
Position: BPO Team Leader – Customer Service & Renewals
Location: Delhi
Experience:
Minimum 2 years of documented experience as a Team Leader in outbound customer service.
Recent experience must be in Customer Service.
Experience in outbound service combined with renewals and upselling is a strong plus.
Should have managed call flows ranging between 100 to 150 calls per day.
As a Team Leader, must be willing to take calls when required.
Total experience should not exceed 5.5 years.
Work Schedule:
Day Shift
2 rotational offs
Qualification:
Minimum HSC (High School Certificate)
Compensation:
Maximum salary up to ₹7 LPA (approximately ₹55K per month)
Additional variable pay up to ₹2 LPA

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ABOUT UNRAVEL CARBON
Unravel Carbon enables companies to assess their carbon footprint by tracking their digital financial footprint with its proprietary carbon emission factor model; making it easy, fast and convenient to become climate positive.
We aim to accelerate the participation of all companies, big and small, in the global fight against climate change. And we want to do it the 21st century way—autonomous, painless, and beautiful.
Unravel Carbon consists of a team of software engineers, data scientists, founders and climate experts with a passion to solve the world’s most pressing issue—climate change. Collectively, our leadership team has launched and invested in multiple companies, and are now combining their experience and knowledge here at Unravel.
We are backed by some of the world’s best funds and investors and are part of Y Combinator’s W22 batch.
Unravel Carbon was founded in 2021 with headquarters in Singapore.
Unravel Carbon on LinkedIn: https://www.linkedin.com/company/unravelcarbon/
ABOUT THE ROLE
We are looking for early members of our India team. You will be part of the team that establishes our India product development team. We are looking for candidates who have high potential, are excited about tackling the climate change problem and are excited to grow in a high-growth environment while working with the Singapore HQ.
A junior/mid-level backend software engineer. Must be comfortable to work in a small development team and have the initiative to work alone on smaller problem sets. Must be passionate about climate-tech for a better future.
- Build backend server applications using Flask/DJango framework
- Collaborate with the data team to integrate data pipelines into our backend system.
- Collaborate with the front end team.
- Analyze processes and code to troubleshoot problems and identify areas of improvement.
- Participating in continuing education and training to remain current on best practices, learn new programming languages, and better assist other team members.
- Take lead on projects, as needed.
ABOUT YOU
- Willingness to learn, be a self-starter, and thrive in uncertainty; you would be one of the first few employees at an early stage startup, be prepared to venture into unknown territory, collaborate and learn
- Meticulous and detail-oriented
- Required skills:
- Python Backend Development Frameworks (Flask, Django). Backend development in other languages/frameworks can be considered too
- NoSQL databases (MongoDB)
- SQL databases (MySQL, Postgres, DuckDB)
- Running/managing Linux servers on Cloud services (AWS/GCS/Azure)
- Optional skills:
- Front End Web development (ReactJS)
- Python data science tools (Pandas, Numpy, Scipy)
- Python NLP tools
YOUR WORK STYLE
- An understanding of agile product development
- Self exploration and self learning of the latest technologies and applying them to solving the technical challenges our team face
- Self-starter (proactive and independent) with an ability to prioritize different assignments and tasks to meet deadlines
- Comfortable working in a collaborative environment
- Eager to think outside of the box and creatively problem-solve
YOUR PREFERRED BACKGROUND
A Bachelor’s Degree in Computer Science, IT, or related discipline AND 1+ years working experience in the IT industry.
WHAT WE OFFER YOU
We offer an exciting challenge for a purpose-driven person who thoroughly enjoys learning and takes up responsibilities in a multi-cultural, primarily virtual, and pioneering organization.
We nurture a culture that allows you to thrive, where your skills can be honed and your ideas will be heard, and where collaboration across teams and with global partners is the default.


- Strong experience of Angular 2+ and above along with other technologies like HTML5, CSS, jQuery, AJAX with good knowledge of ECMA Scripts.
- Strong knowledge of JS Fundamentals.
- Design & development of Angular applications as per desired specifications, along with experience in frameworks/libraries like jQuery, Bootstrap, Typescript etc.
- Architecture design, development, testing and maintenance of Web Apps, Implementation based on Angular Application MVC Patterns.
- Own end to end product modules/features (from the requirement to going live)- Design & code review, troubleshoot & help team members on issues.
- Gather requirements by interacting directly with the end-users.
- Research on open source framework/technology required for developing the feature/application.
Role And Responsibilities
- Validate vendor invoices and processing vendor payments on time with all required approvals.
- Handle Day to day accounting activities.
- Validate and Process vendor payments on time with all required approvals
- General ledger review
- Apply knowledge of Taxation, TDS deductions and quarterly e-TDS filing, GST returns filing, PF, PT and Advance tax computation
- Support Financial & Tax Audits
- Prepare month close reports
- Responsibilities include month end closing activities General accounting and ensure proper monthly/quarterly/annually reconciliations.
- Hand on experience in Intercompany Reconciliation, Balance Sheet Reconciliation and Fixed Assets.
- This position will support the Management in all aspects of financial accounting, reporting systems, procedures, and the policies.
- Audit support internal and external audits.
- Adhere to company accounting policies, US GAAP, and other external requirements.
- Periodical MIS preparation and circulation to team
- Keeping books of account upto date and maintaining invoices and other company documents in an organized manner.
- Maintain fixed asset schedule, bank reconciliations, investment schedule, closing inventory etc.
Required Education and Skills
- B. Com / M. Com with CA or CPA preferred
- Min 1 to 3 years of experience
- Prior experience in General accounting
- Knowledge of financial controls and procedures, GAAP, NetSuite
- Experience working in Finance & Accounts with any ERP environment, typically obtained in 2-3 years
- High integrity, open, communicative & team player
- Strong time management, commitment, and organizational skills
- Previous experience working hands-on in the areas of Taxation, TDS deductions and quarterly e-TDS filing, GST returns filing, PF, PT and Advance tax computation
- Proficiency in Microsoft Office (Excel, Word & Powerpoint)

