QA Engineer

Job Title : GxP Manual Functional Tester

Experience Required : 5.5 to 7 years

Work Mode : Hybrid

Location : PAN India (excluding Salem, Coimbatore, and Gandhinagar)

Notice Period : Immediate joiners preferred

Job Description :

We are looking for a skilled GxP Manual Functional Tester with strong experience in manual testing within GxP-compliant environments.

The ideal candidate will have a solid understanding of the software testing lifecycle and hands-on experience in Functional, FIT, and UAT testing. You will work closely with cross-functional teams, including business, development, and regulatory stakeholders, in an Agile setup.

Mandatory Skills : Manual Testing, GxP Compliance, STLC, FIT & UAT Test Design, Agile Testing, Jira, Defect Management, and Test Documentation.

Key Responsibilities :

• Perform manual testing in GxP-regulated environments ensuring compliance with regulatory standards.
• Design and execute Functional Integration Testing (FIT) test cases.
• Prepare and perform User Acceptance Testing (UAT) test scenarios.
• Participate in Agile incremental testing cycles.
• Track, report, and manage defects using Jira or similar test management tools.
• Collaborate with development, QA, regulatory, and business teams to ensure effective communication and accurate documentation.
• Maintain detailed testing documentation and contribute to continuous test process improvements.

Required Skills :

• Minimum 4+ Years of experience in manual testing in GxP-compliant environments.
• Strong knowledge of STLC, SDLC, and Agile methodologies.
• Hands-on experience in FIT test case design and execution.
• Expertise in UAT test design and coordination.
• Experience with test management tools such as Jira.
• Excellent communication and documentation skills.
• Strong defect management capabilities.

Note :

• This is a hybrid role; candidates must be willing to work from a Capgemini office as required.
• Remote-only profiles will not be considered.
• Locations not accepted: Salem, Coimbatore, Gandhinagar.

About the role:

We are seeking a highly detail-oriented and experienced Payment Switch Manual Tester to join our Quality Assurance team. The ideal candidate will be responsible for rigorously testing and validating the functionality, reliability, and security of our core payment switch system, ensuring flawless transaction processing and compliance with all industry standards.

Key Responsibilities

• Test Planning & Design: Analyze payment switch requirements, technical specifications, and user stories to create comprehensive test plans, detailed test scenarios, and manual test cases.
• Test Execution: Execute functional, integration, regression, system, and end-to-end testing on the payment switch and related systems
• Transaction Flow Validation: Manually validate various payment transaction lifecycles, including authorization, clearing, settlement, and chargebacks for credit/debit cards, prepaid cards, and other payment methods.
• Defect Management: Identify, document, and track defects and inconsistencies using defect management tools (JIRA) and work closely with development teams to ensure timely solution.
• Protocol & Scheme Testing: Test and validate messages and protocols ( ISO 8583, SWIFT) and ensure compliance with card scheme mandates (Visa, Mastercard, RuPay).
• API Testing: Perform manual testing of APIs (REST/SOAP) related to payment processing, ensuring correct data validation, security, and error handling
• Data Validation: Execute SQL queries for backend database validation to ensure data integrity and consistency across the transaction lifecycle.
• Collaboration: Participate in Agile/Scrum ceremonies, provide testing estimates, and communicate test status and risks to stakeholders.
• Documentation: Prepare and maintain detailed test reports, test summary reports, and other necessary QA documentation.

Required Experience & Skills

• 3+ years of proven experience in manual software testing.
• 3+ years of direct experience testing Payment Switch systems, Card Management Systems.
• Strong understanding of the Payments Domain and the end-to-end transaction lifecycle (Authorization, Clearing, Settlement).
• In-depth knowledge of payment industry standards and protocols, such as ISO 8583.
• Proficiency in designing and executing various types of manual tests (Functional, Regression).
• Unix/Linux – Comfortable with command-line tools, log analysis.
• Experience with testing tools for APIs ( Postman, SoapUI) and defect tracking (JIRA).
• Solid skills in writing and executing SQL queries for data validation.
• Excellent analytical, problem-solving, and communication skills (written and verbal).

Interview Process -

• Screening
• Virtual L1 interview
• Managerial Round
• HR Discussion

Role Summary

The Junior Manual Tester will support the QA team in testing Android, iOS, and web

applications. This role is suited for someone starting their career in software testing who is

eager to learn test design, execute manual test cases, identify defects, and collaborate with

the development team. Training and guidance will be provided to help the candidate grow

within the QA function.

Key Responsibilities

1. Requirement Understanding

●Review basic business and functional requirements to understand feature

expectations.

●Ask questions and clarify uncertainties with senior testers or product managers.

