Senior Sales Executive

Position Name : Product Engineer (Backend Heavy)

Experience : 3 to 5 Years

Location : Bengaluru (Work From Office, 5 Days a Week)

Positions : 2

Notice Period : Immediate joiners or candidates serving notice (within 30 days)

Role Overview :

We’re looking for Product Engineers who are passionate about building scalable backend systems in the FinTech & payments domain. If you enjoy working on complex challenges, contributing to open-source projects, and driving impactful innovations, this role is for you!

What You’ll Do :

• Develop scalable APIs and backend services.
• Design and implement core payment systems.
• Take end-to-end ownership of product development from zero to one.
• Work on database design, query optimization, and system performance.
• Experiment with new technologies and automation tools.
• Collaborate with product managers, designers, and engineers to drive innovation.

What We’re Looking For :

• 3+ Years of professional backend development experience.
• Proficiency in any backend programming language (Ruby on Rails experience is a plus but not mandatory).
• Experience in building APIs and working with relational databases.
• Strong communication skills and ability to work in a team.
• Open-source contributions (minimum 50 stars on GitHub preferred).
• Experience in building and delivering 0 to 1 products.
• Passion for FinTech & payment systems.
• Familiarity with CI/CD, DevOps practices, and infrastructure management.
• Knowledge of payment protocols and financial regulations (preferred but not mandatory)

Main Technical Skills :

• Backend : Ruby on Rails, PostgreSQL
• Infrastructure : GCP, AWS, Terraform (fully automated infrastructure)
• Security : Zero-trust security protocol managed via Teleport

Required Skills:

• 4+ years of experience in embedded software development.
• 2 - 4 years of hands-on experience in C/C++ programming.
• Knowledge of TCP/IP internals and common network protocols such as DHCP, DNS, IPV4/IPV6, NAT
• In-depth knowledge of Layer 2 and Layer 3 protocols (Ethernet, IP, TCP/UDP, MPLS, BGP, OSPF)
• In-depth knowledge of RDK-B architecture, TR-069/TR-181, and networking stacks
• Work on TR-069, TR-181 data models, and DOCSIS / DSL / GPON technologies
• Experience and knowledge on IEEE802.11/Wi-Fi protocols such as WPA, RADIUS, WPS, 802.11n/ac/ax/be, mesh networking

• The customer support team provides 24/7 high-quality customer engagement and a smooth experience.
• Serve as the primary point of contact for customers, addressing inquiries, resolving product-related issues, and guiding users through technical challenges.
• Deliver exceptional technical support by responding promptly to inbound queries, providing step-by-step guidance, and providing timely updates on open queries.
• Investigate and troubleshoot product-related issues in real-time, coordinating with cross-functional teams to ensure swift resolution and customer satisfaction.
• Contribute to creating comprehensive product documentation, tutorials, and FAQs to empower the team and enhance self-help capabilities.
• Conducting thorough testing of new features within the test environment for a better understanding of the product.
• Provide status updates and conduct periodic meetings to keep clients up to date.
• Adhering to the escalation matrix promptly to guarantee that customer issues are addressed within the specified SLA.
• Maintain the KPIs and KRAs set to ensure alignment with organizational targets and goals.
• Adhering to Standard Operating Procedures (SOPs) to ensure the team consistently provides resolutions under established standards.
• Excellent verbal communication skills with the ability to convey technical information clearly to non-technical users.
• Strong problem-solving skills, with a keen attention to detail in issue resolution.
• Customer-focused mindset, ensuring a positive and supportive experience for users.
• Technical aptitude and the ability to understand and explain complex product features.
• Proven experience in customer support or a related role, with a track record of driving customer satisfaction.
• Familiarity with ticketing systems and other support tools to streamline issue resolution processes.
• Ability to work collaboratively in a team environment and adapt to evolving product requirements.
• Eagerness to learn about the product and its capabilities.
• Excellent written communication skills ensure the technical terms are understandable to non-technical individuals.

B.Tech./ BE - Computer, IT, Electronics only

Requirements:

• 3+ year of experience in Development in JAVA technology.
• Strong Java Basics
• SpringBoot or Spring MVC
• Hands on experience on Relational Databases (SQL query or Hibernate) + Mongo (JSON parsing)
• Proficient in REST API development
• Messaging Queue (RabitMQ or Kafka)
• Microservices
• Any Caching Mechanism
• Good at problem solving

Skills:

• 3+ years of experience in using Java/J2EE tech stacks
• Good understanding of data structures and algorithms.
• Excellent analytical and problem solving skills.
• Ability to work in a fast paced internet start-up environment.
• Experience in technical mentorship/coaching is highly desirable.
• Understanding of AI/ML algorithms is a plus.
• Java
  Agile and Kafka
  Microservices
  Springboot
  NoSQL/MongoDB
  Scrum

Node JS Developer
JD:

• In depth knowledge of Node.js (with framework, probably Sails.js or at least Express.js)

• Thorough understanding of relational databases such as MySQL or similar technologies.

• Complete knowledge on MongoDB database.

• Excellent coding skill in Node.js, JavaScript

• AWS Hosting.

• Knowledge working closely with git.

• Experience with the Express.js framework.

• Proficiency in Linux environment.

• Agile/Scrum development cycle understanding.

• Excellent communication skills and being able to work independently or in a full team.