What you will do:
- Bringing data to life via Historical and Real Time Dashboard like:
2. Transaction behavior analytics
3. User level analytics
4. Propensity models and personalization models, eg whats the best product or offer to drive a sale
5. Emails/ SMS/ AN – analytics models getting data from platforms like Netcore+ Branch+ Internal Tables
6. Other reports that are relevant to know what is working, gaps, etc
- Monitoring key metrics such as commission, gross margin, conversion, customer acquisitions etc
- Using the data models and reports to draw actionable and meaningful insights. Based on the insights helping drive the strategy, optimization opportunities, product improvement and more
- Demonstrating examples where data interpretation led to improvement in core business outcomes like better conversion, better ROI from Ad spends, improvements in product etc.
- Digging into data to identify opportunities or problems and translating them into easy-to-understand way for all key business teams
- Working closely with various business stakeholders: Marketing, Customer Insights, Growth and Product teams
- Ensuring effective and timely delivery of reports and insights that analyze business functions and key operations and performance metrics
What you need to have:
- Minimum 2 years of data analytics and interpretation experience
- Proven experience to show how data analytics shaped strategy, marketing and product. Should have multiple examples of this based on current and past experience
- Strong Data Engineering skills using tools like SQL, Python, Tableau, Power BI, Advanced Excel, PowerQuery etc
- Strong marketing acumen to be able to translate data into marketing outcomes
- Good understanding of Google Analytics, Google AdWords, Facebook Ads, CleverTap and other analytics tools
- Familiarity with data sources like Branch/ Clevertap / Firebase, Big Query, Internal Tables (User/ Click/ Transaction/ Events etc)


Job location: Pune
Shift Time- 02pm-11pm
- Seven years of relevant software development experience
- 3 or more years using data interchange methods, including XML, JSON, RESTful, and SOAP
- 4 or more years of experience developing software in Java, Python that interacts with relational databases
- Two or more years of experience with HTML, HTML5, CSS, JavaScript, and mobile development
- Two or more years of business and systems analysis experience
- Understanding/leveraging Machine Learning algorithms for Projects is a big plus
- Minimum one year of experience in ReactJS/NodeJS.
- Experience working in Projects with Agile principles and methodologies like Scrum Full stack development experience



The key aspects of this role:
• Candidate with exceptional programming skills, problem-solving abilities and strong work
ethic.
• The candidate has to work on custom programming and web application development for
Drupal.
• Testing, maintenance and troubleshooting of existing company sites and resolving issues if
any.
• Contributing ideas and efforts towards internal projects and working as part of a team to
find solutions on various problems.
• Communicate technical ideas to business users and other teams (design, QA).
• Collaborate with team members and to work independently when needed.
• Eager to embrace current and emerging web technologies.
To be the right fit, you'll need:
• Experience of total 4+ years working on PHP and Drupal 7,8 Development (at least 2+ years
in Drupal 8)
• Strong knowledge of MySQL, jQuery, HTML5, CSS
• Experience with Drupal architecture, best practices and coding standards
• Knowledge on Views, Services etc.
• Experience in custom module and theme creation
• Familiar with sub version control systems such as Git or SVN
• Basic knowledge of environment setup for Linux distribution.
Work days- Sun-Thu
Day shift



- Closely work with the product management team to transform the product roadmap to the engineering plan.
- Convert high-level engineering plan into an agile sprint plan with accurate effort estimation ensuring smooth and
- timely delivery – Take complete ownership and lead from the front with high levels of hands-on expertise.
- Create relevant engineering practices and policies, to improve productivity, efficiency and build predictability in a very dynamic environment.
- Recruit and build high-performance teams.
- 4+ Years of Hands-on-experience with scalable Architecture, Distributed Systems, and Cloud Technologies
- Well versed with SOA principles, cloud-based web services architecture, design patterns and frameworks Development experience in any of the languages PHP, Node.js or Java.
- Experience on any of the front-end JavaScript frameworks such as ReactJS, Angular.
- Good knowledge of HTML/CSS/JavaScript/Ajax/Web-services.
- Demonstrated technical expertise in Relational and Non- Relational Database.
- Exposure to API concepts would be an added advantage.
- Ability to create/review base level architecture, create and maintain product roadmaps.
- Enjoy working in a fast-paced company environment.
- Should be stack agnostic and should not have any tech prejudice.
- Willing to work in PHP + MongoDB driven environment.
- Prefer non-hierarchical, independent and non-pushy environment.
- Are self-motivated to take up a high degree of ownership.
- Passionate about programming and can't sleep without coding.


