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Escalation Specialist
Escalation Specialist
CARZFIXUP's logo

Escalation Specialist

Mohit Mohit's profile picture
Posted by Mohit Mohit
0 - 2 yrs
₹1.4L - ₹2.2L / yr
Faridabad, Bengaluru (Bangalore)
Skills
English Proficiency
Escalation management
Problem solving
Decision-making
Customer Relationship Management (CRM)

We're Hiring: Escalation Handling Cum Operations Executive


šŸ“ Location: FBD One Complex, Unit - 202A, 2nd Floor, By Pass Road, Badarpur, Sector - 37, Faridabad, Haryana – 121003

šŸ•˜ Work Schedule: 6 Days a Week | 9:00 AM – 6:00 PM šŸ“…


šŸ¢ About Us: Bikefixup.com

At Bikefixup, we're redefining the automobile aftermarket service industry! we provide expert repairs, doorstep service, and hassle-free maintenance with a customer-first approach. Our mission is simple: deliver quality, convenience, and trust in every ride.

As we expand rapidly across India, we’re looking for a smart, calm, and solution-oriented professional who can handle escalated customer complaints, manage smooth operations, and ensure customer delight.


šŸ‘¤Your Role: Escalation Handling & Operations Executive

In this role, you’ll be responsible for resolving high-priority customer complaints while also ensuring smooth daily operations. You’ll act as the bridge between customers, mechanics, and internal teams, making sure issues are resolved quickly and customers leave happy.


šŸ”‘ Key Responsibilities:

āœ… Handle escalated customer complaints with empathy, patience, and professionalism

āœ… Coordinate with mechanics, operations, and finance teams to resolve issues on time

āœ… Track, document, and close all escalations while ensuring customer satisfaction

āœ… Conduct root cause analysis (RCA) and suggest process improvementsĀ 

āœ… Monitor service quality and ensure compliance with company standardsĀ 

āœ… Support daily operational activities like scheduling, service tracking, and reporting

āœ… Share weekly/monthly reports of escalations and operational challenges with management


šŸŽÆ Who You Are:

āœ”ļø2+ years of experience in customer support, complaint handling, or operations (BPO/automobile/service industry preferred)Ā 

āœ”ļø Excellent communication skills (Hindi + English)Ā 

āœ”ļø Strong problem-solving, negotiation, and conflict resolution abilitiesĀ 

āœ”ļø Calm under pressure with the ability to handle angry/frustrated customers

āœ”ļø Basic knowledge of MS Excel/Google Sheets for reporting & trackingĀ 

āœ”ļø Self-motivated, proactive, and a strong team player


šŸ’¼ Perks of Working with Bikefixup:

🌱 Opportunity to grow with a fast-scaling automobile service brand

šŸļø Direct involvement in ensuring customer satisfaction and operational excellence

šŸ† Attractive incentives & performance-based career growth

šŸ“ˆ Chance to build a career in customer experience & operations management

Read more
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Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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About CARZFIXUP

Founded :
2023
Type :
Services
Size :
0-20
Stage :
Bootstrapped

About

N/A

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Shubham Vishwakarma

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