- Provide enterprise grade support to our clients over email and phone
- Address core technical queries related to the product
- Troubleshoot bugs faced by our clients. This typically involves working with REST APIs, APIs, HTML/CSS and Javascript
- Perform cause analysis of customer issues via in-depth research and analysis using information from product logs and other databases
- Collaborate with Engineering and Data Analytics to help solve customer issues and provide reports
- Create and maintain internal documentation repositories
- Triage incoming requests and enhance workflows to deal with incoming ticket volume
- Ensure speedy resolution of issues while maintaining high customer satisfaction
- Be a part of an elite Technical Support team
- Build partnerships and work with some of the biggest enterprise accounts across different domains like e-commerce, travel, insurance, banks, telecom etc
- Core markets include US, Europe and SE Asia.
- 1-2 years of experience providing enterprise support to Indian and Global clients (B2B SaaS)
- Hands on experience with HTML/CSS,Javascript, REST APIs and APIs
- Knowledge of Zendesk and JIRA is a plus
- Excellent written and verbal communication skills
- Ability to explain complex concepts through clear and accurate writing
- People skills and having the gift of the gab to handle tricky situations
- Ability to complete large volumes of work quickly and independently with a high level of drive, initiative and self-motivation
- Flexibility of working in rotational shifts
Life at WebEngage:
- We take transparency very seriously. Along with a full view of team goals, get a top-level view across the board with our monthly & quarterly town hall meetings.
- A highly inclusive work culture that promotes a relaxed, creative and productive environment.
- Practice autonomy, open communication, growth opportunities,while maintaining a perfect work-life balance
- Go on company-sponsored offsites, once a year and blow off steam with your work buddies! (Post Pandemic)
- Learning is a way of life. Unlock your full potential backed with cutting-edge tools and mentorship (Macbook for Engagers & reimbursement for your WFH setup!)
- Get the best in class medical insurance (with Covid Care facilities), programs for taking care of your mental health, and a Contemporary Leave Policy (beyond sick leaves)

About webengage
About
Improve user engagement and retention with WebEngage marketing cloud. Orchestrate and implement cross-channel workflow with journey designer.Take free demo.
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· Conduct market research to identify potential clients and market trends in cloud computing.
· Analyze market data to determine client needs and preferences in cloud solutions.
· Generate leads through various channels such as cold calling, email campaigns, networking events, and social media platforms.
· Qualify leads to ensure alignment with our cloud solutions and services.
· Build and maintain strong relationships with existing and potential clients.
· Understand client requirements and propose customised cloud solutions to meet their needs.
· Prepare and present proposals, quotes, and presentations to clients.
· Collaborate with the technical team to develop comprehensive and competitive cloud solutions.
· Negotiate contract terms and pricing to ensure mutually beneficial agreements.
Close deals and achieve sales targets within specified timelines.
· Stay updated on industry trends, emerging technologies, and competitive landscape in cloud computing.
· Participate in training programs and workshops to enhance knowledge and skills.
Your responsibilities are as follows.
• Write well designed, testable, efficient code by using best software
development practices
• Create website layout/user interface by using standard HTML/CSS practices
• Integrate data from various back-end services and databases
• Gather and refine specifications and requirements based on technical needs
• Create and maintain software documentation
• Be responsible for maintaining, expanding, and scaling our site
• Stay plugged into emerging technologies/industry trends and apply them into
operations and activities
• Cooperate with web designers to match visual design intent
Required Qualifications
We are looking for individuals who are curious, excited about learning, and navigating
through the uncertainties and complexities that are associated with a growing
company. Some qualifications that we think would help you thrive in this role are:
• Minimum 4 Years of experience in web programming
• Top-notch programming skills and in-depth knowledge of modern HTML/CSS
• Familiarity with at least one of the following programming languages: ASP.NET
Core (C#), PHP
• A solid understanding of how web applications work including security, session
management, and best development practices
• Adequate knowledge of relational database systems, Object Oriented
Programming and web application development
• Hands-on experience with network diagnostics, network analytics tools
• Basic knowledge of Search Engine Optimization process
• Strong organizational skills to juggle multiple tasks within the constraints of
timelines and budgets with business acumen
• Ability to work and thrive in a fast-paced environment, learn rapidly and master
diverse web technologies and techniques.
• Bachelor/Masters of CS/IT Engineering, BCA/MCA, B Sc/M Sc in CS/IT
Preferred Qualifications
• Exceptional working knowledge of various website development techniques.
• Exceptional understanding of UI Prototyping tools.
• Great interpersonal skills.
• Exceptional oral and written communication skills.
