Lead I - Business Analysis

About the Role

We are looking for an experienced Business Analyst Lead to lead requirements gathering and business analysis activities for a Visitor Management System (VMS) project.

The VMS is a digital platform designed to register, track, and manage non-employee visitors entering business premises. The solution aims to replace manual/paper-based visitor processes with a secure, standardised, and automated visitor check-in and management workflow.

Key Responsibilities

* Lead end-to-end requirements gathering and business analysis activities.

* Engage with stakeholders to understand business needs, processes, and system requirements.

* Conduct stakeholder interviews, workshops, and requirement discussions.

* Analyse and document business, functional, and non-functional requirements.

* Translate business requirements into clear specifications for the software development team.

* Identify process gaps and recommend improvements aligned with the VMS objectives.

* Prepare BRDs, functional requirements, user stories, process flows, and other BA documentation as required.

* Work closely with UI/UX, development, testing, and project teams throughout the implementation lifecycle.

* Support requirement validation, UAT, issue resolution, and stakeholder sign-off.

* Ensure requirements remain aligned with project scope, timelines, and business objectives.

Required Skills & Experience

* 7+ years of experience working on software projects.

* Strong experience in business analysis and requirements management.

* Experience leading requirements gathering activities for software/digital solutions.

* Strong stakeholder management and communication skills.

* Ability to work effectively with technical and non-technical stakeholders.

* Experience working in Agile/software development environments is preferred.

* Fluent in Arabic and English.

* Strong analytical, documentation, presentation, and problem-solving skills.

Our mission at Matterway is to eliminate friction in digital processes.

Through real-time automation and decision augmentation, we help users work more efficiently, reduce errors, and achieve better outcomes.

We are looking for a hands-on, client-focused problem solver to join our delivery team. You will work closely with enterprise clients to understand their processes and turn business challenges into intuitive automation and AI solutions.

Working at the intersection of client partnership, process discovery, and solution design, you will create solutions that deliver measurable value. You will also contribute to the evolution of Matterway's automation offering and help shape how agentic AI is applied to the future of work.

As part of our international team across Europe and India, you'll thrive in a fast-paced, startup-like environment where priorities evolve quickly, building trusted client relationships and turning ideas into practical solutions.

Responsibilities

• Own end-to-end delivery of automation & AI solutions for enterprise clients. You are the single point of accountability for deliverables, timelines, budgets and overall project success.
• Analyse business pain points and design intuitive experiences and interfaces that your users will love.
• Create detailed wireframes, mockups, and user stories, and work closely with developers to bring your vision to life.
• Use analytics to measure success after go‑live and ensure your solutions deliver real business impact.
• Build lasting client relationships that drive expansion and referrals.

What we are looking for

• 5+ years in client-facing roles where you've managed complex projects.
• Strong skills in business analysis, UI/UX, and project management.
• An undeniable sense of ownership: you're driven by results, not just tasks.
• Excitement about working in a fast‑paced, startup‑like environment.
• Exceptional written and verbal English. Other languages, especially German, are a plus

Are you passionate about leveraging data to drive strategic decisions? Join us at OIP Insurtech, where you'll play a pivotal role in analyzing market trends, optimizing operational processes, and transforming customer experiences. Bring your analytical prowess and business acumen to collaborate with a dynamic team dedicated to shaping the future of insurance technology. Apply now and be part of revolutionizing the industry with cutting-edge insights and solutions.

