We are looking for ambitious and dynamic professionals, who have skills in driving presales activities, client servicing and client relationship building.
Industry Type: IT Software
Experience: 1-3 yrs.
Profile: IT Presales & Marketing
Job Type: Full Time
Location: Indore (MP)
Responsibilities
We are looking for smart working, high output individuals who want to grow fast and work with PROCESS MASTER in Presales and Marketing field. The role will require performing on all key pre- sales activities including:
- Responsible for generating sales with existing customers and developing opportunities with new customers
- Cold calling (International/Domestic) and to assist the team members to generate & follow up leads
- Prepares reports by collecting, analyzing, and summarizing information
- Maintaining and updating customer databases in our CRM related to sales
- Tracking the status of business opportunity
- Draft proposal strategy, proposal writing and create sales presentations to be submitted to customers
- Draft RPF and RFQ according to customer requirements
- Responsible for working on CRM from Presales standpoint
Mandatory Requirements
Qualifications:
- Any graduate/Post Graduate may apply with consistently good academic record =>60% throughout
- B Tech with MBA background candidates will be given slight preference
Skills and Knowledge:
- Excellent presentation skills with ability to lead & manage discussion
- Strong people-networking and influencing skills
- Advanced skills in MS-Excel, PowerPoint, MS Word
- Self-learner with abreast on the latest in technology, competition and the industry landscape
- Excellent organizational skills to help keep track of all sales leads.
- Ability to analyze, learn, anticipate, identify and resolve problems and make logical decisions
Competencies:
- Excellent Communication (Verbal and written Concise & detailed)
- Ability to work in a dynamic set-up with a never-say-die attitude
- Good interpersonal and Analytical skills
- Ability to work under strong pressure of deadlines
- No travel required except travelling in MP Region
Shubham Vishwakarma
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Role Summary:
We are seeking experienced Application Support Engineers to join our client-facing support team. The ideal candidate will be the first point of contact for client issues, ensuring timely resolution, clear communication, and high customer satisfaction in a fast-paced trading environment.
Key Responsibilities:
• Act as the primary contact for clients reporting issues related to trading applications and platforms.
• Log, track, and monitor issues using internal tools and ensure resolution within defined TAT (Turnaround Time).
• Liaise with development, QA, infrastructure, and other internal teams to drive issue resolution.
• Provide clear and timely updates to clients and stakeholders regarding issue status and resolution.
• Maintain comprehensive logs of incidents, escalations, and fixes for future reference and audits.
• Offer appropriate and effective resolutions for client queries on functionality, performance, and usage.
• Communicate proactively with clients about upcoming product features, enhancements, or changes.
• Build and maintain strong relationships with clients through regular, value-added interactions.
• Collaborate in conducting UAT, release validations, and production deployment verifications.
• Assist in root cause analysis and post-incident reviews to prevent recurrences.
Required Skills & Qualifications:
• Bachelor's degree in computer science, IT, or related field.
• 2+ years in Application/Technical Support, preferably in the broking/trading domain.
• Sound understanding of capital markets – Equity, F&O, Currency, Commodities.
• Strong technical troubleshooting skills – Linux/Unix, SQL, log analysis.
• Familiarity with trading systems, RMS, OMS, APIs (REST/FIX), and order lifecycle.
• Excellent communication and interpersonal skills for effective client interaction.
• Ability to work under pressure during trading hours and manage multiple priorities.
• Customer-centric mindset with a focus on relationship building and problem-solving.
Nice to Have:
• Exposure to broking platforms like NOW, NEST, ODIN, or custom-built trading tools.
• Experience interacting with exchanges (NSE, BSE, MCX) or clearing corporations.
• Knowledge of scripting (Shell/Python) and basic networking is a plus.
• Familiarity with cloud environments (AWS/Azure) and monitoring tools.
Why Join Us?
• Be part of a team supporting mission-critical systems in real-time.
• Work in a high-energy, tech-driven environment.
• Opportunities to grow into domain/tech leadership roles.
• Competitive salary and benefits, health coverage, and employee wellness programs.
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Full Stack Developer - Averlon