Customer Success Executive

Manager, Strategic Patient Programs & Business Development

Experience- 5 to 10 Years

Location- Delhi/NCR

About the Role

We are seeking a highly motivated and results-driven Manager to lead strategic initiatives across our patient services and business development divisions. The ideal candidate will have a strong background in the pharmaceutical domain, with expertise in designing and executing patient-centric programs, leveraging data to drive business growth, and leading cross-functional teams. This role requires a blend of strategic thinking, pharma project management, and a fundamental understanding of digital health solutions.

Key Responsibilities

·       Develop and lead strategic initiatives for patient support programs across various therapeutic areas, with a focus on delivering innovative, patient-centric solutions.

·       Design and execute data-driven healthcare strategies to enhance patient engagement, adherence, and access, using analytics to measure program impact and inform continuous refinements.

·       Manage and optimize vendor partnerships and project execution to improve operational efficiency and achieve key business objectives.

·       Orchestrate cross-functional collaborations with Medical, Market Access, Advocacy, and Commercial teams to ensure seamless integration of patient support initiatives.

·       Contribute to business development by identifying new opportunities and scaling operations.

·       Lead digital transformation projects, overseeing the development and implementation of technology-based solutions for patient onboarding, adherence tracking, and HCP engagement.

·       Ensure regulatory and quality compliance for all patient programs and business operations, staying up-to-date on industry best practices.

·       Spearhead team management and development, fostering a high-performance culture and enhancing service delivery.

Qualifications

·       A Bachelor's degree in a relevant field such as Engineering, Life Sciences, or Biotechnology is required.

·       A minimum of 5-10 years of progressive experience in the pharmaceutical, digital health, or diagnostics industry.

·       Proven expertise in project management and team leadership.

·       Strong understanding of the pharmaceutical landscape, including market access, pharmacovigilance, and regulatory compliance.

·       Demonstrated experience in business development and scaling operations.

·       Basic understanding of software development and experience working on digital health or mobile platform projects.

·       Exceptional communication, stakeholder engagement, and analytical skills.

Responsibilities : 

• Provide Voice and Remote terminal support for Level 1/2 backup and restore Issues and submit stars tickets
•  Configuration, Troubleshooting and assisting setup of backup Environment.
• Follow the Alert Management Strategy for category Level 1/2 on various system/server alerts received every day
• First and second level troubleshooting of the backup and restore issues
• Update & Maintain Pertinent technical and Operational Documentation
• Open support cases and work with vendors such as Oracle / IBM and Symantec/Iron Mountain to provide necessary logs/information on issues raised by
• Coordinate fix of H/W issues with vendors on backup servers following Hardware management processes and procedures
• Working with tape library teams on tape management
• Installation and configuration of backup software on servers and clients.
• Checking the failed backups for the day and rerunning them to meet SLA
• Setting up or Assisting in LAB/Dev machine needs for test purpose etc
• Requesting tapes from offsite location to facilitate restore
• Housekeeping of User or System Environment (Ex: work on heavy hitters and try to validate the exclude list etc)
• Work on RPO ( Recovery Point Objective ) and failure reports
• Backup policies and storage media management
• Daily operational checklists
• Notifications to a Group of Users or IT Admins mailing list
• Work on Change management windows
• Generate multiple reports and metrics as required for operations and planning
• Strive for improvement in operational and business value.

ReactJs Developer

Key aspects of this role:

• Meeting with the development team to discuss user interface ideas and applications.

• Reviewing application requirements and interface designs.

• Identifying web-based user interactions.

• Developing and implementing highly-responsive user interface components using React concepts.

• Writing application interface codes using JavaScript following React.js workflows.

• Troubleshooting interface software and debugging application codes.

• Developing and implementing front-end architecture to support user interface concepts.

• Monitoring and improving front-end performance.

• Documenting application changes and developing updates.

To be the right fit, you'll need:

• Minimum 4+ years relevant experience in application development and React JS.

• Knowledge of React hooks such that use Context, use Reducer, use Effect.

• Knowledge of React props and state management (both functional and class component)

• Strong understanding of Error boundary concept of react.

• Work experience with any react based UI library or Redux is preferable

• Experience in building cross-browser layouts with CSS and HTML

Please find the Job Description for C/C++.

