Escalation Specialist

Role Overview

As an SEO Analyst, you will join the SEO and Content Strategy team for our e-commerce division. You'll be responsible for execution of critical tasks across Tech, Content and Link Building departments, often working as a part of multiple departments. You'll work on initiatives that help grow organic visibility and traffic of our client websites.

You will report to the account managers and Head of Operations. You will have access to the most advanced SEO processes and SOPs, best-in-industry courses, premier SEO tools, AI tools and platforms. You will learn from and be part of an industry-leading team that delivers actionable insights and makes informed strategic decisions for our clients. You will get a chance to collaborate with India’s youngest and hottest brands that are changing the way we design our lives.

What You'll Do

• Learn the basics of SEO and analytics platforms to understand the execution part of the strategy.
• Conduct keyword research and mapping for product categories, identifying opportunities based on volume, competition, and intent.
• Perform regular competitor analysis including gap analysis, SERP ownership, and feature comparison to identify opportunities and threats. In short, own the organic growth of the clients.
• Collaborate with content teams to develop and optimize product descriptions, collection page content, and SEO-recommended content that matches user search intent. Learn to understand the inner workings of content that drives traffic, and scale the same for multiple clients.
• Monitor and analyze core algorithm updates, conducting impact assessments and developing action plans to maintain or improve rankings.
• Develop strategies for seasonal peaks and promotional periods to maximize organic visibility.
• Work on technical SEO audits to identify issues that are affecting website visibility and learn to recommend the best practices for growth.
• Learn link building tactics and help with acquiring high quality backlinks for clients.

You Will Be A Right Fit If You Have

• Curiosity: Eager to learn, explore new ideas, and ask insightful questions to drive innovation and personal growth.
• High Attention to Detail: Ensures accuracy and quality in work, maintaining high standards in every task.
• Self-Awareness: Understands personal strengths and growth areas, fostering collaboration and adaptability to learn new tasks.
• Self-Disciplined: Manages time effectively and follows ethical code of conduct of a professional environment, delivering consistent results without granular supervision .
• Result-Driven: Focuses on achieving measurable outcomes, with a mindset of exceeding expectations consistently.
• Proactive: Takes initiative, offering solutions and driving progress independently.
• Strong Communicator: Speaks and understands English, effectively conveys ideas, listens actively, and ensures clear, constructive interactions and isn’t afraid to ask questions whenever clarity is required.
• Collaborator: A collaborative team player who values the success of the whole team, in addition to their own.
• Technically Fluent: Possesses a solid understanding and curiosity to learn and use relevant tools and technologies, ensuring efficient execution of tasks, cross-functional communication and problem-solving.

Who are We

GrowthSRC Media is a team of growth hackers, creatives and strategists who help unlock rapid measurable growth for some of India's category-defining brands. We bring together growth marketing, content and creative expertise into a single cohesive team augmented with proven execution and robust data analytics that propel organic growth for our clients. 

We are located in Pune and support our clients across the globe. Our client portfolio spans VC-backed startups and scale-ups including the likes of The Pant Project, 1 Hair Stop, sploot, Vakilsearch and many more. 

GrowthSRC aims to hire the best, train the best, service the best, and empower the best by providing top-notch resources and tools for success.

Company Culture is at Our Core

We aspire to design a workplace built for today, inspired by tomorrow. We know that companies with a strong culture and a higher purpose perform better in the long run. 

These are the core behaviours that our team lives by:

1. We are a team, not a family.
2. We are pro-growth.
3. We believe in radical candor.
4. We promote autonomy and accountability
5. We are problem solvers.
6. We breathe 4Cs that make up culture for us - clients, communication, curiosity & courage.

Benefits of Working With Us

• Professional growth: we believe in helping each member of our team grow personally and professionally, and we promote from within.
• Collaborative Work Culture: Smart teammates that push your professional capabilities to the next level and help you learn from the best.
• Mentorship: 1-on-1 mentorship from founders, along with team training and workshops. We help you find the right role for you within our agency to enhance your skillsets. 
• Small Team Environment: Experience a close-knit work culture that gives you the ability to stand out, take ownership of projects, and make a big impact
• Learning Enablement: Access to the world’s best courses on SEO,  Digital Marketing, YouTube and internal SOPs.

Job Summary:

We are seeking a highly skilled and experienced Customer Success Manager to build and lead our team of agents based in India. The Customer Success Manager will be responsible for building a high-performing team to ensure that our customers receive high-quality support for Monarch products over chat and phone. The primary goal of this role is to ensure high customer satisfaction and timely resolution of issues, while also empowering our customers to self-service their issues first.

