- Provide enterprise grade support to our clients over email and phone
- Address core technical queries related to the product
- Troubleshoot bugs faced by our clients. This typically involves working with REST APIs, APIs, HTML/CSS and Javascript
- Perform cause analysis of customer issues via in-depth research and analysis using information from product logs and other databases
- Collaborate with Engineering and Data Analytics to help solve customer issues and provide reports
- Create and maintain internal documentation repositories
- Triage incoming requests and enhance workflows to deal with incoming ticket volume
- Ensure speedy resolution of issues while maintaining high customer satisfaction
- Be a part of an elite Technical Support team
- Build partnerships and work with some of the biggest enterprise accounts across different domains like e-commerce, travel, insurance, banks, telecom etc
- Core markets include US, Europe and SE Asia.
- 1-2 years of experience providing enterprise support to Indian and Global clients (B2B SaaS)
- Hands on experience with HTML/CSS,Javascript, REST APIs and APIs
- Knowledge of Zendesk and JIRA is a plus
- Excellent written and verbal communication skills
- Ability to explain complex concepts through clear and accurate writing
- People skills and having the gift of the gab to handle tricky situations
- Ability to complete large volumes of work quickly and independently with a high level of drive, initiative and self-motivation
- Flexibility of working in rotational shifts
Life at WebEngage:
- We take transparency very seriously. Along with a full view of team goals, get a top-level view across the board with our monthly & quarterly town hall meetings.
- A highly inclusive work culture that promotes a relaxed, creative and productive environment.
- Practice autonomy, open communication, growth opportunities,while maintaining a perfect work-life balance
- Go on company-sponsored offsites, once a year and blow off steam with your work buddies! (Post Pandemic)
- Learning is a way of life. Unlock your full potential backed with cutting-edge tools and mentorship (Macbook for Engagers & reimbursement for your WFH setup!)
- Get the best in class medical insurance (with Covid Care facilities), programs for taking care of your mental health, and a Contemporary Leave Policy (beyond sick leaves)

About webengage
About
Improve user engagement and retention with WebEngage marketing cloud. Orchestrate and implement cross-channel workflow with journey designer.Take free demo.
Connect with the team
Company social profiles
Similar jobs
We are looking for a "SAP MM/WM/EWM" for a Reputed Client @ Permanent Role.
Experience:5-8 Years
Skills:
• Candidate should have a good experience on MM/EWM with S/4 conversion project experience
• Must have done at least 1 S4HANA Implementation project.
• He should independently handle the queries from customer on different phases of the conversion project.
• He also should have the knowledge on different functionalities of conversion like Data Migration, Delta process/Functionality, SAP Fiori adoption
• He also should have good experience on Customer Vendor Integration – CVI Conversion
• Should have knowledge on cross functional module of SD.
• He also should take care of the testing phase on the existing processes and actively involved in addressing the queries from customer
1. Generate Creative ideas and concepts for kid's (Girls) clothing and accessories aligned with current fashion trend
2. Develop sketches, illustrations, and design prototypes for various age groups, from infants to pre-teens
3. Stay updated with the latest fashion trends, color palettes, fabric innovations, and design techniques in kids' wear industry
4. Translate trend research into practical and appealing designs
5. Material selection and sourcing
6. Create detailed technical specifications and tech packs for each design
7. Prototyping and sampling
Skills Required:
1. Bachelor Degree in Fashion Design or related field
2. Proven experience of fashion designer, preferably with kids wear (Girls
Job brief
We are looking for an experienced and passionate Front-end developer to join our IT team. You will be responsible for building the ‘client-side’ of our web applications. You should be able to translate our company and customer needs into functional and appealing interactive applications.
If you’re interested in creating a user-friendly environment by writing code and moving forward in your career, then this job is for you. We expect you to be a tech-savvy professional, who is curious about new digital technologies and aspires to combine usability with visual design.
Ultimately, you should be able to create a functional and attractive digital environment for our company, ensuring great user experience.
Skills Required:
- Must Have: HTML5, CSS3, Javascript, JSon, Bootstrap
- Good to Know: Photoshop, Illustrator, Indesign
- Good communication skills in English is mandatory
Requirements:
- 3 to 5 years full time experience as a Front End HTML Developer
- Hands on experience with mark-up languages
- Familiarity with browser testing and de-bugging
- In-depth understanding of the entire web development process (design, development and deployment)
- Understanding of layout aesthetics
- Knowledge of SEO principles
- An ability to perform well in a fast-paced environment
- Excellent analytical and multitasking skills
- BSc degree in Computer Science or relevant field
Responsibilities:
- Use markup languages like HTML to create user-friendly web pages
- Maintain and improve website
- Optimize applications for maximum speed
- Design mobile-based features
- Collaborate with back-end developers and web designers to improve usability
- Get feedback from, and build solutions for, users and customers
- Write functional requirement documents and guides
- Create quality mockups and prototypes
- Help back-end developers with coding and troubleshooting
- Ensure high quality graphic standards and brand consistency
- Stay up-to-date on emerging technologies
Shift Availability :
Monday to Friday : 2:15pm to 11:30pm | Alt Saturdays till 7:30pm
Drop facilities provided
Complete Work From Office ( Salt Lake - Sector 5)
CTC, Bonuses & Rewards: -
Salescom Services Private Limited is an equal opportunity employer in the local industry. Our operations and company visions are quite a niche and heavily focused on being massively successful operations engaged in next-generation sales & marketing wins, support, and information technology-enabled services & solutions. CTC for the right employee is not pre-defined as such however will be a best-fit match to the local industry
standards. Come, interview with us, figure out if we both are the right fit for each other, and the rest will follow suit.
Your Roles and Responsibilities: Business Development is a critical aspect of our platform business. 1. Actively seeking out new sales opportunities through cold calling, networking and social media. 2. Calling 65-70 leads everyday 3. Setting up meetings with potential clients (parents) 4. Generating Trial Classes - Pitch Parents to take PlanetSpark trial Classes 5. Negotiate/close deals and handle complaints or objections 6. Follow and achieve department’s sales goals on a monthly, quarterly and yearly basis (3L revenue per month) 7. “Go the extra mile” to drive sale

