- Provide enterprise grade support to our clients over email and phone
- Address core technical queries related to the product
- Troubleshoot bugs faced by our clients. This typically involves working with REST APIs, APIs, HTML/CSS and Javascript
- Perform cause analysis of customer issues via in-depth research and analysis using information from product logs and other databases
- Collaborate with Engineering and Data Analytics to help solve customer issues and provide reports
- Create and maintain internal documentation repositories
- Triage incoming requests and enhance workflows to deal with incoming ticket volume
- Ensure speedy resolution of issues while maintaining high customer satisfaction
- Be a part of an elite Technical Support team
- Build partnerships and work with some of the biggest enterprise accounts across different domains like e-commerce, travel, insurance, banks, telecom etc
- Core markets include US, Europe and SE Asia.
- 1-2 years of experience providing enterprise support to Indian and Global clients (B2B SaaS)
- Hands on experience with HTML/CSS,Javascript, REST APIs and APIs
- Knowledge of Zendesk and JIRA is a plus
- Excellent written and verbal communication skills
- Ability to explain complex concepts through clear and accurate writing
- People skills and having the gift of the gab to handle tricky situations
- Ability to complete large volumes of work quickly and independently with a high level of drive, initiative and self-motivation
- Flexibility of working in rotational shifts
Life at WebEngage:
- We take transparency very seriously. Along with a full view of team goals, get a top-level view across the board with our monthly & quarterly town hall meetings.
- A highly inclusive work culture that promotes a relaxed, creative and productive environment.
- Practice autonomy, open communication, growth opportunities,while maintaining a perfect work-life balance
- Go on company-sponsored offsites, once a year and blow off steam with your work buddies! (Post Pandemic)
- Learning is a way of life. Unlock your full potential backed with cutting-edge tools and mentorship (Macbook for Engagers & reimbursement for your WFH setup!)
- Get the best in class medical insurance (with Covid Care facilities), programs for taking care of your mental health, and a Contemporary Leave Policy (beyond sick leaves)
Similar jobs
Job Description:
We are seeking a talented UI/UX Designer to join our team. The successful candidate will be responsible for designing and delivering outstanding user experiences, and ensuring that our digital products are user-friendly, intuitive, and visually appealing. This position requires a high level of creativity, attention to detail, and a deep understanding of the latest design trends and best practices. The ideal candidate will have at least 3 years of experience in a similar role, and a strong portfolio demonstrating their design skills and experience.
Roles and Responsibilities:
• Collaborate with product managers, developers, and other stakeholders to understand business requirements, user needs, and design goals.
• Conduct user research, create user personas, and develop user journeys to inform the design process.
• Create wireframes, prototypes, and high-fidelity designs that effectively communicate design concepts and solutions.
• Design user interfaces that are intuitive, visually appealing, and meet accessibility standards.
• Create design guidelines and standards that can be applied consistently across multiple products.
• Work closely with development teams to ensure that designs are implemented accurately and to a high standard.
• Continuously iterate on designs based on user feedback, data analysis, and industry trends.
• Stay up-to-date with the latest design trends and technologies.
Requirements:
• Bachelor's degree in Graphic Design, User Experience, or a related field.
• At least 3 years of experience in a similar role, designing for web and mobile applications.
• Good portfolio demonstrating your design skills, process, and experience.
• Proficiency in design tools such as Sketch, Figma, Adobe Creative Suite, Axure, Balasmiq, or similar.
• Excellent communication skills and ability to work collaboratively in a team environment.
• Strong problem-solving skills, and ability to prioritize and manage multiple projects simultaneously.
• Understanding of design principles and best practices, including responsive design and accessibility standards.
• Familiarity with front-end development technologies such as HTML, CSS, and JavaScript is a plus.
We offer competitive salaries, a collaborative work environment, and opportunities for growth and development. If you are passionate about creating exceptional user experiences and meet the requirements above, we encourage you to apply!
