SRE Engineer

•1-5 years of proven experience as a sales or in a similar role.

•Strong written and verbal communication skills.

•Strong technical knowledge of equipment and elevator systems. •Excellent communication and presentation skills.

•Time management and ability to meet deadlines

•Strong problem-solving skills and a customer-focused approach. •Proficiency in CRM software and Microsoft Office Suite (Excel, Word, PowerPoint).

•Valid driver’s license and willingness to travel as required.

•Ability to work independently and manage time effectively in a field-based role

About Unilog

Unilog is the only connected product content and eCommerce provider serving the Wholesale Distribution, Manufacturing, and Specialty Retail industries. Our flagship CX1 Platform is at the center of some of the most successful digital transformations in North America. CX1 Platform’s syndicated product content, integrated eCommerce storefront, and automated PIM tool simplify our customers' path to success in the digital marketplace.

With more than 500 customers, Unilog is uniquely positioned as the leader in eCommerce and product content for Wholesale distribution, manufacturing, and specialty retail. 

Unilog’ s Mission Statement

At Unilog, our mission is to provide purpose-built connected product content and eCommerce solutions that empower our customers to succeed in the face of intense competition. By virtue of living our mission, we are able to transform the way Wholesale Distributors, Manufacturers, and Specialty Retailers go to market. We help our customers extend a digital version of their business and accelerate their growth.

Designation:- AI Architect

Location: Bangalore/Mysore/Remote  

Job Type: Full-time  

Department: Software R&D  

About the Role  

We are looking for a highly motivated AI Architect to join our CTO Office and drive the exploration, prototyping, and adoption of next-generation technologies. This role offers a unique opportunity to work at the forefront of AI/ML, Generative AI (Gen AI), Large Language Models (LLMs), Vector Databases, AI Search, Agentic AI, Automation, and more.  

As an Architect, you will be responsible for identifying emerging technologies, building proof-of-concepts (PoCs), and collaborating with cross-functional teams to define the future of AI-driven solutions. Your work will directly influence the company’s technology strategy and help shape disruptive innovations.

Key Responsibilities  

Research & Experimentation: Stay ahead of industry trends, evaluate emerging AI/ML technologies, and prototype novel solutions in areas like Gen AI, Vector Search, AI Agents, and Automation. 

Proof-of-Concept Development: Rapidly build, test, and iterate PoCs to validate new technologies for potential business impact.

AI/ML Engineering: Design and develop AI/ML models, LLMs, embedding’s, and intelligent search capabilities leveraging state-of-the-art techniques. 

Vector & AI Search: Explore vector databases and optimize retrieval-augmented generation (RAG) workflows.  

Automation & AI Agents: Develop autonomous AI agents and automation frameworks to enhance business processes.  

Collaboration & Thought Leadership: Work closely with software developers and product teams to integrate innovations into production-ready solutions.

Innovation Strategy: Contribute to the technology roadmap, patents, and research papers to establish leadership in emerging domains.  

Required Qualifications  

1. 8-14 years of experience in AI/ML, software engineering, or a related field.  
2. Strong hands-on expertise in Python, TensorFlow, PyTorch, LangChain, Hugging Face, OpenAI APIs, Claude, Gemini.
3. Experience with LLMs, embeddings, AI search, vector databases (e.g., Pinecone, FAISS, Weaviate, PGVector), and agentic AI.  
4. Familiarity with cloud platforms (AWS, Azure, GCP) and AI/ML infrastructure.  
5. Strong problem-solving skills and a passion for innovation.  
6. Ability to communicate complex ideas effectively and work in a fast-paced, experimental environment.  

Preferred Qualifications  

• Experience with multi-modal AI (text, vision, audio), reinforcement learning, or AI security.  
• Knowledge of data pipelines, MLOps, and AI governance.  
• Contributions to open-source AI/ML projects or published research papers.  

Why Join Us?  

• Work on cutting-edge AI/ML innovations with the CTO Office.  
• Influence the company’s future AI strategy and shape emerging technologies.  
• Competitive compensation, growth opportunities, and a culture of continuous learning.    

About our Benefits:

Unilog offers a competitive total rewards package including competitive salary, multiple medical, dental, and vision plans to meet all our employees’ needs, 401K match, career development, advancement opportunities, annual merit, pay-for-performance bonus eligibility, a generous time-off policy, and a flexible work environment.

Unilog is committed to building the best team and we are committed to fair hiring practices where we hire people for their potential and advocate for diversity, equity, and inclusion. As such, we do not discriminate or make decisions based on your race, color, religion, creed, ancestry, sex, national origin, age, disability, familial status, marital status, military status, veteran status, sexual orientation, gender identity, or expression, or any other protected class. 

Key Responsibilities

• Design and execute test plans for web-based features and APIs
• Identify, document, and track bugs through resolution using issue tracking tools
• Collaborate with engineers and product managers to define test strategies and acceptance criteria
• Perform manual and automated testing to ensure functionality across browsers and devices
• Contribute to the development of automated test suites for regression and smoke testing
• Ensure adherence to quality standards across the development lifecycle
• Participate in sprint planning, backlog grooming, and QA sign-off processes

Qualifications

• Bachelor’s degree in Computer Science, Engineering, or a related field (or equivalent experience)
• Experience testing modern web applications in an Agile environment
• Familiarity with testing tools such as Cypress, Playwright, Selenium, or similar
• Understanding of browser dev tools, HTTP, and basic API testing (e.g. Postman)
• Strong analytical and documentation skills
• Excellent communication and collaboration abilities
• Ability to work independently and manage time effectively in a remote setting
• Experience with software testing methodologies and techniques
• Knowledge of test management tools, such as Jira or TestRail
• Experience with SQL and basic database concepts
• Good analytical and problem-solving skills
• Excellent written and verbal communication skills

