ABOUT THE JOB:
Job Title: Customer Success Executive
Location: Bangalore, Chennai
Job Type: Full-time
Company: Gigadesk Technologies Pvt. Ltd. [Greatify.ai]
Eligibility: 1–5 Years experience in handling ERP solutions in a Customer Success or client-facing role, preferably within EdTech or educational institutions.
COMPANY DESCRIPTION:
At Greatify.ai, we are transforming educational institutions with cutting-edge AI-powered solutions. Our platform acts as a smart operating system for colleges, schools, and universities—enhancing learning, streamlining operations, and maximizing efficiency. With 100+ institutions served, 100,000+ students impacted globally, and 1,000+ educators empowered, we are redefining the future of education.
WEBSITE: https://www.greatify.ai/
JOB DESCRIPTION:
As a Customer Success Executive, you'll be the strategic partner to our clients, ensuring seamless onboarding, fostering long-term engagement, and driving measurable impact through our EdTech products/services. The role involves conducting tailored training sessions, analyzing user adoption metrics, and proactively resolving challenges to enhance both learning effectiveness and operational performance. Through close collaboration with product, support, and sales teams, the Customer Success Executive serves as the voice of the customer, helping shape future innovations that improve scalability, accessibility, and the overall learning experience.
KEY RESPONSIBILITIES:
● Guide new clients through the initial setup and product adoption process.
● Support clients specifically in onboarding and adoption of ERP modules within our platform.
● Ensure a smooth transition from the sales team to customer success.
● Conduct onboarding sessions or training workshops.
● Serve as the primary point of contact for assigned customers.
● Build strong relationships to foster loyalty and long-term engagement.
● Educate customers on features, best practices, and new updates.
● Act as a bridge between product development and the customer.
● Monitor customer usage metrics to identify risks or opportunities.
● Proactively reach out if usage drops or engagement declines.
● Troubleshoot issues or escalate them to technical support.
● Gather feedback and insights from customers and relay them to internal teams.
● Influence product roadmap and service improvements.
● Advocate for the customer internally.
KEY SKILLS:
● Excellent communication & interpersonal skills
● Strong problem-solving and critical thinking
● Empathy and customer-centric mindset
● Project management and organizational abilities
● Preferred Language: English, Kannada & Hindi
● Familiarity with CRM tools
● Candidates with prior experience managing ERP workflows (student information systems, LMS, or institutional CRMs) will be prioritized.
● Basic data analysis and reporting skills.
Join us at Greatify.ai and make a lasting impact on the Edtech Industry.
Shubham Vishwakarma
Full Stack Developer - Averlon
About Greatify
About
Company social profiles
Similar jobs
Responsibilities:
- Design, implement, and maintain scalable and reliable database solutions on the AWS platform.
- Architect, deploy, and optimize DynamoDB databases for performance, scalability, and cost-efficiency.
- Configure and manage AWS OpenSearch (formerly Amazon Elasticsearch Service) clusters for real-time search and analytics capabilities.
- Design and implement data processing and analytics solutions using AWS EMR (Elastic MapReduce) for large-scale data processing tasks.
- Collaborate with cross-functional teams to gather requirements, design database solutions, and implement best practices.
- Perform performance tuning, monitoring, and troubleshooting of database systems to ensure high availability and performance.
- Develop and maintain documentation, including architecture diagrams, configurations, and operational procedures.
- Stay current with the latest AWS services, database technologies, and industry trends to provide recommendations for continuous improvement.
- Participate in the evaluation and selection of new technologies, tools, and frameworks to enhance database capabilities.
- Provide guidance and mentorship to junior team members, fostering knowledge sharing and skill development.
Requirements:
- Bachelor’s degree in computer science, Information Technology, or related field.
- Proven experience as an AWS Architect or similar role, with a focus on database technologies.
- Hands-on experience designing, implementing, and optimizing DynamoDB databases in production environments.
- In-depth knowledge of AWS OpenSearch (Elasticsearch) and experience configuring and managing clusters for search and analytics use cases.
- Proficiency in working with AWS EMR (Elastic MapReduce) for big data processing and analytics.
- Strong understanding of database concepts, data modelling, indexing, and query optimization.
- Experience with AWS services such as S3, EC2, RDS, Redshift, Lambda, and CloudFormation.
- Excellent problem-solving skills and the ability to troubleshoot complex database issues.
- Solid understanding of cloud security best practices and experience implementing security controls in AWS environments.
- Strong communication and collaboration skills with the ability to work effectively in a team environment.
- AWS certifications such as AWS Certified Solutions Architect, AWS Certified Database - Specialty, or equivalent certifications are a plus.
Primary Responsibilities:
- Y-Axis receives over 45,000 enquiries each month. You will be responsible for counseling these enquiries and selling our services, over the phone, email & in person.