Requirements:
- Selenium Page object and factory
- Basic Java & Object oriented principles
- Reporting frameworks (Extent or other)
- Browser and UI basics. HTML/JS/ Debugging using Browser tool
- TestNG
- Preferred: PostMan for API testing
- Preferred: BrowserStack or other device farm
- Preferred: Zalenium
- Preferred: Good understanding of Java8+.
Manual Tester Requirements:
- Prepare test plans
- Prepare test cases
- Identify test scenarios beyond the given requirements
- Document the test execution results
- Good understanding of Testing frameworks and methodologies.
💥 What will you do?
As a Backend Engineer, you will
- Create and maintain server-side code
- Designing database schemas to support business requirements
- Building reusable code and libraries for future use
- Troubleshoot and debug applications
- Write unit tests
- Stay up to date with current best practices
- Collaborate with front end engineers
- Optimization of the application for maximum speed and scalability
- Work with stakeholders including the Executive, Product, Data, and Design teams to assist with web-application-related technical issues and support their requirements.
🙋 What are we looking for?
While we do not have a strict list of requirements for candidates interested in this role, some indicators that you would fit this role and our engineering culture are
- 2+ years of relevant work experience as a Backend engineer using Python frameworks like Django, Flask, etc
- Experience with relational databases like MySQL, PostgreSQL
- Good understanding of OOP concepts
- Understanding of code versioning tools, such as Git
- Basic understanding of front-end technologies and platforms, such as JavaScript, HTML5, and CSS3.
- Experience writing unit tests for the application is a plus
- Experience with building REST APIs
- Superior analytical, conceptual, and problem-solving skills.
- Strong verbal and written communication skills in English.
- Discussing project aims with the client and development team.
- Designing and building web applications using Laravel.
- Troubleshooting issues in the implementation and debug builds.
- Working with front-end and back-end developers on projects.
- Testing functionality for users and the backend.
- Ensuring that integrations run smoothly.
- Scaling projects based on client feedback.
- Recording and reporting on work done in Laravel.
- Maintaining web-based applications.
- Presenting work in meetings with clients and management.
Laravel Developer Requirements:
- A degree in programming, computer science, or a related field.
- Experience working with PHP, performing unit testing, and managing APIs such as REST.
- A solid understanding of application design using Laravel.
- Knowledge of database design and querying using SQL.
- Proficiency in HTML and JavaScript.
- Practical experience using the MVC architecture.
- A portfolio of applications and programs to your name.
- Problem-solving skills and critical mindset.
- Great communication skills.
- The desire and ability to learn.
This is a remote-based role but preference will be given to candidates who are already based in Bangalore. Compensation will be a mix of cash and stock component commensurate to the experience and skill level of the candidate.
Founding team includes members with experience in consulting, venture capital and product at leading firms.
VB Script
VB.6
VB Advanced Excel
Bangalore/Chennai/Hyderabad
Experience creating PowerPoint slide decks and along with that experience in automating the PowerPoint slide creation using excel VBA Formats extracted data based on expected report output with batching capability and multiple data formatting requirements Consolidate and combine extracted data from multiple resources using automated tools excel, VBA macro, SQL database, and/or from different system/tools/Database in one single database using SQL queries to standardize data structure
Professional Attributes :
Gathers and analyse report requirements from stakeholders Identify the processing tool Excel / SQL and provide a robust solution which can be easily leveraged or extended to other domains Building complex VBA scripts to automate Excel spreadsheet processes
JOB DESCRIPTION
Senior fullstack Mobile Developer
Company Description
Building the future of meat and seafood supply chain.We are building smart supply chain to deliver the highest quality seafood and meat for the Indian consumer. Our innovations in process management and workforce orchestration along with strong industry credentials are enabling us to deliver the fastest harvest-to-fork in the industry.Our endeavor is to leverage experience across various parts of the value chain – farming, production, delivery to marquee brands – to deliver similar value to the Indian consumers.
Job Description
As a senior full stack developer, you will contribute to our end to end supply chain platform. You'll work with all key stakeholders to deliver scalable, maintainable code and deliver amazing user experiences. We are building a design and process centric culture where you'll play a key role in the implementation of the foundation of all our systems. Up for a challenge?