Mandatory Skills

-Must have experience and Good understanding about pointers & memory in C/C++

-Must have experience in Unix/Linux IPC (semaphore, shared memory, socket, multi thread)

-Must have Debug skills : gdb, coredump analysis, network packet analysis

-Must have experience in Source code syntax parser (Preferably lex, yacc, bison, etc.)

-Must have worked on build tools : Makefiles, make, etc.

-Database : Preferably Oracle Good at SQL and stored procedures

Optional Skills

-Telegram development using C/C++

-Finance/Industry domain knowledge

-Japanese speaking skills

• Responsibilities:Troubleshoot and report RCA, propose solutions(how to fix)
• Debug identified problems and provide fixes swiftly
• Ability to write clear and concise documentation
• To understand and maintain legacy codebase
• Individual contributor, but also works closely with junior developers
• Review source code developed by peers
• Proactive to suggest and implement improvements on current products
• Design and develop new features based on requirement document

Location-Bangalore

Please share your updated resume to proceed further.

Thanks & Regards

Shruti(Assistant Executive-HR)

Nichi-In Software Solution Pvt Ltd

URL:- www.nichi.com

• Develop iPhone and iPad handset clients
• Develop architecture and low-end designs based on customer and product management requirements
• Communication of designs and other development issues to developers and managers
• Design, develop and manage automated unit and acceptance tests
• Peer review of design code and tests
• Participate in the agile development program
• Bug Fixing
• Take ownership of deliverables
• Adhere to development methodologies

ESSENTIAL SKILLS/ATTRIBUTES:

• Minimum 5 years Objective-C development
• Excellent knowledge of Objective-C and the iOS SDK.
• Strong knowledge of Swift 3/4.
• Experience developing Universal apps across iOS9, iOS10 and iOS11
• Proficiency in Xcode, Interface Builder, and Instruments.
• Appreciation for the limitations of handset development, especially networking related issues
• Attention to detail and subtleties of UI design and implementation
• Understanding of design patterns
• Ability to design for scalability and resilience
• Strong application process flow and problem-solving techniques
• Strong focus on refactoring and code quality
• Understanding of software configuration management and release management
• High levels of software engineering literacy and communication skills
• Friendly and professional manner
• Third Level Qualifications in computing, mathematics, or science
• Experience with auto-layout and constraints
• #Experience in building web (PWA)/mobile app using ionic/reactjs (react native)

DESIRED SKILLS:

• Experience of working in an agile (XP) environment
• Experience working with Core Data
• Experience in delivering Libraries / SDK
• Experience of other mobile platforms a plus (Android, Windows Phone/Mobile)
• Product development and lifecycle experience
• Experience in unit testing and Test-Driven Development
• Scripting (JavaScript, Ruby, Python, Shell, etc.)
• Knowledge of build systems such as Maven, Fastlane
• RESTful development
• XML, JSON, HTTP, SyncML, HTML 5, CSS, Groovy, UML
• Experience in writing documentation

• Managing Work, Projects, and Policies Generate and provides accurate and timely results in the form of reports, presentations, etc.
• Compiles, codes, categorizes, calculates, tabulates, audits, or verifies information or data.
• Completes accounts receivable period-end closing functions and procedures; credit and period-end reporting.
• Upholds the policies and procedures outlined in the credit policy.
• Interacts with sales and catering staff for timely credit decisions on incoming customers.
• Demonstrating and Applying Accounting Knowledge to Credit Management Issues
• Demonstrates knowledge of job-relevant issues, products, systems, and processes.
• Uses computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
• Uses relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
• Keeps up-to-date technically and applying new knowledge to your jobs.
• Stays knowledgeable of accounts receivable system.
• Leading Credit Management Team
• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
• Staffs manage and develops all billing and accounts, receivable employees]
• Submits reports in a timely manner, ensuring delivery deadlines.
• Ensures profits and losses are documented accurately.
• Achieves and exceeds goals including performance goals, budget goals, team goals, etc.
• Develops specific goals and plans to prioritize, organize, and accomplish your work.
• Monitors all taxes that apply, ensuring that taxes are current, collected, and/or accrued.
• Ensures property billings are sent error-free and in a timely manner.
• Monitors receivables for timely collections and follows up with appropriate collection correspondence