Salesforce Marketing Cloud

at Response Informatics

DP
Posted by sai ganesh
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Hyderabad
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6 - 8 yrs
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₹5L - ₹19L / yr
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Full time
Skills
Salesforce
Marketing
Digital Marketing
Programming
Documentation
Problem solving

BU: Salesforce Marketing Cloud

Key Skill: Salesforce

Experience: 5-8 Years for SA Level and 8+ years for M level.

 

SFMC Operation support resource is responsible for the quality of SFMC platform development and deployment. They are involved in performing automated and manual tests to ensure the platform created by developers is fit for purpose. Some of the duties include analysis of platform and systems, mitigate risk and prevent issues.

Qualification:

  • Master Degree / B-Tech/BE/ degree in computer science, electronics, IT or another technical field or equivalent practical experience.
  • Clearly and regularly communicate with management and technical support colleagues
  • Possess strong problem solving and decision-making skills while using good judgment
  • Excellent analytical, problem-solving, organizational, communication and interpersonal skills, Team Management.

Skills :

  • General Programming Skills
  • SFMC Design
  • SFMC Debugging
  • Documentation
  • SFMC Testing
  • Problem Solving
  • Teamwork
  • SFMC Development Fundamentals
  • Development Process
  • Requirements

 

Roles & Responsibilities:

  • End to End Understanding of the Marketing cloud platform and its modules 
  • Contribute to development of proposed solution, development, integration and production environments as per the requirements
    • Testing & deploying the solution 
    • Create test protocols for system and validation testing
    • Responsible for test data creation
    • Responsible for defect logging, tracking and closure
    • Provide support during UAT by defect retesting
    • Responsible for publish the test execution status report
    • Prepare the test closure documents and reports
    • Identify and prepare regression test suite
    • Writing the complex test cases for SFMC with dependency on Sales Cloud
    • Should have working knowledge in SFMC inbound and outbound integration
    • Should be able to create custom profile and preference center using web app
    • Experience in performing unit testing and creation of unit test cases and test log.
    • Assist in UAT and SIT defect fixing.
    • Need to know how to use defect logging tool like HPQC/JIRA/Service now etc. Clear functional understanding Digital Marketing domain for email channel and SMS channel
    • Good communication skill and drive customer communication with requirement clarification and design discussion
    • Presentation skills
    • Can explain the technical matters in business language Allows you to check that configuration and code is functional.
    • Develop, test and implement SFMC use case
    • Test, maintain and recommend improvements to ensure strong functionality and optimization
    • Facilitate root cause analysis of system issues
    • Work with experienced team members to conduct root cause analysis of issues, review new and existing code and/or perform unit testing
    • Identify ideas to improve system performance and impact availability
    • Resolve complex technical design issues
    • Development of technical specifications and plans
    • Analyze user requirements and convert requirements to design documents
    • Make good technical decisions that provide solutions to business challenges
    • Provide comprehensive support to internal customers; achieve resolution to outstanding problems or issues
    • Compile timely, comprehensive and accurate documentation and or reports as requested
    • Possess up-to-date knowledge of technological developments in the industry
    • Communicate effectively and professionally in all forms of communication with internal and external customers
    • Multi-task and change from one task to another without loss of efficiency or composure
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About Response Informatics

Founded
2018
Type
Size
Stage
Bootstrapped
About

Response Informatics is a globally established end to end technology and enterprise level management consulting company.

Incorporated in 1996, we have been sailing the ship with a single goal, the global adaption of the best technological and result driven practices for business growth.

With a humble start with management consulting and global staffing solutions, we have moved up the ladder sharply and significantly. Soon enough, we were delivering in various verticals and services ranging from enterprise level software and application development.

From mere technological consultation to high end, in-depth centers of excellence for cutting edge technologies such as Block chain, Artificial intelligence, Data analytics, Robotic Process Automation, Internet of Things.



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