Nice to Have

• Experience with automated test pipelines (CI/CD)
• Familiarity with Git-based workflows
• Exposure to performance and load testing tools
• Experience with bug tracking systems such as Jira, Linear, or ClickUp
• Understanding of accessibility and usability testing practices

• The customer support team provides 24/7 high-quality customer engagement and a smooth experience.
• Serve as the primary point of contact for customers, addressing inquiries, resolving product-related issues, and guiding users through technical challenges.
• Deliver exceptional technical support by responding promptly to inbound queries, providing step-by-step guidance, and providing timely updates on open queries.
• Investigate and troubleshoot product-related issues in real-time, coordinating with cross-functional teams to ensure swift resolution and customer satisfaction.
• Contribute to creating comprehensive product documentation, tutorials, and FAQs to empower the team and enhance self-help capabilities.
• Conducting thorough testing of new features within the test environment for a better understanding of the product.
• Provide status updates and conduct periodic meetings to keep clients up to date.
• Adhering to the escalation matrix promptly to guarantee that customer issues are addressed within the specified SLA.
• Maintain the KPIs and KRAs set to ensure alignment with organizational targets and goals.
• Adhering to Standard Operating Procedures (SOPs) to ensure the team consistently provides resolutions under established standards.
• Excellent verbal communication skills with the ability to convey technical information clearly to non-technical users.
• Strong problem-solving skills, with a keen attention to detail in issue resolution.
• Customer-focused mindset, ensuring a positive and supportive experience for users.
• Technical aptitude and the ability to understand and explain complex product features.
• Proven experience in customer support or a related role, with a track record of driving customer satisfaction.
• Familiarity with ticketing systems and other support tools to streamline issue resolution processes.
• Ability to work collaboratively in a team environment and adapt to evolving product requirements.
• Eagerness to learn about the product and its capabilities.
• Excellent written communication skills ensure the technical terms are understandable to non-technical individuals.

• Design, develop, test and maintain backend services and APIs using Java and Spring Boot.

• Architect and implement microservices to ensure scalability and robustness of

applications.

• Create and maintain data pipelines to handle large volumes of data efficiently.

• Collaborate with cross-functional teams to gather requirements and deliver high-quality software solutions.

• Participate in code and design reviews to minimize rework and catch issues early in the process.

• Optimize and improve the performance, scalability, and reliability of our systems.

• Conduct code reviews and contribute to best practices in software development.

• Stay updated with the latest industry trends and advancements in Java and backend development technologies

REQUIREMENTS:

• Experience: 1-2 years in outbound sales (B2B, SaaS, or IT Sales preferred).
• Strong ability to independently generate leads through various platforms and tools.
• Proven track record in nurturing leads and closing deals.
• Bachelor’s degree in business, Marketing, or a related field.
• Exceptional communication and interpersonal skills.
• Target-driven with excellent negotiation and problem-solving abilities.
• Familiarity with CRM tools and outbound sales strategies.
• Knowledge of AI, Machine Learning, or emerging technologies is a plus.
• Open to working onsite in Bangalore.

KEY RESPONSIBILITIES:

Outbound Lead Generation & Prospecting:

• Identify and qualify high-potential leads through cold calling, email outreach, and networking.
• Leverage online platforms, Gohigh Level and tools to build and maintain a robust lead pipeline.
• Develop creative and personalized outreach strategies to engage prospects.

Client Engagement & Relationship Building:

• Initiate contact with prospective clients to understand their needs and present tailored solutions.
• Build long-term relationships with clients through consistent follow-ups and support.
• Conduct product demonstrations to showcase the value of Orai's AI solutions.

Sales Pitching & Deal Closure:

• Develop persuasive sales pitches and proposals for outbound prospects.
• Address objections and negotiate contracts, pricing, and terms to secure deals.
• Drive the sales process from initial outreach to closing the deal.

Pipeline Management & Target Achievement:

• Maintain an organized and up-to-date sales pipeline, ensuring consistent progress toward targets.

·      Consistently achieve or exceed monthly sales quotas and KPIs.

·      Strong skills in addressing objections, negotiating contracts, and finalizing deals.

Market Research & Sales Insights:

• Stay informed on industry trends, competitor strategies, and market conditions.
• Use insights to refine outbound sales strategies and identify new opportunities.

·      Understanding of AI, Machine Learning, SaaS, or emerging technologies.

·      Hands-on experience with CRM tools for managing and analyzing sales activities.

Reporting & Analytics:

• Keep accurate records of all sales activities and interactions in the CRM.
• Prepare and share regular sales performance reports with the team.

1. We need strong SOL and PL/SQL skills
2. UI – any like Javascript, HTML, CSS. Oracle Apex is nice to have.
3. The candidates should have worked on live projects that have given them exposure to write code, unit test and deliver.
4. Having WebServices experience is a value add.
5. Exposure to complex enterprise applications, integrations etc would be really needed.

What you need to have:

• 3 - 6 years of relevant experience as SEO specialist or similar role
• 3+ years of experience in planning and implementing a successful SEO strategy
• 4 years of experience in web analytics, marketing, and business development
• Expertise in A/B and other testing methods
• Familiarity with HTML, CSS, JavaScript
• In-depth knowledge of research principles and methods and experience in analysing data
• Excellent communication, collaboration and project management skills
• Ability to adapt quickly in fast-paced environments