BPO Team Leader

Job Summary:

We are seeking a passionate and detail-oriented Manual and Automation QA Tester to join our growing team. You will play a critical role in ensuring the quality and functionality of our online applications through a combination of manual and automation testing methodologies. In this role, you will be responsible for identifying and reporting bugs, ensuring a seamless user experience, and contributing to the overall success of our platform.

Designation: Sr. Quality Analyst

Roles & Responsibility:

● Develop and execute test plans and test cases to ensure software quality and functionality

● Conduct manual and automated testing, identifying and documenting defects and issues

● Collaborate with developers and other QA team members to identify, reproduce, and resolve defects

● Identify, prioritize, and report defects and issues to the development team

● Develop and maintain automated test scripts to improve testing efficiency

● Perform regression testing to ensure that new features and changes do not negatively impact existing functionality

● Continuously improve the testing process through the use of new testing tools, methodologies, and best practices

● Provide regular reports on testing progress and results to management

● Mentor and train other team members in manual and automation testing techniques

● The ideal candidate will have experience with both manual and automation testing methodologies and tools.

Required Technical skills:

● 5-8 years of experience in the software quality field

● At least 1 year of experience working in the eCommerce domain

● Understanding of existing QA best practices and methodologies to design, implement and automate processes

● Good knowledge in Scrum/Agile methodologies and QA Automation processes in SDLC

● Familiarity with defect & test management tools like ClickUp, Jira, GitLab, and Trello.

● Familiarity with version control tools such as Git, GitHub, and Bitbucket.

● Effective team and subordinate management skills.

● Excellent project time reporting and management capabilities.

● Ability to explain technical matters to non-technical people and propose solutions

● Strong analytical and problem-solving skills with great attention to detail.

● Excellent communication and collaboration skills to work effectively with cross-functional teams.

● Ability to work independently and prioritize tasks to meet project deadlines.

The Benefits

● Service recognition awards.

● Market-leading pay rates

● Regular social and team-building activities.

● Maternity & Paternity Benefits

● Medical Insurance Benefits

About Us

Hexpress Healthcare Softech is a leading IT healthcare services provider based in Vadodara. We belong to the same group as Hexpress Healthcare Limited, a leading online healthcare provider based in London. We supply patients with health solutions and medical advice across multiple countries worldwide, continuously expanding into new markets. We were the first to provide an online consultation and prescription service, allowing our customers to safely order and receive medication from their homes. The Hexpress Healthcare group incorporates trusted brands such as HealthExpress, euroClinix and 121doc.

Hexpress Healthcare has been at the forefront of innovation in the e-health sector since our launch. Patient safety has always been one of our top priorities to guarantee service excellence. We combine excellent industry expertise with technical know-how and work closely with several medical and data protection regulators.

We have always set ourselves apart through the quality of our service. All our staff are extensively trained in best practices, ensuring effectiveness, efficiency and professionalism when dealing with sensitive information. Hexpress is proud to work with a highly professional and fully trained team

Company: https://www.hexpresshealthcare.co.in/

Work Days & Time: Monday to Friday – 11 AM to 8 PM (IST)

Company Overview

Bluesapling is a fast-growing technology and digital transformation company based in Bangalore serving businesses across the globe through its world-class enterprise solutions. We are looking for people who are passionate about understanding customer needs and helping them adopt the Software solution to their advantage and a willingness to work on brand building at a young company.

Qualifications

- B.com from any prominent university

- 1+ years of experience in sales

Skills

- Working closely with the sales team in support of generating new business revenues.

- Engaging with prospect leads by interacting over calls and email.

- Scheduling demos for the sales team.

- Be able to verbally describe solution features briefly to make customers understand the solution provided.

- Relationship-building skills with clients to promote repeat business.

- Good listening skills and ability to clients’ pain points.

- Ability to work in a highly dynamic team and fast-paced environment with continuous learning.

- Basic Computer skills to keep interactions documented in the relevant application.

- A good hold of English and Hindi is a must. Knowledge of Tamil & Telugu regional languages would be an added advantage.

Responsibilities

Your top responsibility is to assist the sales team in qualifying prospects and developing a pipeline to bring revenue to the company. Engage with inbound leads and generate outbound leads. You will have to do qualification calls, inside sales calls, cold calls, live demos, solution advisory, client visits and everything else required to sell. You will have to master the software’s value propositions, features and common problems of prospects. You will need to understand prospects’ businesses and problems so as to solve those using out software.