- Advice on the overseas options available, so as to enable the candidates & their family make an educated choice & the right decision.
- Give clear and accurate information based on the current immigration & visa laws & policies.
- Provide a fair and neutral evaluation of a candidate’s profile.
- Provide a personal global career strategy customized to their needs.
- Achieve excellent customer service by proactively responding to client queries and advising
- customers on their overseas immigration and visa needs.
- Meet the assigned targets
PHP
Laravelinterchange of data between the server and the users. Your primary focus will be the
development of all server-side logic, definition and maintenance of the central database, and
ensuring high performance and responsiveness to requests from the front-end. You will also be
responsible for integrating the front-end elements built by your co-workers into the application.
Therefore, a basic understanding of front-end technologies is necessary as well.
Responsibilities :
- Integration of user-facing elements developed by front-end developers
- Build efficient, testable, and reusable PHP modules
- Solve complex performance problems and architectural challenges
- Integration of data storage solutions
Skills And Qualifications :
- Strong knowledge of PHP web frameworks especially Laravel
- Understanding the fully synchronous behavior of PHP
- Understanding of MVC design patterns
- Understanding of front-end technologies, such as JavaScript, HTML5, and CSS3
- Knowledge of object oriented PHP programming
- Understanding accessibility and security compliance
- Strong knowledge of the common PHP or web server exploits and their solutions
- Understanding fundamental design principles behind a scalable application
- User authentication and authorization between multiple systems, servers, and environments
- Integration of multiple data sources and databases into one system
- Familiarity with limitations of PHP as a platform and its workarounds
- Creating database schemas that represent and support business processes
- Familiarity with SQL/NoSQL databases and their declarative query languages
- Proficient understanding of code versioning tools, such as Git
Experience :
- 3-7 yrs of work experience
- IT service background is plus
Javascript
HTML/CSS
Angular (2+)
React.js
jQuerySenior UI Developer
Role Objectives
- Participate in complex design and software development tasks within schedule, task, and quality guidelines set in conjunction with the Senior Platform Specialists and Platform Architect
- Hands-on development and implementation of solutions including configuration of platform components and custom development
- Tasks associated with testing and documentation of solution implemented
Also
-
Must be capable of coding and unit testing their code
-
Team player with good interpersonal skills
- Should have strong analytical skills
- Good communication skills
- Handlinh several priorities and delivering results in time in a high-pressure, dynamic environment.
.NET
C#About OJ Commerce:
OJ Commerce is a fast-growing, profitable online retailer based in Florida, USA with a full-fledged India office based in Chennai driven by a sophisticated, data-driven system to run the operations with virtually no human intervention. We strive to be the best-in-class ecommerce company delivering exceptional value to customers by leveraging technology, innovation and brand-partnerships to provide a seamless & enjoyable shopping of high-quality products at the best prices to our customers.
Responsibilities:
Work with business-stakeholders to understand requirements, prototype, build and deploy it.
CRUD the backend code you own keeping maintenance, performance and security in mind.
Keep up breast of latest technologies and its ecosystem and adopt ones that aid safe product delivery at speed.
Automate the boring and mundane stuff for you prefer to be productive than being busy.
We are flat. Be responsible for professional growth of self and the team.
- Tune application for performance.
- Take initiatives and manage change to work towards business goals at speed without compromising safety.
- Coach full-stack developers on backend skills.
- Provides problem resolution support, specific to application issues, identifies and resolves problems in application software, determines symptoms and ensures accurate problem definition
Develop functional, architectural and other documentation as required for productive functioning of teams.
- Be the brand ambassador for OJ Commerce by speaking at meetups, conferences, etc.
- We are fluid. Be ready for changing dynamics in responsibilities from time to time. Exciting isn't?
- Take the lead in digital transformation of legacy applications.
What you need to shine?
- You have the prior experience in modernising legacy applications.
- You are a passionate hands-on developer with deep experience in building enterprise grade software in Microsoft ASP.NET Core, ASP.NET MVC, Web API, SOA, Micro-Services and RESTful Services with knowledge of SQL Server database.
- You have the ability to see and work on the big picture (Application Architecture) and devilish details (Complex Code).
- Strong experience in developing web applications using C#, VB.Net, .NET, LINQ, Net Framework 4.0, MVC 3/4/5, ASP.NET Web API, .Net Core etc.
- You are Cloud savvy, preferably Google Cloud.
- You have rich experience in Object-Oriented Programming (OOP) with good knowledge of practical design-patterns and its applications.
Hands-on experience in building SOA or Micro-services preferably on .NET Core.
Proven Architectural skills with high standards in Code quality
Knowledge of ReactJS/Typescript would be added advantage.
