
REST & SOAP API ,Streaming API, Communities, Lightning , Omni Channel, Knowledge Base, Social Studio, CTI, Console Javascript) |
• Omni Channel, CTI, Console Javascript, Communities, Lightning( Aura , LWC Components), Console Javascript |
• Knowledge Base, Social Studio, CTI, Console Javascript, REST & SOAP integrations, Data Migrations. |

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Key Responsibilities:
1. Provide technical support for application users
2. Replicate issues in the UAT environment
3. Maintain application master data
4. Document and manage knowledge base
5. Troubleshoot issues and identify solutions
6. Maintain positive working relationships with team members, including engineers and customer support technicians
7. Monitor application alerts and provide proactive services
8. Test new features in the application
9. Conduct impact tests of new features on the existing production environment

Merito is a curated talent platform where we identify, assess, and connect candidates for matching job opportunities. We are working with the mission to change the way hiring is done. The company is founded by a team of alumni from IIM Ahmedabad, McKinsey with more than 2 decades of experience in recruitment, training, and coaching.
About our client :-
Our client is a global data and measurement-driven media agency whose mission is to make brands more valuable to the world. Clients include Google, Flipkart, NBCUniversal, L’Oréal and the Financial Times. The agency is more than 2,000 people strong, manages $4.5B in annualized media spend, and deploys campaigns in 121 markets via 22 offices in APAC, EMEA and the Americas.
About the role :-
Accountable for quantifying and measuring the success of our executions and for delivering insights that enable us to innovate the work we deliver. You will be Supporting analyses for campaigns and helping the development of new analytical tools.
Some of the things we’d like you to do :-
● Take ownership of delivery for designated clients/projects
● Collaborate with campaign team to identify opportunities where our analytics offering can add value
● Gain an understanding of marketing plans and their objectives to be able to assist with comprehensive measurement, and test & learn plans
● Develop analytical techniques to analyze results from
experiments/studies/observations
● Explore methods/techniques for solving business problems given the data available (potentially 3rd party)
● Help internal and external clients understand the capability and limitations of methods used
● Develop and present compelling and innovative presentations.
A bit about yourself :-
● Degree from a top-tier College, 3.0 GPA or equivalent (preferably numerical)
● Proficiency with systems such as SQL, Social Analytics tools (Crimson Hexagon), Python, and ‘R’
● Have some understanding of marketing campaigns and their objectives
● Strong analytical skills - ability to analyze raw data, find insights, and provide actionable strategic recommendations
● Ability to manage someone effectively to bring out the best in their skill sets, motivating them to succeed, and keeping their focus
● Strong work ethic, with ability to manage multiple projects, people, and time zones to meet deadlines and deliver results


