QA Lead

As a Customer Support Representative, you will be the first point of contact for customers reaching out via IVR (inbound calls), chat, and email. You will be responsible for resolving customer issues within defined SLAs, delivering a high-quality customer experience, and proactively identifying upsell or cross-sell opportunities.

This role is performance-driven, with clear KRAs and KPIs focused on resolution speed, ownership, customer satisfaction, and proactive support.

Key Responsibilities

1. Customer Issue Resolution & Productivity:

• Handle inbound calls, chats, and email tickets professionally and efficiently.
• Ensure accurate ticket creation and categorisation in the CRM for every interaction.
• Resolve customer issues within defined SLAs (majority within 4 business hours).
• Maintain high First Contact Resolution (FCR) for IVR and quick First Response Time (FRT) for chat.
• Maintain high availability and responsiveness during assigned shifts.

2. Customer Experience & Satisfaction:

• Deliver a positive, empathetic, and solution-oriented experience on every interaction.
• Maintain high CSAT scores by setting correct expectations and closing issues completely.
• Ensure customers clearly understand the resolution provided before closing tickets.

3. Ownership & Accountability:

• Take end-to-end ownership of assigned tickets until closure.
• Avoid unnecessary escalations by resolving issues at first touch wherever possible.
• Proactively follow up on pending cases and ensure closure within SLA.
• Escalate only when required, with complete context and documentation.

4. Revenue Signals, Cross-sell & Proactiveness:

• Identify and share qualified upsell, cross-sell, or referral opportunities during customer interactions.
• Highlight relevant MyOperator products or features based on customer needs.
• Share opportunities clearly with the Account Manager via CRM or defined processes.

5. Process Adherence & CRM Hygiene:

• Follow defined support processes, workflows, and communication guidelines.
• Ensure accurate and timely updates in CRM for all tickets and interactions.
• Participate in new process rollouts, tool adoption, and team initiatives.

Skills & Competencies:

Must-Have Skills:

• Strong verbal and written communication skills (English required; Hindi/regional language is a plus).
• Customer-first mindset with problem-solving ability.
• Ability to multitask across calls, chat, and tickets.
• Comfortable working with CRM tools and support dashboards.
• Willingness to work in shifts, including weekends if required.

Good-to-Have:

• Prior experience in B2B SaaS, telecom, or customer support roles.
• Experience handling chat or omnichannel support.
• Basic understanding of CRM or cloud communication platforms.

Behavioural Expectations:

• Ownership-driven: sees problems through to closure.
• Process-oriented but customer-centric.
• Comfortable working with targets, SLAs, and scorecards.
• Open to feedback, coaching, and continuous improvement.
• Team player who collaborates well with TLs and Account Managers.

Position: Area Sales Executive/Manager

Role Description:

We are looking for a dynamic and results-driven Area Sales Executive/Manager to join our

team. The role involves promoting and selling medical devices in the assigned region. This is

a full-time position with some flexibility for remote work. The selected candidate will be

responsible for developing and executing sales strategies to drive revenue growth and

expand market share.

Key Responsibilities:

• Drive sales growth for microscopes within the assigned region.

• Identify and explore new business opportunities in Pathology Labs, Diagnostic

Centers, Hospitals, Medical Colleges, Universities, Agricultural Labs, FSL, and

Industrial sectors.

• Approach and promote our products to both government and private sector

institutions.

• Arrange and attend appointments with doctors, either through pre-scheduled

meetings or regular outreach.

• Provide product demonstrations, training, and technical support to customers.

• Achieve monthly, quarterly, and yearly sales targets for volume growth and

productivity.

• Implement sales and marketing strategies as assigned by the Regional Sales Manager

(RSM) or National Sales Manager (NSM).

• Ensure daily reporting and provide feedback on customer interactions.

• Manage area sales, collect outstanding payments, address customer complaints, and

conduct visits to hospitals and doctors.

• Analyze regional market potential, track sales performance, and maintain strong

customer relationships.

• Engage with customers daily, weekly, or monthly as required.

• Learn product functionalities and effectively troubleshoot issues.

• Prepare and submit weekly reports to management.

• Complete task assigned by the reporting manager

Qualifications & Skills Required:

• Bachelor’s or Master’s degree in any relevant field.

• 1.5 to 3 years of experience in sales or business development, preferably in medical

devices, microscopes, scientific instruments, or laboratory products.

• Strong sales acumen with high energy levels.

• Excellent business awareness and market orientation skills.

• Strong communication and interpersonal skills.

• Ability to work independently and collaboratively in a team environment.

• Strong organizational and problem-solving skills.

• Adaptability to a fast-paced work environment.

Job Description: Senior Sales Manager - Real Estate

Company: Homez and Own

Location: Sector 132, Noida

Position: Senior Sales Manager

Company Overview:

Homez and Own is a leading real estate firm specializing in premium residential and commercial properties in the Noida region. We are committed to delivering world-class real estate solutions with a focus on customer satisfaction, innovation, and quality. As a rapidly growing company, we are looking for a dynamic and results-driven Senior Sales Manager to lead and grow our sales team.