Practical experience in Agile development methodologies of using CI/CD.
Extreme Programming (TDD) experience is sought after by us.
What we Offer
- Greenfield opportunity to transform legacy backend applications to latest technology stack.
- Fast-paced start-up environment: This is not for the faint hearted; you need grit and passion as much as you need the core skills.
- Work in an interdisciplinary team where learning from one another and developing solutions cross-functionally is a key part of our culture.
- Golden opportunity to make history by making big business impact.
- Competitive salary to take good care of self and family.
- Insurance Benefits: Medical and Accident cover.
- Flexible Working Hours
Kubernetes
DockerOne of our US based client is looking for a Devops professional who can handle Technical as well as Trainings for them in US.
If you are hired, you will be sent to US for the working from there. Training & Technical work ratio will be 70% & 30% respectively.
Company Will sponsor for US Visa.
If you are an Experienced Devops professional and also given professional trainings then feel free to connect with us for more.
Implement integrations requested by customers
Deploy updates and fixes
Provide Level 2 technical support
Build tools to reduce occurrences of errors and improve customer experience
Develop software to integrate with internal back-end systems
Perform root cause analysis for production errors
Investigate and resolve technical issues
Develop scripts to automate visualization
Design procedures for system troubleshooting and maintenance
Multiple Clouds [AWS/Azure/GCP] hands on experience
Good Experience on Docker implementation at scale.
Kubernets implementation and orchestration.
Go Programming (Golang)KubernetesJob Title: Go Developer (Remote)
Job Description: Backend Engineer (GO Developer)
Remote Working | Engineering Team | Full-time
Are you passionate enough to be a crucial part of a highly analytical and scalable user engagement platform?
Are you ready learn new technologies and willing to step out of your comfort zone to explore and learn new skills?
If so, this is an opportunity for you to join a high-functioning team and make your mark on our organization!
The Impact you will create in the Job:
Build campaign generation services which can send app notifications at a speed of 10 million a minute.
Dashboards to show Real time key performance indicators to clients.
Develop complex user segmentation engines which creates segments on Terabytes of data within few seconds.
Leverage the power of Kubernetes to maintain clusters running inside VPC's across the world.
Building highly available & horizontally scalable platform services for ever growing data.
Use cloud-based services like AWS Lambda for blazing fast throughput & auto scalability.
You will build backend services and APIs to create scalable engineering systems.
As an individual contributor, you will tackle some of our broadest technical challenges that requires deep technical knowledge, hands-on software development and seamless collaboration with all functions.
You will envision and develop features that are highly reliable and fault tolerant to deliver a superior customer experience.
Collaborating various highly-functional teams in the company to meet deliverables throughout the software development lifecycle.
Identify and improvise areas of improvement through data insights and research.
What we look for?
3-6 years experience in developing high scale internet applications/API based services.
Worked with GoLang as a primary language
Experience with High scale real time architectures
Experience with queueing systems like RabbitMQ, Kafka etc
Experience with Elasticsearch would be a plus
Having hands on experience with Kubernetes would be a plus.
Understanding of SMTP protocol would be a plus
Experience with MTA will be an added advantage.
Very strong analytic and problem-solving skills.
Enjoys working at solving challenges that come with developing real time high scale applications.
JavascriptReact.jsHTML/CSS
Redux/Flux• 2+ years experience in developing user interfaces with HTML, CSS, and JavaScript
• Proficient in React, Node, HTML5, CSS3 (Flex/Grid), SASS.
• Develop responsive user interface components and implementing them following well known
React workflows such as Context/Flux/Redux.
• Sound understanding of Redux-Saga, React router, Styled components, ES6, Jest.
• Familiarity with newer specifications of EcmaScript.
• Experience with common front end development tools such as Webpack, Gulp, Browserify, etc.
• Translating designs and wireframes into high-quality code Optimising components for maximum
performance across a vast array of web-capable devices and browsers.
1. Good Knowledge in Hardware Development (Various Sensors, PCB Designing, Various Micro-controller boards)
2. Firmware designing (writing code on various micro-controller platforms using various hardware communication protocols (USART, SPI, I2C, CAN, etc). Great command in Embedded C Programming and Python.
3. Should have worked with various wired and wireless devices for communication ( Like GSM, GPS, GPRS, Wifi, BLE, Xbee, etc)
4. Should have practical experience in basic networking with devices.
5. Should have worked on various Hardware platforms like Arduino, Raspberry Pi, Web Frameworks, etc.
6. Should have worked with various methods of communicating sensors data on various clouds using API's using multiple protocols like HTTP, TCP-IP and MQTT, etc.
Experience Required : Minimum 4 Years
Expected Salary : 4 - 5.5 CTC
Java
Amazon Web Services (AWS)
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon