Escalation Specialist

at CARZFIXUP

Escalation Specialist

CARZFIXUP

Company

Home

Escalation Specialist

at CARZFIXUP

Posted by Mohit Mohit

0 - 2 yrs

₹1.4L - ₹2.2L / yr

Faridabad, Bengaluru (Bangalore)

Skills

English Proficiency

Escalation management

Problem solving

Decision-making

Customer Relationship Management (CRM)

We're Hiring: Escalation Handling Cum Operations Executive

📍 Location: FBD One Complex, Unit - 202A, 2nd Floor, By Pass Road, Badarpur, Sector - 37, Faridabad, Haryana – 121003

🕘 Work Schedule: 6 Days a Week | 9:00 AM – 6:00 PM 📅

🏢 About Us: Bikefixup.com

At Bikefixup, we're redefining the automobile aftermarket service industry! we provide expert repairs, doorstep service, and hassle-free maintenance with a customer-first approach. Our mission is simple: deliver quality, convenience, and trust in every ride.

As we expand rapidly across India, we’re looking for a smart, calm, and solution-oriented professional who can handle escalated customer complaints, manage smooth operations, and ensure customer delight.

👤Your Role: Escalation Handling & Operations Executive

In this role, you’ll be responsible for resolving high-priority customer complaints while also ensuring smooth daily operations. You’ll act as the bridge between customers, mechanics, and internal teams, making sure issues are resolved quickly and customers leave happy.

🔑 Key Responsibilities:

✅ Handle escalated customer complaints with empathy, patience, and professionalism

✅ Coordinate with mechanics, operations, and finance teams to resolve issues on time

✅ Track, document, and close all escalations while ensuring customer satisfaction

✅ Conduct root cause analysis (RCA) and suggest process improvements

✅ Monitor service quality and ensure compliance with company standards

✅ Support daily operational activities like scheduling, service tracking, and reporting

✅ Share weekly/monthly reports of escalations and operational challenges with management

🎯 Who You Are:

✔️2+ years of experience in customer support, complaint handling, or operations (BPO/automobile/service industry preferred)

✔️ Excellent communication skills (Hindi + English)

✔️ Strong problem-solving, negotiation, and conflict resolution abilities

✔️ Calm under pressure with the ability to handle angry/frustrated customers

✔️ Basic knowledge of MS Excel/Google Sheets for reporting & tracking

✔️ Self-motivated, proactive, and a strong team player

💼 Perks of Working with Bikefixup:

🌱 Opportunity to grow with a fast-scaling automobile service brand

🏍️ Direct involvement in ensuring customer satisfaction and operational excellence

🏆 Attractive incentives & performance-based career growth

📈 Chance to build a career in customer experience & operations management

We're Hiring: Escalation Handling Cum Operations Executive

📍 Location: FBD One Complex, Unit - 202A, 2nd Floor, By Pass Road, Badarpur, Sector - 37, Faridabad, Haryana – 121003

🕘 Work Schedule: 6 Days a Week | 9:00 AM – 6:00 PM 📅

🏢 About Us: Bikefixup.com

👤Your Role: Escalation Handling & Operations Executive

🔑 Key Responsibilities:

✅ Handle escalated customer complaints with empathy, patience, and professionalism

✅ Coordinate with mechanics, operations, and finance teams to resolve issues on time

✅ Track, document, and close all escalations while ensuring customer satisfaction

✅ Conduct root cause analysis (RCA) and suggest process improvements

✅ Monitor service quality and ensure compliance with company standards

✅ Support daily operational activities like scheduling, service tracking, and reporting

✅ Share weekly/monthly reports of escalations and operational challenges with management

🎯 Who You Are:

✔️2+ years of experience in customer support, complaint handling, or operations (BPO/automobile/service industry preferred)

✔️ Excellent communication skills (Hindi + English)

✔️ Strong problem-solving, negotiation, and conflict resolution abilities

✔️ Calm under pressure with the ability to handle angry/frustrated customers

✔️ Basic knowledge of MS Excel/Google Sheets for reporting & tracking

✔️ Self-motivated, proactive, and a strong team player

💼 Perks of Working with Bikefixup:

🌱 Opportunity to grow with a fast-scaling automobile service brand

🏍️ Direct involvement in ensuring customer satisfaction and operational excellence

🏆 Attractive incentives & performance-based career growth

📈 Chance to build a career in customer experience & operations management

Users love Cutshort

Read about what our users have to say about finding their next opportunity on Cutshort.

Shubham Vishwakarma

Full Stack Developer - Averlon

I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.

Companies hiring on Cutshort

About CARZFIXUP

Founded :

2023

Type :

Services

Size :

0-20

Stage :

Bootstrapped

About

N/A

Company social profiles

Similar jobs

School Sales

at Ezyschooling

Posted by Meghna Sharma

Hyderabad

1 - 5 yrs

₹3L - ₹6L / yr

Sales

B2B Marketing

Field Sales

Key Factors:

Proven experience in sales and business development, preferably within the education sector, specifically in selling admission management solutions to CBSE, ICSE, IGCSE, IB, and boarding schools.
Strong understanding of the admission processes and challenges faced by educational institutions.
Excellent communication and presentation skills, with the ability to effectively engage with school stakeholders at all levels.
The proactive and results-driven mindset with a track record of meeting or exceeding sales targets.
Ability to build and nurture long-term relationships with customers.
Strong negotiation and closing skills, with attention to detail in contract and agreement management.
Exceptional organizational and time management skills, with the ability to prioritize tasks effectively.
Willingness to travel within the assigned territory as required.
Bachelor's or Master’s degree in business, marketing, education, or a related field is preferred.

Key Factors:

Proven experience in sales and business development, preferably within the education sector, specifically in selling admission management solutions to CBSE, ICSE, IGCSE, IB, and boarding schools.
Strong understanding of the admission processes and challenges faced by educational institutions.
Excellent communication and presentation skills, with the ability to effectively engage with school stakeholders at all levels.
The proactive and results-driven mindset with a track record of meeting or exceeding sales targets.
Ability to build and nurture long-term relationships with customers.
Strong negotiation and closing skills, with attention to detail in contract and agreement management.
Exceptional organizational and time management skills, with the ability to prioritize tasks effectively.
Willingness to travel within the assigned territory as required.
Bachelor's or Master’s degree in business, marketing, education, or a related field is preferred.

Salesforce Developer

at Wissen Technology

4 recruiters

Posted by Sukanya Mohan

Mumbai

5 - 7 yrs

Best in industry

Salesforce Lightning

aura

apex

Visualforce

Job Description :

Salesforce Developer with a minimum of 5-7 years of work experience in designing, developing, testing and deployment of CRM solutions on the salesforce platform. The developer will work with the distributed team and will be responsible for designing and implementing end to end solutions and integrate with the in-house platform and infrastructure.

We are looking for a passionate hands-on programmer who is willing to spend most of the time in code and delivering quality code by working closely with development leads and architecture teams in understanding and designing the solution. The candidate should be able to work collaboratively in a global setting and should be a go to person for troubleshooting any issues that may arise.

Qualifications – External Primary Skills / Must have :

* 3-7 years of experience as a Salesforce Developer

* Hands on experience and in-depth knowledge in LWC, AURA, Apex and Visualforce development.

* Designing solutions with out of the box features, custom configuration and code on the Salesforce platform.

* Experience in DEVOPS process using tools like FLOSUM, Jenkins or any CI/CD based tooling.

* Familiar in using SFDC metadata API using ANT migration too.

* Hands on experience in integrations using REST and SOAP, Workbench

* Knowledge of OOP concepts and application

* Good knowledge HTML5, CSS3, Javascript and JQuery

* Write clean, scalable code using Salesforce programming languages

* Excellent troubleshooting and communication skills, and attention to detail.

* BE/ME/BSC/MSC in Computer Science, Engineering or a related field * Ability to prioritize, be flexible and handle multiple projects with varying deadlines in a multi-task environment.

Desired Skills:

* Participate in requirements analysis

* Experience in Wealth Management or a similar Financial environment * Experience in working with Data teams to load and export large volume of data to and from Salesforce.

* Knowledge of Salesforce suite of products for integrations with other applications.

* Familiarity with Agile Methodology, Test-Driven Development and software design patterns.

* Test and deploy applications and systems with various teams

* Revise, update, refactor and debug code to improve existing software * Develop documentation throughout the software development life cycle

* Willing to take up challenges and learn new technologies

Job Description :

Qualifications – External Primary Skills / Must have :

* 3-7 years of experience as a Salesforce Developer

* Hands on experience and in-depth knowledge in LWC, AURA, Apex and Visualforce development.

* Designing solutions with out of the box features, custom configuration and code on the Salesforce platform.

* Experience in DEVOPS process using tools like FLOSUM, Jenkins or any CI/CD based tooling.

* Familiar in using SFDC metadata API using ANT migration too.

* Hands on experience in integrations using REST and SOAP, Workbench

* Knowledge of OOP concepts and application

* Good knowledge HTML5, CSS3, Javascript and JQuery

* Write clean, scalable code using Salesforce programming languages

* Excellent troubleshooting and communication skills, and attention to detail.

* BE/ME/BSC/MSC in Computer Science, Engineering or a related field * Ability to prioritize, be flexible and handle multiple projects with varying deadlines in a multi-task environment.

Desired Skills:

* Participate in requirements analysis

* Experience in Wealth Management or a similar Financial environment * Experience in working with Data teams to load and export large volume of data to and from Salesforce.

* Knowledge of Salesforce suite of products for integrations with other applications.

* Familiarity with Agile Methodology, Test-Driven Development and software design patterns.

* Test and deploy applications and systems with various teams

* Revise, update, refactor and debug code to improve existing software * Develop documentation throughout the software development life cycle

* Willing to take up challenges and learn new technologies

java developer

at Gipfel & Schnell Consultings Pvt Ltd

6 recruiters

Posted by Chandragouda Patil

Bengaluru (Bangalore)

8 - 15 yrs

₹20L - ₹40L / yr

Java

J2EE

Spring Boot

Hibernate (Java)

Microservices

Experience in Java

Experience in spring Boot

Experience in microservices

experience in Project management

Experience in leading team

Experience in customer facing

Experience in Product Management

Experience in Java

Experience in spring Boot

Experience in microservices

experience in Project management

Experience in leading team

Experience in customer facing

Experience in Product Management

Technical Lead-Web

at WebMob Technologies

1 video

1 recruiter

Posted by SwaraBhatt

Ahmedabad

5 - 10 yrs

₹5L - ₹14L / yr

AngularJS (1.x)

Angular (2+)

React.js

NodeJS (Node.js)

MongoDB

+2 more

We are looking for a Web Tech Lead to design and develop the structure of our IT systems and oversee programs to ensure the proper SDLC is implemented.
In this role, you should be an excellent communicator who is able to translate complex requirements into functional architecture. We’d also like you to have hands-on experience on software development and be able to manage complex programs.
Your goal will be to ensure our internal IT framework operates properly.

Responsibilities

Plan & Write well-designed code.
Design overall architecture of the web application and maintain quality and ensure responsiveness of applications.
Collaborate with the rest of the engineering team and work on code versioning tools such as GIT.
Carry out risk analysis of introducing new technology for development and infrastructure to ensure security and ultimate goal.
Maintaining existing codebase, to include troubleshooting bugs and adding new features.
Understanding and implementation of security and data protection.
Documenting application changes and developing updates.
Develop the quality product using best practices.
Agile and Scrum development methodology (Working in Sprint) Scrum Planning /Refinement /Retrospective
Understand company needs to define system specifications
Plan and design the structure of a technology solution
Communicate system requirements to software development teams
Evaluate and select appropriate software or hardware and suggest integration methods
Execute the programs with the highest process and standards for a successful delivery.
Oversee assigned programs (e.g. conduct code review) and provide guidance to team members.
Assist with solving technical problems when they arise
Ensure the implementation of agreed architecture and infrastructure.
Address technical concerns, ideas, and suggestions.
Monitor systems to ensure they meet both user needs and business goals.
Participate in the process of defining, implementing, and enhancing across the organization.
Involve in the hiring, training, and team-building exercises.
Strategic skills to study and grow processes, people, and technology at the organization.
Establish and initiate the necessary research and development programs by external and internal communication to upbringing the organization in the technical and non-technical front.
Resource allocation, planning, and training as per the program requirement.

MUST Have Skills

Proven experience as a Principal Engineer or Technical Lead.https://resources.workable.com/project-manager-job-description">
Hands-on experience with software development and system administration.
Understanding of strategic IT solutions.
Experience in project management and service-oriented architecture.
Web Technologies & Frameworks: HTML, CSS, Laravel, Node.js, React.js, Vue.js, Jquery, Ajax, REST & SOAP API, WCF, XML, JSON, MVC, MVVM, Adonis.js
Knowledge of Databases: MySQL, MSSQL, SQLite, Redis, DynamoDB, MongoDB, PostgreSQL
Excellent communication skills.
Problem-solving attitude.
Organizational and leadership skills.

CHERRY on Top

Good to have: Apache Solr, ElasticSearch, ElasticCache
Good to have: Cloud technologies: Docker, AWS, GCP, Digital Ocean, CI/CD, Jenkins, TFS Build, DevOps, Gitlab-CI, Gitlab-Runner, AWS (EC2, RDS, S3, SNS, SES, CloudFront, Route53, Lambda, API Gateway, Cognito, IAM, Transcribe, CloudFormation, DynamoDB and much more.)
Server-less Architecture & Micro-services MERN Stack

Munchies & Perks

5 Days Working.
Competitive & Lucrative Salary Structure.
Best Leaves & Holiday Programs.
Explore Incredible India! Workation Programmes with Airfare, Hotelstay.
New-Hire Welcome Bonus Package
Knowledge-Based Hierarchy.
Trending Technology Development
Career Development Programs.
Tremendous Scope of Responsibilities and KPIs Aligned with Individual and Organisational Goals.
Exposure to working with a team size of 65+.
Good Project Incentives and Rewards.
Work-Life Balance.
Fantastic Team Spirit with Creative, Fun and Open Office Work Culture.

Responsibilities

Plan & Write well-designed code.
Design overall architecture of the web application and maintain quality and ensure responsiveness of applications.
Collaborate with the rest of the engineering team and work on code versioning tools such as GIT.
Carry out risk analysis of introducing new technology for development and infrastructure to ensure security and ultimate goal.
Maintaining existing codebase, to include troubleshooting bugs and adding new features.
Understanding and implementation of security and data protection.
Documenting application changes and developing updates.
Develop the quality product using best practices.
Agile and Scrum development methodology (Working in Sprint) Scrum Planning /Refinement /Retrospective
Understand company needs to define system specifications
Plan and design the structure of a technology solution
Communicate system requirements to software development teams
Evaluate and select appropriate software or hardware and suggest integration methods
Execute the programs with the highest process and standards for a successful delivery.
Oversee assigned programs (e.g. conduct code review) and provide guidance to team members.
Assist with solving technical problems when they arise
Ensure the implementation of agreed architecture and infrastructure.
Address technical concerns, ideas, and suggestions.
Monitor systems to ensure they meet both user needs and business goals.
Participate in the process of defining, implementing, and enhancing across the organization.
Involve in the hiring, training, and team-building exercises.
Strategic skills to study and grow processes, people, and technology at the organization.
Establish and initiate the necessary research and development programs by external and internal communication to upbringing the organization in the technical and non-technical front.
Resource allocation, planning, and training as per the program requirement.

MUST Have Skills

Proven experience as a Principal Engineer or Technical Lead.https://resources.workable.com/project-manager-job-description">
Hands-on experience with software development and system administration.
Understanding of strategic IT solutions.
Experience in project management and service-oriented architecture.
Web Technologies & Frameworks: HTML, CSS, Laravel, Node.js, React.js, Vue.js, Jquery, Ajax, REST & SOAP API, WCF, XML, JSON, MVC, MVVM, Adonis.js
Knowledge of Databases: MySQL, MSSQL, SQLite, Redis, DynamoDB, MongoDB, PostgreSQL
Excellent communication skills.
Problem-solving attitude.
Organizational and leadership skills.

CHERRY on Top

Good to have: Apache Solr, ElasticSearch, ElasticCache
Good to have: Cloud technologies: Docker, AWS, GCP, Digital Ocean, CI/CD, Jenkins, TFS Build, DevOps, Gitlab-CI, Gitlab-Runner, AWS (EC2, RDS, S3, SNS, SES, CloudFront, Route53, Lambda, API Gateway, Cognito, IAM, Transcribe, CloudFormation, DynamoDB and much more.)
Server-less Architecture & Micro-services MERN Stack

Munchies & Perks

5 Days Working.
Competitive & Lucrative Salary Structure.
Best Leaves & Holiday Programs.
Explore Incredible India! Workation Programmes with Airfare, Hotelstay.
New-Hire Welcome Bonus Package
Knowledge-Based Hierarchy.
Trending Technology Development
Career Development Programs.
Tremendous Scope of Responsibilities and KPIs Aligned with Individual and Organisational Goals.
Exposure to working with a team size of 65+.
Good Project Incentives and Rewards.
Work-Life Balance.
Fantastic Team Spirit with Creative, Fun and Open Office Work Culture.

Teamcenter Developer

at Intelizign Lifecycle

Posted by varun B

Hyderabad

2 - 18 yrs

₹3L - ₹25L / yr

Java

J2EE

Spring Boot

Hibernate (Java)

Teamcenter

+4 more

Roles and Responsibilities:

Mandatory Skills:

Teamcenter Customization related to ITK, RAC, Active Workspace
Strong in programming skills like C, C++, Java & OOPS concepts
BMIDE Codeful and codeless customization
Teamcenter SOA development
TC Configuration e.g., Preferences, ACL, Style sheets etc.
Good exposure to Teamcenter data model, Architecture, BMIDE etc.,

What we are looking for:

Strong in programming skills like C, C++, Java & OOPS concepts
Should have strong knowledge in ITK and should be able to write Handlers, Extension, Scripts and programs
Should have good knowledge in RAC, Active workspace customization
Should have good knowledge in Workflows, BMIDE, Preferences, Stylesheets, Access Rules, Query Builder, Project etc
Should have strong technical capabilities and functional knowledge in multiple PLM Modules.
Should have very good understanding of Teamcenter Data Model

Roles and Responsibilities:

Mandatory Skills:

Teamcenter Customization related to ITK, RAC, Active Workspace
Strong in programming skills like C, C++, Java & OOPS concepts
BMIDE Codeful and codeless customization
Teamcenter SOA development
TC Configuration e.g., Preferences, ACL, Style sheets etc.
Good exposure to Teamcenter data model, Architecture, BMIDE etc.,

What we are looking for:

Strong in programming skills like C, C++, Java & OOPS concepts
Should have strong knowledge in ITK and should be able to write Handlers, Extension, Scripts and programs
Should have good knowledge in RAC, Active workspace customization
Should have good knowledge in Workflows, BMIDE, Preferences, Stylesheets, Access Rules, Query Builder, Project etc
Should have strong technical capabilities and functional knowledge in multiple PLM Modules.
Should have very good understanding of Teamcenter Data Model

Frontend Developer (Angular8+)

at GoldenPi

1 recruiter

Posted by Samir Pratihar

Bengaluru (Bangalore)

2 - 4 yrs

₹8L - ₹15L / yr

Angular (2+)

AngularJS (1.x)

TypeScript

HTML/CSS

Javascript

+1 more

As a modern fintech company, at GoldenPi we’re breaking barriers of the conventional fixed income investment market. We’re looking for dynamic individuals who would like to join us at the forefront of this fintech revolution. You will play a pivotal role in building our cutting-edge technology stack for the financial world. Additionally, you will get the opportunity to work closely with our highly qualified technology team (IIT/IIM alum) and implement the latest tech advances on our platform.

Responsibilities:
• Work with designers to translate the designs to pixel perfect, cross platform, responsive UI.
• Follow coding standards, code reviews etc.
• Follow release cycles and commitment to deadlines.
• Collaborate with the team and communicate effectively.
• Ability to work in a fast-paced startup.

Desired Skills & Experience:
✓ BE/BTech in Computer Science or related technical discipline
✓ Mastery of standard front-end technologies like modern HTML, CSS, JavaScript/Typescript (Angular 8+), REST, and JSON
✓ Deep understanding of front-end architecture and data-driven development
✓ Ability to work with designers to develop dynamic user experiences.
✓ Good Analytical and Problem-solving skills
✓ Knowledge of source control tools, preferably GIT
✓ Familiar with Agile methodologies

What This Job Will Offer:
❖ Challenging work, open and collaborative work-environment
❖ Opportunity to work with modern technologies and fast career growth.
❖ Industry standard salary package and additional perks

About the Company:
GoldenPi Technologies is India's first online Fintech company to specialize in the Fixed Income investment segment. GoldenPi’s proprietary technology platform acts as a smart aggregator of Bonds and Debentures across various Bond institutions, Capital Market Divisions of Banks and other players in the capital markets. Investors can access this platform via both B2C and B2B business lines and invest seamlessly. GoldenPi’s business lines are opening up new investment options to the 70 MN retail investor segment and lakhs of HNIs and Corporates across the country!

UI/UX Designer

UST Global

Agency job

via Srijan Spectrum by chandana R

Bengaluru (Bangalore)

5 - 8 yrs

₹8L - ₹15L / yr

User Interface (UI) Design

NodeJS (Node.js)

AngularJS (1.x)

SQL

React.js

+1 more

Role: UI/UX
Skill: Node.js,Angular/React,SQL
Notice period: Immediate r 30days
Location: Bangalore
Experience:5 to 8yrs

Ruby on Rails (RoR) Developer

at IndusIT Technolab Private Limited

1 recruiter

Posted by Harsh Sukhpalani

Remote, Ahmedabad

3 - 6 yrs

₹4.8L - ₹8.4L / yr

Ruby

Ruby on Rails (ROR)

Requirements:

3 - 6 years of relevant experience.
Strong Experience in Ruby and web frameworks like Ruby on Rails
Should have good knowledge and work experience in REST API implementations, JSON format handling, rails cache, sessions, multi-threading, etc.
Ability to write clean Ruby code.
Proficiency with code versioning tools including Git, Github,
AWS experience, MySQL, PostgreSQL
3+ years of design & amp; development of server-side components in Ruby on Linux platform
Proficient in Relational Database schema design, development with ActiveRecord, and query performance tuning.

Requirements:

3 - 6 years of relevant experience.
Strong Experience in Ruby and web frameworks like Ruby on Rails
Should have good knowledge and work experience in REST API implementations, JSON format handling, rails cache, sessions, multi-threading, etc.
Ability to write clean Ruby code.
Proficiency with code versioning tools including Git, Github,
AWS experience, MySQL, PostgreSQL
3+ years of design & amp; development of server-side components in Ruby on Linux platform
Proficient in Relational Database schema design, development with ActiveRecord, and query performance tuning.

Wordpress Developer

at ArthTech Supports Pvt Ltd

2 recruiters

Posted by dilpreet Saini

Mohali

1 - 4 yrs

₹1.8L - ₹3.7L / yr

Wordpress

Content Management System (CMS)

HTML/CSS

PHP

The most obvious experience you need as a WordPress web designer is proficiency in the main programming and markup languages of web design, including HTML, CSS, JavaScript, PHP, SQL, and many others. This technical knowledge will serve as the foundation of any work a WordPress developer engages with.

Sales Manager

at Ziffytech Digital Healthcare Private Limited

1 recruiter

Posted by uma soni

Pune

1 - 3 yrs

₹2L - ₹6L / yr

Channel Sales

Business Development

Sales

Presales

Telesales

+1 more

Dear Candidates, Greeting from Ziffytech Digital Healthcare Pvt.Ltd. Cold calling. Client coordinator. Interacting with new client getting business for organisation. Should have experience in Healthcare domain-IT Software. Should have good connects with doctors. Excellent convenience skill. Should connect in the market. Excellent Team Handling Skill.

Why apply to jobs via Cutshort