●Participate in requirement review meetings when needed.

2. Test Planning Support

●Assist in preparing simple test plans under guidance.

●Help identify key areas that require testing.

●Contribute to preparing basic test datasets.

3. Test Case Creation & Documentation

●Write simple, clear, and structured test cases for assigned modules.

Maintain and update test cases in tools such as JIRA or Zephyr Scale.

●Document expected vs. actual results with accuracy.

4. Test Execution

●Execute manual test cases on web browsers and mobile devices

(Android/iOS).

●Perform basic functional, UI, usability, and regression testing.

●Carry out cross-browser and cross-device testing as instructed.

5. Defect Reporting & Management

●Identify and log defects with clear steps to reproduce, screenshots, and observations.

● Track defects using JIRA and coordinate with developers for retesting.

● Verify fixed defects and ensure proper closure.

6. Exploratory Testing

●Conduct exploratory and ad-hoc testing to uncover additional issues beyond scripted scenarios.

●Highlight unusual behaviors and potential edge cases to the QA team.

7. Test Reporting

●Provide daily updates on test progress, issues, and blockers.

●Assist in preparing concise test summary reports at the end of each test cycle.

8. Basic Non-Functional Testing Exposure

●Perform basic checks related to performance, compatibility, and security under guidance.

●Validate application behavior across different browsers, OS versions, and devices.

9. Test Environment & Test Data Support

●Assist in setting up test devices, browsers, and environments.

●Prepare simple test data for positive, negative, and edge case scenarios.

●Inform developers or DevOps teams about any environment-related issues.

10. Collaboration & Continuous Learning

●Participate in Agile ceremonies including daily stand-ups, sprint planning, and retrospectives.

●Work closely with senior testers, developers, and product owners.

●Learn and adopt new testing tools, techniques, and QA best practices.

11. Optional (Preferred but Not Mandatory): Automation & API Testing Exposure

●Understand basic automation concepts by collaborating with automation engineers.

● Execute simple automated scripts if required.

● Perform basic API testing using Postman (status code and response validation).

Required Skills

● Bachelor’s degree in Computer Science, Information Technology, or a related field.

● Completion of a Manual Testing Course covering software testing fundamentals

● 1 year of experience in Manual Testing

● Basic understanding of software testing concepts, SDLC, and STLC.

● Familiarity with mobile and web applications.

● Good analytical and problem-solving skills.

● Strong attention to detail and ability to follow instructions.

● Basic knowledge of JIRA or any bug-tracking tool (training can be provided).

● Good Proficiency in English, written and verbal, and teamwork skills.

Preferred Skills (Nice to Have)

● Exposure to Postman or basic API testing.

●Understanding of JSON/XML data formats.

●Familiarity with automation tools such as Selenium or Espresso.

Why Join SurveyHeart

At SurveyHeart, we’re building a platform that empowers creators, educators, and businesses to engage through intelligent surveys and quizzes.

As part of our Testing team, you’ll work in a collaborative environment where Accuracy, speed, and accountability drive everything we do.

You’ll be trusted to take ownership, experiment boldly, and directly impact the growth of one of India’s most loved SaaS platforms.

 Key Responsibilities:

• Perform manual testing for web and mobile applications to ensure high-quality releases.
• Conduct API testing using tools like Postman or similar.
• Perform database testing and write SQL queries to validate data in backend.
• Utilize Charles Proxy or similar tools(like DevTools) for network traffic analysis and debugging.
• Collaborate closely with product managers, developers and other stakeholders to understand requirements and clarify expectations.
• Document test cases, test plans, and report defects efficiently.
• Ensure good software quality standards and best practices.
• Lead and mentor junior testers if required.

Required Skills:

• Excellent communication skills both written and verbal.
• Strong experience in API testing and database validation.
• Proficiency in SQL queries for data validation and debugging.
• Hands-on experience with web and mobile app testing.
• Ability to work with network proxy tools such as Charles Proxy.
• Ability to interact with cross-functional teams and drive discussions on requirements and issue resolutions.
• Experience in Azure DevOps for defect tracking and test management tools.

Requirements:

About Us

Rezo.AI is an AI-Powered Contact Center that enables enterprises to enhance customer experience and boost revenue by automating and analyzing customer agent interactions across multiple channels including voice, email, chat/WhatsApp, and social, at the required scale, whilst training agents with minimal costs.

How do we do it

Rezo's AI-Powered contact center leverages groundbreaking technologies in AI, ML, ASR, NLP, RPA, and predictive intelligence to transform customer experience and reduce costs by automating, analyzing customer-agent conversations across multiple channels including voice, email, chat/ Whatsapp, and social media, whilst coaching them.