Requirements:

• 3-5 years of experience 
• Capable of independently conducting various aspects of business analysis, including requirements gathering, process analysis, and documentation. 
• Proactive in identifying and prioritizing issues within their domain and taking the initiative to work with the team to resolve them.
• Strong background in accounting and/or financial controlling 
• Demonstrates a high level of skill and independence
• Understands the full business analysis lifecycle and is proficient in handling various business problems and custom cases.
• Good knowledge of English
• Experience in accounting business analysis in the IT industry is highly desirable 
• Working knowledge of software development concepts, technologies, practices, and principles, and the ability to use them in different situations independently
• Good understanding of the software development lifecycle

Duties and responsibilities:

• Works closely with the development team and other stakeholders to investigate model business functions, business processes, information flows, and data structures
• Investigate operational issues, problems, and new opportunities; seek effective business solutions through improvements in aspects of business areas or systems of interest
• Assists in the analysis of underlying issues and their root causes, and identifies available options
• Communicates with clients and other stakeholders and assists in presenting issues and solutions both verbally and in writing
• Specifies data, data objects, and information flows that align with the needs of the business
• Produces business analysis deliverables using relevant documentation styles in line with company standards
• Facilitates stakeholder meetings and workshops, and presents findings and actions both verbally and in writing to the business
• Able to translate business requirements into a structured form
• Able to create structure within projects and project teams following Agile principles
• Understands the domain (Insurance Industry) and how it functions, after spending 6M in the company
• Understands the entire Policy Lifecycle, after spending 6M in the company
• Experience in using tools like Jira, Confluence, LucidChart, or other software for requirements management, documentation, and process modeling
• Experience with Agile frameworks
• Experience with testing methodologies, test planning, and quality assurance processes to ensure reliable and robust systems

RPA.

Must Have:

• More than 8 years of overall experience in Robotic Process Automation and ML technologies. 

• 4-5 years of direct experience in developing with UiPath/Automation Anywhere (A360), Python

• Strong Knowledge in SQL to write queries (Insert, Delete, Select , Update & Joins) and have knowledge on Stored Procedure to Execute or Modify.

• Experience on Custom / Build in Queues like Workload Management Queues.

• Certifications with other RPA software tools (e.g., Automation Anywhere, UiPath etc.) preferred

Nice to Have Skills:

Experience with business process improvement, including process mapping and design-based thinking preferred

Bachelor’s degree in computer science experience.

Design, develop, test, and optimize solutions to automate processes using automation technology including AA/UiPath.

Designs automated solutions in accordance with enterprise leading practices and design principles.

Assists in the collection and documentation of solution design requirements.

Builds and test automation processes including unit and integration testing.

Analyzes and resolves automation software issues where required.

Participates in peer review of solution designs

TECHNICAL SKILLS:

Automation Tools : UiPath, Automation Anywhere A360

Reporting Tools : SAP BO 4.2, Tableau

Databases : MS SQL Server 2010/2008, Teradata, Stored Procedures

Languages : .Net, XML, VB Scripting, Python

Platforms : Unix, Windows 10/7/XP

SDLC Methodology : Agile, Waterfall

Other Tools : MS Office, XML Editor, Jira, SharePoint, ALM, Service Now, Rally, Visual studio

Company Overview:

Euphoric Thought Technologies is a dynamic technology services firm specializing in digital transformation and intelligent automation solutions. We partner with global enterprises to streamline complex business processes through cutting-edge software engineering and data-driven insights. Operating at the intersection of innovation and operational efficiency, we empower our clients to scale their digital capabilities and achieve sustainable growth in a competitive landscape.

Role Overview:

As an RPA Developer, you will be at the forefront of our automation practice, designing and deploying robust robotic process automation solutions that drive tangible business value. You will collaborate closely with cross-functional teams, including business analysts and process owners, to translate manual workflows into efficient, automated digital processes. Your work will directly impact operational productivity, reducing manual overhead and enhancing accuracy for our diverse portfolio of clients.

Key Responsibilities:

- Design, develop, and maintain scalable automation workflows using UiPath to optimize business processes for our clients.

- Conduct comprehensive automation testing to ensure the reliability, security, and performance of bots before deployment into production environments.

- Manage the end-to-end RPA implementation lifecycle, from initial process assessment and solution design to final delivery and post-implementation support.

- Collaborate with stakeholders to identify automation opportunities, ensuring that technical solutions align with specific business requirements and long-term goals.

- Troubleshoot and resolve technical issues within existing automation frameworks to minimize downtime and maintain high operational standards.

Required Skillset:

- Demonstrated expertise in building complex automation solutions using UiPath, with a strong grasp of REFramework and orchestrator management.

- Proven ability to execute rigorous automation testing protocols, ensuring high-quality output and seamless integration with existing enterprise systems.

- Strong analytical mindset with the ability to translate ambiguous business requirements into structured, technical automation logic.

- Excellent communication skills to effectively articulate technical concepts to non-technical stakeholders and work collaboratively within a team-oriented environment.

- Ability to work effectively from our Noida office, maintaining high standards of productivity and professional accountability.

- A minimum of 3 to 4 years of hands-on experience in RPA development and implementation.

Are you passionate about leveraging data to drive strategic decisions? Join us at OIP Insurtech, where you'll play a pivotal role in analyzing market trends, optimizing operational processes, and transforming customer experiences. Bring your analytical prowess and business acumen to collaborate with a dynamic team dedicated to shaping the future of insurance technology. Apply now and be part of revolutionizing the industry with cutting-edge insights and solutions.

Requirements:

• 3-5 years of experience 
• Capable of independently conducting various aspects of business analysis, including requirements gathering, process analysis, and documentation. 
• Proactive in identifying and prioritizing issues within their domain and taking the initiative to work with the team to resolve them.
• Strong background in accounting and/or financial controlling 
• Demonstrates a high level of skill and independence
• Understands the full business analysis lifecycle and is proficient in handling various business problems and custom cases.
• Good knowledge of English
• Experience in accounting and business analysis in the IT industry is highly desirable 
• Working knowledge of software development concepts, technologies, practices, and principles, and the ability to use them in different situations independently
• Good understanding of the software development lifecycle

Duties and responsibilities:

• Works closely with the development team and other stakeholders to investigate model business functions, business processes, information flows, and data structures
• Investigate operational issues, problems, and new opportunities; seek effective business solutions through improvements in aspects of business areas or systems of interest
• Assists in the analysis of underlying issues and their root causes, and identifies available options
• Communicates with clients and other stakeholders and assists in presenting issues and solutions both verbally and in writing
• Specifies data, data objects, and information flows that align with the needs of the business
• Produces business analysis deliverables using relevant documentation styles in line with company standards
• Facilitates stakeholder meetings and workshops, and presents findings and actions both verbally and in writing to the business
• Able to translate business requirements into a structured form
• Able to create structure within projects and project teams following Agile principles
• Understands the domain (Insurance Industry) and how it functions, after spending 6M in the company
• Understands the entire Policy Lifecycle, after spending 6M in the company
• Experience in using tools like Jira, Confluence, LucidChart, or other software for requirements management, documentation, and process modeling
• Experience with Agile frameworks
• Experience with testing methodologies, test planning, and quality assurance processes to ensure reliable and robust systems

About the Role

Work at the intersection of business and technology, supporting operations, data analysis, automation, and digital tools to improve efficiency and growth. 

 Responsibilities 

• Support business operations using tech tools (Excel, CRM, dashboards)  
• Analyze data and generate insights for decision-making  
• Assist in automation workflows and process improvements  
• Coordinate between tech and business teams  
• Help in implementing digital solutions and tools  

 Skills Required 

• Basic knowledge of Excel / Google Sheets  
• Good analytical and problem-solving skills  
• Understanding of business processes  
• Interest in technology and automation  

 Details 

• Duration: 3–6 months  
• Mode: Remote  
• Certificate + PPO based on performance 

Strong Business Analyst profiles with Stakeholder management expertise and solid communication skills

2

Mandatory (Experience 1) – Must have 4+ years of experience working as a Business Analyst or Project Coordinator in application development projects with at least recent 2+ years in a B2B services/product company

3

Mandatory (Experience 2) – Must have hands-on experience in requirement gathering, stakeholder discussions, business analysis, and translating business requirements into functional specifications.

