English Bengali Customer Support

SEO & Outreach Specialist

EXPERIENCE : 3 - 5 Years

As we scale our inbound engine, we’re looking for an SEO & Outreach Specialist who can turn great content into discoverable, high-performing assets that drive measurable impact across organic channels.

Role Summary:

We are looking for a technical + content-savvy SEO expert to lead our organic growth initiatives. This role is critical for driving qualified traffic to our website through on-page optimization, outreach, and distribution.

Roles & Responsibilities:

●      Optimize blog content for targeted keywords, internal linking, and schema.

●      Manage Quora, Reddit, and Web 2.0 content distribution to drive referral traffic.

●      Build backlinks through ethical outreach, guest posting, and partnerships.

●      Conduct keyword research to support content planning and campaign SEO.

●      Track and report on rankings, backlinks, domain authority, and traffic impact.

●      Collaborate with content and design teams to implement best SEO practices.

Must have skills:

●      3-5 years of experience in SEO for B2B websites.

●      Must have: Pragmatic SEO & programmatic SEO experience.

●      Hands-on experience with Ahrefs, SEMrush, Google Search Console, etc.

●      Familiarity with link-building strategies, outreach, and community engagement.

●      Good writing/editing sense to tweak content for optimization.

●      Self-starter with a proactive mindset and the ability to work in a fast-paced, high-growth environment.

Good to have skills:

●      Experience in IT services or SaaS domain.

●      Experience with Quora/Reddit or guest post partnerships.

Requirements

• 7+ years of experience with Python
• Strong expertise in Python frameworks (Django, Flask, or FastAPI)
• Experience with GCP, Terraform, and Kubernetes
• Deep understanding of REST API development and GraphQL
• Strong knowledge of SQL and NoSQL databases
• Experience with microservices architecture
• Proficiency with CI/CD tools (Jenkins, CircleCI, GitLab)
• Experience with container orchestration using Kubernetes
• Understanding of cloud architecture and serverless computing
• Experience with monitoring and logging solutions
• Strong background in writing unit and integration tests
• Familiarity with AI/ML concepts and integration points

Responsibilities

• Design and develop scalable backend services for our AI platform
• Architect and implement complex systems with high reliability
• Build and maintain APIs for internal and external consumption
• Work closely with AI engineers to integrate ML functionality
• Optimize application performance and resource utilization
• Make architectural decisions that balance immediate needs with long-term scalability
• Mentor junior engineers and promote best practices
• Contribute to the evolution of our technical standards and processes

REQUIREMENTS: • Candidate must possess excellent Customer Service and Customer Support Skills. • Must have excellent Communication skills, both written and verbal. • Strong Analytical skills to understand customer feedback and provide solutions. • Must have a strong commitment to Customer Satisfaction. • Should have knowledge about basic AI tools. • Bachelor’s degree in business administration, Marketing, Communications, or any related field is required. • Prior customer service experience is a plus. • Proficiency in Microsoft Office and CRM software preferred. Page 2 of 2 KEY RESPONSIBILITIES: ● Respond to customer queries and customers’ concerns. ● Provide support for data collection to enable Recovery of the account for end user. ● Maintain a deep understanding of client process and policies. ● Reproduce customer issues and escalate product bugs. ● Provide excellent customer service to our customers. ● You should be responsible for exhibiting capacity for critical thinking and analysis. ● Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment.  

Greetings from Lead Rat,

Website: https://leadrat.com/

Lead Rat (SaaS) is a Parental Product of GharOffice company that we are working on a CRM tool, it is a revolution in the real estate business, where real estate meets intelligence and helps you grow your business. Lead Rat helps you manage your leads and property listings along with the option of creating tasks and tracking them. It also provides features such as Lead Generation, Integration with various sources such as Magic Bricks, 99Acres, and Housing.com, and the option of matching leads and properties.

We are Hiring a Business Development Manager please find the details below.

Location: Pune  

Job Type: Work from Office & Full-time

Experience: 2year -5years

Job Requirements:

• Responsible for making outbound calls and regular follow-up on leads assigned.
•  Build a strong relationship/Trust with customers by Understanding the customer.
•  Process the Revenue generation by following Cold calling and follow-ups frequently.
•  Strong to give Demos/Presentations to the clients online and convert them to potential clients.
•  Strong enough to give revenue to the company and able to deliver results on time.
•  Motivated enough to do marketing Research on different CRM applications/software as per the client’s requirements.
•  Requirements, Explain the product or service to potential customers and suggest the right products to the customers.
•  Handling customer queries and resolving the issues related to them.
•  He/she should have great communication and convincing skills and be able to reach targets.
•  He/She should be okay to give the physical demos if necessary or if requested by the client in rare cases.

Requirements and Skills:

• Experience in using CRM.
• B2B experience is a plus
• Target driven
• Ability to work collaboratively in a team environment.
• Excellent problem-solving and communication skills.

• Self-motivated and able to work remotely and independently
• Good communication skills and ability to connect with international teams.
• Conceptualize and formulate apps that are suitable for use on all types of iOS devices.
• Safeguard user’s data via encryption and best app development practices.
• Unit testing, proofreading code
• Collaborating with UI/UX team to ensure app is presentable and fits the ecosystem.

• Can work remotely and should have a Mac
• Degree in Software Development, Computer Science, or similar.
• Proficiency in Swift and latest iOS frameworks
• Ability to use the Xcode, Instruments, Test Flight with ease.
• Knowledge of Data Structures and Algorithms.

• Basic understanding of webservices and APIs
• At least one application on the Apple App store.

SwiftUI, Swift, Code data, API integration, teamwork, verbal communication, encryption

Key Qualifications:

5 + years of experience in Software development in multithreaded Java/Python applications

3+ years of UI/UX stack experience (Angular JS/PHP/Javascript)

Extensive experience in coding and debugging Java applications and deployment

Should have experience/exposure to Apache Tomcat, JBOSS, SOAP, REST, Maven, Spring framework, hibernate, Kafka, Zookeeper, DHCP, DNS, SNMP

Extensive experience with MySQL and various NoSQL Databases like MongoDB, Elasticsearch

Modelling languages like Netconf, Restconf, Yang,Tosca, Yaml, XML

Skilled in data center, networking, Linux and cloud technologies especially IaaS

Understanding of the ETSI NFV architecture stack

2+ experience with SDN technologies

2+ experience with OpenStack, Kubernetes or other container orchestration platform

Agile programming methodologies

DevOps - CI/ CD experience with Git, Gerritt, Jenkins

Experience contributing to and working with open source communities like ONAP, ONF

Responsibilities:

• Respond to customer queries and customers concern
• Provide support for data collection to enable Recovery of the account for end user.
• Maintain a deep understanding of client process and policies
• Reproduce customer issues and escalate product bugs
• Provide excellent customer service to our customers
• You should be responsible to exhibit capacity for critical thinking and analysis.
• Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment

Requirements:

• Graduate (Any Discipline)
• Previous experience in a customer service role chat/email/voice
• Effective probing skills and analyzing / understanding skills
• Analytical skills with customer centric approach
• Excellent proficiency with written English and with neutral English accent
• Excellent English - Verbal & Written (Highly Professional English)
• Excellent Excel Capabilities as we need to submit monthly SLA reports to clients. (Should be an expert)