QA Engineer

About the Role:

We are seeking a skilled Business Analyst to join our IT team. As a Business Analyst, you will be responsible for bridging the gap between business needs and technology solutions. You will work closely with stakeholders, developers, and project managers to ensure that requirements are gathered, analyzed, and implemented in alignment with the company’s business objectives. This role demands strong analytical, problem-solving, and communication skills, along with a solid understanding of IT systems.

Key Responsibilities:

1. Requirement Gathering & Analysis:

• Engage with stakeholders to understand business needs and translate them into detailed functional and technical specifications.
• Conduct interviews, workshops, and research to gather business and technical requirements.
• Collaborate with cross-functional teams, including developers, project managers, and UX designers, to ensure project goals align with business objectives.

1. Documentation & Communication:

• Create and maintain Business Requirement Documents (BRD) and Functional Requirement Documents (FRD).
• Prepare user stories, use cases, and process flow diagrams.
• Communicate technical concepts to non-technical stakeholders, ensuring clarity and understanding.

1. System Modeling & Design:

• Utilize modeling tools (such as UML or BPMN) to create workflow diagrams and system architecture.
• Create wireframes and prototypes to visualize the functionality and design of new systems or enhancements.
• Identify process improvement opportunities and recommend solutions.

1. Data Analysis & Reporting:

• Analyze data to identify trends, forecast outcomes, and provide actionable insights to stakeholders.
• Work with SQL databases to query data and assist in reporting.
• Create data visualizations and dashboards using tools like Power BI or Tableau.

1. Project Support & Coordination:

• Work closely with the development team throughout the Agile development lifecycle, ensuring that requirements are implemented effectively.
• Assist in managing sprints, user acceptance testing (UAT), and quality assurance processes.
• Provide post-implementation support and address any issues that arise after system go-live.

1. Stakeholder Management:

• Serve as the primary point of contact between the business stakeholders and the IT team.
• Facilitate communication between all parties, ensuring that stakeholders’ needs are met.

1. Pre-Sales & Post-Sales Support:

• Assist in pre-sales activities by evaluating client requirements, conducting feasibility studies, and providing solutions.
• Participate in post-sales support, ensuring that solutions are successfully implemented and meet the customer’s expectations.

Required Skills & Qualifications:

• Educational Background: Bachelor’s degree in Information Technology, Computer Science, Business Administration, or related field.
• Experience: 1+ years of experience as a Business Analyst in an IT company or related field.
• Technical Skills:
• Proficiency in data analysis tools (e.g., SQL) and reporting software (e.g., Tableau, Power BI).
• Knowledge of process modeling tools (e.g., Visio, Lucidchart).
• Familiarity with Agile methodology and tools (e.g., JIRA, Confluence).
• Understanding of APIs and system integrations.

Basic Qualification: 

• Programming experience with at least one modern language such as Java, Node.js  
• Experience with NoSQL databases like MongoDB 
• 2+ years of experience contributing to the architecture and design (architecture, design patterns, reliability and scaling) of new and current systems. 
• Bachelor Degree in Computer Science or related field. 
• Computer Science fundamentals in object-oriented design, data structures, 
• algorithm design, problem solving, and complexity analysis. 

Preferred Qualification: 

• Experience building complex applications on distributed systems that have been successfully deployed for a large customer base. 
• Experience with Agile Scrum, having served as a Scrum Master and delivered results. 
• Application of advanced coding techniques, such as dependency injection. 
• Proven experience with: writing design documents, leading code reviews, 
• applying SCM, managing builds and managing releases. 
• Knowledge of important design patterns 
• Applying unit testing / TDD to reduce testing cycles and production support 
• load. 

Job Summary:

We are seeking a motivated and enthusiastic Telecaller to join our admissions team. As a Telecaller, you 

will be responsible for contacting customers, introducing our products or services, and generating leads. 

Your primary objective will be to engage customers over the phone, provide information about our 

offerings, address any inquiries or concerns, Excellent communication skills, persuasive abilities, and a 

customer-oriented approach are essential for success in this role.

Responsibilities:

• Contact potential customers via telephone to introduce our programs. • Make outbound calls to clients and provide information about our offers. • Engage in active listening to understand Parent’s needs. • Answer customer inquiries, resolve complaints, and provide appropriate solutions. • Maintain accurate and up-to-date records of customer interactions and leads in the CRM system. • Follow up with customers to ensure satisfaction and foster long-term relationships. • Collaborate with the sales team to develop effective strategies and techniques. • Stay updated with product knowledge, market trends, and competitors' activities. • Participate in sales meetings, training sessions, and team-building activities.

Requirements:

• Proven experience as a Telecaller or similar sales role.

• Excellent verbal communication and interpersonal skills.

• Persuasive and confident with the ability to build rapport with customers.

• Active listening skills to understand customer needs and concerns.

• Ability to work in a target-driven environment and achieve goals.

• Strong organizational skills with the ability to multitask and prioritize effectively.

• Proficiency in using CRM software and other telecommunication tools.

• Ability to handle objections and resolve customer complaints professionally.

• High school diploma or equivalent; additional education or certifications in sales or customer 

service is a plus.

Key Responsibilities:

• Understand Business requirements in BI context and design data models to transform raw data into meaningful insights
• Create dashboards and interactive visual reports using Power BI
• Analyze data and present data through reports that aid decision-making
• Design, develop, test, and deploy Power BI scripts and perform detailed analytics
• Communicate with Business units & leadership team and aim at better visualization and transparency of data analytics, driving insightful business strategies and improved business performances
• Partner with other Technology teams to create Data models, Charts & Reports in a scalable and controlled environment

Knowledge/Experience:

• A bachelor’s degree in data science, data analytics, computer science, mathematics, statistics, econometrics, financial engineering, computer or electrical engineering, or other related quantitative fields
• 4-5 years of experience in Data Preparation & Analysis, Business Intelligence using Data visualization tools (e.g.: Power BI) and sound knowledge of JavaScript, SQL
• An understanding of Machine Learning and Artificial Intelligence (AI)
• Experience with analysis in FMCG or Electronic sector is preferred
• Strong knowledge of Microsoft Excel & PowerPoint

Skills/Qualifications:

• Strong analytical skills and ability to work in a fast-paced environment
• Business acumen to understand complex business problems and translate them into analysis that leads to actionable business insights
• Strong communication skills (oral and written) to explain complex data and analytical problems
• Willingness to learn and to explore new ideas, with independent thinking and attention to details
• Strong work ethics, the can-do attitude and excellent interpersonal skills