You are:
- A self starter with a sense of what it takes to be successful as a team
- Agile - welcome change, do as less as possible and embrace continuous delivery
- Conscious about how quality is carried through from the UI to all layers underneath
- Passionate about design as a foundation of great user experience
- Opinionated, but flexible to accommodate the big picture
Responsibilities
- Analyse requirements, provide estimates and deliver code in an agile setup
- Stay on top of all owned work and raise red flags as early as possible
- Define the architecture, best practices and coding standards for full stack development.
- Support continuous technical improvement by investigating alternatives and technologies and present them for architectural review
- Motivate team members, coach junior members and extend goodwill to other employees
Qualifications
- Prior startup experience, preferably with war stories to share
- 3-5 years of software industry experience
- Solid understanding of software design, development, testing, and problem-solving
- Expertise in coding efficient, high quality and modularized software
- Expertise in React Native and related ecosystem
- Expertise in at least one of native Android or iOS development
- Experience with GraphQL and other modern JS ecosystems
- Expertise in common design patterns and anti-patterns Javascript
- Experience with service-oriented architecture and microservices
- Expertise in relational and non-relational databases and expertise in at least one database system
- Experience with planning, execution and maintenance of test infrastructure for backend workflows
- Knowledge of AWS
- Knowledge of Unix shell and source control systems and tools such as git
- Strong technical leadership skills
- Strong communication skills
- Technical mentoring skills
Great to have
- Experience with CI/CD and setting up a monitoring infrastructure
- Experience with Flutter
- Interest in blockchain and computer vision related ML systems
- Experience working on high traffic systems
- Bachelor’s degree in Computer Science or a related discipline
About ShareNest:
ShareNest exists to enrich lives by democratising second home ownership and making it enjoyable and bringing it within reach for most people. Our innovative co-ownership model is the easiest, smartest and most responsible way for people to experience the joy of a second home. We provide all the benefits of true ownership without the hassles through our simplified legal structure, easy and equitable scheduling, and dedicated property management.
Founded by former Business Head of Nobroker, ShareNest has secured more than $1.2million in growth financing which will help build a base for the business and a dream team to take it towards new heights.
With the mission of solving the issues faced while investing in the second home space and now within reach with making unforgettable memories with your loved ones.
About this Opportunity :
- The ShareNest sales team provides best-in-class business to consumer sales experience in introducing the co-ownership model and bringing on new prospective buyers within specified markets.
- In this role, you will be responsible for sourcing new sales opportunities through inbound leads, pipeline follow-up and outbound outreach to drive revenue by acquiring new ShareNest owners. You- ll bring insight and energy to create lasting first impressions to prospects by providing them with a friendly and exceptional experience through a consultative sales approach while driving the value of the Pacaso model.
- The Sales Meastro is part of a market team that supports the top to middle funnel sales conversations and partnering with a field sales team to close prospective owners. The role requires a strong mindset, high-level work ethic, and a closer mentality.
- This is a unique opportunity to be a part of a seasoned team of successful leaders in the real estate and property tech space.
What You'll Do:
- Curate prospective buyers and move customers through the sales funnel and cycle
- Nurture potential prospects consistently through diligent follow-up
- Consistently meet/exceed sales targets set at a market, podded level
- Make over 80+ calls a day, 20+ presentations a week in a virtual environment
- Partner with Sales Manager (other name) counterpart to drive the prospect down funnel to close
- Prepare and provide accurate forecasts to management on a weekly basis
- Maintain and expand your database of prospects within your assigned market
- Run a sophisticated sales pipeline management for new outbounds and nurturing
- Understand and build a deep understanding of the assigned market
- Be mission driven, a cultural carrier and ability to work in a team environment
- Travel 10% of the time for team collaboration and market support
You- re great fit if you have:
- 3+ years of experience in new acquisitions sales
- Loyalty and to believe in the Mission and Vision of the Company.
- Proficient Communication skills and fluency in the English language.
