Escalation Specialist

EXCITED ABOUT YOUR TASKS?

● Assist in sourcing, screening, and shortlisting candidates through job portals, social media, and other channels.

● Conduct initial candidate assessments, coordinate interview schedules, and facilitate communication with candidates.

● Maintain and update candidate databases and job postings as needed.

● Support the recruitment team in managing candidate pipelines and ensuring timely follow-ups.

● Engage in outreach to passive candidates, understand their career interests, and inform them about open roles.

● Help create and maintain job descriptions and other recruitment-related documents.

● Participate in team meetings and brainstorming sessions to enhance recruitment strategies.

WHAT WILL YOU NEED TO SUCCEED?

● Bachelor’s degree in Human Resources, Business Administration, or a related field (or currently pursuing).

● Strong interest in recruitment, HR, and talent acquisition.

● Excellent communication and interpersonal skills.

● Ability to multitask, prioritize, and manage time effectively.

● Proficiency in MS Office Suite (Word, Excel, PowerPoint).

● Basic knowledge of job portals and social media recruitment is a plus.

About Us

CLOUDSUFI, a Google Cloud Premier Partner, is a global leading provider of data-driven digital transformation across cloud-based enterprises. With a global presence and focus on Software & Platforms, Life sciences and Healthcare, Retail, CPG, financial services, and supply chain, CLOUDSUFI is positioned to meet customers where they are in their data monetization journey.

Our Values

We are a passionate and empathetic team that prioritizes human values. Our purpose is to elevate the quality of lives for our family, customers, partners and the community.

Equal Opportunity Statement

CLOUDSUFI is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified candidates receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, and national origin status. We provide equal opportunities in employment, advancement, and all other areas of our workplace. Please explore more at https://www.cloudsufi.com/

What are we looking for

We are seeking a highly skilled and experienced Senior DevOps Engineer to join our team. The ideal candidate will have extensive expertise in modern DevOps tools and practices, particularly in managing CI/CD pipelines, infrastructure as code, and cloud-native environments. This role involves designing, implementing, and maintaining robust, scalable, and efficient infrastructure and deployment pipelines to support our development and operations teams.

Required Skills and Experience:

- 7+ years of experience in DevOps, infrastructure automation, or related fields.

- Advanced expertise in Terraform for infrastructure as code.

- Solid experience with Helm for managing Kubernetes applications.

- Proficient with GitHub for version control, repository management, and workflows.

- Extensive experience with Kubernetes for container orchestration and management.

- In-depth understanding of Google Cloud Platform (GCP) services and architecture.

- Strong scripting and automation skills (e.g., Python, Bash, or equivalent).

- Excellent problem-solving skills and attention to detail. - Strong communication and collaboration abilities in agile development environments.

Preferred Qualifications:

- Experience with other CI/CD tools (e.g., Jenkins, GitLab CI/CD).

- Knowledge of additional cloud platforms (e.g., AWS, Azure).

- Certification in Kubernetes (CKA/CKAD) or Google Cloud (GCP Professional DevOps Engineer).

Behavioral Competencies

• Must have worked with US/Europe based clients in onsite/offshore delivery models.

• Should have very good verbal and written communication, technical articulation, listening and presentation skills.

• Should have proven analytical and problem solving skills.

• Should have collaborative mindset for cross-functional team work

• Passion for solving complex search problems

• Should have demonstrated effective task prioritization, time management and internal/external stakeholder management skills.

• Should be a quick learner, self starter, go-getter and team player.

• Should have experience of working under stringent deadlines in a Matrix organization structure.

Have a good understanding and experience in IT Recruitment

Experience handling Vendor Management

Co-ordination with the Client for their requirement

Co-ordination, sorting, and sourcing, candidates as per Client’s requirements

Mailing and coordination

Crafting recruiting emails to attract passive candidates.

Design and update job descriptions

Screen incoming resumes and applications and forms

Source and recruit candidates by using databases, social media, etc.

C2H Role - 6 months

Business Development/Merchant Acquisition Job Description

Role Summary: In this role, the person would be responsible for people development and managing end-to-end merchant onboarding operations spanning lead generation, seller onboarding, and post-launch engagement. He/she will Identify, engage, onboard and support merchants.

Job Description

• Responsible for the overall merchant onboarding operational performance
• Perform Lead generation activities – Identify potential sellers through primary and secondary research, business listings, industry-specific databases, social media, referrals, and outbound calling – to build a healthy pipeline
• Put together acquisition collateral, sales scripts, segment database for approachable sellers, begin building sales pipeline
• Pre-screen sellers to ensure acceptance based against GMV potential & category suitability
• Assist sellers through the onboarding process
• Draft weekly written report and full sales funnel overview allowing for full clarity on sellers contacted and pipeline progress achieved
• Post-launch engagement – Track seller performance to maximize merchandise sale value, drive sponsored product and coupon adoption, order management, boost sales conversation, and merchant training, relationship management and support
• Manage onboarding experience including resolving onboarding / KYC related issues or KYC issues and exceptions to provide an exceptional merchant onboarding experience
• Ownership of Day-to-day operations to ensure all deliverables are met
• Identify Improvement Opportunities in Onboarding function, work with Product & Business teams for implementation.
• Gather all key learnings from Sellers and standardize, automate and scale the onboarding process, through partnership with internal stakeholders and use of technology.
• Work closely with various internal groups to understand business requirements, implement new processes, and contribute to ongoing process improvements.
• Ability to understand data trends and make inferences and recommend actions for improvement

To be successful, you must be able to:

- Identify, qualify, acquire and grow seller commitment to the Selling on Carorbis.

