Business Developer

Job Title: Customer Support Team Lead

📍 Location: Bangalore

💼 Employment Type: Full-time

🕒 Shift: [Day / Rotational]

👥 Team Size: 8–15 agents (approx.)

Job Summary

We are looking for an experienced Customer Support Team Lead to manage and mentor a team of customer support executives. The ideal candidate will ensure service quality, meet SLAs, drive team performance, and act as the first level of escalation while maintaining a customer-first mindset.

Key Roles & Responsibilities

A. Team Management & Performance

• Lead, coach, and manage a team of customer support executives
• Monitor daily performance metrics including AHT, CSAT, FCR, SLA adherence
• Conduct regular 1:1s, performance reviews, and feedback sessions
• Prepare rosters and manage attendance to ensure adequate coverage

B. Operations & Service Delivery

• Ensure smooth handling of inbound/outbound calls, emails, and chats
• Act as the first point of escalation for customer issues
• Ensure adherence to processes, SOPs, and quality standards
• Identify gaps and drive process improvements

C. Quality, Training & Compliance

• Conduct call audits and quality checks
• Identify training needs and coordinate with training/QA teams
• Support onboarding and nesting of new joiners
• Ensure compliance with company policies and regulatory requirements

D. Reporting & Stakeholder Coordination

• Prepare and share daily/weekly MIS and performance reports
• Coordinate with internal teams (Operations, Product, Tech, QA) for issue resolution
• Share insights, trends, and improvement opportunities with management

Qualifications & Skills

• Graduate in any discipline (Postgraduate preferred)
• 5–8 years of experience in customer support, with 2–3 years as Team Lead
• Strong understanding of contact center metrics and SLAs
• Excellent communication, people management, and problem-solving skills
• Proficiency in MS Excel and CRM tools
• Ability to work in a fast-paced, target-driven environment

Preferred Skills

• Experience in BPO / Customer Support / Healthcare support (if applicable)
• Exposure to multi-channel support (voice, email, chat)

About Analyticsliv:

We are a Google Partner Agency & Google Tag Manager Certified Partner that believes that when the right set of people forms a team they can achieve formidable things. India's Digital industry is going to grow 10-fold in the next 5 years and we intend to play a strong role in that growth. If you think you have the potential to pace up with a fast growth process driven organization, we are waiting to hear from you.

Requirements:

• Bachelor's degree in Marketing or a related business or technology field
• Experience with Google Analytics 4 reporting in depth (default & custom) & Universal Analytics
• Extensive digital expertise including digital measurement and associated data and technology platforms
• In depth knowledge of the Google Analytics KPIs
• Ability to identify data quality issues, navigate multiple data sources, and work to resolve data quality issues.
• Ability to create impactful dashboards using Data Visualization tools
• Experience analysing web analytics data
• Strong analytical skills with high attention to detail
• Excellent verbal and written communication skills

Perks:

• Exposure to global brands and large-scale campaign management.
• Supportive and growth-oriented work culture.
• 5 Days working
• Flexible working hours
• Mediclaim working hours
• Maternity Leave benefits
• Paternity Leave benefits
• Birthday Leave benefits
• Yearly Performance Incentives
• Bereavement Leave 

We are seeking a highly motivated and experienced Sales Representative to join our team. The Sales Representative will be responsible for selling our product to local businesses in the United States. This individual will be responsible for developing and maintaining relationships with new and existing clients, as well as identifying and pursuing new sales opportunities. The ideal candidate will have a proven track record of success in sales and a strong ability to build and maintain relationships with clients.

Key Responsibilities:

• Identify and pursue new sales opportunities with local businesses in the United States
• Develop and maintain relationships with new and existing clients
• Understand the needs of potential and current clients and tailor product presentations and demonstrations accordingly
• Collaborate with the marketing team to develop and implement sales strategies
• Meet or exceed sales targets and goals
• Stay up-to-date on industry trends and changes, as well as new products and services offered by the company
• Attend industry events and conferences to network and generate leads

Qualifications:

• 2+ years of sales experience, preferably in the B2B space
• Proven track record of success in sales
• Strong communication and relationship-building skills
• Self-starter with the ability to work independently
• Proficiency in Microsoft Office and CRM systems
• Bachelor's degree in business, marketing, or a related field (preferred)

We are an equal opportunity employer and welcome candidates of all backgrounds to apply.

