
We're Hiring: Escalation Handling Cum Operations Executive
š Location: FBD One Complex, Unit - 202A, 2nd Floor, By Pass Road, Badarpur, Sector - 37, Faridabad, Haryana ā 121003
š Work Schedule: 6 Days a Week | 9:00 AM ā 6:00 PM š
š¢ About Us: Bikefixup.com
At Bikefixup, we're redefining the automobile aftermarket service industry! we provide expert repairs, doorstep service, and hassle-free maintenance with a customer-first approach. Our mission is simple: deliver quality, convenience, and trust in every ride.
As we expand rapidly across India, weāre looking for a smart, calm, and solution-oriented professional who can handle escalated customer complaints, manage smooth operations, and ensure customer delight.
š¤Your Role: Escalation Handling & Operations Executive
In this role, youāll be responsible for resolving high-priority customer complaints while also ensuring smooth daily operations. Youāll act as the bridge between customers, mechanics, and internal teams, making sure issues are resolved quickly and customers leave happy.
š Key Responsibilities:
ā Handle escalated customer complaints with empathy, patience, and professionalism
ā Coordinate with mechanics, operations, and finance teams to resolve issues on time
ā Track, document, and close all escalations while ensuring customer satisfaction
ā Conduct root cause analysis (RCA) and suggest process improvementsĀ
ā Monitor service quality and ensure compliance with company standardsĀ
ā Support daily operational activities like scheduling, service tracking, and reporting
ā Share weekly/monthly reports of escalations and operational challenges with management
šÆ Who You Are:
āļø2+ years of experience in customer support, complaint handling, or operations (BPO/automobile/service industry preferred)Ā
āļø Excellent communication skills (Hindi + English)Ā
āļø Strong problem-solving, negotiation, and conflict resolution abilitiesĀ
āļø Calm under pressure with the ability to handle angry/frustrated customers
āļø Basic knowledge of MS Excel/Google Sheets for reporting & trackingĀ
āļø Self-motivated, proactive, and a strong team player
š¼ Perks of Working with Bikefixup:
š± Opportunity to grow with a fast-scaling automobile service brand
šļø Direct involvement in ensuring customer satisfaction and operational excellence
š Attractive incentives & performance-based career growth
š Chance to build a career in customer experience & operations management

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Deal? Letās do it!
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Team, culture & stuff!
Oh, this is our favorite part. Weāve seen companies that write 'templatized' BS for this section; stuff thatās never followed in reality. Not us. Here are some of our core values to give you a sense of who we are as a team:
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Customer is our religion
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Freedom and Responsibilities - We give you a deadline and you have the freedom to do it according to you
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Remote first - Work from anywhere
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The young and geographically distributed team across India
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Save & invest - We help you invest some portion of your stipend for your future
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Expert-level knowledge of React Native
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Good working knowledge of state management library Redux
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