4

Mandatory (Experience 3) – Must have strong experience preparing BRD (Business Requirement Document), SRS (Software Requirement Specification), FRD, Use Case Documents, User Documentation, and related project artifacts.

5

Mandatory (Experience 4) – Must have hands-on experience creating process flow diagrams, workflow diagrams, business process maps, user journeys, and functional flow documentation.

6

Mandatory (Experience 5) – Must have working experience with Figma for wireframing, screen flows, mockups, and requirement visualization.

7

Mandatory (Experience 6) – Must have experience coordinating with business users, development teams, QA teams, and external stakeholders throughout the project lifecycle.

8

Mandatory (Experience 7) – Must have good understanding of SDLC, Agile methodologies, UAT coordination, project tracking, and documentation management.

9

Mandatory (Experience 8) - Must have excellent verbal and written communication skills

10

Mandatory (Company) - B2B Product/B2B Services

11

Preferred (Skill 1) – Exposure to Jira, Confluence, MS Project, Visio, Draw.io, or similar project management and documentation tools.

Strong Business Analyst profiles with Stakeholder management expertise and solid communication skills

2

Mandatory (Experience 1) – Must have 4+ years of experience working as a Business Analyst or Project Coordinator in application development projects with at least recent 2+ years in a B2B services/product company

3

Mandatory (Experience 2) – Must have hands-on experience in requirement gathering, stakeholder discussions, business analysis, and translating business requirements into functional specifications.

4

Mandatory (Experience 3) – Must have strong experience preparing BRD (Business Requirement Document), SRS (Software Requirement Specification), FRD, Use Case Documents, User Documentation, and related project artifacts.

5

Mandatory (Experience 4) – Must have hands-on experience creating process flow diagrams, workflow diagrams, business process maps, user journeys, and functional flow documentation.

6

Mandatory (Experience 5) – Must have working experience with Figma for wireframing, screen flows, mockups, and requirement visualization.

7

Mandatory (Experience 6) – Must have experience coordinating with business users, development teams, QA teams, and external stakeholders throughout the project lifecycle.

8

Mandatory (Experience 7) – Must have good understanding of SDLC, Agile methodologies, UAT coordination, project tracking, and documentation management.

9

Mandatory (Experience 8) - Must have excellent verbal and written communication skills

10

Mandatory (Company) - B2B Product/B2B Services

11

Preferred (Skill 1) – Exposure to Jira, Confluence, MS Project, Visio, Draw.io, or similar project management and documentation tools.

Ideal Candidate

1

Strong Lead Business Analyst Profile with team leadership experience and BFSI background

2

Mandatory (Experience 1): Must have 6+ years of experience as a Business Analyst, including team lead or people-management experience with at least recent 2+ years in BFSI background

3

Mandatory (Experience 2): Must have proven ability to lead and mentor analysts and coordinate work across multiple stakeholders

4

Mandatory (Experience 3): Must have owned requirement gathering, analysis, and documentation end-to-end for key initiatives, ensuring quality and consistency of BA deliverables

5

Mandatory (Experience 4): Must have experience translating business needs into functional specifications, user stories, and process flows with senior stakeholders

6

Mandatory (Experience 5): Must have experience defining and driving BA best practices, standards, templates, and process improvements

7

Mandatory (Experience 6): Must have experience overseeing testing, validation, and stakeholder sign-off across workstreams

8

Mandatory (Skill 1): Must have strong requirement-gathering, documentation, and stakeholder-management skills.

9

Mandatory (Skill 2): Must have excellent communication, analytical, and leadership abilities, with a data-informed decision-making approach

10

Mandatory (Domain): Must have a background in the BFSI (Banking, Financial Services & Insurance) sector

11

Mandatory (Shift): Must be willing to support calls during EST hours (this is an EST-based project)

12

Preferred (Tools): Hands-on experience with Unqork or other low-code / no-code platforms