Position- BD Intern

Duration- 6 Months

About the role:

We are currently looking for a Business Development Executive (BDE) to join our digital marketing team. The ideal candidate will be dynamic, results-driven, and have a background in business administration, commerce, or any related field. The primary responsibility of this role is to generate leads, conduct client meetings, and implement sales strategies to drive business growth. It is important that the candidate has a strong understanding of digital marketing concepts and strategies, along with excellent communication and presentation skills. Adaptability and the ability to thrive in a fast-paced environment are also essential qualities for this role.

 Responsibilities:

• Utilize various digital marketing channels such as email marketing, social

media, content marketing, and SEO to attract potential clients.

• Conduct market research to identify target audiences and industries for prospecting.

• Build and maintain strong relationships with clients through regular

communication and follow-ups.

• Collaborate with the sales and marketing teams to develop and execute effective sales strategies to meet revenue targets.

• Stay updated on industry trends and competitor activities to identify new opportunities and stay ahead in the market.

• Excellent communication and interpersonal skills, with the ability to build rapport and influence decision-makers.

• 3+ year of experience in Development in JAVA technology.
• Strong Java Basics
• SpringBoot or Spring MVC
• Hands on experience on Relationl Databases (SQL query or Hibernate) + Mongo (JSON parsing)
• Proficient in REST API development
• Messaging Queue (RabitMQ or Kafka)
• Microservices
• Any Caching Mechanism
• Good at problem solving

Good to Have Skills:

• 3+ years of experience in using Java/J2EE tech stacks
• Good understanding of data structures and algorithms.
• Excellent analytical and problem solving skills.
• Ability to work in a fast paced internet start-up environment.
• Experience in technical mentorship/coaching is highly desirable.
• Understanding of AI/ML algorithms is a plus.

Tech CoFounder wanted for our startup. We're building a TikTok of dashcam type videos to allow users to capture interesting scenes or moments from across more than 6 crore kms of roads globally. This solution can have a lot of Connected Mobility potential at the back.

It's a short videos app meant for dashcam style videos getting recorded but from the user's smartphone (placed on a holder in a car or on a bike or in the users hands as well)

The individual should have knowledge of Full stack mobile app development preferably in Kotlin and MEAN stack along with the ability to deploy things on cloud (AWS) A plus point if he OR she knows about iOS app development as well. Bigger plus point will be the ability to move quickly with regards to developing and rolling out features for users at lightening speed.

*Salary mentioned is the salary we both can draw once the initial set of investors come on board and we can raise north of US$ 100k in the first round. You will be entitled to 30-35% equity in exchange of your initial tech development efforts.

Salaries will obviously go up as we raise more rounds and so will the value of our equity go up during each fund raise.

Job Overview:

As a Lead ETL Developer for a very large client of Paradigm, you are in charge of design and creation of data warehouse related functions such as, extraction, transformation and loading of data and expected to have specialized working knowledge in Cloud platforms especially Snowflake. In this role, you’ll be part of Paradigm’s Digital Solutions group, where we are looking for someone with the technical expertise to build and maintain sustainable ETL Solutions around data modeling and data profiling to support identified needs and expectations from the client.

Delivery Responsibilities

• Lead the technical planning, architecture, estimation, develop, and testing of ETL solutions
• Knowledge and experience in most of the following architectural styles: Layered Architectures, Transactional applications, PaaS-based architectures, and SaaS-based applications; Experience developing ETL-based Cloud PaaS and SaaS solutions.
• Create Data models that are aligned with clients requirements.
• Design, Develop and support ETL mapping, strong SQL skills with experience in developing ETL specifications
• Create ELT pipeline, Data Model Updates, & Orchestration using DBT / Streams/ Tasks / Astronomer & Testing
• Focus on ETL aspects including performance, scalability, reliability, monitoring, and other operational concerns of data warehouse solutions
• Design reusable assets, components, standards, frameworks, and processes to support and facilitate end to end ETL solutions
• Experience gathering requirements and defining the strategy for 3rd party data ingestion methodologies such as SAP Hana, and Oracle
• Understanding and experience on most of the following architectural styles: Layered Architectures, Transactional applications, PaaS-based architectures and SaaS-based applications; Experience designing ETL based Cloud PaaS and SaaS solutions.

