Business Developer

Job Title: Customer Success Lead

Location: Mumbai

Work Mode: Remote

Shift Timings: US Shift

Experience: 4–7 years

Industry: B2B SaaS | Enterprise Accounts

About Master-O

Master-O is a next-generation sales enablement and microskill learning platform that empowers frontline teams through gamification, AI-driven coaching, and continuous performance reinforcement.

Our platform is trusted by leading enterprises in financial services, retail, pharma, consumer goods, telecom, automobile, BFSI, construction and others to drive measurable business outcomes across sales readiness, productivity, and execution excellence.

As we scale our presence across global markets—especially the North American enterprise segment—we are looking for someone who can own strategic accounts, drive adoption, and unlock growth opportunities.

Role Overview

The Customer Success Lead will play a critical role in ensuring long-term customer value, retention, and expansion for Master-O’s enterprise clients. This role goes beyond traditional customer success—combining strategic account management, and business development.

You will act as a trusted advisor to senior stakeholders, ensuring customers achieve measurable ROI while identifying opportunities to grow the account footprint.

Key Responsibilities

Customer Success & Key Account Management

• Own end-to-end customer success for enterprise corporate accounts, primarily in the North American market
• Drive onboarding, adoption, engagement, and value realization of the Master-O platform
• Build strong relationships with CXOs, Sales Heads, L&D leaders, and other stakeholders
• Act as the point of contact with the customer, ensuring feedback is looped back into product and solution improvements
• Track success metrics such as usage, renewals, and expansions

Business Development & Account Expansion

• Identify upsell and cross-sell opportunities within existing accounts
• Collaborate with Sales and Leadership teams to convert success stories into growth opportunities
• Support new business conversations through demos wherever required
• Drive expansion into new teams, geographies, or use cases within existing enterprise clients

Stakeholder & Internal Collaboration

• Work closely with Product & Design, Tech and CS teams to ensure seamless execution
• Translate client business objectives into platform use cases and success roadmaps
• Support case studies, testimonials, and references from satisfied customers

Required Skills & Experience

• 4–7 years of full-time experience in Customer Success / Key Account Management
• Prior experience in B2B SaaS companies, handling enterprise-level clients
• Proven experience working with North American customers and managing stakeholders across time zones
• Strong understanding of SaaS metrics, renewals, expansions, and customer lifecycle management
• Exposure to large consumer-driven enterprises (preferred)
• Excellent communication, presentation, and stakeholder management skills
• Strong business acumen with the ability to connect product value to business outcomes
• Comfortable working in a remote setup with US shift timings

What You’ll Get

• Opportunity to work with both: Pan-India and Global enterprise brands
• High ownership role with direct impact on customer outcomes and revenue growth
• Exposure to cutting-edge AI-driven learning and sales enablement technology
• Fast-paced environment with room to grow into a leadership role
• Competitive compensation aligned with experience

We are seeking a dynamic and motivated Field Sales Executive to join our sales team. The ideal candidate will be responsible for generating new business and maintaining existing client relationships through face-to-face meetings and presentations. This role requires a high level of travel and interaction with clients in various locations.

Key Responsibilities:

1. Client Visits: Conduct regular visits to current and potential clients to present our products/services.
2. Sales Targets: Meet and exceed sales targets and goals as set by the company.
3. Market Analysis: Conduct market research to identify new business opportunities and provide feedback on market trends.
4. Product Demonstrations: Deliver detailed presentations and demonstrations of our products/services to clients.
5. Relationship Management: Build and maintain strong relationships with clients to ensure customer satisfaction and repeat business.
6. Negotiation and Closing: Negotiate terms and conditions with clients and close sales deals.
7. Reporting: Prepare and submit detailed sales reports and forecasts to the Sales Manager.
8. Customer Support: Provide after-sales support to clients and address any issues or concerns.
9. Team Collaboration: Work closely with the sales and marketing teams to develop and implement effective sales strategies.
10. Compliance: Ensure all sales activities comply with company policies and procedures.

Qualifications:

1. Education: Bachelor’s degree in Business, Marketing, or a related field.
2. Experience: Minimum of [X] years of experience in sales, preferably in a field sales role.
3. Skills:

• Strong communication and interpersonal skills.
• Proven track record of achieving sales targets.
• Excellent negotiation and closing skills.
• Ability to work independently and manage time effectively.
• Proficiency in using CRM software and MS Office Suite.