Position Overview:

The Senior Sales Manager will play a critical role in driving the sales strategy for Homez and Own in the Noida region, particularly in Sector 132. The ideal candidate will possess strong leadership skills, extensive knowledge of the real estate market, and a proven track record in managing high-performing sales teams. This role requires an individual who is passionate about real estate sales, has exceptional interpersonal and communication skills, and can build and maintain lasting client relationships.

Key Responsibilities:

• Sales Leadership & Strategy:
• Develop and implement effective sales strategies to achieve company targets in the assigned region (Sector 132, Noida).
• Lead, mentor, and manage a team of sales professionals to ensure the achievement of individual and team sales goals.
• Monitor and assess team performance, provide coaching and training as needed to optimize results.
• Client Relationship Management:
• Build and maintain strong relationships with key clients, investors, and potential buyers.
• Ensure that customer inquiries are handled professionally and promptly, with a focus on delivering exceptional service and satisfaction.
• Market Research & Analysis:
• Conduct market research to stay updated on real estate trends, competitor activities, and customer preferences.
• Provide insights and recommendations to senior management for improving sales and marketing strategies.
• Sales Target Achievement:
• Meet or exceed monthly, quarterly, and annual sales targets and KPIs.
• Ensure effective lead generation and conversion by focusing on both online and offline channels.
• Sales Reporting & Documentation:
• Maintain accurate records of sales activities, client interactions, and market feedback in CRM systems.
• Prepare and present regular reports on sales performance, market insights, and opportunities for growth.
• Collaboration with Other Teams:
• Work closely with the marketing and operations teams to ensure seamless execution of sales campaigns and customer engagement strategies.
• Assist in the development of promotional materials and presentations to support sales efforts.
• Negotiation & Closing:
• Handle high-value negotiations with clients, ensuring the best possible deal while maintaining the company's profitability and reputation.
• Oversee the closure of sales deals, ensuring that all paperwork and processes are completed efficiently.

Experience:

• Minimum 1-3 years of experience in real estate sales, with at least 2-3 years in a leadership or managerial role.
• Proven track record of successfully managing a sales team and achieving sales targets in the real estate industry.

Job Description

We are looking for a Frontend developer with ReactJS experience to join our team at Sprouts

Responsibilities

• Code highly scalable software components based on the latest version of React, Redux, RxJs, CSS, HTML
• Build UI and visualization for showing massive data and user workflows
• Build complex web applications using TypeScript and related technologies
• Build highly reusable and shared components as part of our next-generation UI Platform. All team members play a pivotal role in the success of the product, with everyone sharing a voice in product, experience, and engineering.
• Translate designs from wireframes and low-fit prototypes provided by the UI/UX
• Contribute to the UI style guides and a UI component library, creating reusable components
• Write application interface codes using JavaScript following react.js workflows

Requirements

Experience: 3+

Role: Software Engineer – the final role will depend on the candidate’s experience and credentials

Education: BE/B. Tech/MCA/M.Sc./MTech

Technology Stack: React, Redux, RxJs, CSS, HTML

Quality Assurance Engineer 

Notice Period : 45 days / Immediate Joining

We are looking for a Quality Assurance (QA) engineer to develop and execute exploratory and automated tests to ensure product quality. QA engineer responsibilities include designing and implementing tests, debugging, and defining corrective actions. You will also review system requirements and track quality assurance metrics.

The ideal candidate will be instrumental in shaping the product direction and will be actively involved in defining key product features that impact the business. You will work with Principal Engineers to evolve the design and architecture of the products owned by this team. You will be responsible to set up and hold a high software quality bar besides providing technical direction to a highly technical team of Software Engineers. Ultimately, you should monitor all stages of software development to identify and resolve system malfunctions to meet quality standards.

Responsibilities

· Review requirements, specifications, and technical design documents to provide timely and meaningful feedback.

· Create detailed, comprehensive, and well-structured test plans and test cases.

· Estimate, prioritize, plan and coordinate testing activities.

· Design, develop and execute automation scripts using open source tools.

· Perform thorough regression testing when bugs are resolved.

· Develop and apply testing processes for new and existing products to meet client needs.

· Monitor debugging process results.

· Investigate the causes of non-conforming software and train users to implement solutions.

· Track quality assurance metrics, like defect densities and open defect counts.

· Stay up-to-date with new testing tools and test strategies.

Requirements

· 3+ years of experience as part of a QA Support and Services team.

· Experience working on building test plans, test cases, solving problems to improve quality and speed of delivery, and Knowledge of QA methodology and tools

· Experience in coding/scripting and user-level automation.

· Knowledge of professional software engineering practices & best practices for the full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations.

· Hands-on experience with Web application frontend testing, API Testing, Mobile application.

· Experience working in Framework like Robot, Appium, Selenium, cypress

· Strong knowledge of software QA methodologies, Agile/Scrum development process tools, and processes in GIT/Bitbucket, JIRA, confluence.