Proficient with Swift, Objective C and Cocoa Touch.
Good knowledge in UI & Unit testing.
Good understanding and knowledge in OOPS concepts
Good knowledge in Protocol oriented programming
Good knowledge in SOLID Principles
Deep understanding of MVVM design pattern
Good Knowledge in RXswift Framework
Knowledge in Test Driven Development
Knowledge in continuous integration and continuous development
Computer Engineering Graduates interested in IT Management consulting, Implementing & customer success management.
We, consult, Implement, and support, Manage Engine IT Management Tools from ZOHO Corporation. These tools help Enterprises Manage IT in their Enterprise, to manage Devices, Servers & networks, IT helpdesk, Assets, with about 70+ tools that are Industry best. https://www.manageengine.com/products.html">https://www.manageengine.com/products.html
Job Desctiption
- Learning will be by self based on provided Online links, u-tubes , literature etc. Senior personnel would be available for some guidance.
- They would then be consulting with customers ( typically Govt., PSU,SME and corporates in Delhi NCR) to showcase how these solutions could enhance productivity, performance, security of businesses
- Aid implementation of the solutions at client site
- Ensure client comfort and ease of use of deployed solutions
- Compare and upsell complementary solutions to those already existing at client locations
- NO CODING will be required in the job profile
About Kloud9:
Kloud9 exists with the sole purpose of providing cloud expertise to the retail industry. Our team of cloud architects, engineers and developers help retailers launch a successful cloud initiative so you can quickly realise the benefits of cloud technology. Our standardised, proven cloud adoption methodologies reduce the cloud adoption time and effort so you can directly benefit from lower migration costs.
Kloud9 was founded with the vision of bridging the gap between E-commerce and cloud. The E-commerce of any industry is limiting and poses a huge challenge in terms of the finances spent on physical data structures.
At Kloud9, we know migrating to the cloud is the single most significant technology shift your company faces today. We are your trusted advisors in transformation and are determined to build a deep partnership along the way. Our cloud and retail experts will ease your transition to the cloud.
Our sole focus is to provide cloud expertise to retail industry giving our clients the empowerment that will take their business to the next level. Our team of proficient architects, engineers and developers have been designing, building and implementing solutions for retailers for an average of more than 20 years.
We are a cloud vendor that is both platform and technology independent. Our vendor independence not just provides us with a unique perspective into the cloud market but also ensures that we deliver the cloud solutions available that best meet our clients' requirements.
What we are looking for:
- Service Manager managing a team providing L1, L2 support for multiple applications
- Should be able to work in China hours as and when required
- 6-7 years of experience in a support role
- 2+ years’ experience in Prior experience in supervisory role
- Manage shift rosters, escalations
- Responsible for standing up and running the support team
- Managing the customer support department’s day-to-day functions.
- Ensuring that all processes used by the service desk are thoroughly documented, consistently audited, and regularly improved.
- Assigning tasks to support team members each day that are based on SLAs, technician availability, and the technician’s skills.
- High level knowledge of the Data Engineering space having supported data stores, data pipelines, and downstream reporting applications is desirable
- Periodic reporting to stakeholders
Why Explore a Career at Kloud9:
With job opportunities in prime locations of US, London, Poland and Bengaluru, we help build your career paths in cutting edge technologies of AI, Machine Learning and Data Science. Be part of an inclusive and diverse workforce that's changing the face of retail technology with their creativity and innovative solutions. Our vested interest in our employees translates to deliver the best products and solutions to our customers!
Assist in the formulation of strategies to build a lasting digital connection with consumers
Plan and monitor the ongoing company presence on social media (Twitter, Facebook etc.)
Launch optimized online adverts through Google Adwords, Facebook etc. to increase company and brand awareness
Be actively involved in SEO efforts (keyword, image optimization etc.)
Prepare online newsletters and promotional emails and organize their distribution through various channels
Provide creative ideas for content marketing and update website
Collaborate with designers to improve user experience
Measure performance of digital marketing efforts using a variety of Web analytics tools (Google Analytics,WebTrends etc.)
Acquire insight in online marketing trends and keep strategies up-to-date
Maintain partnerships with media agencies and vendor.
Our client is looking out for an Associate Architect who has strong experience in to Technology
You will be involving in design, coding &scaling the product.
Collaborate with cross functional teams to solve complex problems.
You will be designing large scale distributed system.
Requirements:
8+ years of hands-on experience in developing, designing & scaling complex systems
Programming experience in Java, spring, Hibernate and MongoDb, micro services
Contribute to the overall product roadmap across all platforms - web, mobile, apps -- after careful consideration of the needs of internal and external parties
Lead development of new product offerings by conducting market research, user surveys, and the like to understand where and how we can satisfy unmet consumer needs.
Manage the product development process from conception through wireframing, design, build, release, analysis, and iteration
Be a critical voice of the user within Impact Guru. Ensure we are doing everything we can to help users save money.
Employ a range of qualitative (user discovery research, focus groups, usability studies, etc.) and quantitative (surveys, analytics, market research, etc) methods to better understand our users' needs.
Conduct A/B tests to understand how we can increase the desired use case(s) of our
products.
Skills And Qualifications:
1-3 years of experience developing web products ideally with a background in technical
product management or web engineering.
Capacity to think strategically, and an ability to understand how product decisions are tied to key business drivers
Strong quantitative capabilities, and experience using analytics platforms to understand product usability (Google Suite, Adobe Analytics, FB Analytics, Omniture, Clevertap, etc.)
Familiarity with APIs, documentation, web system architecture
Mobile-first approach and Focus on creating super-optimized user experience for mobile users
An understanding of what makes for good user experience and beautiful design.
BE/BTech/BA/BS Degree in Computer Science/Engineering, business, marketing, etc.
MBA is a plus
Good knowledge of MySQL and/or other RDBMS
Proficiency in MS Excel
Proficiency in using wireframing and prototyping tools like Balsamiq, ProtoIO, inVision, etc.

Overview
This position is open to experienced PHP Laravel Developers. You will be working with an amazing team and will have tremendous opportunities to learn and grow quickly.
Who are we looking for?
- 3 years to 5 years of experience
- Proficient in Core PHP
- Proficient in PHP Laravel Framework
- Studied from a reputed college
- Good score throughout academics with minimum 60% marks throughout
Role & responsibilities
- Work on www.faveohelpdesk.com
- Review Faveo in terms of UI, code, usability etc.
- Work to optimize UI, features, code, database etc.
- See that Faveo code follows all standards like PSR/FIG/W3C
- Write PHP Unit test cases and Dusk cases for all the modules that you program
- Guide other junior developers working on Faveo
- Build new features & modules in Faveo
- Maintain the existing code of Faveo
Technologies you will work on
- PHP
- Laravel Framework
- MySQL
- HTML & CSS
- Bootstrap
- XML
- Basic Javascript, jQuery, Vue.js
Tools you will use
- Git - Github
- Filezilla
- AWS Hosting and management
- cPanel web hosting
- IDE: NetBeans/Dreamweaver/Brackets/Sublime
- Codacy
- Jenkins
- Candidates with prior knowledge of these tools will be preferred
Please go through the Job Description Carefully
Duties & Responsibilities:
Make about 250 outbound calls per day to potential customers
Sales closure to processing
Answering potential customer questions and follow-up call questions
Strategic approach to retention & customer service
Required Skills:
Telemarketing / Telesales or customer service experience (1 yr)
A flair for sales with a go-getter attitude
Ability to mould sales pitch according to the client behaviour & background
Ability to withstand pressure & work in a fast-paced environment
Proficient in Microsoft Office – basics of MS word & MS excel, with an average typing speed
Required Functional Skills:
Process & product knowledge of the services offered
Language skills – good English communication and a regional language (Marathi)
Ability to negotiate & convince
Sales, data & goal oriented
Required Behavioural Skills:
Values – Integrity, honesty, punctuality, process adherence & customer centricity
Patience, listening, influence & persuasion
Resilience and persistence
Energetic & self-driven, exhibit professionalism
Work & Logistics:
Day shift on a rotational basis – Work From Home / Work From Office.
Must have a desktop / laptop / VoLTE supported mobile phone
4G VoLTE connection with good network / internet stability
Location : Mumbai
Job Type: Full-time
Salary: ₹10,000.00 - ₹14,000.00 per month

