Salesforce Manager

Job Title: Coordinator, Customer Care Center – Service

Location: Malad,Mumbai

Status: Active

Salary Range: INR 4,80,000 – 7,50,000 per annum

Experience Required: 1 – 12 years

Job Functions and Responsibilities

• Handle loan-related customer inquiries over the loan servicing toll-free number for pre-foreclosure to delinquent accounts.
• Follow up with customers when payment commitments are not met.
• Log all borrower contacts into the loan servicing system.
• Offer long-term resolutions to customers to resolve delinquency issues.
• Efficiently use an autodialing system to maximize productivity and increase contact ratios.
• Achieve the prescribed number of customer contacts during each workday.
• Understand customer relations functions and available services.
• Perform other duties as assigned by the department manager.

Education / Experience

• Strong customer service skills are essential.
• Fluency in English is required.
• Knowledge or experience in mortgage loan servicing is desirable but not mandatory.
• Graduate degree preferred; undergraduates must have at least 6 months of call center (voice support) experience.

Work Schedule / Requirements

• Must be willing to work in US shifts.
• Shift timings: 5:30 PM / 6:30 PM / 7:30 PM / 8:30 PM IST (may change twice a month).
• Call center hours: Monday – Friday, 8:00 AM – 9:00 PM EST; Saturday, 8:00 AM – 5:00 PM EST.
• Must have a stable internet connection (minimum 50 Mbps) for remote work.
• Candidates must reside in Mumbai (base location) while working from home.
• Currently following a hybrid model — employees will be scheduled to work both from office and home.
• Mandatory work from office during training and initial production phase (minimum 6 months) until performance standards are consistently met.
• Flexibility required for potential role transitions between Customer Service and Customer Resolutions as per business needs.
• Transportation provided for late shifts.

Must-Haves

• Excellent communication skills.
• Minimum 1 year of call center experience (voice support).
• Willingness to work in rotational shifts.
• Flexibility to adapt to business and schedule changes.

Interview Process

1. Screening Call
2. Two Virtual Rounds (Technical / Process-related)

Job Description: We currently have an opportunity available for Jr. iOS App developers to work full time at our eCommerce product.

Preferably who have worked on an eCommerce platform and developed a minimum of 2 applications.

Responsibilities:

- Design, build, and maintain high performance, reusable, and reliable code

- Strong knowledge of swift.

- iOS app architecture

- REST API Integration.

- Deployment process on App store.

- Proficient understanding of code versioning tools, such as Git

- Familiar with APN and Firebase Push notification.

If you are interested to solve any kind of Code related error, learning new features and adapting them to real-world projects then you are ready to apply.

- Experience in Core PHP , MVC Architecture.

- Ability to write APIs incl Restful APIs.

- Knowledge of Bootstrap or other front-end frameworks

- Skilled in JavaScript, jQuery, AJAX, JSON, HTML and CSS.

- Knowledge of database operations with MySQL.

IoT backend - * Good work experience in C#.Net, Asp.Net Web APIs, Microservices

* Good development work experience in Azure: AppServices, Functions, Authentication, Consuming and leveraging Azure SAAS services, IoT services, MQTT, IoT Hub, Working with schema less databases, Timeseries database, etc

* Good experience in MS SQL

# Good to have is some development experience in front-end technologies JavaScript, Angular, React, etc

Roles & Responsibilities

• Devise creative and engaging social media strategies following the design thinking process.

• Build user personas to create understanding and empathy with target audience.

• Manage the day-to-day handling of all social media channels such as LinkedIn, Facebook, Twitter, Instagram and YouTube.

• Craft engaging multimedia content across multiple social media platforms.

•  Build key relationships with influencers across social media platforms.

•  Manage social media communities by responding to social media posts and developing discussions.

•  Monitor, track, analyze and report on performance on social media platforms using tools such as Google Analytics and Facebook insights.

• Research and assess the latest trends and techniques to find new and better ways of measuring social media activities.

•  Analyze competitor activities.

•  Set targets to increase brand awareness and customer engagement.

Key Skills:

Digital Marketing, Social Media Ads Campaign Management, Social Media Marketing (SMM), SEO, Marketing Strategy, Content Strategy, Search Engine Marketing (SEM), Content Marketing, MS Office

• We are looking for a PHP Developer responsible for managing back-end services and the interchange of data between the server and the users.

• Your primary focus will be the development of all server-side logic, definition and maintenance of the central database, and ensuring high performance and responsiveness to requests from the front-end.

• You will also be responsible for integrating the front-end elements built by your co-workers into the application. Therefore, a basic understanding of front-end technologies is necessary as well.

• Integration of user-facing elements developed by front-end developers
• Build efficient, testable, and reusable PHP modules
• Solve complex performance problems and architectural challenges
• Integration of data storage solution

Skills And Qualifications

• Strong knowledge of PHP web frameworks (such as Laravel, Yii, etc depending on your technology stack)
• Understanding the fully synchronous behavior of PHP
• Understanding of MVC design patterns
• Basic understanding of front-end technologies, such as JavaScript, HTML5, and CSS3
• Knowledge of object oriented PHP programming
• Understanding accessibility and security compliance (Depending on the specific project)
• Strong knowledge of the common PHP or web server exploits and their solutions
• Understanding fundamental design principles behind a scalable application
• User authentication and authorization between multiple systems, servers, and environments
• Integration of multiple data sources and databases into one system
• Familiarity with limitations of PHP as a platform and its workarounds
• Creating database schemas that represent and support business processes
• Familiarity with SQL/NoSQL databases and their declarative query languages

What will you do?

• Act as senior level escalation point for technical remediation of incidents and service requests.
• Work as L2 resource in AWS Cloud infrastructure and system administration team providing technical support and resolving issues
• Troubleshoot technical issues faced which could be related to external interfaces, networking, application and Ubuntu configuration, IIS Configuration, Linux Servers etc.
• Resolving urgent and immediate requests by support team in a vibrant and demanding environment.
• Test upgrades and patches from development team prior to client rollout
• Document the Interface testing and other details, update and complete all handovers.
• Coordinate directly with on-site IT, vendors, off-site helpdesks over email or phone calls to complete technical assignments.
• Do audit of new implemented properties for initial few weeks and identify the repeated issues reported by property.

Technical Competencies you’ll possess:

• Strong Linux and Windows Administration skills
• In depth knowledge of the windows servers & Linux servers.
• Good understanding of AWS Cloud Infrastructure, Networking, Firewall, Infrastructure, SQL and IIS Configuration, Ubuntu Configurations and MySQL.
• Working knowledge of interfaces and integrations of systems.
• Enhanced troubleshooting skills.
• Possess a good understanding of Internet based technologies including DNS, Security, IP Routing,- SSH, FTP, HTTP/HTTPS, Email Routing, etc.

Job brief

We are looking for an Android Developer who possesses a passion for pushing mobile technologies to the limits. This Android app developer will work with our team of talented engineers to design and build the next generation of our mobile applications. Android programming works closely with other app development and technical teams.

Responsibility

Design and build advanced applications for the Android platform

Collaborate with cross-functional teams to define, design, and ship new features

Work with outside data sources and APIs

Unit-test code for robustness, including edge cases, usability, and general reliability

Work on bug fixing and improving application performance

Continuously discover, evaluate, and implement new technologies to maximize development efficiency

• Proven software development experience and Android skills development
•  Strong experience in Android app development 
• Experience with Android SDK and also android studio.
• Experience working with remote data via REST and JSON
• Strong command working on kotlin and nodejs.