Introduction:

We are looking for a knowledgeable, detail-oriented person to help us test our code. As a QA Tester, you will work alongside our engineering team to ensure that our code is top-notch. By performing tests on our code and communicating the results with our engineering team, you can help us produce the most effective products that delight our clients. Your expertise will be crucial to help us identify and resolve bugs, glitches, and any other issues.

Responsibilities:

In this role you will collaborate with the engineering team and shall be responsible for:

• Test new and existing features (units and integration) and report errors and failures

• Work collaboratively with the developing team to correct errors and participate in testing for product releases

• Gathering requirements

• Test automation and test methodology (ex: TDD or BDD)

• Expertise in Test case design and test case execution.

Qualifications:

• 2+ years of experience as a QA Manual Tester

• Experience in Manual testing dashboards and chatbots shall be a plus.

• Bachelor's degree in Computer Science or Engineering or college diploma in QA Testing

• Keen attention to detail

• Ability to solve complex problems

• Determination and tenacity to commit to the end when solving issues

• Defects triage and follow up on the defects fixes.

• Worked with the developers and the functional team

• Understanding of Business Logic

Time management

• Concise writing

• Flexibility

• Critical thinking skills

• Understanding of User Experience

Cultural fitment

Work at the heart of AI and customer engagement.

If you are fascinated by AI and looking to work with the latest AI technologies, in a fast-growing and flexible work environment with immense growth opportunities, come and join us.

Rezo is the place to be if you want to work in an atmosphere where you can do meaningful research, contribute to the platform, and grow fast.

Culture/Values

We believe that allowing employees to pursue their interests and challenge the existing quo only helps to make Rezo a successful workplace. To that end, we are committed to assisting our employees in enhancing the skills that are vital to their professional growth.

FOCUS, INTEGRITY, TEAMWORK, PASSION, INNOVATION

Why Us?

We are a fast-paced start-up with some of the best talents from diverse backgrounds. Working together to solve customer service problems. We believe a diverse workforce is a powerful multiplier of innovation and growth, which is key to providing our clients with the best possible service and our employees with the best possible career. Diversity makes us smarter, more competitive, and more innovative.

Visit our website: https://rezo.ai/ for more information

• Reviews design specifications to understand the scope, requirements, and function of the software product.
• Preparation of test data and execution of test cases (including functional, system, regression, performance, API and database layer etc.)
• Identifies appropriate processes, parameters, functions, and data to test and validate; parameters may include general function, the validity of results, accuracy, reliability, and compliance with industry standards.
• Lead and participate in test case reviews with Business, Developers, other team members
• Estimate, prioritize, plan and coordinate testing activities
• Ensure that user expectations are met during the testing process
• Design, develop and execute automation scripts using open source tools
• When a product does not perform within specifications, reporting defects to programmers while identifying and recommending solutions, improvements, and updates.
• Identifies, logs, and recreates error codes, bugs, and defects.
• Draft quality assurance policies and procedures
• Investigate production issues
• Conducts testing to ensure products perform according to product requirements and within established guidelines.

About Typito 

Responsibilities:

• Become the gate-keeper for Product Quality that we offer our customers and uphold the high standard of customer happiness we've achieved so far - https://www.g2.com/products/typito/reviews
• Work closely with engineers and product managers in rolling out new features and enhancements across Typito.
• Own and manage an exhaustive list of test-cases as part of the product development and document iterations of testing we do
• Develop an understanding of the Typito product and document use-case scenarios
• Own efforts on Functional, Regression, UI testing for Web and Mobile
• Participate in product feature rollouts and suggest useful feature additions on the app and recommend improvements in Typito to enhance user experience
• Be an advocate of app performance and lead initiatives on this front.

Requirements:

• Experience - At least 2 years experience being part of a QA team with defined responsibilities that gave you exposure to efficient testing and deployment processes.
• Impeccable communication skills - You'll be collaborating with multiple teams, having the ability to communicate with both technical and non-technical people is necessary.
• Critical thinking skills - You know how to think from a customer's perspective throughout the entire development cycle #empathy. You should be able to create lots of "What If" scenarios and make sure the app is battle-tested to handle those scenarios.
• Quick learner - Typito app is changing at a rapid pace, there is no single way to handle issues that come up. You must adapt quickly to new tools and techniques that keep improving your own workflow.
• Collaboration skills - As mentioned above, you'll be collaborating with developers and product managers, alike. It's important that you understand how to convey important issues to other people, and to listen well. We believe in the power of red-flagging and we expect the QA function to help us get upto speed on challenges faced by our customers.
• Automation testing skills is a strong plus as we would be experimenting with automation suites that can make our QA function more robust and efficient.