• Strong organizational skills.
• Ability to manage and handle multiple tasks.
• Outstanding problem-solving skills.
• A keen eye on details.
• Exceptional time management abilities.


Responsibilities:
- Work with product managers to find solutions to critical problems, face internal customers, and create requirements.
- Triage and fix critical issues that arise in the field that affect our core product.
- Manage git repositories, pull requests, and review code.
- Communicate properly & promptly with all stakeholders.
- Build a proof-of-concept for new products from scratch.
- Optimize, clean up, and comment on the existing codebase.
Requirements:
- Must have 5-8 years of hands-on engineering experience.
- Must be an expert in JavaScript/Typescript with ES6+ features, Node.js, ReactJS, and Redux
- Must be an expert in HTML5 CSS3 SASS, and Webpack.
- You are proficient with RESTful API design and implementation using Node.js.0
- Proficiency in relational (MySQL, Cloud Spanner etc. ) and non-relational (MongoDB, Google Cloud Firestore etc. ) databases.
- Must be an expert in data structure and creating highly optimized algorithms.
- Should have a working knowledge of GCP services like App Engine, CloudSQL, Compute Engine etc.
- Should have a working understanding of microservices patterns, serverless design, and event-based architecture.
- Willingness to learn new programming languages, frameworks, and paradigms.
Requirements:
• New account acquisition and achievement of sales targets in the US/European market.
• Prospecting, contacting target C and D level executives, building close relationships, closing sales from remote.
• Develop deep, robust and qualified sales pipeline.
• Planning and overseeing new marketing initiatives.
• Developing quotes and proposals for clients.
• Contacting potential clients to establish rapport and arrange meetings.
Required Candidate profile:
• Good understanding of IT/Software services in Outsourced Managed IT services and cyber security. Good knowledge of selling services.
• Familiar with the trends and ability create sales opportunities.
• Proficient to work on Tenders and RFP’s.
• Bachelor’s degree in business, marketing, or related field.
• Excellent organizational skills.
• Strong communication skills and IT fluency. • Experience in sales, marketing, or related field
1. Detailed Knowledge of and experience in the programming of embedded systems
2. Detailed knowledge of MISRA rules and according rules from the static analysis tool
3. Knowledge about architecture and design patterns (layering, pipes, error treatment, structure patterns, ...) and object orientation
4. Detailed knowledge of UML
5. Detailed knowledge of test methods
6. Knowledge of functional safety (e.g. ISO 26262, IEC 61508)
7. Knowledge of the performance of reviews and review techniques
8. Detailed knowledge of the UML tool and IDE in use as well as ClearCase, ClearQuest and the used problem management tool
9. Knowledge of DOORS
Our client is the Health-tech initiative of India's largest business house. Started in 2015, it empowers healthcare providers and consumers in India. All healthcare monitoring services are made available through an app that will help connect doctors, hospitals, pharmacies, laboratories, and consumers, enabling preventive and predictive healthcare. It helps the care-givers to track the entire patient journey from the initial appointment and maintaining their records, generating lab test reports to providing virtual consultation and home-care solutions. It is expected that this futuristic guide will strengthen the doctor-patient relationship and enhance the in-clinic experience.
- Developing and executing exploratory and automated tests to ensure product quality
- Providing Researching, recommending and implementing tools as needed
- Analyzing defects and defining corrective actions
- Creating detailed, comprehensive, and well-structured test plans and test cases based on user stories
- Tracking quality assurance metrics like defect densities and open defect counts
- Automating and scheduling test case runs across multiple platforms and devices
- Doing Manual testing if required
What you need to have:
- BTech with min 65%
- Minimum 6 years of experience in Mobile app automation and Web automation
- Expert in Selenium with Java, Appium and API testing using Postman
- Experience in building test frameworks for automating the testing with focus on functionality, stress, scalability, and performance
- Strong knowledge of Java language
- Well versed with the use of Maven or any build automation tool, Bitbucket, Jenkins and good understanding of CI/ CD pipeline
- Familiarity working with relational databases such as MySQL or PostgreSQL
- Deep understanding of all common test automation frameworks – TestNG-POM, Keyword Driven, Data Driven, Cucumber - BDD etc.
- Strong knowledge of software QA methodologies, tools and processes
- Good reasoning and analytical skills
- Comfortable working in an Agile/ Scrum environment
- Basic knowledge of Unix/ Linux systems
- Experience automating JavaScript-based progressive app testing
- Hands-on experience in Jasmine framework
- Experience working in a security domain
- Familiarity with OWASP is a plus
- Experience with performance testing using JMeter
Springworks is building the tools and products to enable the era of Remote/Hybrid work and our products have been used by over 350,000+ remote/hybrid employees across 10,000+ organisations and 55+ countries in the last couple of years.
