and improve the products & processes. Instill a culture of metrics-driven process improvement to boost team efficiency and product quality.

 Cross-Functional Collaboration: Work closely with the Co-Founders & Product Team to translate business requirements and market needs into clear, actionable technical specifications and stories. Represent Trential in interactions with external stakeholders for integrations.

What we're looking for:

 Experience: 5+ years of experience in software development, with at least 2 years as a Technical Lead.

 Technical Depth: Deep proficiency in JavaScript and experience in building and operating distributed, fault-tolerant systems.

 Cloud & Infrastructure: Hands-on experience with cloud platforms (AWS & GCP) and modern DevOps practices (e.g., CI/CD, Infrastructure as Code, Docker).

 Databases: Strong knowledge of SQL/NoSQL databases and data modeling for high-throughput, secure applications.

Preferred Qualifications (Nice to Have)

 Identity & Credentials: Knowledge of decentralized identity principles, Verifiable Credentials (W3C VCs), DIDs, and relevant protocols (e.g., OpenID4VC, DIDComm)

 Familiarity with data privacy and security standards (GDPR, SOC 2, ISO 27001) and designing systems complying to these laws.

 Experience integrating AI/ML models into verification or data extraction workflows

Position: Senior Embedded Software Engineer – PCIe / Embedded Linux

Location: Bangalore (Preferred)

Experience: 7+ years

Night Shift

About the Role:

We are seeking a highly skilled Senior Embedded Engineer with strong expertise in Embedded Linux and PCIe protocol development. The ideal candidate will have deep technical knowledge of PCIe (Gen4 and above) and experience in developing and debugging embedded systems at both hardware and software levels. Exposure to AI/ML or accelerator-based systems will be considered a strong plus.

Key Responsibilities:

• Design, develop, and optimize embedded software on Linux and RTOS platforms.
• Implement and validate PCIe-based communication and device drivers (Gen4 minimum, Gen5/6 preferred).
• Work closely with hardware and system teams to debug low-level issues related to PCIe interfaces.
• Develop firmware and system-level software components for high-performance embedded platforms.
• Participate in board bring-up, performance optimization, and hardware/software integration.
• Contribute to system architecture discussions and design reviews.
• Document design, testing procedures, and performance analysis.

Core Skills Required:

• Embedded Linux development (mandatory).
• Deep understanding of PCIe protocols (Gen4 minimum; Gen5/6 preferred).
• Strong knowledge of low-level driver development, DMA, interrupts, and memory management.
• Experience with Embedded RTOS environments.
• Familiarity with hardware debugging tools (e.g., JTAG, logic analyzers, oscilloscopes).
• Proficiency in C/C++ and scripting (Python, Shell).
• Excellent problem-solving and debugging skills.

Preferred Skills (Good to Have):

• Exposure to AI/ML hardware accelerators or data processing units (DPUs).
• Understanding of SoC architecture and high-speed interconnects.
• Experience working with multi-core systems and performance tuning.

Education:

• Bachelor’s or Master’s degree in Computer Engineering, Electronics, or related field.

1. Design patterns- socket communication/ micro services architecture 

2. Caching - REDIS MEMCACHED etc

3. Database - MONGO, SQL etc. min 2yrs experience with these.

4. Features created for large concurrent requests.

5. Node Js, Go lang any asynchronous programming language min 2 yrs exp with any one of them.

6. Message Queues - RABBIT MQ, Kafka etc.

7. Logging and APM (application process manager) good to have.

8. DS ALGO good to have.

Your Impact:

•                 Implements Digital Consumer experiences based on a foundation of SFCC (Salesforce commerce cloud) to meet expected quality standards

•                 Ensures functional requirements and high-level solution designs are understood and are translated into detailed technical design

•                 Implement proofs of concept to prove any new technologies, application flows or integration scenarios and identify customizations needed to SFCC platform for meeting client requirements

•                 Guides the performance tuning and scalability of the ecommerce solution

•                 Diagnose and solve technical problems during implementation and support phases

Your Skills & Experience:

•                 1-3 Years with 2+ years of implementing commerce application on any eCommerce platform in last 3 years

•                 If you have not worked in eCommerce platform, we can still discuss with you if you are expert in Java/.Net and understand REST/SOAP webservices.

•                 Demonstrate proficiency in build and release management using CI/CD strategies (leveraging tools like Jenkins and DevOps practices), implement Mocha/Chai unit and functional test cases in order to reduce costs while ensuring quality

•                 Contributes to designing, implementing and documenting the build release process as well as system configuration and deployment characteristics of the applications

•                 Participates in technical walkthroughs/ code reviews of other team members’ components, test plans and results and help them with gaps

•                 Collaborate with architect to define implementation processes and quality gates and standards

•                 Identifies risks and issues, and help monitor them

•                 Guides the development of reference and resource materials

•                 Mentors developers in improving their platform knowledge and development skills

•                 Communicate technical design to the developers and help/guide them in the implementation

•                 Participates in Agile sprints

Set Yourself Apart With:

•                 eCommerce platform certification

We are looking for Freelance/Contract IT Recruiters with a minimum of 2 years of industry experience to join our team immediately.

Requirements:

Experience in handling Contract, C2C and FTE positions in IT

Strong understanding of the end-to-end IT recruitment process

Ability to work in a fast-paced, target-driven environment

Excellent Communications skills 

What We Offer:

Fixed Salary + Incentives

Opportunity for a full-time hire after 6 months (based on performance)

Customer Care Executive

Location: Jaipur.

Job Type: Full-Time

Experience Level: Entry Level (Freshers)

Responsibilities:

• Provide exceptional customer support via phone, email, or chat.
• Assist customers with inquiries, product information, and issue resolution.
• Maintain accurate and detailed customer records.
• Ensure customer satisfaction through effective communication and problem-solving.
• Adhere to company policies and procedures.

Qualifications:

• High school diploma or equivalent.
• Strong communication skills (written and verbal).
• Excellent interpersonal skills.
• Willingness to learn and adapt in a fast-paced environment.

Benefits:

• 14 Days Accomondataion.