• Understand the business and the potential to promote the business and brand.
• Analyzing market and sales information
• Identification of prospective clients.
• Preparing a go-to-market strategy on digital, social media and print media
• Set up a Brand identification strategy and execution plan
• Research competitive products by identifying and evaluating product characteristics, market share, and pricing, and maintaining research databases.
• Tracks product line sales and costs by analyzing data and reviewing the competitor's reach
• Supports sales staff by pre-sales tasks, providing sales data, market trends, forecasts, account analysis, and new product information; relaying customer services requests
• Follow up with Clients through the CEO's contacts
• Website maintenance and press releases
• Marketing collateral – creation and maintenance and presentations
• E – campaign coordination
• Setting up tracking systems for marketing campaigns and online activities
• Reporting to management on marketing and sales activities

We are a technology company operating in the media space. We are the pioneers of robot journalism in India. We use the mix of AI-generated and human-edited content, across media formats, be it audio, video or text.

Our key products include India’s first explanatory journalism portal (NewsBytes), a content platform for developers (DevBytes), and a SaaS platform for content creators (YANTRA).

Our B2C media products are consumed by more than 50 million users in a month, while our AI-driven B2B content engine helps companies create text-based content at scale.

The company was started by IIT, IIM Ahmedabad alumni and Cornell University. It has raised institutional financing from well-renowned media-tech VC and a Germany-based media conglomerate.

We are hiring a talented DevOps Engineer with 3+ years of experience to join our team. If you're excited to be part of a winning team, we are a great place to grow your career.

Responsibilities

●       Handle and optimise cloud (servers and CDN)

●       Build monitoring tools for the infrastructure

●       Perform a granular level of analysis and optimise usage

●       Help migrate from a single cloud environment to multi-cloud strategy

●       Monitor threats and explore building a protection layer

●       Develop scripts to automate certain aspects of the deployment process

Requirements and Skills

●       0-2 years of experience as a DevOps Engineer

●       Proficient with AWS and GCP

●       A certification from relevant cloud companies

●       Knowledge of PHP will be an advantage

●       Working knowledge of databases and SQL

Essential Responsibilities:

• Software analysis, design, development, and customizations of software applications on IBMi
• Develop Design and test cases
• Prepare project technical delivery documents such as Technical Design Documents, analysis, documents, Unit Test Reports, and others
• Actively participate in software quality Engineering process activities
• Stakeholder interactions daily
• Mentor junior resources and provide technical guidance as and when required
• Production Support and other maintenance activities on IBMi
• Participate in daily stand-up or equivalent calls
• Provide accurate timely status reports
• Work under agile frameworks including but not limited to Kanban and Scrum
• Any experience of support IBMi-based ERP packages would be added advantage
• Perform the production code promotional and other change management activities
• Providing technical leadership to project team members and responding to inquiries regarding errors or questions about programs

Job Requirements:

• Minimum Bachelor’s Graduate in Engineering or equivalent
• 10+ years of total experience is required
• Excellent written and oral communication skills

Essential skillset:

• Operating System: OS/400,WINDOWS
• Languages : RPGLE, COBOL, CL400,CLLE, STORED PROCEDURE
• Database : DB2/400
• ERP : MPICS, BPCS

• A self-starter with prior experience leading UI design on a product team and great attention to detail.
• Gathering and evaluating user requirements, in collaboration with CTO and product team.
• Illustrating design ideas using storyboards, process flows and sitemaps.
• Designing graphic user interface elements, like menus, tabs and widgets.
• Identify and trouble shoot UX problems.
• You'll create functional and appealing features that will address our users needs and help us grow our customer base.
• 5+ years of proven experience as UX/UI designer with sound knowledge of wireframe tools

Job Summary
The candidate serves sellers by helping them to set up an online Shop on Etsy.com platform over the phone. They inform sellers about Etsy policies, charges, documents required and guide and help them technically to set up the shop on Etsy

Responsibilities and Duties
Helps to set up Etsy shop or accounts, obtains leads through various sources like by internet surfing or by cold calling in different markets or locality, and establishes new Etsy accounts by planning and organizing daily work schedule to call on potential sellers

Focuses to scale up sellers GMS (gross merchandise sale) through sales efforts from the executive's end by studying existing and potential Etsy Sellers.

Keeps management informed by submitting activity and results reports, such as daily call / Meetings reports, weekly work plans, and monthly and annual territory analyses.

Resolves sellers complaints by investigating problems; developing solutions; preparing reports; making recommendations to management.

Contributes to team effort by accomplishing related results as needed.

Required Experience, Skills and Qualifications
Customer Service, Meeting Sales Goals, Closing Skills, Prospecting Skills, Negotiation, Self-Confidence, Product Knowledge, Presentation Skills, Client Relationships, Motivation for Sales.

Must be:

- A graduate

- A local of the city applying for

- Fluent in English and local language

- Computer literate (knows his / her way around e-commerce platforms, able to use a smartphone and laptop)

Candidates from an e-commerce background are preferable.