The product stack from Springworks includes:
- SpringVerify — B2B verification platform,
- EngageWith — an employee recognition and rewards platform that enriches company culture,
- Trivia — a suite of real time, fun and interactive games platform for remote team-building,
- SpringRole — verified professional-profile platform backed by blockchain, and
- SpringRecruit — a forever-free applicant tracking system.
Role Overview
First and foremost, we're looking for people who are excited about what we're doing—you don't need to know anything about the HRTech ecosystem, but should be excited to learn. We are seeking a committed and result-oriented individual to join our team.
As an Operations Intern you will be responsible for:
- Helping the operations team in the day to day work.
- Preparing and sorting documents for data entry.
- Compile, verify the accuracy, and sort information according to priorities.
- Entering data into database software and checking to ensure the accuracy of the data that has been inputted.
- Review data for deficiencies or errors.
- Resolving discrepancies in the information and obtaining further information for incomplete documents.
- Generate reports, store completed work in designated locations and perform backup operations.
- Take follow-up calls for verification and maintaining of MIS.
Requirements
- Attention to detail.
- Organizing abilities.
- Good communication skills.
- Good understanding of Google docs, sheets and MS Office is a must.
- Able to handle multiple tasks.
- Ability to work to time constraints.
Note: Please note this is a full time internship opportunity and a person should be available for a minimum of 6 months duration for internship.
Benefits
What’s in it for you?
We are a 100% remote company so work from anywhere in India. The intern will gain exciting real-world software engineering experience at a thriving company. We also emphasize heavily on learning - employees have access to one of the world's leading e-learning providers (Pluralsight) & an option to avail additional online learning courses if required & relevant to their role.
- Paid Internship (Monthly stipend upto INR: 21,000)
- Permanent remote/work from anywhere
- Rewards and recognitions(Surprise gift/Voucher for Intern of the month)
- Monthly reimbursement for Internet expenses - Upto INR 1500
- Opportunity to attend networking events, Shadowing and training experiences with knowledgeable professionals
- Vaccination- You can get a vaccination for yourself and can nominate 5 people of your choice to get vaccinated
- Food- Rs. 500 added to your payroll - no bills to upload
See what our past interns have to say about their experience -https://www.youtube.com/watch?v=1G3a-fkMAtU"> Interns @Springworks
- Responsibilities include conducting thorough research on industry-related topics, generating ideas for new content types and proofreading articles before publication.
- Ultimately, the goal is to deliver quality writing pieces that appeal to our audiences, attract customers and boost brand awareness.
KEY TASKS/RESPONSIBILITIES :
- Research industry-related topics (combining online sources, interviews and studies)
- Write clear marketing copy to promote our products/services
- Prepare well-structured drafts using Content Management Systems
- Proofread and edit blog posts before publication
- Submit work to CEO for input and approval
- Coordinate with marketing and design teams to illustrate articles
- Conduct simple keyword research and use SEO guidelines to increase web traffic
- Promote content on social media
- Identify customers- needs and gaps in our content and recommend new topics
- Ensure all-around consistency (style, fonts, images and tone)
- Update website content as needed
SKILLS REQUIRED:
- Proven work experience as a Copywriter / Content Writer or similar role
- Portfolio of published articles
- Experience doing research using multiple sources
- Familiarity with web publications
- Excellent writing and editing skills in English
- Hands-on experience with Content Management Systems (e.g. WordPress)
- Ability to meet deadlines

- React Js
- React - Redux
- redux - Thunk middleware
- Tailwind CSS / Saas
- HTML & CSS

Technical Skill :
HTML, CSS, AngularJS, ReactJSWhat will you do:
• Responsible for UI development of one of the modules of the product
• Collaborate with Designers to iterate on the design and implementation of our
product
• Ensure the technical feasibility of UI/UX designs
• Develop reusable UI widgets that can be reused across the solution
• Champion Usability & Frontend best practice
What are we looking for:
• A minimum of 3+ years experience in Web development
• A strong Javascript background - Object Oriented JavaScript
• Hands-on experience on ReactJs and/or AngularJS of 2 years at least
• Knowledge of cross-browser compatibility issues and client-side performance
considerations.
• Strong academic background and problem solving skills
• Take ownership of features/modules and manage it completely
• Ability to communicate and defend your ideas clearly
• A desire to build products that users love
Good to have:
• Familiarity with Scrum/Agile methodology
• Experience in React Native

