
ABOUT THE JOB:
Job Title: Customer Success Executive
Location: Bangalore, Chennai
Job Type: Full-time
Company: Gigadesk Technologies Pvt. Ltd. [Greatify.ai]
Eligibility: 1–5 Years experience in handling ERP solutions in a Customer Success or client-facing role, preferably within EdTech or educational institutions.
COMPANY DESCRIPTION:
At Greatify.ai, we are transforming educational institutions with cutting-edge AI-powered solutions. Our platform acts as a smart operating system for colleges, schools, and universities—enhancing learning, streamlining operations, and maximizing efficiency. With 100+ institutions served, 100,000+ students impacted globally, and 1,000+ educators empowered, we are redefining the future of education.
WEBSITE: https://www.greatify.ai/
JOB DESCRIPTION:
As a Customer Success Executive, you'll be the strategic partner to our clients, ensuring seamless onboarding, fostering long-term engagement, and driving measurable impact through our EdTech products/services. The role involves conducting tailored training sessions, analyzing user adoption metrics, and proactively resolving challenges to enhance both learning effectiveness and operational performance. Through close collaboration with product, support, and sales teams, the Customer Success Executive serves as the voice of the customer, helping shape future innovations that improve scalability, accessibility, and the overall learning experience.
KEY RESPONSIBILITIES:
● Guide new clients through the initial setup and product adoption process.
● Support clients specifically in onboarding and adoption of ERP modules within our platform.
● Ensure a smooth transition from the sales team to customer success.
● Conduct onboarding sessions or training workshops.
● Serve as the primary point of contact for assigned customers.
● Build strong relationships to foster loyalty and long-term engagement.
● Educate customers on features, best practices, and new updates.
● Act as a bridge between product development and the customer.
● Monitor customer usage metrics to identify risks or opportunities.
● Proactively reach out if usage drops or engagement declines.
● Troubleshoot issues or escalate them to technical support.
● Gather feedback and insights from customers and relay them to internal teams.
● Influence product roadmap and service improvements.
● Advocate for the customer internally.
KEY SKILLS:
● Excellent communication & interpersonal skills
● Strong problem-solving and critical thinking
● Empathy and customer-centric mindset
● Project management and organizational abilities
● Preferred Language: English, Kannada & Hindi
● Familiarity with CRM tools
● Candidates with prior experience managing ERP workflows (student information systems, LMS, or institutional CRMs) will be prioritized.
● Basic data analysis and reporting skills.
Join us at Greatify.ai and make a lasting impact on the Edtech Industry.

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Company Profile |
Flora2000 was established in 1999 by Mr. Rehan Yar Khan (Founder & CEO) as an online floral & gift retailer and extended its delivery services across the globe. It is the leader and pioneer of the concept of flowers and gifts in over 190 countries worldwide. Flora2000 passionately strives to be the largest premium-gifting leader with flowers, gifts, cakes being the core verticals driven by people first approach and innovation in all spheres of business. We strive to give our customers a wow experience through continuous innovation of premium products and services by using world class technology and processes. From exquisite bouquets to gift baskets to flowering planters, you are sure to find the perfect expression of your message in our online floral boutique.
We have offices in Mumbai, Europe & UAE. Please visit Flora2000.com for more information |
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The Role |
We are looking for an Android developer responsible for the development and maintenance of Hybrid applications aimed at a vast number of diverse devices. The primary focus will be the development of Android applications and their integration with back-end services. We expect the Developer will have a broad experience at Flora2000 and will play a unique role in the organization. · Write “clean”, well-designed code · Develop and deploy new features to facilitate related procedures and tools if necessary · Design and build advanced applications for the Android platform · Identify and correct bottlenecks and fix bugs · Help maintain code quality, organization, and automatization · Ensure smooth operations of web processes and infrastructure · Work on bug fixing and improving application performance. · Contribute in all phases of the development lifecycle · Follow industry best practices Create regular and ad hoc reports. |
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Requirements: Attributes, Experience |
· 4 to 7 Yrs experience. · Strong knowledge of Restful Apis · Strong knowledge of Android SDK, different versions of Android, and how to deal with different screen sizes · Good grasp of data structures and algorithms. · Familiarity with RESTful APIs to connect Android applications to back-end services · Strong knowledge of Android UI design principles, patterns, and best practices · Familiarity with cloud message APIs and push notifications · Detail-oriented, proactive and self-motivated. · Team player with ability to work effectively. |
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It all starts with an open culture and working environment with lots of transparency and freedom. Our bosses don’t sit in cabins, no one does. Our diaries are open so everyone can see what the other is doing… |
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Academics |
B.Tech / B.E. |
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Position Reports to |
Technology Head |