- Track record of over-achieving sales targets
- Experience working with CRM systems
- You- re achievement driven, competitive, with high ethical values and professionalism
- Ability to prioritize and be organized with time management
- Ability to learn quickly and work effectively in a virtual environment.
- Strong written and verbal communicator with internal and external awareness.
- Willingness to work varied schedules based on market needs.
- BA or college degree preferred.
You- ll love working at ShareNest because of our ...
- Amazing purpose-driven team and culture.
- Being part of a growing professional team and contributor to make into a unicorn within 5 years.
- Competitive salary and stock options.
- Medical Insurance for the said team member.
- Paid maternity and paternity leave.
- Generous incentives for above average performance
- Company-sponsored meet-ups.
- Knowledge about Job Portals and Familiarity with Job Posting
- Understanding the organization's expectations in terms of the job description and specs.
- Reviewing and Shortlisting of Profiles from employment portals, networking sites, referencing networking, and job search
- Continuous efforts to ensure the talent pool data is updated timely
- Conduct Preliminary interviews, telephonic interviews, and candidate shortlisting
- For accessing passive prospective prospects, effectively utilizing one's own network, building a database, digital platforms, and referrals
- Examine the candidate's abilities, knowledge of various technologies, and essential responsibilities.
- Schedule in-person and telephonic rounds of interviews, complete technical testing, and stay in touch with prospects until they are recruited.
- Maintaining professional connections with all parties involved is essential (Ops. Managers, HR Managers, Team Members, candidates, etc.)
- Working with Hiring Managers on a regular basis to ensure that sourcing timelines are reached.
- Identify new strategies for sourcing candidates and creating new leads using the technique.
- Good understanding of keywords and how to use them when looking for resumes.
- Maintain communication with the candidates who have been given positions until they have accepted them, and so on.
- Keeping track of the recruitment database and reporting to the HOD on a frequent basis as needed. There will be a greater emphasis on employee retention and lower employee turnover.
- Finding individuals who are qualified for the job based on the job description provided.
Desired Skills:
- Pragmatic
- Self-Motivated
- Analytical Mindset
- Coordination between the team and supervisors is transparent.
- Capable of working under duress and multitasking
- Should be able to operate independently with little supervision.
- Educating yourself Agility and a can-do attitude
- Excellent communication skills, both written and vocal
- English is the preferred language for communication.
- Must be a leader and a motivator.
- Coordination abilities are essential.
Job Summary
- Ability to handle multiple responsibilities and prioritize in a dynamic environment.
- Should be able to manage the whole project solely or in a team.
- To develop and deploy new features, modules and write bug free code for the web-based applications.
- To optimize pre-written PHP Code and MySQL queries bringing efficiency to the overall project.
- Test, debug, clean the code and review the code written by other team members.Required Candidate profile:
- Must have good working knowledge of MVC Structure like Codeigniter and Laravel
- Must have good knowledge of technologies like AJAX, JavaScript, jQuery, HTML / CSS
- Must have good understanding of MySQL / MySQLi, Should be able to write MySQL queries, joins, optimization etc.
- Must be comfortable working with WAMP/LAMP Environment.
- Must have experience with GIT / GITHUB.
Optional skills:
- Clarity on OOPs Concepts.
- Create, implement and maintainence of Web Services using both REST and SOAP API.
Responsibilities and Duties
- Ability to handle multiple responsibilities and prioritize in a dynamic environment.
- Should be able to manage the whole project solely or in a team.
- To develop and deploy new features, modules and write bug free code for the web-based applications.
- To optimize pre-written PHP Code and MySQL queries bringing efficiency to the overall project.
- Test, debug, clean the code and review the code written by other team members
Required Experience, Skills and Qualifications
- Must have good working knowledge of MVC Structure like Codeigniter and Laravel
- Must have good knowledge of technologies like AJAX, JavaScript, jQuery, HTML / CSS
- Must have good understanding of MySQL / MySQLi, Should be able to write MySQL queries, joins, optimization etc.
- Must be comfortable working with WAMP/LAMP Environment.
- Must have experience with GIT / GITHUB.