- Provide enterprise grade support to our clients over email and phone
- Address core technical queries related to the product
- Troubleshoot bugs faced by our clients. This typically involves working with REST APIs, APIs, HTML/CSS and Javascript
- Perform cause analysis of customer issues via in-depth research and analysis using information from product logs and other databases
- Collaborate with Engineering and Data Analytics to help solve customer issues and provide reports
- Create and maintain internal documentation repositories
- Triage incoming requests and enhance workflows to deal with incoming ticket volume
- Ensure speedy resolution of issues while maintaining high customer satisfaction
- Be a part of an elite Technical Support team
- Build partnerships and work with some of the biggest enterprise accounts across different domains like e-commerce, travel, insurance, banks, telecom etc
- Core markets include US, Europe and SE Asia.
- 1-2 years of experience providing enterprise support to Indian and Global clients (B2B SaaS)
- Hands on experience with HTML/CSS,Javascript, REST APIs and APIs
- Knowledge of Zendesk and JIRA is a plus
- Excellent written and verbal communication skills
- Ability to explain complex concepts through clear and accurate writing
- People skills and having the gift of the gab to handle tricky situations
- Ability to complete large volumes of work quickly and independently with a high level of drive, initiative and self-motivation
- Flexibility of working in rotational shifts
Life at WebEngage:
- We take transparency very seriously. Along with a full view of team goals, get a top-level view across the board with our monthly & quarterly town hall meetings.
- A highly inclusive work culture that promotes a relaxed, creative and productive environment.
- Practice autonomy, open communication, growth opportunities,while maintaining a perfect work-life balance
- Go on company-sponsored offsites, once a year and blow off steam with your work buddies! (Post Pandemic)
- Learning is a way of life. Unlock your full potential backed with cutting-edge tools and mentorship (Macbook for Engagers & reimbursement for your WFH setup!)
- Get the best in class medical insurance (with Covid Care facilities), programs for taking care of your mental health, and a Contemporary Leave Policy (beyond sick leaves)

About webengage
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Improve user engagement and retention with WebEngage marketing cloud. Orchestrate and implement cross-channel workflow with journey designer.Take free demo.
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Job Role :Heading the full stack training department
Skills :HTML, Java Script, Python, React.js, SQL Node.js.
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Dotnet Developer:
Experience - 8 - 10 yrs
Immediate joiners
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Required Skills:
l Web application engineering using ASP .Net MVC, entity framework, WCF, . NET Core
l Should have worked on API creation and should be a hands-on full stack developer using JQUERY, etc
l MS SQL knowledge is mandatory
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Technical Skills Desired:
- Must have experience in either of JavaScript frameworks: Angular (Preferred) / ReactJS/Node.
- Must have experience in either of backend software development in NODE Js or [J2EE, Spring Boot, Spring core, JPA]
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Technical Skills Good to Have:
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We are looking for ambitious and dynamic professionals, who have skills in driving presales activities, client servicing and client relationship building.
Industry Type: IT Software
Experience: 1-3 yrs.
Profile: IT Presales & Marketing
Job Type: Full Time
Location: Indore (MP)
Responsibilities
We are looking for smart working, high output individuals who want to grow fast and work with PROCESS MASTER in Presales and Marketing field. The role will require performing on all key pre- sales activities including:
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Mandatory Requirements
Qualifications:
- Any graduate/Post Graduate may apply with consistently good academic record =>60% throughout
- B Tech with MBA background candidates will be given slight preference
Skills and Knowledge:
- Excellent presentation skills with ability to lead & manage discussion
- Strong people-networking and influencing skills
- Advanced skills in MS-Excel, PowerPoint, MS Word
- Self-learner with abreast on the latest in technology, competition and the industry landscape
- Excellent organizational skills to help keep track of all sales leads.
- Ability to analyze, learn, anticipate, identify and resolve problems and make logical decisions
Competencies:
- Excellent Communication (Verbal and written Concise & detailed)
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- Good interpersonal and Analytical skills
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Founded by two MDI alumnus, it is a student centric and personalised learning platform that delivers enjoyable learning content as per the state boards. This ed-tech provides a solution which is easy to use, lets students enjoy learning, makes life easy for a teacher and delivers learning in the language that students are most comfortable. The organisation has worked in 14 states across India and awarded Google India under "Impacting Change through Digital".
What you will do:
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- Creating content/ editing, designing, posting, outreach to platforms, Govt, CSR, NGOs and then marketing. sharing and spreading
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What you need to have:- Excellent understanding of digital marketing concepts and best practices within the Edtech industry
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Nice to Have
- Degree in marketing, business administration, or similar.
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Perks and Benefits
- Unparallel incentives!
- Growth (Guess what? You need not wait for a year to grow. Perform Well, Grow
- Soon!)

Job Description
We are looking for a Back-End Web Developer responsible for managing the interchange of data between the server and the users. Your primary focus will be development of all server-side logic, definition and maintenance of the central database, and ensuring high performance and responsiveness to requests from the front-end. You will also be responsible for integrating the front-end elements built by your coworkers into the application. A basic understanding of front-end technologies is therefore necessary as well.
Responsibilities
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Skills And Qualifications
- Basic understanding of front-end technologies and platforms, such as JavaScript, HTML5, Nodejs and CSS3
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- Good Understanding of Mysql database.
- Management of hosting environment, including database administration and scaling an application to support load changes
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- Setup and administration of backups
- Outputting data in different formats