1. Other Requirements:

• Valid driver’s license.
• Willingness to travel extensively

As a PHP Backend Developer, your primary responsibility will be to develop and maintain the server-side logic of web applications, ensuring high performance, responsiveness, and scalability. You will work closely with the front-end development team, project managers, and other stakeholders to deliver robust and efficient web solutions.

Responsibilities:

• Develop and maintain server-side applications using PHP frameworks (such as Yii, Laravel, Symfony, and CodeIgniter) and other related technologies.
• Write clean, well-structured, and reusable code following industry best practices and coding standards.
• Collaborate with front-end developers to integrate user-facing elements with server-side logic.
• Design and implement secure and efficient APIs for data exchange with the front end and external services.
• Optimize application performance by identifying and resolving bottlenecks, improving code efficiency, and implementing caching mechanisms.
• Ensure data integrity and implement proper validation and error-handling techniques.
• Collaborate with database administrators to design and optimize database schemas and queries.
• Conduct thorough testing and debugging of applications to ensure high-quality deliverables.
• Stay updated with the latest trends and advancements in PHP development and related technologies.
• Participate in code reviews and provide constructive feedback to maintain code quality and improve team collaboration.
• Collaborate with the project management team to estimate project timelines and deliver work within specified deadlines.
• Troubleshoot and resolve production issues, provide technical support and perform maintenance tasks as required.

Requirements:

• Proven work experience as a PHP Backend Developer or similar role.
• Strong proficiency in PHP and its frameworks (Yii, Laravel, Symfony, etc.) with a good understanding of object-oriented programming principles.
• Experience with frontend technologies (HTML5, CSS3, JavaScript) and their integration with backend systems.
• Familiarity with database systems, such as MySQL, PostgreSQL, or MongoDB, and proficiency in writing efficient database queries.
• Knowledge of version control systems like Git for code collaboration and deployment.
• Familiarity with RESTful API development and integration of third-party APIs.
• Experience in optimizing application performance and implementing caching techniques.
• Understanding of security principles and best practices for web application development.
• Excellent problem-solving and analytical skills with strong attention to detail.
• Good communication and teamwork skills to collaborate effectively with cross-functional teams.
• Ability to work independently and handle multiple projects simultaneously.

• Bring in a "can-do" attitude
• Passion towards technology and software engineering - open source, pet projects, conference talks, getting better at writing clean code.
• Participate in a highly fluid environment applying agile software development principles.
• Carry out unit tests and other quality control mechanisms to inform and validate the designs and code
• Work with product owner/BAs to bring an end to end perspective of the problem.
• Ability to ask the right questions and communicate your ideas with clarity.
• Ability to collaborate with various stakeholders and take complete ownership.
• Participate actively in building one of the most impactful organizations in retail technology.

• Quickly adapt to our startup environment which is both demanding and fast-paced (but is also a lot of fun).
• Eager in learning new concepts, technologies and be productive in short time.
• Convert a raw idea into usable real-life software products Write modular, readable and maintainable code.
• Good understanding and working knowledge of technologies worked.
• Demonstrate good problem solving skills
• Own and be able to manage a small to medium sized modules.
• Demonstrate ability to guide and coach a new team member or fresher.

We’re looking for a Full Stack developer who will take on a key role on our team. This Full Stack developer must have knowledge in all stages of software development.

You’ll be working alongside other engineers and developers, collaborating on the various layers of the infrastructure for our client.

Full Stack Developer Skills and Expertise 

Below is a list of several skills and responsibilities of Full Stack developers.

• Design overall architecture of the web application.
• Maintain quality and ensure responsiveness of applications.
• Collaborate with the rest of the engineering team to design and launch new features.
• Maintain code integrity and organization.
• Understanding and implementation of security and data protection.
• Experienced with PHP, MYSQL,
• Proficient experience using advanced JavaScript libraries and frameworks such as AngularJS, KnockoutJS, BackboneJS, ReactJS Etc..
• Development experience for both mobile and desktop.
• Understanding of client-Server Architecture.
• Understanding of AWS Management console & its different services like EC2, RDS, Route53 Etc..
• Experience with cloud message APIs and usage of push notifications.
• Knowledge of code versioning tools such as Git, Bitbucket or SVN.
• Must be good understanding in HTML5 & CSS3.
• Must be good understanding at running command via SSH using CLI
• Experience working with graphic designers and converting designs to visual elements.
• Must have good understanding about MVC architecture.
• Having knowledge on CMS like WordPress, Magento, Shopify will be additive advantage.