We are looking for a React Native developer interested in building high-performance mobile apps on both the iOS and Android platforms. You will be responsible for architecting and building these applications, as well as coordinating with the teams responsible for other layers of the product infrastructure. Building a product is a highly collaborative effort, and as such, a strong team player with a commitment to perfection is required.
Responsibilities
• Build pixel-perfect, buttery-smooth UIs across both mobile platforms.
• Leverage native APIs for deep integrations with both platforms.
• Diagnose and fix bugs and performance bottlenecks for performance that feels native.
• Reach out to the open source community to encourage and help implement mission-critical software fixes—React Native moves fast and often breaks things.
• Maintain code and write automated tests to ensure the product is of the highest quality.
- Firm grasp of the JavaScript and TypeScript language and its nuances, including ES6+ syntax
- Knowledge of functional and object-oriented programming
- Ability to write well-documented, clean Javascript code
- Rock solid at working with third-party dependencies and debugging dependency conflicts
- Familiarity with native build tools, like Android Studio, IntelliJ
- We are only considering Pune-based candidates who can start immediately / within 30 days
- Knowledge of Adobe Aftereffects is Mandatory
- Create Video Content for User Acquisition and User Engagement. Marketing Videos, Educational Videos and Training Videos.
- An expert at telling a story through visual design, editing raw video footage, and adding effects/elements to enhance motion graphics
- Ability to fully understand the marketing team's needs and specifications
- Create and follow an editorial calendar and collaborate with other members of the marketing team to ensure timely delivery of the videos
- Ensure strict adherence to the style guides, tone, and voice of the company
What you will do:
- Partnering with the finance and benefits team to administer payroll and benefits
- Ensuring 100% statutory compliance of the store through attending monthly audits, follow up on non-compliance, vendor checks etc.
- Being the custodian of all labor notices for the store and aligning with all internal and external stakeholders to ensure timely response and closure of these notices
- Spreading awareness among the employees about gender sensitization
- Managing data and analysis to help stakeholders with relevant information on a need basis
Desired Candidate Profile
What you must have:- Knowledge of HR processes and 3 to 4 years of experience in working in a fast paced startup environment
- High levels of discretion, integrity and confidentiality
- Proven ability to build strong partnerships and work collaboratively with managers, leaders and HR colleagues
- A deep knowledge of HR programs and practices, including applicable state and federal employment laws and regulations
- Great knowledge on Excel and other MS and G-suite Applications
- Openness to learning
- Ability to function in an unstructured environment with attention to detail and strong interpersonal skills
- Flexibility with changing requirements


Strong experience in C# programming.
• Good knowledge in designing classes and components using OOPs paradigm.
• Fair knowledge of GoF Design Patterns.
• Good experience in applications developed using both .NET Framework and .NET Core
• Proficiency using third-party tools like DevExpress/Infragistics.
• Solid understanding of Web application development using ASP.NET MVC framework and
ASP.NET Core
• Strong experience in developing RESTful APIs using both ASP.NET Web API and ASP.NET Core
Web API.
• Must have knowledge in developing ASP.NET Web Forms.

1. Working on front end development for the web apps.
2. Developing and designing the front end of the web portal