- Understand seller needs, defining clear project plans and executing to high expectations in a rapidly changing environment.

- Remain flexible to changing priorities, open to new ideas and have the Seller success firmly as the focus.

- Analyze customer data and make recommendations in order to maximize the potential of assigned sellers. Execute successfully on the plan recommended.

-Influence Sellers by acting as an expert of Carorbis tools and services.

-Use these metrics to guide your work and uncover hidden areas of opportunity.

-Meet or exceed quarterly Seller launches.

-Create and articulate compelling value propositions around the ‘Sell on Carorbis’ product.

Desired skills and experience:

• At least a Bachelor’s degree from a reputable institution
• At least 1 to 3 years of sales/business development/leads generation experience
• Knowledge in Customer & Merchant KYC, Lead generation, Lead management and Onboarding function
• Proficient in MS applications e.g., Microsoft Word / Excel / PowerPoint.
• Self-driven, proactive, with high levels of urgency and ownership
• Data-savvy; able to present & explain insights to stakeholders
• Strong problem solving, presentation & communication skills
• Strong number orientation
• Resourceful, adaptable, and teachable
• Driven, resourceful and independent
• Experience in acquiring merchants is an advantage

Basic Qualifications and Skills Required

• An understanding of and passion for e-commerce
• Work experience is preferred (2+ years). Relevant experience in Vendor management, Sales, post sales, Account Management, and Business Development in managing B2B Business.
• Exposure to retail buying, retail planning & allocation, product/project management, marketing or e-commerce will be a plus
• Proven analytical skills and demonstrated ability to manage the business “by the numbers”.
• Excellent written and oral communication and presentation skills. Ability to express thoughts logically and succinctly. Demonstrated active listening skills, highly consultative and solutions-oriented
• Operate in a fast-moving and sometimes ambiguous environment with full control and responsibility of achieving business objectives
• Develop original ideas, approaches, and solutions to typical, unusual or difficult situations or problems
• Ability to work in teams and ultimately focus on delivering results with high standards

About Carorbis

At Carorbis, we believe there is a better way to buy parts for your vehicle. It’s one of the least

understood and least transparent industries. Our goal is to simplify buying auto parts for

everyone through our business, education, and community. We are obsessively passionate about it.

If you're looking to join a fast scaling startup, that is making an impact on millions of car owners by making genuine products accessible > Solving supply issues in the automotive sector > and educating customers, then this is the job for you.

We offer great flexibility with benefits like work from home, paid leaves, flexible hours, and great pay. You will also have an opportunity for exponential growth.

We are on the lookout for a dynamic and driven individual for the role of Pre Sales Executive.

What will you do every day?

- The role requires a good blend of technical, product, and interpersonal skills with a passion to provide every necessary support to the front-end sales team to close large-scale enterprise deals.

- You will, on a day-to-day basis, work with various external clients & internal teams trying to bridge the gaps between solutions & selling.

- You will also come up with different collaterals which will help scale up the complete process across industry and geography.

Responsibilities :

- Understand client needs and business challenges to architect a workable solution with a convincing value proposition by collaborating with multiple cross-functional teams

- Manage relationships and with some of NeuroTags' largest strategic accounts and work closely with their teams to achieve the business objectives

- Use the domain & product experience, coupled with sales expertise, to craft sales pitches, client-specific collaterals, and demos for the sales team

- Manage the entire proposal lifecycle which will include scope finalization, solution review, commercials, and proposal submission.

- Analyze market data to determine the ideal customer for NeuroTags' solutions. 

- Own the platform demos & Proof of Concepts. Understand the business use case, and create prototypes for the client

- Responsible for identifying opportunities and giving feedback to the product team to ensure a differentiated product roadmap

Requirements :

- 1-3 years of experience in Pre Sales/ Sales.

- Demonstration of critical product and consumer thinking during his/her career.
- Should be comfortable to do technical writing & creating impactful presentations
- Has a good understanding of SDKs and APIs and a good ability to troubleshoot issues
- Excellent communication skills and experience dealing with multiple stakeholders
- Experience in managing a team will be a plus

• Work as part of a small team to build React Native Application for android and IOS
• Architect, build, and maintain excellent React Native applications with clean code.
• Implement pixel perfect UI's that match designs.
• Implement clean, modern, smooth animations and transitions that provide an excellent user experience.
• Integrate third-party API's.
• Write unit and integration tests
• Work as part of a small team, which will include other React Native developers, a project manager, QA professional, and a designer.