Responsibilities:

• Staff and properly resource a 24/7 support organization that is available globally to meet Monarch customer needs.
• Set performance goals for the team and ensure that they are met or exceeded.
• Define and implement a scalable support model to accommodate growth and changing customer needs.
• Develop and maintain customer service procedures, policies, and standards to ensure consistency and quality of service.
• Continuously improve the support process, tools, and resources to ensure efficiency and effectiveness.
• Own the Key Performance Indicators (KPIs) for customer support and regularly report on performance against these metrics.
• Empower customers to self-service resolve their issues by providing them with the necessary resources and guidance.
• Train and coach agents on effective communication and problem-solving techniques to improve their performance.
• Build and maintain strong relationships with customers to ensure loyalty and retention.
• Collaborate with cross-functional teams, including Engineering, Product Management, Service, Delivery Operations, Manufacturing, and 3rd Party Dealers, to identify and resolve customer issues.
• Manage and maintain a positive and supportive team culture, encouraging collaboration and accountability.

Qualifications:

• Bachelor's degree in business, management, or a related field.
• Minimum of 5 years of experience in customer support or related fields.
• Experience building and managing a team of agents in a fast-paced environment.
• Excellent communication and interpersonal skills.
• Strong analytical skills with the ability to analyze data, identify trends, and develop insights.
• Proficient in using customer support tools such as Zendesk, Freshdesk, or similar.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.
• Knowledge of Agriculture Products and Farming is a plus.
• Knowledge of the Monarch product line or similar technical field is a plus.
• Flexibility to work in different time zones.

FancyPants is looking for their newest addition to their Marketing Team. We need a video wizard who can help us shoot & create impeccable and creative content for Instagram and youtube!

We are looking for a candidate with video expertise in terms of conceptualization, execution and pre-production. This person will work closely with our marketing team to head content and optimize as per performance.

Experience: 8+ Years

Work Location: Hyderabad

Mode of work: Work from Office

Senior Data Engineer / Architect

Summary of the Role

The Senior Data Engineer / Architect will be a key role within the data and technology team, responsible for engineering and building data solutions that enable seamless use of data within the organization. 

Core Activities

-         Work closely with the business teams and business analysts to understand and document data usage requirements

-         Develop designs relating to data engineering solutions including data pipelines, ETL, data warehouse, data mart and data lake solutions

-         Develop data designs for reporting and other data use requirements

-         Develop data governance solutions that provide data governance services including data security, data quality, data lineage etc.

-         Lead implementation of data use and data quality solutions

-         Provide operational support for users for the implemented data solutions

-         Support development of solutions that automate reporting and business intelligence requirements

-         Support development of machine learning and AI solution using large scale internal and external datasets

Other activities

-         Work on and manage technology projects as and when required

-         Provide user and technical training on data solutions

Skills and Experience

-         At least 5-8 years of experience in a senior data engineer / architect role

-         Strong experience with AWS based data solutions including AWS Redshift, analytics and data governance solutions

-         Strong experience with industry standard data governance / data quality solutions  

-         Strong experience with managing a Postgres SQL data environment

-         Background as a software developer working in AWS / Python will be beneficial

-         Experience with BI tools like Power BI and Tableau

Strong written and oral communication skills

Responsibilities:

• Develop new Magento themes as per customer's design
• Customize the ready-made themes as and when required
• Customize the functionality of Magento extensions or create new extensions
• Magento API related work

Requirements:

• Must have knowledge of PHP-MYSQL, XML, XHTML, SCSS, API integration
• Must have 2+ years of Magento 2 Experience with theme integration and theme customization
• Custom extension building experience would add extra points
• Experience working on AJAX & jQuery
• Strong debugging and troubleshooting skills

Benefits Providing By Coreway Solution:

• Paid Leaves
• Flexibility in working hours
• Yearly Tour
• Performance Bonus
• Learning & Growth Platform
• Weekly & Monthly Celebrations
• Friendly Work Culture
• Alternate Saturday Off

• Expertise in building web applications and APIs.
• Strong knowledge in PHP core and web framework Laravel
• Basic understanding of front-end technologies such as HTML, CSS, Javascript, Bootstrap, AJAX.
• Familiar with MYSQL query language
• Knowledge of frontend backend integration
• Knowledge in Linux based OS like Ubuntu is an added advantage
• writing well designed, testable, efficient code
• Excellent Communication Skills
• Willingness to own a responsibility
• Ability to work in a team as well as an individual
• Ability to work under pressure and maintain deadlines
• Good to have worked on end to end in projects