Required Qualifications

• Expert Hands-on experience in the following:
• Technologies such as Python, Teradata, MYSQL, SQL Server, RDBMS, Apache Airflow, AWS S3, AWS Datalake, Unix scripting, AWS Cloud Formation, DevOps, GitHub
• Demonstrate best practices in implementing Airflow orchestration best practices such as creating DAG’s, and hands on knowledge in Python libraries including Pandas, Numpy, Boto3, Dataframe, connectors to different databases, APIs
• Data modelling, Master and Operational Data Stores, Data ingestion & distribution patterns, ETL / ELT technologies, Relational and Non-Relational DB's, DB Optimization patterns
• Develop virtual warehouses using Snowflake for data-sharing needs for both internal and external customers.
• Create Snowflake data-sharing capabilities that will create a marketplace for sharing files, datasets, and other types of data in real-time and batch frequencies
• At least 8+ years’ experience in ETL/Data Development experience
• Working knowledge of Fact / Dimensional data models and AWS Cloud
• Strong Experience in creating Technical design documents, source-to-target mapping, Test cases/resultsd.
• Understand the security requirements and apply RBAC, PBAC, ABAC policies on the data.
• Build data pipelines in Snowflake leveraging Data Lake (S3/Blob), Stages, Streams, Tasks, Snowpipe, Time travel, and other critical capabilities within Snowflake
• Ability to collaborate, influence, and communicate across multiple stakeholders and levels of leadership, speaking at the appropriate level of detail to both business executives and technology teams
• Excellent communication skills with a demonstrated ability to engage, influence, and encourage partners and stakeholders to drive collaboration and alignment
• High degree of organization, individual initiative, results and solution oriented, and personal accountability and resiliency
• Demonstrated learning agility, ability to make decisions quickly and with the highest level of integrity
• Demonstrable experience of driving meaningful improvements in business value through data management and strategy
• Must have a positive, collaborative leadership style with colleague and customer first attitude
• Should be a self-starter and team player, capable of working with a team of architects, co-developers, and business analysts

Preferred Qualifications:

• Experience with Azure Cloud, DevOps implementation
• Ability to work as a collaborative team, mentoring and training the junior team members
• Position requires expert knowledge across multiple platforms, data ingestion patterns, processes, data/domain models, and architectures.
• Candidates must demonstrate an understanding of the following disciplines: enterprise architecture, business architecture, information architecture, application architecture, and integration architecture.
• Ability to focus on business solutions and understand how to achieve them according to the given timeframes and resources.
• Recognized as an expert/thought leader. Anticipates and solves highly complex problems with a broad impact on a business area.
• Experience with Agile Methodology / Scaled Agile Framework (SAFe).
• Outstanding oral and written communication skills including formal presentations for all levels of management combined with strong collaboration/influencing.

Preferred Education/Skills:

• Prefer Master’s degree
• Bachelor’s Degree in Computer Science with a minimum of 8+ years relevant experience or equivalent.

• Work with stakeholders across the business to ensure that user stories are clearly defined, delivered, and approved for deployment
• Translate business requirements into detailed system requirements and technical design specifications
• Investigate, model, define and document required business processes
• Carry out requirements analysis for change requests including requirements gathering and participating in workshops to understand project objectives and scope
• To work with other business analysts and members of Group Infrastructure to develop realistic solutions to business requirements, taking into account budgets, timescales and costs
• Support the development of training and implementation material
• Assist in integration and acceptance testing
• Participate in sprint planning where applicable

Key Skills

• Experience using agile project management tools such as Pivotal Tracker
• Experience working within Scrum or other agile teams
• Experience in working with Marketing and Events tools such as Eventsforce
• Experience of working in a technology-focused company