· Experience in writing clear, concise, and comprehensive test plans and test cases.

· Experience with performance and/or security testing is a plus.

· Good knowledge of Docker, Container applications with production experience.

· Critical thinker and problem-solving skills, Team player.

· Good time-management skills, Ambitious individuals who can work under their own direction towards agreed targets/goals.

· Must be flexible to work on the office timings to accommodate the multi-national client timings.

· Involve development operations & support internal teams.

http://www.banyandata.com" target="_blank">www.banyandata.com 

SquareShift is a young and fast-growing cloud consulting company, solving cloud challenges through excellence in technology, thought leadership, and quality in execution. We are HQ in Singapore, with a world-class engineering team in India. 

Founded by serial entrepreneurs, we are a team of tech-enthusiasts who have strong expertise in enterprise product development and cloud technologies. As an early and core member of the team, you will work with founders, client business owners and will own organisations marketing efforts. 

Your responsibilities would include:

• Develop and implement overarching outbound sales and business development strategy, sales processes, structure, and best practices across the company
• Generate new leads, identify and contact decision-makers, screen potential business opportunities, select the deals inline with strategies, and lead and facilitate pitch logistics 
• Research and identify new business opportunities - including new markets, growth areas, trends, customers, partnerships, products and services - or new ways of reaching existing markets
• Have a disciplined approach to pipeline development through leveraging Marketing, Channel partners, Customers, Sales Development team and their own ability to organically prospect.
• Identify key influencers and decision makers at target companies and convince them on the benefits of our solutions
• Develop an overall account strategy that will lead to a well-executed, team based selling effort.
• Continuous follow-ups with prospects and clients
• Take a lead role in the development of proposals and presentations for new business materials to create and nurture business opportunities and partnerships
• Identify trends and customer needs, building a short/medium/long-term sales pipeline in accordance with targets
• Create company intro and pitch for service or product demo as and when required  
• Write a pitch for email and social media and other assets 
• Assist in the coordination and implementation of marketing strategies, and delegate tasks that achieve strategic goals

Job Requirements:

• 3+ years of experience in the IT industry
• Historical track record of success in business development
• Experience with marketing & business development for software development services
• Self-directing and agile, with the ability to quickly pivot strategies, as needed.
• Passionate, creative thinker with exceptional analytical skills. 
• Team player with superb collaboration and communication skills. 
• Outstanding communication and interpersonal skills.
• Keep current with business development strategies, best practices, and associated resources

Skills & Competencies

• Excellent writing and communication skills
• Interpersonal skills and ability to build rapport with clients
• Strong knowledge of email marketing & other outbound campaign tools
• Ability to identify potential leads
• Ability to prepare PPTs for clients 
• Critical thinking skills
• Knowledge of sales management, marketing, strategic management, and business planning

Why SquareShift?

We firmly believe that our growth, long term success & wellbeing as an organization are a direct outcome of the culture and teamwork. At SquareShift, you can expect,

• High-growth, collaborative environment with diverse and inclusive teams
• Continuous learning, enrichment, and development opportunities
• Competitive pay and allowances for professional development 
• Flexible time off to relax and recharge

Website - https://www.squareshift.co/">squareshift.co 

About:

Pangolin is a brand consultancy and creative agency. We help companies create positive change in the world by raising awareness through branding and inspiring through storytelling. We’re growing our team of creatives and strategists. Join us if you’re craving work that makes a real difference in the world, and a work culture that allows you to have a balanced life. 

Role:

Creative Content Writer - B2B/B2C

Description:

Our clients have stories that need telling, we’re looking for storytellers who weave the right narrative for them. Are you comfortable telling stories of social impact, societal change, industrial evolution, and technological innovation? Are you well-versed with corporate communication, writing content for B2B marketing and sales, and enterprise content marketing? Have you worked on a large variety of content types - emails, brochures, flyers, social media content, website copy, sales presentations, webinar decks, articles, and whitepapers? Then you might be a good fit for this job.

Competencies:

• Ability to work on multiple projects simultaneously, effectively juggle diverse writing demands, and deliver on-time
• High retention capacity and the ability to understand client briefs to create effective content strategies.
• An unerring eye for detail and a knack for creativity. 

Skills:

• Ability to interpret data to make recommendations for optimizing online content marketing.
• Unique, engaging, and varied writing styles with good proofreading and research skills.
• Knowledge of keywords, meta tags, SEO, and basic writing terminologies.

Experience:

• Understands marketing KPIs and ROI generated from content marketing programs, including an understanding of how content sources influence audience acquisition pipelines.
• Experienced in writing blogs, product portfolios, reports, web content, brochures, and other marketing collateral for B2B/B2C clients.
• Has a solid foundation in SEO, content strategy, analytics, copywriting, and copy editing.

Location and Type: 

Remote, Full-time

Evaluation:

Portfolios will be checked for expertise in both B2B and B2C domains. Please share only samples of work done by yourself for actual clients. Share only creative work done for an actual company, strictly no SEO blogs or personal blogs. . Shortlisting will be followed by a video interview.